Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Purpose of the Role**


As our Dis\-Chem Life Team Leader \- Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands\-on support to ensure every agent can succeed and every customer receives trusted advice.


This is a role for a leader who is customer\-obsessed, and passionate about growing people and performance.

**Role Summary**


The Team Leader will oversee daily operations of a team of Call Centre Agents. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis\-Chem Life’s values and objectives.

**Benefits**

* Career growth opportunities within Dis\-Chem Life.
* Exposure to South Africa’s largest retail pharmacy and insurance ecosystem.
* Inclusive, supportive culture with a focus on growth and development.

**Key Responsibilities**

**Team Leadership and Coaching**

* Lead, mentor, and inspire a team of Call Centre Agents.
* Conduct regular performance check\-ins, providing coaching and support to drive growth.
* Foster a culture of accountability, collaboration, and continuous improvement.

**Sales and Customer Outcomes**

* Drive achievement of individual and team sales targets.
* Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
* Support agents in handling escalated customer queries and complex cases.

**Compliance and Quality Assurance**

* Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
* Monitor adherence to Dis\-Chem Life’s policies, processes, and ethical standards.
* Conduct spot checks and audits to ensure compliance and accuracy.

**Operational Management**

* Provide weekly and monthly performance reports to Call Centre Manager.
* Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.

**People and Culture**

* Build team morale through recognition, motivation, and open communication.
* Identify training needs and coordinate with the Training team.
* Act as a role model for Dis\-Chem Life values in all interactions.

**Technical Skills**

* Strong knowledge of retail financial products (life and funeral etc.).
* Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
* Strong reporting and MS Office / CRM system proficiency.

**Soft Skills**

* Inspirational leader and coach.
* Excellent communicator with strong interpersonal skills.
* Commercially astute with a focus on results.
* Problem\-solver who thrives under pressure.
* High levels of integrity, professionalism, and accountability.

**Experience**

* 3–5 years’ experience in financial advisory or insurance sales.
* Minimum 2 years in a team leader/supervisory role.
* Proven track record of meeting and exceeding sales targets.

 **Qualifications**

* Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
* RE5 (Regulatory Exam) certification required.
* FAIS\-compliant.
* Additional leadership/management training advantageous.

Team Leader - Combined Sales

**Introduction**
Through our client\-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations’ care for and reward their employees and members.  

  

**Role Purpose**
To ensure a professional and consistent customer service delivery through the resolution of escalated queries.  

  

**Requirements**  

* Matric / Grade 12
  
* 3 \- 4 Years claims assessing experience preferred
  
* Excellent numeracy, literacy, and communication skills
  
* Multi\-discipline claims knowledge
  
* Good knowledge of PMB at industry level as well as in house PMB processes
  
* Good knowledge of modifiers and their application
  
* Proven experience in the assessing of medical aid claims (paper and/ or EDI) will be advantageous
  
* Computer literacy (especially email, word and excel)
  
* Passionate about driving a high performance culture
  
* The ability to interpret and apply scheme rules correctly
  
* Knowledge of the NHRPL\-National Health Reference Price List (Previously known as BHF) and SAMA tariffs

  

  

**Duties \& Responsibilities**  

* Accurate and timeous resolution of claims queries
  
* Correctly reverse and reprocess the related claim
  
* Ensuring that no duplicate claims are paid during the process
  
* Appropiate pay code is applied
  
* Assisting other departments with claims related queries
  
* Liaising with other departments to resolve queries
  
* Recording all queries and interactions with customers on to the workflow system
  
* High quality and service output

  

  

**Competencies**  

* Attention to detail and accuracy
  
* Problem solving ability
  
* Ability to function effectively within a team
  
* Ability to work under pressure
  
* Consistently works to meet expectations
  
* Resolves client problems within his or her job scope
  
* Is engaged and demonstrates energy in the execution of tasks
  
* Accepts accountabilty for own mistakes and ensures corrective action is taken

Query Resolution Officer (12 Months Contract)

**Who are we?**
Sanlam Life Ltd is one of the top financial services providers in the South African market.
We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth.
Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique – and want to inspire you to realise this worth.


This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.


**What will you do?**

The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long\- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.
**What will make you successful in this role?**
**1\. Assist in growing the Sanlam Adviser Business**
* Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
* Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.


Undertake relevant behaviours to attain targets relating to:
* Revenue generation (Single and recurring premiums)
* Activity quotas
* Promote the Sanlam brand
* Treating customers fairly to be applied to all client engagements
* Role is aligned to your personal career aspirations


**2\. Networking, prospecting and leads generation**
* Face to face interactions, social or business, to create business opportunities.
* Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
* Turning trusted relationships into business relationships.
* Strengthening existing relationships by increasing the current service.
* Use existing sources to establish opportunities across Sanlam businesses.
* Personalised client value propositions.
* Marketing on social media.
* Undertake selected client focused activities to generate leads and informal prospecting opportunities.
* Mining of existing client base to identify marketing gaps and sales opportunities within the middle\-high and affluent market.
* Structuring and implementing focused campaigns with new or existing clients in the defined market.
* Requesting active and ongoing leads and referrals from others.
* Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.


**3\. Client consultations and sales**
* Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
* Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
* Conduct a financial needs analysis, using the relevant e\-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para\-Planner for this. (Draw policy history).
* Provide sound personal financial planning advice.
* Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
* Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
* Use relevant processes and system tools to capture analysis information and update records accordingly.
* Review clientÃ¢â¬â¢s portfolio annually by undertaking the above steps.


**4\. Client Service**
* Ensure all client interactions are ethical, courteous and professional.
* Follow\-up or refer all existing business queries to be resolved timeously through support.
* Strive for excellent, value\-added service to clients so that they do not seek competitor products or services.
* Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
* Initiate long term client relationships and maintain a relational focus.


**5\. Monitor, update and reporting (weekly/monthly)**
Document and present the following activities:
* Number and profile of contacts, appointments, consultations.
* Issued business and revenue against targets.
* Update client details on records.
* Appropriate workflow and activity monitor system entries.
**Qualification and Experience**
Grade 12
Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.**Knowledge and Skills**
Production target achievement and budgeting
Compliance and risk management
Financial Queries and Recommendations
Technical advice and support
Client relationship management**Personal Attributes**
Communicates effectively \- Contributing independently
Tech savvy \- Contributing independently
Action orientated \- Contributing independently
Interpersonal savvy \- Contributing independently
Persuades \- Contributing independently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Collaborates \- Contributing independently
Being resilient \- Contributing independently
Drives results \- Contributing independently
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.

Sanlam Financial Adviser - Sandton

A leading video and photographic equipment retailer in Sandton is looking to employ a Professional Counter Sales Representative.

**Salary \+ Commission \+ Incentives**

The successful candidate will have at least 2 years of retail sales experience.

Video production and photographic experience will be an advantage but is not required.

Responsibilities will include but not be limited to:

Working in a fast\-paced sales environment with the emphasis on selling and revenue maximization.

Using strong communication skills to help customers find the right Camera and gear to fit their needs.

Utilize the internet to research the industry for potential growth opportunities and to maintain knowledge of the market.

Must be able to calculate and process payments accurately.

