Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for all things Apple. Purpose of the Role We are looking for a customer-focused and detail-oriented professional to support both compliance verification and customer operations. You will review customer documentati…

Customer Compliance & Service Officer

The Online Payment Processing Agent for SunBet will be responsible for reviewing withdrawals and evaluating player activity to identify suspicious activity; verifying proof of payments received from customers; crediting customers' online accounts accordingly; as well as following up on outstanding FICA documents with the aim of ensuring compliance to regulations and standards
  

**Qualifications**


* Diploma in Auditing or Risk Management


**Experience**



* Minimum 3 years’ experience in a regulatory environment



**Skills \& Knowledge**


* Analysing
* Collecting Information (listening; asking questions)
* Clerical Administrative functions
* Checking (accuracy in the handling and recording of transactions)
* Following Instructions
* Investigating \& Understanding
* Managing Customer \& Stakeholder relationships
* Emotional Maturity
* Knowledge of Legislation and Regulations around the sports betting industry
* Online sports betting Processes and Products
* FIC (anti\-money laundering) principles and application
* Protection of Personal Information principles and application
* Anti\-bribery and Corruption principles and application
* Consumer Protection Act
* Audit protocols


**Key Performance Areas**


* Perform KYC verification on all clients to verify client ID document and proof of residence and ensure compliance with all regulatory requirements; ensuring any discrepancies are resolved with clients timeously or escalate any suspicious clients to senior agents for further investigation
* Investigate failed deposits timeously and where relevant process these deposits through BOP and Stratech
* Escalate unidentified failed Ivery deposits to credit card division, and voucher service providers for further verification
* Monitors clients’ accounts at an operational level to proactively detect possible fraudulent activity, ensuring any issues are reported for further investigation
* Process client withdrawals
* Participate in reporting cases to FIC
* Respond to and resolve first level queries with clients
* Develop and maintain sound working relationships with relevant departments
* Interact with clients and provide professional service standards and solutions
* Keeps abreast of trends and business practices in the fraud environment


**Equity**



Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.


**POPI Statement**


* Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
* Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful*.*

Online Payment Processing Agent

We’re Hiring: Hotel IT Support Technician – Sandton

Please note: Only candidates currently residing in Gauteng will be considered

Are you an experienced IT technician who enjoys working hands\-on with IT systems? In this role, you’ll provide day\-to\-day IT support at a leading hotel in Sandton.

Your responsibilities include:

* Troubleshoot IT issues for hotel team and guests
* Supporting PBX, CCTV, IPTV, audio\-visual \& video conferencing systems
* Installing, configuring, and supporting hardware, software and network components
* Performing routine system checks and basic repairs

What we’re looking for:

* 3 \- 5 years of IT support experience (hospitality experience a plus)
* Practical experience with servers, desktops \& networking in a support environment
* Familiarity with PBX, CCTV, IPTV, audio\-visual and video conferencing
* Hands\-on troubleshooting and excellent customer service skills
* A proactive, customer\- and guest\-focused mindset
* Relevant IT Diploma / Certifications (CompTIA, MCSE, networking fundamentals or similar)
* Own and reliable transport

This role involves shift work (with alternating weekends off) and requires someone dependable, adaptable, and committed to high\-quality IT support

Application Question(s):

* Do you have your own and reliable transport?

License/Certification:

* driver's license (Preferred)

Location:

* Sandton, Gauteng (Preferred)

Work Location: In person

Hotel IT Support Technician

We are looking for a dynamic and customer-focused E-Commerce Customer Service Agent to join our team. The successful candidate will be responsible for managing customer queries across multiple communication channels, ensuring a seamless and positive customer experience. Key Responsibilities Respond to customer queries via phone, email, live chat, and social media Resolve customer complaints efficiently and within set SLA timeframes Accurately capture and update customer information on CRM syste…

E-Commerce Customer Service Agent (FTC)

The Daily Grind Coffee Café

**Location:** Rivonia, Johannesburg  
**Employment Type:** Full\-time  
**Start Date:** Immediate  
**Salary:** Competitive basic salary \+ performance\-based profit\-sharing opportunities

About The Daily Grind

The Daily Grind is a growing coffee café brand focused on quality coffee, excellent customer experiences, efficient operations, and building a strong community\-driven café environment.

We are looking for an **experienced barista with strong operational and business understanding** to join our team and help launch and grow our Rivonia location.

This is a unique opportunity for someone who does not only want to make coffee but wants to take ownership of a café operation and grow with the business.

The successful candidate will initially operate the café independently, managing everything from coffee preparation, customer service, daily operations, stock control, and sales, until the business grows enough to require additional staff.

As the café expands, this role will develop into a **Café Manager position**, with responsibility for managing employees, maintaining standards, and supporting future branch growth.

Role Overview

Initially, you will be responsible for running the café as a **standalone operator**, including:

* Preparing high\-quality coffee and beverages
* Managing customers and daily sales
* Operating the café independently
* Maintaining cleanliness and presentation standards
* Managing stock and inventory
* Managing deliveries and online orders
* Completing daily operational tasks
* Reporting on business performance

This role requires someone who is comfortable taking ownership and working independently.

Key Responsibilities Barista Responsibilities (Essential)

The successful candidate must be an experienced barista and confident with:

* Preparing quality espresso\-based beverages
* Operating commercial coffee equipment
* Dialling in coffee and maintaining consistency
* Understanding coffee preparation standards
* Creating a positive customer experience
* Maintaining speed and quality during busy periods
* Keeping the coffee station clean and organised

You must have practical café experience and be able to confidently manage the coffee operation without supervision.

Café Operations Management

Responsibilities include:

* Opening and closing the café
* Managing daily café operations independently
* Ensuring smooth workflow
* Maintaining excellent customer service
* Keeping the café clean, organised, and welcoming
* Identifying opportunities to improve efficiency
* Taking ownership of problems and finding solutions

POS \& Payment Systems

The candidate must understand and be comfortable with:

* GAAP Point of Sale system
* Processing customer payments
* Daily cash\-up procedures
* Sales reporting
* Tracking daily revenue
* Understanding sales performance

Experience with café or restaurant POS systems is required.

Delivery Platform Management

The candidate must understand how to manage:

* Uber Eats
* Mr D Food

Responsibilities include:

* Managing online orders
* Ensuring orders are prepared correctly
* Monitoring customer feedback
* Maintaining delivery service standards
* Improving online sales performance

Stock \& Inventory Management

You will be responsible for:

* Monitoring stock levels
* Ordering supplies
* Managing coffee, milk, food, packaging, and consumables
* Tracking wastage
* Preventing stock shortages
* Maintaining supplier relationships
* Ensuring stock accuracy

Previous experience managing café or restaurant stock is required.

