Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

If managing exports, coordinating freight, and ensuring compliance is your strength, you could be our next Senior Export Controller \- Airfreight  

  

This role is based at Head Office \- Linbro Park for our JHB Airfreight Branch. **Education**

* Matric
* 1\-year export related qualification at NQF level 3 and 4

 **Knowledge and experience**

* 5 years export experience in freight forwarding industry in a clerical capacity
* INCO Terms
* Transport modal selection
* Carrier conditions of carriage
* Basic international trade principles
* Applicable sections of Export control Act
* Commercial, transport, carrier and statutory body documents \& stamps
* Customs and other statutory body cargo clearance procedure
* Export freight document flow procedure
* Geography
* G\+ programme
* Computer literacy (MS Word, Excel and Lotus Note)
* On Track programme
* Good communication skills (Written \& Verbal). Client orientation
* Action and result orientation
* Time Management. Attention to detail

 **Advantageous attributes**

* Customer service orientation \- Able to handle a demanding customer environment.
* Good problem solving and decision\-making skills.
* Dynamic self\-starter that doesn’t need to be told what to do and how to do it.
* Attention to detail and handle pressure.
* Can communicate with the team and contribute to the overall success of the team.

 **Overall responsibilities include**

  

* Plan the freight movement
* Cost freight movements and prepare service estimates.
* Coordinate freight movement
* Process Customs and other statutory documents required for Customs clearance
* Administration of shipment file
* Arrange insurance cover and process claims
* Effect creditors disbursements and process debtors invoices
* Comply with the requirements of the Customs Accreditation System
* Comply with the requirements of the quality management system

Senior Export Controller

We are looking for an experienced, strategically minded **Head of Service Operations \& Transformation** to take ownership of our end\-to\-end service operation across Africa and lead the transformation of how we deliver repairs, after\-sales support and customer service.


This is a senior Head of Department opportunity for an individual who combines **Industrial Engineering expertise, operational leadership, commercial acumen and transformation capability** with the ability to manage complex, multi\-site operations across multiple African markets.


You will be responsible for building a scalable, efficient and commercially sustainable service operating model while ensuring that our operations consistently deliver an exceptional customer experience and meet **Apple Authorised Service Provider standards**.


As the **Head of Service Operations \& Transformation**, you will provide strategic and operational leadership across the iStore Africa service network.


You will own the complete service journey – from customer collection and diagnostics through repair, parts management, logistics and cross\-border movement to final delivery and customer recovery.


A key focus of the role will be to assess the existing operating model, identify inefficiencies and opportunities, redesign processes and implement scalable solutions that improve **productivity, turnaround times, quality, cost, customer experience and commercial performance**.


This is an opportunity to shape and scale a critical function across Africa while working with world\-class technology brands and diverse teams and markets.

**Key Responsibilities**
------------------------

### **Service Strategy \& Leadership**

* Develop and execute the service operations strategy in alignment with the broader iStore Africa and Core Group strategy.
* Provide strategic direction across all service locations and countries.
* Build a scalable operating model capable of supporting future regional growth.
* Establish clear performance standards, governance structures, KPIs and operating rhythms.
* Identify opportunities to improve capability, productivity, efficiency, customer experience and profitability.
* Provide executive leadership with clear insight into performance, risks, opportunities and strategic priorities.
* Act as the senior escalation point for significant operational, technical, customer, compliance and commercial matters.
* Review and optimise the complete end\-to\-end service and repair operation.
* Map, analyse, redesign and standardise processes across service locations.
* Identify bottlenecks, duplication, control gaps, inefficiencies and automation opportunities.
* Design scalable processes that can be consistently implemented across multiple markets.
* Improve capacity planning, workforce utilisation, workflow design and resource allocation.
* Lead continuous improvement and operational transformation initiatives.
* Use data and operational insights to drive measurable improvements in cost, turnaround time, quality and customer experience.

### **End\-to\-End Service Operations**

* Own the complete repair lifecycle from collection through to final customer delivery.
* Drive consistent, high\-quality repair execution across all locations.
* Oversee workshops, service desks, repair queues, technician productivity and repair quality.
* Manage collections, parts movement, logistics, courier networks and cross\-border repairs.
* Drive same\-day repair capability where workshop capacity and parts availability allow.
* Monitor demand and capacity across the network and implement corrective action where required.
* Ensure all service centres operate consistently against defined operational standards.