Develop or process excellent product knowledge to inform and increase sales.

Following up on orders to prevent delays.

Updating the product inventory.

Cleaning the store and display areas during quiet times to ensure an optimized sales environment.

Utilize verbal communication and interpersonal skills for dealing with peers and senior management.

Ensuring that each customer leaves the store satisfied.

Demonstrating specific product functions and uses.

Building strong customer relations with existing clients.

Coordinating delivery of products or services.

Understanding pricing strategies.

Job Types: Full\-time, Permanent

Pay: From R7 500,00 per month

Work Location: In person

Sales Consultant

The Focus Group
Sandton, South Africa
25 June 2026
Senior
Contract
On\-site
10 \- 15 years
Skills
Agile methodologies
Analytics
Architecture
C
DevOps
Strategic Thinking
Industries
Banking
Consulting
Financial Services
Job Description
\<p\>Join a leading financial institution dedicated to innovation and excellence in banking, as we seek a Senior Technical Consultant to shape and steer our enterprise technology architecture. This pivotal role offers an extraordinary opportunity for a seasoned professional to influence strategic technology decisions that drive customer\-centric solutions, digital transformation, and operational agility.\</p\>\<p\>\<strong\>Duties:\</strong\>\</p\>\<ul\>\<li\>\<p\>Define and drive the enterprise technology architecture strategy aligned with the organization’s business goals.\</p\>\</li\>\<li\>\<p\>Act as the primary technical authority across Group Technology.\</p\>\</li\>\<li\>\<p\>Guide decision\-making on technology platforms, standards, and frameworks.\</p\>\</li\>\<li\>\<p\>Provide leadership on emerging technologies such as cloud, API ecosystems, and data platforms.\</p\>\</li\>\<li\>\<p\>Oversee the integration of systems and solutions across diverse technology environments.\</p\>\</li\>\<li\>\<p\>Ensure seamless interoperability between core banking systems, digital channels, and enterprise platforms.\</p\>\</li\>\<li\>\<p\>Define and enforce architecture principles, standards, and governance frameworks.\</p\>\</li\>\<li\>\<p\>Establish and maintain architecture governance processes.\</p\>\</li\>\<li\>\<p\>Ensure all technology solutions meet security, regulatory, and compliance requirements.\</p\>\</li\>\<li\>\<p\>Review and approve major technical designs and solution blueprints.\</p\>\</li\>\<li\>\<p\>Translate business strategy into technology roadmaps and execution plans.\</p\>\</li\>\<li\>\<p\>Partner with business stakeholders to enable customer experience, innovation, and growth.\</p\>\</li\>\<li\>\<p\>Support digital transformation initiatives across the bank.\</p\>\</li\>\<li\>\<p\>Drive development of scalable, future\-fit solutions.\</p\>\</li\>\<li\>\<p\>Promote reusability and standardization across platforms.\</p\>\</li\>\<li\>\<p\>Identify opportunities to reduce costs, improve system performance, and increase agility.\</p\>\</li\>\<li\>\<p\>Grow and mentor architects, engineers, and technical specialists.\</p\>\</li\>\<li\>\<p\>Build a strong technical community of practice within the organization.\</p\>\</li\>\<li\>\<p\>Promote knowledge sharing and continuous learning.\</p\>\</li\>\<li\>\<p\>Influence recruitment and development of high\-calibre technical talent.\</p\>\</li\>\<li\>\<p\>Engage with executive leadership, business units, external vendors, and partners.\</p\>\</li\>\<li\>\<p\>Communicate complex technical concepts effectively to non\-technical stakeholders.\</p\>\</li\>\<li\>\<p\>Represent Group Technology in strategic forums.\</p\>\</li\>\<li\>\<p\>Ensure adherence to regulatory frameworks and internal policies.\</p\>\</li\>\<li\>\<p\>Identify and mitigate technology risks impacting the bank.\</p\>\</li\>\</ul\>\<p\>\<strong\>Requirements:\</strong\>\</p\>\<ul\>\<li\>\<p\>Proven senior technical leadership experience within banking, consulting, or financial services.\</p\>\</li\>\<li\>\<p\>Extensive knowledge of enterprise architecture, technology standards, and governance.\</p\>\</li\>\<li\>\<p\>Strong expertise in emerging technologies like cloud computing, APIs, and data platforms.\</p\>\</li\>\<li\>\<p\>Strategic thinker with excellent decision\-making abilities.\</p\>\</li\>\<li\>\<p\>Proficiency in analytics, architecture, C programming, agile methodologies, and DevOps.\</p\>\</li\>\<li\>\<p\>Ability to communicate complex concepts clearly to diverse audiences.\</p\>\</li\>\<li\>\<p\>Demonstrable experience guiding large\-scale digital transformation initiatives.\</p\>\</li\>\<li\>\<p\>Minimum of 10 years’ relevant experience.\</p\>\</li\>\</ul\>\<p\>\<strong\>Familiarity with the following:\</strong\>\</p\>\<ul\>\<li\>\<p\>Cloud platforms (AWS, Azure, or similar)\</p\>\</li\>\<li\>\<p\>API ecosystems and data architecture\</p\>\</li\>\<li\>\<p\>Regulatory and security compliance frameworks\</p\>\</li\>\</ul\>\<p\>\<strong\>What We’ll Give You:\</strong\>\</p\>\<ul\>\<li\>\<p\>A dynamic contract role within a prestigious financial institution.\</p\>\</li\>\<li\>\<p\>The opportunity to influence technology strategy at the highest level.\</p\>\</li\>\<li\>\<p\>A hybrid work environment supporting work\-life balance.\</p\>\</li\>\<li\>\<p\>Competitive remuneration package.\</p\>\</li\>\</ul\>\<p\>Embark on a journey to shape the future of banking technology. If you are a visionary leader with the expertise to implement innovative solutions, we invite you to apply and join our mission to redefine financial services through technology.\</p\>

Senior Technical Consultant

**Synopsis**  

To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals.  

Lead structuring and execution of transactions outside South Africa in target markets and sectors (80%). This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due diligence team and ensuring risk identification and mitigation.  

Origination of bankable transactions which advance the IDCs mandate across the continent (20%)  

Evaluation of applications for funding.

 **Job Description**  


Financial / Shareholder Returns
* Evaluate and effectively structure transactions with detailed application of IDC financing instruments.
* Ensure financial soundness of all credit submissions.
* Internal / Operational Processes
* Origination \& Market Development – proactively originate suitable transactions in target countries/sectors
* Evaluate applications for finance (financial, technical and marketing disciplines)
* Deal structuring \- Designing and negotiating the financial and legal relationship between the client and IDC for the specific deal.
* Risk identification and mitigation
* Leading of due diligence teams on high value / complex transactions
* Deal optimization \- ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals
* Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
* Account management function up to first draw – manage transaction lifecycle from early screening, DD, presentation to relevant committees, approval, signing, first disbursement
* Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
* Conduct peer reviews on all due diligence disciplines\- competent across all 3 disciplines i.e. financial, marketing and technical
* Training, mentoring and coaching of Business Analysts and Dealmakers
* Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications
* Unlock concessional / technical assistance for supported transactions
* Crowd in funding through syndication/co financing with other funders
* Attending conferences, meetings and industry events to generate new business and to observe industry trends/opportunities.