Business \& Financial Understanding

The ideal candidate must understand the business side of running a café.

You should understand:

* Revenue
* Expenses
* Gross profit
* Basic profit and loss calculations
* Product profitability
* Cost control
* Waste management

You should be able to understand how operational decisions affect the profitability of the café.

Administration \& Communication

The candidate must be comfortable with:

* Email communication
* WhatsApp business communication
* Supplier communication
* Customer communication
* Daily reporting
* Following operational processes

Professional communication skills are important.

Events \& Weekend Operations

The Daily Grind will participate in events, markets, corporate activations, and private functions.

The successful candidate will assist with:

* Event preparation
* Stock planning
* Coffee service at events
* Setup and breakdown
* Customer engagement
* Managing event operations

Weekend availability will occasionally be required.

Additional profit\-sharing opportunities will apply for successfully completed events.

Future Branch Management Opportunity

As The Daily Grind grows, this role has the opportunity to become a management position.

The successful candidate may progress into:

* Café Manager
* Branch Manager
* Multi\-branch Operations Manager

Future responsibilities may include:

* Training new employees
* Managing teams
* Maintaining quality standards
* Monitoring branch performance remotely
* Supporting new branch openings
* Ensuring consistency across locations

Marketing \& Growth

The ideal candidate understands that building a café requires attracting and retaining customers.

Experience or understanding of:

* Local marketing
* Promotions
* Social media
* Customer engagement
* Increasing sales
* Building customer loyalty

will be advantageous.

Corporate Account Management

The Daily Grind will develop corporate relationships.

The candidate should understand:

* Managing corporate customers
* Handling corporate orders
* Maintaining professional relationships
* Following up with business clients
* Managing repeat accounts

RequirementsEssential Requirements:

* Must live in Johannesburg
* Must be able to work in Rivonia
* Must be available immediately
* Experienced barista with café experience
* Able to independently run a café operation
* Experience with coffee preparation and equipment
* Experience with GAAP or similar POS systems
* Experience with Uber Eats and Mr D Food
* Experience with stock and inventory management
* Understanding of café operations
* Basic financial understanding
* Reliable and punctual
* Friendly and customer\-focused
* Clean, organised, and professional appearance
* Strong communication skills

Advantageous:

* English speaking required
* Afrikaans speaking is a plus
* Previous café management experience
* Experience opening a new café
* Event catering experience
* Marketing experience
* Experience managing teams
* Experience managing multiple locations

Compensation \& Growth

The successful candidate will receive:

* Competitive basic salary
* Performance\-based incentives
* Profit sharing from completed events
* Profit sharing from profits generated by future branches
* Opportunity to grow into a senior management role
* Opportunity to be part of building a growing café brand

The Ideal Candidate

We are looking for someone who is:

☕ A skilled and passionate barista  
☕ Independent and responsible  
☕ Business\-minded  
☕ Customer\-focused  
☕ Reliable and punctual  
☕ Clean and organised  
☕ Positive and friendly  
☕ Interested in growing with the company

This is an opportunity for someone who wants more than a job, someone who wants to help build and grow The Daily Grind into a successful café brand.

To apply, please send your CV and a short introduction explaining your café experience and why you would be the right fit for this opportunity.

Pay: R5 000,00 \- R5 500,00 per month

Ability to commute/relocate:

* Rivonia, Gauteng 2128: Reliably commute or planning to relocate before starting work (Required)

Experience:

* Barista: 1 year (Required)

Language:

* Afrikaans (Preferred)

Work Location: In person

Experienced Barista / Café Operations Assistant – Future Café Manager (Rivonia)

**Business Unit:** Discovery Life
**Function:** Development (Oracle/Delphi/Magic/etc)
**Date:** 25 Jun 2026
Discovery Life
**AI Java Developer (Senior)**

  


**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  


**About Discovery Life**

Discovery Life is an ever growing fast\-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.  


**Key Purpose**

Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

  


**Areas of responsibility may include but not limited to**
**Design:**
* Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
* Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
* Research and find effective solutions to technical issues that arise
* Estimate development timelines based on business requirements


**Development:*** Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
* Conduct unit testing and fix any defects found


**Testing:**
* Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
* Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
* Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary


**Support / Troubleshooting:**
* Assist system users with technical support issues and handle according to defined procedures
* Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

**Mentoring / Team development:**
* Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
* Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
* Assist in identifying training needs of team members

**Personal development:**
* Keep abreast of current technological trends and how these might be applied in the Discovery environment
* Constant improvement of knowledge of the various applications, their functionalities and data models


**General:**
* Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
* Able to build business relationships with other members of team and the business areas we support.

  


**Personal Attributes and Skills**
**Technical Competencies*** Excellent understanding of Object Orientated principals and Java language fundamentals
* Knowledge of commonly used design patterns
* Broad understanding of how to put together an EE\-based business solution from scratch
* EJB
* HTML
* JSF
* JQuery
* JAXB
* SOAP Web services
* Message Driven Beans
* UML
* XML/XSD
* SQL
* ChatGPT
* Claude
* Prompt engineering (LLMs)
* Problem solving using LLMs

  


**Behavioural Skills:*** Action orientated go\-getter, hungry to learn and add real value
* Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
* Able to plan, organise and prioritize own work
* Able to multitask
* Able to work independently
* Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

  


**Education and Experience**
**Essential:**
* 3 \+ years’ experience in Java development with exposure to core competencies listed
* IT related Degree or Diploma (BSc/BTech or similar).

  



**Advantageous:**
* Formal Java qualification
* REST Web services
* JSON
* Business Process Management Tools
* Apache Camel
* Apache Webserver Configuration
* JBOSS Configuration
* CSS
* GIT
* Integrated Build Tools
* HTML 5
* Knowledge of Short Term Insurance industry

  


**Working knowledge of:**
* Software development within SDLC
* Unit Testing
* Data modelling and design of database structures

  

EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Developer (Senior)

**Business Unit:** Discovery Health
**Function:** Call Center / Contact Center
**Date:** 25 Jun 2026
**Key Purpose**  


The successful candidate will go on site and help in the walk\-in centre. They are seen as a close extension of the Scheme. They know the members and understand how to navigate the sites especially regarding security. They also support with wellbeing days and training.

The role of the CLC is to investigate, resolve and report on complex escalated queries sent by the scheme management and Council of medical schemes. In addition, they manage complaints escalates to a public domain such as Hello Peter and blogs.  

  

**Key Outputs**  


Focuses on customer needs through the resolution of escalated queries received from the Scheme Office or Social media platforms

Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.

Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks.