### **Financial \& Commercial Management**

* Own the service division's budget, forecasts, cost management and financial planning.
* Improve the financial and commercial contribution of the service function.
* Manage key cost drivers including parts, labour, logistics, repeat repairs, stock losses, write\-offs and third\-party service costs.
* Identify opportunities to reduce waste and improve productivity and operational value.
* Develop business cases for new locations, technology, equipment, tooling, staffing and process improvements.
* Evaluate investments and measure return on operational initiatives.
* Manage external suppliers, service providers and logistics partners against agreed commercial and operational outcomes.
* Maintain Apple Authorised Service Provider compliance and audit readiness.
* Ensure consistent application of Apple policies, technical standards, procedures and controls.
* Ensure technicians maintain relevant Apple certifications, including ACMT and ACiT where applicable.
* Establish robust governance and control frameworks.
* Monitor repeat repairs, technical errors, audit findings, customer complaints and service failures.
* Lead root\-cause analysis and ensure corrective actions are implemented and sustained.
* Maintain strong risk, safety, security and compliance controls across all service environments.

### **Customer Experience**

* Define and deliver a premium after\-sales experience aligned with the iStore and Apple brands.
* Ensure customers receive accurate, clear and timely communication throughout the repair journey.
* Establish consistent service and escalation standards across markets.
* Monitor customer satisfaction, complaints, service recovery and customer effort.
* Drive rapid resolution of complex customer escalations.
* Partner with Retail, Customer Experience, Marketing and regional teams to continuously improve the customer journey.
* Use customer feedback and operational data to identify improvement opportunities.

### **Stock, Parts \& Asset Management**

* Ensure effective stock and parts management across the service network.
* Improve parts forecasting, availability, replenishment and allocation.
* Ensure parts availability supports service\-level and turnaround\-time commitments.
* Oversee workshop assets, tools, equipment and security controls.
* Manage shrinkage, obsolete stock, lost parts, write\-offs and inventory inaccuracies.
* Establish strong operational and financial controls.
* Partner with Supply Chain, Finance and regional teams to improve stock accuracy and availability.

### **Regional Growth \& Expansion**

* Lead operational readiness for new service locations across Africa.
* Assess demand, infrastructure, staffing, technical capability and operational risk in new markets.
* Ensure new workshops and service points meet required Apple standards from launch.
* Develop scalable processes, systems, structures and training models to support growth.
* Partner with country leaders and regional stakeholders on expansion initiatives.
* Balance operational consistency with local legislation, infrastructure and market requirements.
* Leverage technology and data to improve visibility and operational decision\-making.
* Establish effective dashboards and reporting across service levels, productivity, cost, quality, stock and customer experience.
* Identify opportunities for automation and systems optimisation.
* Ensure consistent and accurate reporting across locations.
* Analyse trends and translate insights into operational action.
* Partner with IT and relevant stakeholders to improve service technology and systems.

### **Stakeholder \& Partner Management**

* Build strong relationships with Apple and strategic business partners.
* Represent the service function at senior leadership and regional planning forums.
* Work closely with Retail, Supply Chain, Finance, IT, HR, Customer Experience and regional leadership.
* Manage stakeholder expectations across multiple countries and functions.
* Provide clear and timely executive\-level reporting.
* Manage third\-party suppliers, logistics providers, contractors and service partners.
* Hold external partners accountable for agreed service and performance standards.

### **People Leade

Head of Service Operations and Transformation – iStore Africa

**Duties and Responsibilities:**

  

* Assisting in managing all aspects of a store
* Maximizing turnover and profit
* Minimise shrinkage by monitoring stock related risks.
* Deliver exceptional customer service by implementing customer experience strategy.
* Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
* Innovative visual merchandising to optimize sales.
* Implement all company policies and procedures.
* Maintaining health \& safety practices
* Optimize team through creating an inspiring environment.
* Align team members to Company culture and create fun.

 **Behavioural Requirements:**

  

* Honesty in dealing with cash or finances.
* Inspirational leadership \& passion
* Taking ownership
* Building \& maintaining relationships
* Innovation \& ability to deal with change management.
* Thinking adaptability

 **Minimum Requirement.**

  

* 3 years of Management retail experience
* Matric or Equivalent
* Microsoft – Computer Proficiency
* Clear Criminal record
* Ability to communicate effectively at all levels.