Customer Focus \& Stakeholder Management
* To effectively interact with different SBUs and departments in order to fulfil the process requirements related to any specific deal / transaction.
* Manage and enhance the levels of service and communication to ensure the provision of client service excellence

Learning, Leadership \& People Growth
* Provide team leadership in transactions during due diligence
* Manage own development to enhance own competencies
* Participate in knowledge sharing in the team and cross functional
* Coaching and mentoring team members

 **Qualification and Experience**  


QUALIFICATIONS
* Minimum qualification: relevant commercial or technical Honours Degree or  

equivalent qualification.

KNOWLEDGE \& EXPERIENCE
* 8\-10 years related experience of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements)
* Demonstrable track record of successfully originating, structuring and closing Agriculture \& Agro Processing transactions across the African the continent
* Declared competent in three due diligence disciplines (Marketing, Technical or Financial)
* Grounded in all three disciplines
* Transaction leadership (complex deals)
* Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
* Experience in peer review
* Experience in interpretation and analysis of financial statements
* Knowledge of the market environment and technology landscape
* Knowledge of financing instruments
* Understand and review models of proposed financial structures
* Competent in coaching and mentoring of team members
* Demonstrable ability to conclude deals on continent and an understanding of the investment/ operating environment in African countries and of the factors affecting this environment
* Flexilbility, ability and willingness to travel throughout the African continent on a regular basis
* A passion for the continent and development finance
* French/Portuguese advantage.

 **Roles and Responsibilities**  

TECHNICAL/FUNCTIONAL COMPETENCIES


* Financial acumen
* Risk identification and mitigation
* Investment/Portfolio Management
* Stakeholder Management and customer focus
* Planning and organising
* Report writing skills
* Business development

  

**Roles and Responsibilities (cont.)**  

BEHAVIOURAL COMPETENCIES


* Presentation and communication skills
* Negotiation skills
* Relationship Building and Networking skills
* Persuading and Influencing skills
* Coaching and Mentoring


***IDC is committed to equality, employment equity and diversity. In accordance***  

***with the employment equity plan of the IDC and its employment equity goals***  

***and targets, preference may be given, but not limited to candidates from***  

***underrepresented designated groups.***

  

Job Reference: IDC00763

Transaction Principal: Agriculture & Agro Processing

**Synopsis**  

To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals.  

Lead structuring and execution of transactions outside South Africa in target markets and sectors (80%). This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due diligence team and ensuring risk identification and mitigation.  

Origination of bankable transactions which advance the IDCs mandate across the continent (20%)  

Evaluation of applications for funding.

 **Job Description**  


Financial / Shareholder Returns
* Evaluate and effectively structure transactions with detailed application of IDC financing instruments.
* Ensure financial soundness of all credit submissions.

Internal / Operational Processes
* Origination \& Market Development – proactively originate suitable transactions in target countries/sectors
* Evaluate applications for finance (financial, technical and marketing disciplines)
* Deal structuring \- Designing and negotiating the financial and legal relationship between the client and IDC for the specific deal.
* Risk identification and mitigation
* Leading of due diligence teams on high value / complex transactions
* Deal optimization \- ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals
* Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
* Account management function up to first draw – manage transaction lifecycle from early screening, DD, presentation to relevant committees, approval, signing, first disbursement
* Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
* Conduct peer reviews on all due diligence disciplines\- competent across all 3 disciplines i.e. financial, marketing and technical
* Training, mentoring and coaching of Business Analysts and Dealmakers
* Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications
* Unlock concessional / technical assistance for supported transactions
* Crowd in funding through syndication/co financing with other funders
* Attending conferences, meetings and industry events to generate new business and to observe industry trends/opportunities.

Customer Focus \& Stakeholder Management
* To effectively interact with different SBUs and departments in order to fulfil the process requirements related to any specific deal / transaction.
* Manage and enhance the levels of service and communication to ensure the provision of client service excellence

Learning, Leadership \& People Growth
* Provide team leadership in transactions during due diligence
* Manage own development to enhance own competencies
* Participate in knowledge sharing in the team and cross functional
* Coaching and mentoring team members

  

**Qualification and Experience**  


QUALIFICATIONS
* Minimum qualification: relevant commercial or technical Honours Degree or equivalent qualification.

KNOWLEDGE \& EXPERIENCE
* 8\-10 years related experience of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements)
* Demonstrable track record of successfully originating, structuring and closing Manufacturing transactions across the African the continent
* Declared competent in three due diligence disciplines (Marketing, Technical or Financial)
* Grounded in all three disciplines
* Transaction leadership (complex deals)
* Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
* Experience in peer review
* Experience in interpretation and analysis of financial statements
* Knowledge of the market environment and technology landscape
* Knowledge of financing instruments
* Understand and review models of proposed financial structures
* Competent in coaching and mentoring of team members
* Demonstrable ability to conclude deals on continent and an understanding of the investment/ operating environment in African countries and of the factors affecting this environment
* Flexilbility, ability and willingness to travel throughout the African continent on a regular basis
* A passion for the continent and development finance
* French/Portuguese advantage

  

**Roles and Responsibilities**  

TECHNICAL/FUNCTIONAL COMPETENCIES


* Financial acumen
* Risk identification and mitigation
* Investment/Portfolio Management
* Stakeholder Management and customer focus
* Planning and organising
* Report writing skills
* Business development

  

**Roles and Responsibilities (cont.)**  


BEHAVIOURAL COMPETENCIES
* Presentation and communication skills
* Negotiation skills
* Relationship Building and Networking skills
* Persuading and Influencing skills
* Coaching and Mentoring
* Leading and Co\-ordinating


***IDC is committed to equality, employment equity and diversity. In accordance***  

***with the employment equity plan of the IDC and its employment equity goals***  

***and targets, preference may be given, but not limited to candidates from***  

***underrepresented designated groups.***

  

Job Reference: IDC00762

Transaction Principal: Manufacturing

**Synopsis**  

 To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals. This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due diligence team and ensuring risk identification and mitigation.

 **Qualification and Experience*** Minimum qualification: relevant commercial or technical honours degree


* 8\-10 years’ related experience of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements).


* Declared competent in three due diligence disciplines (Marketing, Technical, and Financial)


* Grounded in all three disciplines


* Transaction leadership (complex deals)


* Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)


* Experience in peer review


* Experience in interpretation and analysis of financial statements


* Knowledge of the market environment and technology landscape


* Knowledge of financing instruments


* Understand and review models of proposed financial structures


* Competent in coaching and mentoring of team members.

  


**Roles and Responsibilities** **Financial / Shareholder Returns**


* Evaluate and effectively structure transactions with detailed application of IDC financing instruments.


* Ensure financial soundness of all credit submissions.


**Internal / Operational Processes**


* Evaluate applications for finance (financial, technical and marketing disciplines)


* Deal structuring \- Designing and negotiating the financial, commercial, environmental, health \& safety (EHS), legal and other relationships between the client and IDC for the specific deal (where applicable).