Coordinating own and team’s administration

Ability to draft written responses of an excellent and consistently professional standard in English/Afrikaans, occasionally subject to executive and legal scrutiny

Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way.

Produces workable solutions to a range of problems through root cause analysis to implement changes across the business.  

  

**Competencies**  

**Behavioral**

Managing diverse relationships

Ability to work independently

Meeting and exceeding customer expectations

Upholds ethics and values

Resilience

Action orientated  


**Skills**

Time Management

Excellent Verbal and written communication

Interpersonal skills

Problem solving skills  

  

**Qualifications \& Experience**  

**Essential**

Essential Matric

MS Office Knowledge

Afrikaans (speaking and writing)  


**Advantageous**

Relevant Qualification

Bilingual (English and Afrikaans)  


EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Client Liaison Consultant - Sasolmed Service Team - Sasolburg

1\.Governance: Advising on, monitoring, and governing enterprise data


* Develop, coordinate, and implement data strategies that support the business’s development plans and that capture new opportunities.
* Implementing data privacy policies and complying with data protection regulations.
* Ensure compliance with regulatory and privacy requirements.
* Regulate how the business captures, maintains, presents and apply data and information at EPPF in order support business processes and measure performance.
* Manage the lifecycle of data and information in order to comply with the business’s requirements.
* Partners closely with business’s IT leadership responsible for data analytics, custodianship, and infrastructure ensuring alignment with the Data and Analytics department avoiding conflicting activities, and availing the most efficient data analytics insights across the business.
* Acts as an authority within the Data and Analytics department, promoting the use of industry leading trends and new data management technologies.


2\.Operations: Enabling data usability, availability, and efficiency


* Reduce costs and redundancies that result from duplication of data functions across the business.
* Establish the Data Platform \& Engineering operating model and architecture to support both traditional reporting requirements as well as advanced analytics requirements to enhance business decisions, both operationally and strategically.
* Establish the service model and relevant service level agreements with business stakeholders invested in the data platforms.
* Availing an environment that makes data and information accessible to all departments and personnel across the business.
* Establishes the strategic direction for building the business’s data management program and optimising how the business uses data both internally and externally.
* Provide the data analytics infrastructure that support and achieves operational business requirements.
* Oversee cross\-functional data governance while simultaneously ensuring adoption and adherence to data quality and process governance in the relevant collaborating departments.
* Lead the design and governance of enterprise data, integration, and AI architectures, providing expert guidance and final approval on data, analytics, machine learning, and AI models (IBM and Microsoft platforms)to ensure alignment with business and technology strategies.
* Maintain strong technical credibility through deep hands\-on expertise in data architecture, integration patterns, platforms, and emerging AI capabilities, driving scalable, secure, and high\-performing solutions.


3\.Innovation: Driving enterprise digital transformation innovation, cost reduction, and revenue generation


* Leverage opportunities to monetise data and insights.
* Establish and continuously improve agile ways of working in the delivery of platform related enhancements.
* Works towards enabling stellar business performance by utilising not only the data already available to the business, but also tapping into new and innovative sources of data.
* Oversees the strategic data priorities of the department and identifies new business opportunities based the existent data


4\.Analytics: Supporting analytics and reporting on products, customer, operations, and markets


* Define and drive all analytics and business intelligence initiatives in the Data and Analytics department
* Defines appropriate analytical models necessary to support use cases such as customer segmentation, among others and leverages the power of predictive insights and analytics.
* Guide the Data and Analytics on which data to store, analyse, and exploit for the business’s benefit.


5\.People Management


* Train, mentor and coach subordinates based on development needs identified.
* Set and agree performance areas with subordinates and manage employee performance in accordance with HR policy and procedure.
* Delegate work to subordinates in order to maximise productivity.
* Manage staff resources and productivity, minimizing absenteeism.
* Discipline staff in accordance with organizational codes and procedures so that improvement is shown.
* Facilitate communication through appropriate structures and systems.

  

TECHNICAL COMPETENCY REQUIREMENTS


* Highly skilled in the design, development, and validation of descriptive, predictive, prescriptive, and applied analytics.
* IT Quality Assurance Processes
* Robust knowledge within Security Architecture
* Business Analysis
* Project Management
* System Architecture
* Systems Design
* Technology Infrastructure Design and Planning
* Software Development
* Database Management
* IT Security Management
* Service provider assessment and evaluation.
* In\-depth knowledge of Pensions Fund administrative procedures and processes
* Knowledge of Pension Benefits
* Knowledge of Benefits system


REQUIRED MINIMUM EDUCATION/TRAINING


* Bachelor’s degree in computer science, IT or relevant discipline.
* Data Certifications highly advantageous


REQUIRED MINIMUM WORK EXPERIENCE


* At least 8 years job\-related experience, which should include at least 2 years’ experience in a management role.
* Experience of applying Data Platform and Engineering in a Life Insurance or financial services business context would be advantageous


BEHAVIOURAL COMPETENCY REQUIREMENTS


* Leadership
* Self\-mastery
* Executes with excellence
* Customer centric
* Agile

Data Architect (Gig role)

1\.Design, develop and translate solution design into technical architecture


* Strong ability to provide written and/or verbal explanations on design and technical/functional solutions.
* Work closely with the Solutions Architect to obtain detailed business / user requirement specifications that inform the technical design so as to model the pieces of an infrastructure and their points of integration.
* Ensure that new technology solutions are designed in accordance with architectural standards; for optimal access and usefulness; to leverage existing technologies; and to understand enterprise\-wide impacts to people, process and technology.
* Assist with roadmap creation, to address gaps and move the domain towards its solution architecture, in support of future business growth and innovation.
* Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability.
* Identify the technologies to employ based on price, performance, service agreements and business constraints.
* Serve as technical owner and point of contact for domain specific solutions in the Production environment
* Prepare proof of concept in collaboration with the Solution Architect \- if required.
* Ensures that throughout the development phase, the process is documented including the development procedures for application use and security.
* Manage technical risk by identifying and advocating for the best possible solution as well as Identify inefficiencies or gaps (data integrity, security, performance, manageability, etc.) in third\-party software solutions.
* Participate in client project meetings and scoping calls as a key technical resource
* Participate in Architecture Review Board forums
* Provide technical leadership and hands\-on expertise across the integration architecture domain, ensuring the design, review, and approval of robust, scalable, secure, and resilient integration solutions.
* Establish and enforce integration architecture standards, guide complex technical decision\-making, and drive the adoption of best practices across APIs, middleware, event\-driven architectures, cloud integration platforms, and AI\-enabled integration capabilities.