Assistant Store Leader - Cape Union Mart - Nicolway

Skills Must be computer literate Must have strong administrative skills Inventory management Must be able to communicate fluently in English - speak, read and write Excellent customer services skills Duties & Responsibilities Confirm delivery with customers Update drivers with the confirmed orders Assist driver with making contact with customers Manage customer queries and compliants Assist with outbound and in bound Inventory control - count stock and update Update spreadsheets with daily task…

Customer Service and admin assistant

Are you ready to take your career to the next level? If so, apply now

**RESPONSIBILITIES:**

* Receiving of all stock and dispatch (claims), including processing of all receiving related paperwork according to the stipulated deadlines
* Ensure that security procedures are followed as per checklist
* Check stock leaving the premises for delivery or transfer
* To observe for theft (staff \& customers)
* To check and sign cash refunds \& credit notes
* Management of change
* Responsible for security of buildings, setting burglar alarms, locking up in evenings, checking that fences and the perimeter are secure
* To search staff, vehicle and lockers randomly
* Conduct generator tests
* Ensure write off’s are correctly disposed of
* Spot check stock takes
* Conduct label trains/price changes
* Give feedback on suppliers to relevant person
* Weekly asset count (Trolleys, radios etc)
* Perform any other tasks as required by Senior Management to ensure the continued smooth operation of the company and to meet the company’s aim of high standards and high customer service.

**CRITERIA NEEDED:**

* 2 years experience in Retail receiving
* Reliable and honest
* Confident
* Excellent attention to detail
* Computer literate (intermediate MS excel)
* Must be self motivated, assertive and professional
* Must be organized, efficient, with strong communication skills on all levels
* Able to work weekends and public holidays
* Vigilant and alert with high energy levels
* Clear credit and criminal history

If you haven't received feedback within 2 weeks of submitting your application, kindly consider your application unsuccessful.

Application Question(s):

* What is your expected Cost to Company?

Work Location: In person

Branch Safety Coordinator

Are you ready to take your career to the next level? Submit your application and join our organization today!

**RESPONSIBILITIES:**

Assist the SSM with all admin duties including on boarding

Action reports ( write offs, slow movers, mark down report etc)

Putting stock on special that managers requires

Checking specials report

Action price changes

Load and print boards and labels (in\-house specials, advertised specials, club card specials, supplier deliveries etc)

Assist with cashing up and manage cashing up process

Petty cash management

Process daily write offs

Process purchase orders\- stock order \& non stock orders

Compile quotations for customers

Capture perpetual stock take data – as per stock takes done by security for the week

Prep and action annual stock take

Check that tills are neatly stapled and in order for head office.

Ensure that all paperwork gets send to head office – Mon, Wed, Fri

Process online club card applications

Capturing of all admin related information

Add staff to clock machine

**CRITERIA NEEDED:**

2 years administrative experience

Retail administrative experience is highly advantageous

Computer literate (Excel, Word, SAP \- advantageous)

Ability to multi\-task and prioritise duties, coupled with excellent attention to detail

Excellent communication skills on all levels

Must be self motivated and assertive and have a sense of urgency and able to prioritise

If you haven't heard anything after 2 weeks of applying kindly consider your application unsuccessful.

Job Type: Full\-time

Application Question(s):

* What is your expected Cost to Company?
* Do you have retail experience?

Work Location: In person

Support Services Assistant

**Job Title: Premium Retail Administrator**

**Location:** Nelson Mandela Square, Sandton, Gauteng  
**Job Type:** Permanent

**About the Company:**

**Cellular Citi Group** is a premier, luxury\-focused cellular retail brand dedicated to delivering exceptional service and world\-class products. We are seeking a highly organized, customer\-centric **Premium Retail Administrator** to oversee daily store operations and drive sales.

**Role Overview:**

In this role, you will be the backbone of our premium showroom. You will act as a brand ambassador, assisting high\-net\-worth clients, while also managing essential back\-office administrative tasks, inventory, and staff coordination.

**Key Responsibilities:**

* **Sales \& Client Relations:** Assist customers with purchasing decisions, and build lasting relationships with premium clientele.
* **Store Operations:** Oversee opening and closing procedures, maintain visual merchandising, and ensure the showroom meets premium brand standards.
* **Administration:** Manage daily cash\-ups, process invoices, track stock levels, and generate sales reports.
* **Team Support:** Assist the Store Manager with staff scheduling, training, and operational coordination.

**Requirements:**

* **Education:** Matric/Grade 12; relevant business or retail management qualification is highly advantageous.
* **Experience:** 3\+ years of retail sales and administrative experience, preferably within a luxury or premium brand environment or VIP/ corporate flight attendants
* **Skills:** Proficient in Point of Sale (POS) systems, MS Excel, and basic accounting software.
* **Soft Skills:** Impeccable communication skills, a professional presentation, and a proactive attitude.