* Risk identification and mitigation


* Leading of due diligence teams on high value / complex transactions


* Deal optimization \- ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals


* Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.


* Account management function up to first draw


* Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.


* Conduct peer reviews on all due diligence disciplines.


* Training, mentoring and coaching of Business Analysts and Dealmakers


* Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications

  


**Roles and Responsibilities (cont.)** **Customer Focus \& Stakeholder Management**


* To effectively interact with different SBUs and departments in order to fulfil the process requirements related to any specific deal / transaction.


* Manage and enhance the levels of service and communication to ensure the provision of client service excellence.


* Build and maintain a strong deal pipeline


* Proactively drive new business growth in line with specific initiatives that are aligned to the SBU strategy including plan of action in respect of cold calling, presentations, travel plan, entertaining potential clients to extend the reach of the Regional Office resulting in new applications pitched and/or approved by the IDC


**Learning, Leadership \& People Growth**


* Provide team leadership in transactions during due diligence


* Manage own development to enhance own competencies


* Participate in knowledge sharing in the team and cross functional


* Coaching and mentoring team members

  


Job Reference: IDC00765

Senior Dealmaker

**Store Manager Aldo Sandton**

We are seeking an experienced and results\-driven **Store Manager** at **Aldo Sandton** to lead our retail team and oversee the full operation of our store. This role requires a strong leader who is passionate about sales, customer experience, and team development, with the ability to drive performance and maintain high operational standards.

*Responsibilities:*

* Drive store sales to meet and exceed monthly targets KPIs
* Analyses sales reports and identify opportunities for growth
* Lead, motivate and inspire the store team to achieve goals
* Conduct regular performance reviews and provide constructive feedback
* Recruit, train, and develop staff to build a high\-performing team
* Ensure exceptional customer service standards are consistently delivered
* Build strong customer relationships to encourage loyalty and repeat business
* Oversee stock management, including receiving, transfers, and stock takes
* Manage store administration, reporting, health and safety compliance requirements

*Requirements:*

* **Proven experience as a store manager or in a similar retail management role**
* Strong leadership and team development skills
* Sales\-driven with a track record of achieving targets
* Excellent customer service and interpersonal skills
* Experience with stock control, merchandising, and store operations
* Strong administrative and reporting abilities
* Good problem\-solving and decision\-making skills
* Ability to work under pressure in a fast\-paced retail environment
* **Matric** \- essential

Job Type: Permanent

Application Question(s):

* Do you have retail management experience?
* Do you have a Matric Certificate?

Work Location: In person

Store Manager | Aldo Sandton

**Job Mission / Objective**


Provide professional, high\-quality customer service telephonically, ensuring seamless support outside of standard business hours. Lead by example in assisting customers with banking services, digital platforms, and urgent queries while supporting team performance and delivering exceptional service that exceeds expectations and fosters customer loyalty.

 **Requirements** **Customer Service Inbound**

* Handle complex customer queries, complaints, and escalations in line with SLA requirements
* Provide telephonic and digital (email/chat) support to customers after hours
* Manage and allocate queries within the Customer Service Mailbox to ensure SLA compliance
* Provide customers with accurate information on bank products and services
* Maintain high service standards aligned to CSAT, NPS, and FCR targets
* Ensure accurate logging of all interactions and escalations on the system
* Resolve customer issues at first contact or ensure effective escalation and follow\-up
* Support agents with difficult or escalated customer interactions
* Assist customers with card\-related services (activation, PIN reset, stop card, error resolution)
* Coordinate with third parties on issues such as airtime/electricity purchases

**Internet Banking/Banking App**

* Provide advanced support and approve on digital banking platforms (Mobile App, Internet Banking)
* Guide customers through onboarding, registration, and activation processes
* Assist with password resets, PIN changes, and transaction limit adjustments
* Support and enable customers on Access More
* Provide guidance and support to team members on digital queries

**Operations**

* Approve account holds on FlexCube in line with controls and procedures
* Monitor, identify, and escalate system outages and high\-risk incidents
* Act as escalation point for operational issues during after\-hours shifts
* Guide clients through onboarding on the Access More App
* Ensure proper incident logging, tracking, and handover to relevant teams
* Support quality assurance and adherence to operational standards

**Call Centre Outbound**

* Ensure timely return of customer calls and follow\-ups
* Monitor and guide agents on call\-back requirements and quality
* Proactively follow up on unresolved or escalated queries
* Ensure service recovery actions are taken where required

**Communication**

* Deliver clear, professional communication across all channels
* Actively listen and interpret customer needs accurately
* Simplify complex banking processes for customers
* Provide timely updates to manage expectations
* Maintain detailed and accurate interaction records
* Guide and coach team members on communication best practices

**Academic Knowledge:**


* Grade 12 (Matric) or equivalent qualification is required.
* A relevant tertiary qualification in Business Administration, Customer Service, Banking, or a related field will be advantageous.
* Any additional training or exposure to digital banking platforms or customer service environments will be advantageous.

**Work Experience:**


* Minimum three years of customer service experience

**Skills / Specialized Know How:**


* Banking System Skills
* FICA knowledge
* Good interpersonal skills
* Stress tolerance,
* High energy levels




***All appointments will be made in line with Access Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.***

  



  

  

**Benefits**  

* Medical Aid
* Pension Fund
* Staff Rates

Senior Customer Service Agent - After Hours Support

**Level 2 Service Desk Agent \- Job Description**

**Position Overview:\-** 

The Level 2 Service Desk Agent provides remote technical assistance to customers who contact the Service Desk to report a fault or who make a request regarding the VOIP/Connectivity solution installed at their site and supported by the company.

**Job Responsibilities:\-** 

· Takes telephonic calls from customers requiring technical assistance.

· Receives emails, via the prevailing mechanism, from customers, requiring technical assistance.

· Ensures a ticket is logged via the internal ticket logging system.

· Provides 2nd level support by applying advanced troubleshooting techniques to identify problems, investigate causes and recommend/implement solutions to correct common failures.

· Receive escalations of complex issues from the Level 1 Service Desk Agents.

· Arranges for on\-site technical assistance to be provided where necessary by generating a request to the Company\`s Technicians Department.

· Escalates more complex problems to a higher level of expertise within the organisation

· Follows standard Service Desk Operating procedures including the accurate logging and updating of Service Desk tickets using the defined ticketing system.

· Ensures feedback is given to the customer within an appropriate time\-frame.

· Actions ad\-hoc requests delegated to him/her by the Service Desk manager

**Accountabilities and Performance Measures:\-** 

· Meets the standards of service required of the Service Desk agents.

· Meets ticket closure targets (Number of tickets closed per month).

· Provides frequent feedback to customers.

· Escalate tickets quickly if a resolution is not found.

**Organisational Alignment:\-** 

· Reports to the Manager, Service Desk.

· Collaborates with all business units within the Company

· Acts as a key point of contact for its customers.

· Maintains/develops contact with other external entities where required.

**Qualifications/Competencies/Work Experience:\-** 

· N \+ or A \+ technical certification.

· VoIP and/or Networking certifications will be beneficial.

· VoIP experience.

· Hosted PBX experience.