2\.Testing, Reviewing and implementation of technical integration


* Compile detailed technical specifications based on the technical designs which will inform implementation.
* Write custom code for software integrations as required or necessary (e.g. Web Services, API).
* Converts a design into a complete information system including acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs and performing test readiness review and procurement activities
* Examine program errors in logic and data and make necessary recommendations to correct the program.
* Work with the Solutions Architect, Project and Technical teams to assist with the installation and deployment of the application.
* Support implementation preparation, implementation of the solution into a production environment and resolution of any problems identified in the integration and test phases.
* Supports all the code sets and implementations that have been implemented in production in accordance to business requirements.
* Write and distribute the task descriptions in a production environment to operate and maintain the designed and implemented solution. This includes post implementation process reviews.
* Ensure technology solutions are production ready and meet the defined specifications and that the solution can be maintained via production support methodologies and resources.
* Ensure technology solutions are monitored and assessed for performance and sustainability through periodic health checks (such as capacity planning, incident and problem reviews)
* Assume ownership of problems and incidents and communicate critical situation status
* Review the ongoing implementation solution for improvement opportunities.


3\.Stakeholder Engagement


* Facilitate communications between IS workgroups and business stakeholders for technical issues and/or major changes, acting as the technical domain subject matter expert
* Provide technical expertise to propose level of effort estimates (LOE), work breakdown structures and technical resource planning for proposed and current work to support the Project Management Office (PMO) and Demand Management process.
* Contribute to the design \& evolution of architectural principles and preferences in relevant forums.
* Builds a trusted advisor relationship with key stakeholders ensuring they are proactively and effectively advising on solution design, risks and issues.
* Manage the planning of resource and overview of constraints in collaboration with key stakeholders to ensure that service delivery demands are met.
* Attend various Group \& Business specific architectural design forums and present technical designs and detailed business cases for approval.


4\.Project Execution


* Implement and maintain an effective system of internal controls and delegations of authority to the ensure successful implementation of technical designs and integration.
* Supports a key implementation teams through the preparation of technical plans, integration and application of design principles that comply with enterprise and solution architecture standards.
* Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design \& delivery.


5\.Cross – functional skills transfer


* Keep current and informed of domain related technologies and best practices
* Identifies development needs and pro\-actively and selects effective solutions to address own gaps to facilitate continuous improvement of self and team.
* Creates an environment conducive to cross\-functional skills transfer.
* Provides technical guidance, shares knowledge and expertise and coaches employees to find their own solutions

  

TECHNICAL COMPETENCY REQUIREMENTS


* Experience with developing integration in technologies using languages like: Java, NodeJS and AWS Lambda
* Experience with Agile Methodologies such as Scrum
* Experience in CI/CD processes
* In\-depth understanding of the specific domain and pertinent technologies.
* Expert level of technical knowledge and understanding of architecture, application systems design and integration with deployments
* Demonstrated thorough understanding of modern enterprise architecture, hands\-on experience with enterprise application integration middleware and platforms


REQUIRED MINIMUM EDUCATION/TRAINING


* Bachelor’s degree in computer science or related discipline


REQUIRED MINIMUM WORK EXPERIENCE


* At least 6 years job\-related experience
* Experience with SOA, ESB, XML and/or Web Services integration technologies
* Proven track record of successfully delivering SOA/middleware integration projects such as demonstrate experience modelling reusable business objects and services; forward thinking about the recommended services and anticipated business needs
* Experience in application containerisation using containerisation technologies such as Docker, Kubernetes, Openshift etc.
* Experience in using of multiple messaging protocols such as JMS, AMQP, MQTT etc
* Experience in using messaging systems such as RabbitMQ, Tibco EMS, Oracle AQ and WebLogic
* Experience using event streams, Kafka.


BEHAVIOURAL COMPETENCY REQUIREMENTS


* Leadership
* Self\-mastery
* Executes with excellence
* Customer centric
* Agile

Integration Architect (Gig role)

**Job Mission/Objective:**
 To deliver high\-quality customer service through telephonic engagement, while providing efficient administrative support to Retail and Business Banking clients. The role focuses on enhancing the overall customer experience, ensuring accuracy and maintaining professional service standards.
   

  

**Requirements**
**Customer service**
* Manage and resolve customer complaints through telephonic engagement in a professional and customer\-centric manner. Investigate and resolve customer queries, including troubleshooting technical issues, within defined Service Level Agreements (SLAs).
* Administer and respond to all Customer Service mailbox enquiries promptly, ensuring adherence to turnaround times and quality standards.
* Provide accurate and comprehensive information on the Bank's products, services, and digital banking platforms.
* Guide customers on the activation and effective use of banking services, including card activation via Internet Banking and mobile applications.
* Assist customers with secure processes such as PIN resets and card\-related service requests in line with security and compliance requirements.
* Support urgent customer requests, including stop card processing, ensuring timely escalation and resolution where required.
* Investigate card\-related errors and transaction issues, providing clear and timely feedback to customers.
* Log, track, and follow up on system\-related issues (e.g., airtime and electricity purchases on digital channels) in collaboration with third\-party service providers and internal IT teams.
* Ensure all customer interactions, complaints, and service requests are accurately recorded in the relevant systems in line with regulatory and audit requirements.
* Identify recurring issues and escalate system or process gaps to improve service delivery and customer experience
* Maintain compliance with regulatory frameworks (e.g., FAIS, Treating Customers Fairly) and internal quality standards in all engagements.


**Internet Banking/Banking App:**
* Provide comprehensive support to customers on Internet Banking and Mobile Banking applications, ensuring seamless user experience across digital channels.
* Manage and respond to all Internet Banking mailbox enquiries within agreed Service Level Agreements (SLAs), maintaining high standards of accuracy and professionalism.
* Assist customers with registration processes for Internet Banking and the Mobile Banking App, ensuring successful onboarding and activation.
* Guide customers on secure authentication processes, including password resets, PIN changes, and limit adjustments, in line with security and compliance requirements.
* Enable and support customers on the Mobile Banking App, ensuring correct setup and functionality of services. Troubleshoot and resolve digital banking issues promptly, escalating system related incidents to relevant IT or third\-party teams where necessary.
* Provide proactive education to customers on the effective and secure use of digital banking platforms and self\-service capabilities.
* Accurately log all customer interactions, service requests, and incidents in the relevant systems to ensure audit readiness and compliance.
* Identify recurring digital channel issues and escalate trends to improve system stability, customer experience, and service delivery.


**Operations:**
* Process account holds in response to suspected fraudulent activities, ensuring adherence to internal controls, risk protocols, and regulatory requirements.
* Administer and respond to all SARS enquiries within agreed SLAs, ensuring compliance with regulatory and reporting requirements.
* Provide guidance and support to clients on digital onboarding processes, including account opening via the Mobile Banking App.
* Ensure all operational requests and activities are accurately captured, tracked, and updated in the relevant systems to maintain audit readiness.
* Liaise with internal stakeholders (e.g., Fraud, Compliance, IT, Operations) to resolve complex queries and operational incidents effectively.
* Identify operational inefficiencies or recurring issues and escalate for process improvement and enhanced service delivery.


**Call Centre Outbound:**
* Conduct outbound calls to customers to assist with completing account applications on the digital App.
* Escalate validation failures to the Compliance team, ensure timely follow\-ups, and provide feedback to customers on the outcome.


**Communication:**
* Demonstrates strong verbal communication skills, presenting professionally and engaging effectively with customers and colleagues.
* Produces clear, concise, and well\-structured written communication.
* Communicates in a confident, clear, and precise manner across all interactions.
* Proactively shares knowledge and experience to support team development.
* Fosters a collaborative team environment, promoting cooperation and team spirit.


**Academic Requirements:**
* Matric


**Work Experience:**
* Minimum 1 year of experience in customer service and customer experience


**Skills/Specialized Know How:**
* Banking Systems Skills
* FICA knowledge
* Good inter\-personal skills
* Stress tolerance
* High energy levels


***All appointments will be made in line with Access Bank's Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.***
**Benefits**
* Medical Aid
* Pension Fund
* Work From Home
* Training \& Development

Customer Service Agent

The Customer Service Consultant is responsible for delivering exceptional customer service while ensuring the accurate and efficient administration of insurance and warranty policies throughout their lifecycle. The role serves as the primary point of contact for clients, providing support, guidance, policy administration, policy amendments, cancellations, validations, collections follow-ups, and general customer service. The incumbent is responsible for maintaining high levels of customer satis…

Customer Service Consultant

**Required skills and Qualifications**:

**Qualifications:** 

* Degree/Diploma in Technology
* N\+ certification
* Microsoft Certifications relating to:

Office 365

SharePoint

Security

Teams

**Skills and Experience:** 

* 7\+ Years of professional IT experience
* N\-Central Experience
* PSA (Ticketing system) Experience (HALO prefferred)
* Strong Network and Firewall technical ability (Sonicwall, FortiGate, PF Sense and Untangle)
* Comprehensive understanding of servers and networks infrastructure
* Comprehensive high\-level understanding of PoPi and other Security Standards like ISO27001, CIS, NIST and GDPR
* Experienced supporting Microsoft 365, SharePoint, Teams and OneDrive
* Comprehensive understanding of email technologies POP, IMAP, Exchange
* Comprehensive understanding of connectivity technologies ADSL, LTE, Fibre.
* Understanding the differences between the technologies and their dependencies and unique hardware requirements.
* Understand PPPOE, APN and static routing. Creation of accounts, configure hardware, troubleshoot connectivity issues telephonically and by email.
* Understanding of domain registration process and different record types and their functions.
* Comprehensive understanding of M365 identities and services. Experience in migrations to Exchange Online, SharePoint Online, Teams, OneDrive for Business and Office 365\. Troubleshooting and resolution of service and software related errors.
* Comprehensive understanding of network topologies and experience with physical network implementation and configuration
* PC and laptop general hardware and software troubleshooting experience. Windows 7\-11 and MAC operating systems, MSOffice applications 2016 \- 2022 and M365\.
* Excellent written, verbal and telephone etiquette.
* Excellent attention to detail, process, and procedures adherence.
* Excellent time management and communication skills.
* Ability to thrive in a fast\-paced, changing environment.
* Handle pressure situations.
* Strong organization and time management skills.
* Excellent task tracking and recording ability.
* Ability to multitask.
* Valid driver’s license, insurance, and reliable personal vehicle.

**Job Description:**

Provides setup, troubleshooting and resolution for the following:

o Password issues (AD, M365, VPN, etc…)

o System unlocks.

o Microsoft Office applications

o Workstation performance

o Server Operating system and associated roles

o Basic firewall and Gateway devices

o Security best practice

o Network and connectivity

o Domain hosting

o Office 365 Exchange, OneDrive and SharePoint

o Active Directory and DNS

o Printer and Scanning

o Wi\-Fi

o Network shares and folder redirects

o Understanding the differences between email technologies, namely, POP, IMAP, Exchange

o Configure email forwarding, alias', automatic replies,

o Troubleshoot send/receive errors telephonically and by email.

o Email accounts (Server Side) on POP, IMAP and EXCHANGE

o Email forwarders and autoreplies

o Creation and setup email accounts on Windows, MAC OS, Android and IOS

o Office applications, other 3rd party application (e.g., Adobe products, Softphones, Pastel, CRM’s, etc…)

Networking:

o Make up network cables and patch wall boxes \- patch and crimp.

o Connect and configure managed network switch.

o Label and trace network cables

o Network loop and fault troubleshooting

o Setup Gateway router with PPPOE, DHCP or Static IP

o Setup LAN side DNS and DHCP

o Setup, configure, manage, and maintain Unifi Wi\-Fi

o Scope and plan new network installations

Process support calls and tickets on the Helpdesk:

o Open new tickets accurately

o Perform data collection and initial investigation.

o Accurately log all time worked.

o Manage and maintain clear communication with all parties via the ticket.

o Tracks support activity and update the management system in near real\-time.

o Closes tickets in the ticket management system with summary resolutions

o Create knowledge base articles.

o Manage and maintain your service calls and calendar appointments.

Analyse issues and provide quotations:

o Analyse issues and provide solutions.

o Provide clients with upgrade planning and asset rotation recommendations.

o Pull reports that support findings and recommendations.

o Pull reports on client request.

Collaborates with other IT Anywhere technical resources to resolve complex issues.

Creates clear, concise documentation in instructional knowledge\-based articles.

o Create how\-to documents on successfully resolving a common issue.

o Create system checklists for T1 staff to follow when completing a ticket.

o Create KB articles on known issues and resolution.

o Create client specific tutorial documents and How To's

Provides onsite support for clients (when requested)

o Perform call outs for a multitude of support requirements.

o Perform emergency call outs where remote support is not possible.

o Perform emergency repairs, hardware collection, deliveries to customers, suppliers and repair centers.

o Perform scheduled call outs for projects and other planned onsite support services.

Job Type: Full\-time

Pay: R18 000,00 \- R25 000,00 per month

Application Question(s):

* Do you have your own reliable vehicle?