· Mikrotik (Router OS) experience.

· Networking experience.

· PC competent with Word and Excel.

· Minimum 2 years’ experience in a technical role preferably in a Telecoms environment.

· Experience on an IT Help/Service Desk.

· Good problem\-solving skills.

· Customer\-centric.

· Ability to provide technical support telephonically.

· Self\-motivated and able to work on own initiative under pressure.

· Ability to exercise patience and to actively listen.

· Good communication skills for both verbal and written forms of communication.

\`Must be willing to work standby duties as applicable.

**Salary :** Market Related

**Availability** ASAP

Candidates without the relevant experience/qualifications, need not apply.

Please consider your application unsuccessful if you have not heard from us in 5 business days.

Job Types: Full\-time, Permanent

Work Location: In person

Voip Service Desk Agent Level 2

Are you ready to take your career to the next level? If so, apply now

**RESPONSIBILITIES:**

Provide administrative support to all departments within the branch  
Responsible for all cashing up paper work and banking  
Track all expenses and manage the branch’s petty cash  
Actioning of reports  
Manage perpetual stock takes  
Manage the customer complaint process  
Managing the uniform process  
Managing consumables  
Ordering of materials for specials and promotions  
Asset register maintenance  
Staff scheduling  
Responsible for all new staff’s paperwork to be submitted to HR timeously  
Manage the time and attendance within the branch and send weekly information and leave forms to the Payroll Officer  
Liaise closely with the Online team to ensure branch deliveries are completed in a timely manner (stock and documents to Head Office)  
Manage the Deadline List and ensure that all deadlines are met within the stipulated time frame  
Management of staff  
Capturing of weekly and monthly KPA data HR, IR and staff development  
Management of the building and facilities

**CRITERIA NEEDED:**

3 years relevant retail management experience  
Relevant Admin experience  
Computer literate (Excel, Word, SAP \- advantageous)  
Proven leadership abilities and management of staff  
Understanding of Payroll and Accounting processes  
Must be self motivated and assertive  
Must be organized, efficient and assertive  
Excellent communication skills on all levels  
Own transport and valid drivers license is required

If you haven't received any response after 2 weeks of submitting you application. Kindly consider you application unsuccessful.

Application Question(s):

* What is your expected Cost to Company?
* Do you have retail experience?

Work Location: In person

Support Services Manager

**Business Unit:** Sales \& Distribution
**Function:** Financial Advisors (Certified Financial Planner)
**Date:** 6 Jul 2026
**FINANCIAL ADVISOR ( SALARIED)**  


**SANDTON**  


**About Discovery**  


Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  


**Key Purpose of the role**  



The role involves policy and benefit reviews to identify client needs. The **Financial Advisor** will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.  


**Job Category**  



We are looking for a suitably experienced **Financial Advisor** to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non\-commissionable basis.  


**Key Responsibilities**  



Your tasks will typically involve:  


* conducting in\-depth reviews of clients' financial goals, from risk protection to wealth creation
* conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
* providing clients with information on new and existing products, benefits and services
* designing financial strategies
* assisting clients to make informed decisions
* reviewing and responding to clients changing needs and financial circumstances
* contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
* Review client policies regularly to determine if adjustments are needed because of personal or financial changes.

  


**Personal Attributes and skills:**  


* Strong Customer focus
* Networking skills
* Proactive engagement
* Service orientated mind\-set is critical
* Strong Planning and organisational skills

  


**Qualifications and Experience:**  


**Minimum**
* Wealth management qualification with at least 120 credits
* RE5 qualification
* At a minimum 2 years’ experience as a Financial Advisor

  


**Beneficial:**
* Understanding of Financial Planning
* Knowledge of insurance (short\-term, health, risk and investment industry)


EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Financial Advisor

The Financial Accountant is responsible for ensuring accurate financial accounting, reporting, reconciliations, and compliance for business unit properties within the Shared Services Centre. The role manages month\-end and year\-end processes, tax and VAT submissions, financial statements, and payment approvals while supporting audits and regulatory requirements. It also partners with stakeholders to improve financial controls, operational efficiency, and reporting standards.
   

  

**Core behavioural and technical competencies:**
* Deep customer and market understanding
* Responsive to customer feedback
* Demonstrate end‑to‑end ownership for resolving customer problems
* Accountability
* Continuous improvement
* Transparency
* Collaborative and a team player
* Clear communicator
* Takes ownership
* Knowledge of statutory legal and tax requirements
* Strong technical knowledge including IFRS developments
* Strong knowledge of accounting systems
* Accounting principles (IFRS), practices and procedures
* Balance Sheet Reconciliations
* Process improvement
* Tax calculations
* SARS verifications
* VAT calculations and submissions
* Preparation of AFS


**Qualifications:**
* Grade 12
* BCom degree with CTA (Honours) with completed articles, CA(SA)


**Experience:**
* 6 years’ experience in a financial accounting and reporting environment
* Strong understanding of financial regulations and the legislative environment


***If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.***
 \#NN

Financial Accountant

**Be part of a movement that moves the world**  

At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fast best times. It's about the joy of moving and it's open to all.
  

  

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.
  

  

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.  

  

  

  

**Your role in our shared journey**

As **Store Associate (0\-27 hours per week)** , you’ll team up with store management to help our new, soon to open, **ASICS Flagship Sandton City Store,** to meet and exceed its sales targets.
  

  

You’ll become a shining example of how to build and maintain customer relationships while maintaining the highest brand standards in selling, product presentation and merchandising. You’ll ensure that everyday tasks are completed diligently.
  

  

You’ll help deliver a memorable retail experience by following all operational procedures in the store and the stock room. You’re passionate about providing the highest level of customer service, ensuring that all customers are treated with respect. Developing a thorough knowledge of products in store will be a core responsibility and maintaining merchandising standards of our brand guidelines is of vital importance.We are looking to hire several store associates to our ASICS Sandton Store.As this is for a store about to open – start date will be during September.


**Does this sound like you?**

* **You’re customer oriented.** You love interacting with customers.
* **You’re focused.** You set a great example for the rest of the team with your hands\-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
* **You’re a go\-getter.** You have a positive can\-do attitude no matter the circumstances.
* **You’re a retail expert.** You are passionate about our brand, fashion, and retail in general.

**Your key responsibilities will be:**

Based at our **ASICS Flagship Sandton City Store** and reporting **to the Store Manager, you’ll:**

* Provide the highest level of customer service.
* Develop an in\-depth knowledge of products in store.
* Follow all store operational procedures in the store and the stock room.
  

  

**You have the following skills and experience:**
* You are passionate about our brand, fashion, and retail in general.
* You have a positive can\-do attitude.You love interacting with customers.
* You are passionate about delivering a premium customer experience.

**Life at ASICS**  

When you join ASICS, you become part of something special. Here, your voice matters, your growth and wellbeing are important. We believe in fostering an environment where every step forward is celebrated, where diversity fuels our journey, and inclusion strengthens individuals. And together and as individuals we can inspire more people to move for body and for mind.
  

  

**How to Apply**  

Are you feeling inspired? We'd love to hear from you. Submit your application online and step into a role where you can truly make a difference. Let's move together, step by step, toward an uplifted world.