Language:

* English (Preferred)

Location:

* Sandton, Gauteng 2196 (Preferred)

Work Location: In person

Tier 2 Helpdesk Engineer

**Primary Purpose of the Job:**  

  

To assist and engage the Building Managers as well as support property managers in the planning, management and monitoring of all aspects related to the management of the portfolio and inspection of work to ensure that quality standards are maintained or improved. Also, to ensure strong customer relationships are built and expectations are met and managed.  

  

**Key Performance Areas (KPA’s):**  

  

* Ensure effective business relations with tenants.
* Takes charge of all emergencies and ensures responsible back\-up is available in order to take corrective action as necessary.
* Manage the outsourced service provider’s teams, including any specialized services team.
* Conduct regular inspections of the buildings.
* Implement and manage a planned maintenance schedule.
* Implements all maintenance and general procurement of materials and parts, scheduled installations and oversees that such repairs are accomplished in a safe and timely manner.
* Manage any ad hoc repairs and maintenance as required.
* Take responsibility for the maintenance of all critical equipment in buildings.
* Establish and maintain a safe, clean, attractive and effective environment for all employees.
* Provide services and support in a high\-quality, cost\-effective manner by motivating the maintenance workforce.
* Provide and maintain the necessary tools, materials and equipment for efficient and safe work.
* Maintains accurate records with regard to annual inspection of equipment and general preventative maintenance including rotational work assignment and over\-time allowances and staff related matters.
* Demonstrate responsible management of budgetary resources

  

**Job Specific Requirements**  

  

**Job Knowledge:**  

* OHSA knowledge and its application
* General building maintenance
* Functional knowledge of procurement processes

  

**Job Related Skills:**  

* Computer literacy skills
* Speak, read and write English
* Time management skills – ability to prioritize own workload to meet deadlines
* Functional numeracy skills
* Problem solving skills
* People management skills
* Attention to detail
* Flexible work approach

  

**Job Experience:**  

* 6 years Building management or technical or similar experience
* Green building management

  

**Education:**  

* Grade 12 (essential)
* Relevant technical/trade certification (desirable)

  

**Competency Requirements:**  

  

**Essential**  

* Reliable
* Safety Conscious
* Organizing
* Technically Capable
* Manually Capable
* Communicating
* Quality Conscious
* Team Working
* Problem Solving
* Dynamic
* Cost Conscious

Building Manager Commercial

FMCG Industry Process manual and EDI orders, deliveries, and returns * Manage customer orders from capture through to confirmed delivery * Handle material substitutions and order amendments * Resolve daily customer order queries * Maintain order cut reason codes * Investigate delivery shortages and failures * Align shelf-life requirements * Perform system and order housekeeping * Compile and provide customer reports as required Minimum Requirements: Grade 12 / Matric 3-4 years' customer service…

Customer Service Rep Sandton

A vacancy has arisen for a Service Advisor reporting to the Workshop Manager at Tuning Fork Pty Ltd t/a Linex Lynnwood. The vacancy is open to candidates with immediate effect.
   

  

**Company:** 
 Tuning Fork Pty Ltd t/a Linex Lynnwood
   

  

**Reporting To:** 
 Workshop Manager
   

  

**Availability:** 
 Immediate
   

  

**Position Overview**
 To manage the complete service experience by accurately capturing customer requirements,
   

  

 coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and
   

  

 ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.
   

  

**Job Description**
**Customer Reception \& Requirement Analysis**
* Greet customers promptly and professionally
* Listen actively to customer concerns and vehicle issues
* Ask diagnostic questions to clarify symptoms


**Service Consultation \& Repair Explanation**
* Review inspection findings with technicians
* Translate technical issues into customer\-friendly language


**Cost Estimation \& Authorization**
* Prepare detailed cost estimates (parts, labor, taxes)
* Obtain written or digital authorization before work starts


**Job Card Management \& Workshop Coordination**
* Open job cards and assign work to technicians
* Monitor job progress and workshop capacity


**Documentation \& System Updates**
* Update the DMS/CRM system accurately
* Maintain warranty and service history records


**Complaint Handling \& Resolution**
* Listen calmly and empathetically, investigate issues with technicians and supervisors


**Minimum Requirements**
* Grade 12 / MS Office (Excel, Word, Outlook, Internet)


**Minimum Experience**
* 3\+ years in Admin roles, preferably in Automotive/Motorcycle components


**Application Deadline:** 
 30 June 2026
   

  

**Important Notice:** 
 If you have not received a response within two weeks after the closing date, please consider your application unsuccessful.

Service Advisor

**Job Reference Number:** SI\-1034
  

**Department:** A\&G \- Gam : Product
  

**Business Unit:**
  

**Industry:** Gaming
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
Sunbet as the online sportsbetting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sportsbetting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
##### **Job Description**


Sunbet, as the online betting and gaming division of Sun International, will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on betting and gaming product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.


The Casino Promotions Specialist will be responsible for the marketing of casino products through the planning, set\-up and management of the product’s promotional tools, executing casino promotions and campaigns that drive player engagement, retention and revenue growth, with the aim of promoting Sunbet as the online gaming brand of choice. This will include the configuration, testing and quality assurance of promotional tools, the analysis and interpretation of promotional performance data, reporting on promotions and campaign trends, and making recommendations to continuously improve casino promotional effectiveness, standards, and to deliver results.


##### **Job Requirements**


**Qualifications**


* 3 Year Degree / Diploma in Marketing / Business Management

**Experience**


* 6 years’ experience in marketing, promotions or CRM within the gambling/online gaming industry
* Experience with online casino promotional tools, bonus engines and the evaluation of promotional effectiveness in market

**Skills \& Knowledge**


* Evaluating Analysing Information
* Innovating
* Creating \& Improving
* Measuring products, risk \& results
* Managing Customer \& Stakeholder relationships
* Embracing Change
* Collaborating
* Taking ownership
* Strong verbal and written communication
* Knowledge of slots/casino products and promotions
* Business acumen
* Statistical and data analysis skills
* Financial acumen/aptitude for numbers
* Gaming Compliance Procedures
* Proficient Computer Skills – MS Office; EGS; promotional/bonus tools
* CRM and campaign management tools
* Copywriting and promotional content skills
* Marketing and promotions knowledge

**Key Performance Areas**


* Plan, configure and execute casino promotions and campaigns using the product’s promotional tools, in line with the casino promotional calendar
* Develop reporting \& analysis methods/templates for casino promotions to understand promotional performance
* Perform data analysis on promotional uptake, bonus cost and spend, customer segments and player profitability to drive promotional decisions
* Analyse and diagnose promotional performance issues and challenges and offer a solution in line with product knowledge and business needs
* Produce daily, weekly, monthly and quarterly reports on casino promotions in order to measure uptake, engagement, cost and return on investment
* Develop and implement promotional action plans to boost casino performance and ensure offers are competitive to various casino segments
* Research, recommend and implement new promotional mechanics, tools and innovations across the customer experience
* Work collaboratively with all customer facing functions to ensure a consistent and accurate message is provided to customers on casino promotions, including terms and conditions
* Quality assure and test/pilot promotions, bonuses, free spins and tournaments on the promotional tools before release to customers
* Collaborate with management, operations, risk and compliance teams to ensure promotions meet regulatory and responsible gambling requirements and to mitigate bonus abuse and promotional risk
* Understand the capabilities of the promotional tools and customer needs and anticipate future promotional opportunities
* Monitor and review the impact of promotions on casino gaming revenue and identify challenges that need to be addressed
* Review, measure and optimise casino promotional campaigns and bonus offers on an ongoing basis
* Communicate and monitor the effectiveness of bonusing tools on customer behaviour and adjust where relevant
* Work closely with CRM teams to identify opportunities to promote network promotions, exclusive game launches, new supplier integrations and new features introduced on the platform
* Create and present Post Campaign Analysis reports with findings and recommendations for future promotions
* Coordinate with casino product specialists to leverage network promotions, tournaments and supplier\-funded campaigns
* Follow a data\-driven approach to continuously monitor promotional performance and make adjustments to the casino lobby and promotional placements accordingly
* Project manage promotional marketing campaigns from concept to execution, working with marcomms teams, design, digital and operations teams
* Maintain accurate promotional documentation and the promotional calendar, and facilitate partnerships/relationships that support the development, refinement and implementation of promotions

  

**Equity**


* Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

  

**POPI Statement**


* Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
* Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful*.*

Casino Promotions Specialist - Sunbet

**Job Reference Number:** SI\-1032
  

**Department:** Mrk \- Oth : Retention Marketing
  

**Business Unit:**
  

**Industry:** Marketing
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
Sunbet as the online sportsbetting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sportsbetting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
##### **Job Description**


To independently design, execute, and optimise multi\-channel CRM campaigns, customer lifecycle journeys and loyalty programme. This role applies structured analysis, A/B testing, and continuous improvement methodologies to enhance customer value, engagement, and retention, ensuring tactical alignment with marketing and commercial objectives.


##### **Job Requirements**


**Qualifications**


* Bachelor's degree in Marketing, Business, Data Analytics, or a related field
* Certification in a leading CRM platform (e.g., Optimove, Xtreme Push,Salesforce Marketing Cloud, HubSpot, Braze)
* Certification in Marketing Automation or Digital Marketin
* Google Analytics Individual Qualification (GAIQ)
* SQL certification or demonstrated proficiency
* Project Management certification (e.g., CAPM) is a plus

  

Experience


* 5\-8 years experience in CRM and marketing in an online gaming / sportsbetting environment
* Experience in digital, direct marketing and analytics is an advantage

  

**Skills \& Knowledge**


* CRM Platform Expertise (e.g., Optimove, Xtreme Push,Salesforce Marketing Cloud, HubSpot, Braze)
* Bonus \& Promotion Management (structuring, configuring, and evaluating bonus mechanics)
* PAM (Player Account Management) System Knowledge
* Marketing Automation
* Data Analysis \& Segmentation (SQL, Excel, BI Tools)
* A/B Testing \& Experimentation
* Email Marketing \& HTML
* Project Management (Individual Contributor)
* Analytical Thinking \& Problem Solving
* Attention to Detail
* Cross\-functional Collaboration
* Communication (Written \& Verbal)

  

**Key Performance Areas**


* Design and configure multi\-channel CRM campaigns to achieve specific marketing and commercial objectives, ensuring alignment with customer segmentation strategies.
* Execute and deploy CRM campaigns across various channels (e.g., email, SMS, in\-app notifications,push notifications and gamification), ensuring accurate audience targeting and timely delivery.
* Optimise existing customer lifecycle journeys (e.g., onboarding, retention, win\-back) based on performance data and customer insights to improve engagement and conversion.
* Conduct detailed data analysis and segmentation of customer databases to identify target audiences and personalise campaign messaging effectively.
* Develop and implement A/B tests and other experimentation frameworks for CRM campaigns to identify optimal content, timing, and channel strategies.
* Monitor CRM campaign performance against key metrics, prepare regular performance reports, and present insights and recommendations to stakeholders.
* Manage and maintain the CRM platform, including data integrity, system configurations, and integration with other marketing technologies.
* Collaborate with marketing, sales, and product teams (Sports and Casino) to gather requirements, provide CRM best practices, and ensure campaign alignment with broader business goals.
* Ensure all CRM activities comply with data privacy regulations (e.g., POPIA, GDPR, CCPA) and internal data governance policies.
* Document CRM campaign workflows, processes, and best practices to ensure consistency, scalability, and knowledge transfer within the team.
* Diagnose and resolve recurring operational problems within CRM campaigns and platform functionality, escalating complex technical issues as needed.
* Research and apply industry best practices, emerging trends, and new technologies in CRM to continuously improve campaign effectiveness and customer experience.
* Create, manage, and optimize email templates, landing pages, and other creative assets for CRM campaigns to ensure brand consistency and effectiveness.
* Implement personalisation strategies and dynamic content within CRM communications to enhance relevance and engagement for diverse customer segments.
* Perform rigorous quality assurance (QA) checks on all CRM campaigns before launch to prevent errors and ensure an optimal customer experience.
* Optimise Sunbet's loyalty and bonus programmes, ensuring personalised, tier\-based rewards that drive repeat engagement, increase player lifetime value, and reduce churn across the online gaming and sports betting player base.

  

**Equity**


* Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

**POPI Statement**


* Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
* Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful*.*

CRM Specialist

**Job Reference Number:** SI\-1021
  

**Department:** Prop \- Trp : Transport
  

**Business Unit:**
  

**Industry:** Hotel/Catering/Hospitality/Leisure
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
The Maslow Sandton is seeking a professional, customer\-focused Driver to provide exceptional guest service through safe transportation, luggage handling, valet assistance, and concierge support.
##### **Job Description**


Job Purpose


To provide exceptional, personalised luggage, transport, and guest services to guests on arrival and throughout their stay, ensuring a memorable and enjoyable hotel experience.


Key Performance Areas1\. Prepared Work Environment


* Maintain a clean, safe, and professional work environment.
* Inspect vehicles and identify any maintenance or safety issues.
* Ensure vehicles, parking areas, and the porte cochere are clean and presentable.
* Check fuel levels and ensure vehicles are ready for guest transport.
* Review daily arrival and VIP lists and understand special guest requirements.
* Research and familiarize yourself with new or unfamiliar destinations.
* Coordinate vehicle maintenance when required.
* Assist with the preparation and distribution of welcome and VIP amenities.
* Maintain knowledge of hotel facilities, promotions, and activities.