Store Associate

**Business Unit:** Discovery Health
**Function:** Development (Oracle/Delphi/Magic/etc)
**Date:** 3 Jul 2026
**Discovery – Health\| Data Science Lab**  



**Junior Developer**  


**About Discovery**  



Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  


**About Data Science Lab**  



The Group Data Science Lab (DS Lab) is expanding, and we’re looking for talented individuals to join our growing team. Our global team collaborates with partners such as Discovery Health Digital, Quantium Health, Risk Intelligence, and leading academic institutions such as the London School of Economics (LSE).

We operate across digital, clinical, wellness, and behavioural domains, leveraging terabytes of structured and unstructured data within a modern big data ecosystem. Our work spans a wide range of impactful and innovative solutions, including Personal Health Pathways (PHP), Vitality Sleep, and personalised member engagement through advanced communication and recommendation systems. We design and deploy recommender systems that drive tailored interventions, and build intelligent capabilities such as agentic AI for health operations and AI\-driven customer support agents.  



In addition, the DS Lab is actively involved in causal and behavioural health analytics, enabling a deeper understanding of member behaviour and driving evidence\-based interventions that improve health outcomes. We continuously explore and apply emerging AI paradigms, ensuring that our solutions are not only innovative but also scalable, practical, and aligned to real\-world impact.

The DS Lab follows a forward\-thinking approach, continuously identifying new data opportunities and building scalable, future\-ready solutions through platforms such as Vitality.AI. Within this environment, the AI Enablement team plays a critical role in operationalising, maintaining, and scaling AI/ML solutions, ensuring that models, pipelines, and platforms are production\-ready, reliable, and continuously delivering value to the business.  


**Key Purpose**  



The Junior Developer supports the development, operationalisation, reliability, and continuous improvement of software platform, and AI/ML solutions, and data products. The role focuses on translating technical requirements into high\-quality, maintainable code, while supporting the deployment, monitoring, and ongoing maintenance of machine learning pipelines and platform services. The role bridges development and operations by contributing to platform engineering, DevOps, and service management, ensuring that AI solutions are effectively delivered and sustained in production environments. This includes ensuring that systems are stable, scalable, production\-ready, efficiently deployed through CI/CD pipelines, continuously improved, and aligned with business requirements and technical standards  


**Key outputs**  


**The successful applicant will be responsible for but not limited to the following job functions:**  


**Areas of responsibility may include but not limited to**
**Software Development \& Test Automation**
* Collaborate with Data Scientists, Architects, Analysts, and Platform teams to implement technical specifications using appropriate development languages (primarily Python and SQL) in alignment with established engineering standards and architectural patterns
* Develop high\-quality, production\-grade source code that adheres to DHS technical standards, leveraging existing system components, exposed services, and reusable sub\-processes
* Build and maintain Python\-based utilities and scripts to support operational workflows, including: Data quality checks and validation, log parsing and analysis, and automation of repetitive support and maintenance tasks
* Write and optimise SQL queries within Google Cloud Platform (GCP) environments to support production investigations, root cause analysis, data validation and reconciliation, ad hoc analysis and issue diagnosis
* Design, implement, and maintain automated testing frameworks, including unit tests, integration tests, end\-to\-end (E2E) testing for pipelines and services, and test data management
* Contribute to code quality, security, and compliance practices, including static analysis, linting, and secure coding standards
* Maintain and enhance technical documentation for: system and architecture documentation, code\-level documentation, development guidelines, database schemas, structure updates, and rule changes
* Update and manage work items in Agile/DevOps tooling (e.g., Jira), ensuring traceability of changes and alignment to delivery processes
* Participate in pair programming, code reviews, and knowledge\-sharing activities to promote best practices and continuous team development
* Support ongoing refactoring and optimisation of existing codebases to improve performance, scalability, and maintainability

  


**Continuous Integration \& Continuous Delivery (CI/CD)**
* Contribute to CI/CD pipelines for automated build, test, and deployment processes
* Assist in managing configurations and environment setup
* Work with cloud platforms (primarily GCP) and containerised environments
* Support release processes with a focus on stability and zero\-defect delivery
* Monitor pipeline health and troubleshoot failed builds or deployments
* Continuously build skills in cloud, DevOps, and AI/ML technologies

  


**Platform Engineering \& Operations Support**
* Execute production deployments and verify the post\-release health, stability, availability and responsiveness of deployed services
* Participate in the process of reviewing code for consistent application of standards, logic and


effective use of libraries and reusable aspects of the application.
* Find and report operational issues and execute configuration changes
* Coordinate with multiple platform teams to monitor system resources,
* Manage platform services alerts and respond to incidents escalated by the Incidents team.
* Conduct Root Cause Analysis (RCAs) for bugs, defects and other types of problems (including writing clear and concise incident reports and communications)
* Log issues in the appropriate issues tracking system.
* Conduct analysis on issues.
* Verify and validate build stability.
* Conduct end\-to\-end testing and fix any defects found.
* Review error logs and provide updates on fixes found in testing.
* Monitor CI/CI and AI/ML pipelines, diagnosing failed builds and deployments
* Understand the relationship between pipeline stages, environments, and production deployments, and retrigger rollbacks
* Maintain awareness of all pipeline components
* Participate in on\-call rotations for IT Service Management and incident response and support

  


**Personal Attributes and Skills**
**The successful candidate would need to have the following competencies:**  


**Behavioural skills**
* Strong learning orientation with a willingness to continuously build technical and domain knowledge
* Structured and analytical approach to problem solving and debugging
* Effective prioritisation, planning, and organisation of tasks
* Ability to work under pressure and manage competing deadlines
* Proactive, action\-oriented mindset with a collaborative approach to teamwork

  


**Core Technical Skills**
* Programming: Python (primary) and SQL, with the ability to write clean, efficient, and production\-ready code for data processing, automation, and backend services
* Computer Science Foundations: Solid understanding of data structures, algorithms, and software

Developer (Junior)

We are seeking an experienced and motivated **IT Team Leader** to lead our technical support and infrastructure team. The successful candidate will be responsible for overseeing daily IT operations, managing a team of IT professionals, ensuring high levels of customer service, and driving continuous improvement across our IT environment.

This is an excellent opportunity for a hands\-on leader who is passionate about technology, enjoys mentoring others, and thrives in a fast\-paced environment.

Key Responsibilities

* Lead, mentor, and manage the IT support team, ensuring high performance and professional development.
* Allocate, monitor, and manage IT support tickets to ensure service level agreements (SLAs) are consistently met.
* Provide technical escalation support for complex hardware, software, networking, and infrastructure issues.
* Oversee the installation, configuration, maintenance, and support of desktops, laptops, servers, printers, mobile devices, and peripherals.
* Manage Microsoft 365, Active Directory, Azure, and related cloud technologies.
* Monitor system performance, security, backups, and business continuity processes.
* Develop and maintain IT policies, procedures, and documentation.
* Coordinate IT projects, including system upgrades, migrations, and new technology implementations.
* Ensure cybersecurity best practices are implemented and maintained across the organisation.
* Work closely with department managers and stakeholders to understand business requirements and deliver effective IT solutions.
* Manage IT assets, software licensing, and inventory.
* Produce regular reports on team performance, service delivery, and key IT metrics.
* Foster a culture of continuous improvement, accountability, and excellent customer service.