2\. Transport Services


* Coordinate parking and retrieval of guest and resident vehicles.
* Assist guests with loading and unloading luggage.
* Greet guests warmly and assist guests with disabilities when necessary.
* Transport guests safely in accordance with hotel policies and procedures.
* Plan routes effectively to destinations.
* Record external transport trips and complete required documentation.
* Raise applicable transport charges.
* Collect and deliver items as requested by management.
* Report accidents, injuries, unsafe conditions, and vehicle or property damage.

3\. Luggage Services


* Collect guest luggage upon arrival and take it to the front desk.
* Tag luggage and provide identification slips to guests.
* Escort guests to their rooms and place luggage appropriately.
* Inspect guest rooms for cleanliness and adequate supplies.
* Explain room features and hotel amenities to guests.
* Deliver messages, packages, flowers, and other guest items.
* Collect, tag, and deliver group luggage.
* Manage long\-term luggage storage and issue storage tickets.
* Maintain accurate luggage records and documentation.
* Assist departing guests by transporting luggage from rooms to the lobby and into vehicles after confirming ownership.

4\. Customer Engagement


* Maintain a professional presence at the porte cochere at all times.
* Welcome guests warmly on arrival and departure.
* Provide professional assistance, information, and solutions to guest enquiries.
* Identify guest preferences and deliver personalised service.
* Resolve guest complaints, requests, and suggestions, escalating where necessary.
* Escort guests to their rooms and promote hotel facilities, products, loyalty programmes, and special offers.
* Assist with telephone duties at the concierge desk and porte cochere.

##### **Job Requirements**


Education


* Grade 12 (Matric)

Experience


* Experience in a customer service environment is advantageous.

Work Conditions and Special Requirements


* Ability to work shifts, including weekends, public holidays, and night shifts as required.
* Physically fit and able to stand for extended periods, drive vehicles, lift luggage, and perform duties requiring mobility.
* Flexible and willing to perform similar duties in other outlets or departments based on operational requirements.

Licences and Certifications


* Valid Public Driver’s Permit (PDP).
* Valid Code 10 Driver’s Licence with a clean driving record.

Skills and KnowledgeBehavioural Competencies


* Customer Service
* Problem Solving
* Attention to Detail
* Information Gathering
* Verbal Communication
* Professional and Friendly Presentation

Technical Competencies


* Knowledge of hotel facilities, products, and activities
* Knowledge of local areas and key landmarks
* Luggage handling procedures
* English verbal and written communication skills
* Basic computer literacy
* Basic Opera system knowledge
* Ability to read maps and directions
* Ability to use GPS devices
* Safe and effective driving skills

Equity


* Preference will be given to suitably qualified candidates from designated groups in line with:
	+ The Employment Equity Act (No. 55 of 1998\)
	+ SISA Internal Recruitment Policy
	+ Unit Employment Equity Plans.

*If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.*

Guest Transport Driver

**Purpose of the role**  


The Executive Head: Brand \& Marketing is responsible for shaping and driving Santam’s enterprise\-wide marketing, brand, and customer strategy to support sustainable growth, competitive differentiation, and market leadership.  

This role blends commercial acumen, brand leadership, customer insight, and digital innovation across personal, commercial, specialist, agriculture and partnership segments in short\-term insurance**Key Accountabilities**  


1\. Enterprise Marketing \& Brand Strategy:  

* Define and execute the integrated marketing and brand strategy aligned to Santam’s growth ambitions and channel strategy
* Build a distinctive, trusted, and customer\-centric brand across all markets and geographies
* Ensure consistent brand positioning across Santam aligned to the group strategy and operating model
  

2\. Customer \& Market Insight:  

* Lead customer segmentation, insights, and analytics to inform business strategy
* Drive a deep understanding of evolving customer needs, behaviours, and market trends
* Translate insights into actionable strategies that improve acquisition, retention, and lifetime value
  



3\. Commercial Growth \& Distribution Enablement:  

* Partner with business units (Broker, Client, Partner Solutions, Direct) to:


o Strengthen value propositions  

o Enable cross\-sell and up\-sell opportunities  

o Enhance partner ecosystem positioning (B2B2C focus)  

* Drive measurable marketing ROI linked to revenue and growth outcomes


4\. Digital \& Data\-Driven Marketing:  

* Lead digital transformation across marketing, including: Performance marketing; Martech stack optimisation; Personalisation and customer journeys
* Leverage data and AI to improve targeting, engagement, and conversion
  



5\. Customer Experience \& Brand Experience:  

* Partner with Client Experience and business teams to deliver seamless, consistent customer journeys
* Ensure brand promise is translated into tangible customer experiences
  



6\. Leadership \& Capability Building:  

* Build and lead a high\-performing, future\-fit marketing and brand function
* Drive capability in: Digital marketing; Data and insights; Commercial marketing
* Foster a culture aligned to Santam values and Leadership manifesto (Live, Lead, Serve)
 **Key Measures of Success**
* Brand strength, experience and reputation metrics (NPS, awareness, trust)
* Brand experience across every colleague touchpoint (eNPS)
* Drive a growth and customer obsession through shared capability marketing engine
* Customer growth, retention, and share of wallet
* Marketing ROI and contribution to revenue growth
* Digital performance (conversion rates, engagement, cost per acquisition)
* A world class marketing capability driving Partner/channel growth and effectiveness
**Qualifications and Experience**
* Relevant postgraduate qualification (MBA advantageous)
* 15\+ years’ experience in senior marketing leadership roles as well as managing a group marketing function
* Proven track record in: Complex, multi\-channel organisations; Financial services / insurance (or related industry); Driving commercial outcomes through marketing
* Strong experience in digital, data analytics, and customer\-led strategy
**Key Competencies \& Skills**
* Strategic leadership – shapes enterprise\-wide direction
* Commercial acumen – links marketing to revenue and growth
* Customer centricity – deep understanding of client needs
* Influence \& stakeholder management – operates at Exco level
* Innovation and Growth mindset – embraces digital and new ways of working
* Execution excellence – delivers measurable impact
* Collaboration – drives performance in collaboration with Santam and Sanlam group of companies
* Strategic Marketing \& Brand Leadership \- Proven capability to build, lead, and continuously evolve a high\-performing, future\-fit marketing and brand function aligned to business strategy and market shifts.

Customer Service Jobs in Sandton - Page 5

Vacancies (page 5 of 5)