Minimum Requirements

* Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
* Minimum of 5 years' experience in IT support or systems administration.
* At least 2 years' experience in a supervisory or team leadership role.
* Strong knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, Azure, and networking technologies.
* Experience with virtualization technologies such as Hyper\-V or VMware.
* Solid understanding of cybersecurity principles and endpoint protection.
* Experience with IT service management and ticketing systems.
* Valid driver's licence and willingness to travel to client or branch sites when required.

Preferred Certifications

* Microsoft Certified: Azure Administrator Associate
* Microsoft 365 Certified
* ITIL Foundation
* CompTIA Network\+
* CompTIA Security\+
* Cisco CCNA (advantageous)

Key Skills

* Strong leadership and people management abilities
* Excellent troubleshooting and analytical skills
* Outstanding communication and interpersonal skills
* Customer\-focused with a proactive approach
* Strong organisational and time management skills
* Ability to prioritise multiple tasks in a fast\-paced environment
* Project coordination and problem\-solving skills
* Attention to detail and commitment to service excellence

Pay: Up to R25 000,00 per month

Work Location: In person

IT Team Leader

### **About Us**

**Be part of a team driving enterprise\-wide system excellence.**



We’re looking for an experienced and driven Senior Systems Analyst – ERP to join our Group IT team. This is an exciting opportunity to play a key role in supporting, enhancing, and integrating ERP systems across the business while partnering with stakeholders to deliver high\-impact technology solutions.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE\-PAGER** to find out more about who we are in a nutshell.

### **Duties \& Responsibilities**

* Lead ERP (Microsoft Dynamics 365\) support across the business, ensuring stability, performance, and continuous improvement
* Translate business requirements into effective system solutions and enhancements
* Drive integration of new companies and divisions into the ERP environment
* Manage system changes, testing, and release cycles in line with governance standards
* Oversee 2nd and 3rd line support, resolving complex system issues and working with service providers
* Facilitate business requirement gathering, solution design, and stakeholder engagement
* Lead or contribute to IT projects, including planning, cost estimation, and implementation
* Support reporting and insights through Power BI and other tools

### **Skills and Competencies**

* Strong ERP systems expertise, particularly Microsoft Dynamics 365 Finance \& Operations
* Solid business analysis capability with ability to translate requirements into system solutions
* Experience with SQL, system integrations, and data analysis/reporting (Power BI)
* Good understanding of financial and business processes
* Knowledge of SDLC, testing methodologies, and change management processes
* Strong problem\-solving skills with the ability to troubleshoot and resolve complex system issues
* Effective stakeholder engagement and communication skills across all levels
* Ability to manage projects, prioritise tasks, and work independently
* High attention to detail with strong analytical and logical thinking
* Collaborative team player with a customer\-focused approach

### **Qualifications**

* Relevant IT Degree or Diploma
* Minimum 8 years’ experience in Systems or Business Analysis
* Strong experience within an IT environment
* 8–10 years’ experience in Microsoft Dynamics 365 Finance \& Operations preferred
* Proven experience with ERP systems, particularly financial systems

Senior Systems Analyst – ERP

**Job Description**
===================


To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.**Hello Future Universal Advisor**


Welcome to **FNB**, the home of the **\#changeables**. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer\-centric financial solutions.


As part of our **FNB Points of Presence (POP)** team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.


As a **Universal Advisor**, you will be responsible for delivering compliant sales and service solutions to walk\-in and existing customers in a high\-volume service environment. You will ensure every interaction is value\-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self\-service channels.


Now’s the time to imagine your potential in a team where you can become the best version of yourself.

**Are you someone who can:**

* Engage customers in a positive and professional manner by being helpful
* by living up to our brand promise of “How can we help you?” at all times
* Understand customer needs to identify, sell, and cross\-sell products aligned to customer needs and provide appropriate banking and financial solutions
* Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e\-Channels, and self\-service platforms
* Fulfil transactions above set benchmarks while delivering exceptional service
* Manage leads, referrals, and customer follow\-ups within agreed turnaround times
* Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
* Always conduct yourself in an ethical and professional manner
* Take accountability for personal performance, learning, and career development
* Stay informed on product offerings, systems, and industry developments
* Contribute to team success and adapt to changing customer and business needs

**Qualification \& Experience Requirement**

* **Minimum Qualification: Grade 12/ NQF Level 4**
* **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
* **1–3 years of experienc**e in customer‑facing environments, service delivery, or client support within financial services

**You will be an ideal candidate if you possess the following:**

* Strong understanding of FAIS, TCF principles, and regulatory compliance
* Proven ability to meet sales, service, and customer experience targets
* Must not be an unrehabilitated insolvent

**You will have access to:**

* Opportunities to build strong customer relationships within a dynamic POP environment
* A challenging, fast\-paced branch setting
* Continuous learning and development aligned to your career path
* Opportunities to make a meaningful impact as a brand ambassador within a local market

**You can be a match if you are:**

* Client\-focused with a strong ethical mindset
* Passionate about service excellence and problem\-solving
* Confident in needs\-based selling and solution delivery
* Agile, adaptable, and comfortable in a high\-volume environment
* A strong communicator with excellent interpersonal skills
* Results\-driven with strong planning and organisational skills
* Detail\-oriented with high compliance awareness
* Able to work independently and collaboratively within a team

**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Universal Advisor**. We look forward to engaging with you!


All appointments will be made in line with **FirstRand Group’s Employment Equity Plan**. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**


09/07/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Universal Advisor

To lead the company’s investor relations (IR) function and support fair valuation, broaden and deepen the shareholder base, and build long\-term trust with the investment community.


**Core behavioral and technical competencies :**


* Accountability and Ownership
* Analytical Thinking and Problem Solving
* Collaboration and Teamwork
* Continuous Learning and Adaptability
* Operational Discipline and Attention to Detail
* Customer and Service Orientation
* Executive Communication \& Stakeholder Management
* Financial Analysis, Modelling \& Business Insight
* Project \& Performance Management
* Cross\-Functional Collaboration \& Strategic Influence
* Governance, Confidentiality \& Risk Management

  

**Qualifications :**


* Bachelor's degree in Finance, Accounting, Economics, Business, or a related field is required; an MBA, CA(SA), or CFA qualification is advantageous.


**Experience :**


* Minimum of 8–12 years' relevant experience in investor relations, corporate finance, equity research, investment banking, strategy, or finance within a listed\-company environment.
* Demonstrated expertise in financial statement analysis, valuation methodologies, capital markets, regulatory reporting requirements, and engaging effectively with senior executives, investors, and analysts.


 ***If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.***

Investor Relations Director

**Job description**

Description:

We are looking for a dedicated and experienced Clothing Retail Store Manager in Morning Glen, Sandton.

\- To oversee the daily operations of our retail store. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a passion for customer service.

\- As a Store Manager, you will be responsible for ensuring that the store runs smoothly, efficiently, and profitably. Your role will also involve maintaining high standards of visual merchandising, inventory management, and customer satisfaction.

\- You will work closely with the Regional Sales Manager to implement strategies that drive sales and improve overall store performance. Additionally, you will handle customer inquiries and complaints, ensuring that all customers have a positive shopping experience.

The successful candidate will be proactive, detail\-oriented, and able to work in a fast\-paced environment. If you have a passion for Clothing Retail and a proven track record of success in a supervisory role, we would love to hear from you.

Minimum Requirements:

\- Proven experience as a Store Manager or similar role

\- Matric (grade 12\)

Job Types: Full\-time, Permanent

Job Types: Full\-time, Permanent

Pay: Up to R10 000,00 per month

Experience:

* Retail: 2 years (Required)

Work Location: In person

Store Manager

**Synopsis**  

To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals. This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due diligence team and ensuring risk identification and mitigation.

 **Job Description** *Financial / Shareholder Returns*


* Evaluate and effectively structure transactions with detailed application of IDC financing instruments.
* Ensure financial soundness of all credit submissions.  

Internal / Operational Processes
* Evaluate applications for finance (financial, technical and marketing disciplines)
* Deal structuring \- Designing and negotiating the financial and legal relationship between the client and IDC for the specific deal.
* Risk identification and mitigation.
* Leading of due diligence teams on high value / complex transactions.
* Deal optimization \- ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals.
* Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
* Account management function up to first draw.
* Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
* Conduct peer reviews on all due diligence disciplines.
* Training, mentoring and coaching of Business Analysts and Dealmakers.
* Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications.
* Proactively originate and develop a pipeline of bankable transactions aligned to the SBU’s strategic objectives, sector priorities and industry development goals.


*Customer Focus \& Stakeholder Management*


* To effectively interact with different SBUs and departments in order to fulfill the process requirements related to any specific deal / transaction.
* Manage and enhance the levels of service and communication to ensure the provision of client service excellence.

  

  

*Learning, Leadership \& People Growth*


* Provide team leadership in transactions during due diligence
* Manage own development to enhance own competencies
* Participate in knowledge sharing in the team and cross functional
* Coaching and mentoring of team members

  

**Qualification and Experience**  

QUALIFICATIONS


* Minimum qualification: relevant commercial or technical Honours degree

  



KNOWLEDGE \& EXPERIENCE


* 8\-10 years related work experience, of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements).
* Declared competent in three due diligence disciplines (Marketing, Technical and Financial) and grounded in all three disciplines.
* Transaction leadership (complex deals)
* Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
* Experience in peer review
* Experience in interpretation and analysis of financial statements
* Knowledge of the market environment and technology landscape
* Knowledge of the Infrastructure sector will be an added advantage.
* Knowledge of financing instruments
* Understand and review models of proposed financial structures
* Competent in coaching and mentoring of team members.

  

**Roles and Responsibilities**  

TECHNICAL/FUNCTIONAL COMPETENCIES


* Financial acumen
* Deal structuring.
* Risk identification and mitigation
* Investment/Portfolio Management
* Stakeholder Management and customer focus
* Planning and organising
* Report writing skills

  

**Roles and Responsibilities (cont.)**  

BEHAVIOURAL COMPETENCIES


* Presentation and communication skills
* Negotiation skills
* Relationship Building and Networking skills
* Persuading and Influencing skills
* Coaching and Mentoring
* Leading and Co\-ordinating

  


***IDC is committed to equality, employment equity and diversity. In accordance***  

***with the employment equity plan of the IDC and its employment equity goals***  

***and targets, preference may be given, but not limited to candidates from***  

***underrepresented designated groups.***

  

Job Reference: IDC00760

Senior Dealmaker - Infrastructure

**General description of the Job:**

The Clinical Coordinator will work closely with the Clinical and Admin members of the International team to ensure alignment of activities as well as the achievement of client Service level objectives. He/ she is also responsible for the management of all pre\-authorisation and medical assistance requests for international health insurance members. He/ she will liaise with the Client’s services contact centre, service providers and other members of the multi\-disciplinary team to ensure the best outcome for all members.

**Education, Experience and Other requirements:**

* · Grade 12
* · Ambulance Emergency Assistance (ILS), Emergency Care Technician, Critical Care Assistan.
* 2 Years call centre experience an advantage
* 2\-year Pre\-hospital road operations experience
* Clinical experience in a hospital environment advantageous
* Call Centre experience advantageous
* Aeromedical knowledge advantageous
* Ability to function a fast moving high pressure environment
* Experience with healthcare insurance risk management principles an advantage

**Knowledge, skills and attitude:**

· Sound knowledge on Customer Service

· Good knowledge of Industry legislation and funding guidelines

· Knowledge of Medical Fund/ Health Insurance and healthcare risk management

· Clinical Knowledge a must. ICD10 coding an advantage

· Good communication skills, verbal and written

· Ability to apply knowledge of Legislation to day to day work.

· Initiate and implement processes

· Participate in protocol and process development

· Computer Literacy (microsoft suite)

· Critical evaluation of information

· Sound clinical decision\-making ability

· Liaison, coordination and consulting skills

· Helpful, friendly and accommodating with a customer focused attitude

· Problem Solving

· Self\-Motivated

· Patience and resilience

· Assertiveness

· Integrity

· Flexible and adaptable

· Output driven

**Duties and Responsibilities included but not limited for all MSO Companies and subsidiaries**:

· Align clinical activities to the Strategic objectives of the Business Unit.

· Work closely with team members and all stakeholders to ensure alignment of activities with client SLA objectives. Manage the entire spectrum of activities from pre\-authorization, case coordination, clinical review through to discharge planning, chronic disease management and/or repatriation.

* To work shifts and hours as specified by operational requirements. Flexibility is essential.

· Ensure that call center service levels are met:

o All ACD calls to be answered in less than 3 rings (under 20 seconds)

o Accept pre\-authorisation requests telephonically, e\-mail/fax:

o Verify membership validity

o Verify benefit available for treatment requested as per scheme/ Insurers benefit rules

o Assess medical necessity of treatment, appropriateness of facility, service provider and level of care – refer to medical protocols, consult with Clinical Manager / Medical Advisor as required or if uncertain.

o Approve /decline request and communicate appropriately with member/ service providers

o Update cases – based on utilisation review and clinical updates from hospital

o Attend to daily tasks as delegated, i.e. mail\-box , daily pended status reports

o Liaise with scheme contact persons on funding decisions as required.

o Provide detailed feedback within the prescribed SLA time frame to clients.

o Provide detailed feedback within the prescribed SLA time frame to management

o Liaise with international clients and service providers as required.

Job Type: Full\-time

Application Question(s):

* Minimum medical qualification as Ambulance Emergency Assistant (AEA)/ Intermediate Life Support (ILS)

Education:

* Certificate (Required)

Experience:

* pre\-hospital background: 2 years (Required)
* call centre: 1 year (Required)

License/Certification:

* HPCSA license (Required)

Clinical Co-ordinator

German-Speaking Customer Service Agents We are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service. Key Responsibilities: Handle incoming customer inquiries via phone, email, chat,…

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