**Email detailed CV with one page motivation of why you feel you are the best suited for the job.**

Job Type: Contract

Pay: R8 500,00 \- R9 000,00 per month

Ability to commute/relocate:

* Sandton, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

* What is your notice period with your current employer?
* Have you handled stock control, inventory updates, or stock reconciliation?
* Are you willing to work weekends, public holidays, and retail hours?

Education:

* High School (matric) (Required)

Experience:

* Vodacom Systems: 2 years (Preferred)
* Microsoft Excel: 3 years (Required)
* Administrator: 3 years (Required)

Work Location: In person

Premium Retail Administrator

**Who are we?**
---------------



Sanlam Private Wealth crafts customised investment portfolios for high\-net\-worth private clients, charitable institutions, trusts and corporate entities.

  



With assets under management and administration of more than R240 billion, we offer a comprehensive and integrated suite of wealth management solutions. These include equity, retirement and offshore investment portfolios, fiduciary and tax services, an equity\-backed finance offering, a global stockbroking service and derivatives trading.

  



At Sanlam Private Wealth, our clients are at the core of everything we do. For this reason, we employ people with passion – individuals who thrive in an entrepreneurial, high\-energy environment.

  



Sanlam Private Wealth is part of the Sanlam Investment Group – the largest, most diversified investment firm in South Africa, with a growing footprint on the African continent and in India.

**What will you do?**
---------------------


* Portfolio Construction
	+ Modeling \& re\-balancing portfolios
* Preparation of review documentation
* Calculation of portfolio returns
* Trading
	+ Implementation of client portfolios
	+ Execution of local \& offshore portfolio trades
	+ Investment and redemption of Collective Investments
	+ Submission of offshore orders
* Backup trader
* Client Interaction
**What will make you successful in this role?**
-----------------------------------------------


* Passion for the markets
* Client Interaction / Client Centricity
* Portfolio Management / Research
* Stockbroking /Trading
* Administration
**Qualifications and experience**
---------------------------------


* B. Com Hon or CA
* CFP or CFA will be an advantage
* 3 \- 5 Years investment market experience and a local network
**Knowledge and skills**
------------------------


* Proficient in MS Office (i.e. Word, Excel etc.)
* Excellent numerical acumen
**Personal qualities**
----------------------


* Pro\-Active approach to work, clients, problem solving
* Ability to perform well under pressure and show maturity, confidence and resilience
* Strong numerical orientation
* Highly organized with a high level of customer focus
* Accurate and detail orientated
* Critical and analytical capability
* Excellent listening, communication and interpersonal skills
* Learning agility and curiosity
* Assertive
* Passionate ownership for results
**Build a successful career with us**
-------------------------------------



We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Mi\-way, as well as the Group Office – the Sanlam Group provides many opportunities for growth and development.

**Turnaround time**
-------------------



The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

  

* To be considered for the above opportunity please upload your detailed CV on or before 21 August 2026\.
* Please note that if you are not contacted within two weeks after the closing date your application has been unsuccessful.
**Our commitment to transformation**
------------------------------------


*The Sanlam Group is committed to transformation and embracing diversity, and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.*

Junior Portfolio Manager

**Introduction**
Through our client\-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za  

  

**Disclaimer** As an applicant, please verify the legitimacy of this job advert on our company career page.
  

**Role Purpose**
To deliver efficient and accurate pensioner payroll administration and exceptional client servicing by ensuring professional service to clients within Service Level Agreements and legislative / compliance requirements such as timely annuity payments, effective telephonic / electronic query resolutions.  

  

**Requirements****Experience And Qualifications**  

* Matric or equivalent.
  
* Minimum of 5 years’ Employee benefits experience.
  
* Experience in annuity / pensioner payroll administration is an advantage.
  
* Extensive industry knowledge and product knowledge as well as relevant legislation.
  

  

**Duties \& Responsibilities****INTERNAL PROCESS**  

* Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member\-level transactions across systems.
  
* Ensure audit files remain up to date, assist with audit queries and support year\-end processes.
  
* Process standard pensioner payroll transactions such as monthly annuity updates, basic reconciliations and data corrections needed for accurate payment runs.
  
* Assist with administrative tasks related to medical aid billing and basic monthly checks to ensure information aligns with pensioner records.
  
* Action routine death\-related updates, such as stopping payments and initiating documentation requests, before escalation to Senior Administrators.
  
* Perform proof\-of\-existence checks and follow up on missing documentation to ensure continuity of pension payments.
  
* Professionally engage with clients and intermediaries to resolve queries within SLA (48 hours) and quality standards.
  
* Take ownership of complaints and ensure timely, effective resolution.
  
* Acknowledge emails promptly and provide clear, comprehensive feedback for one\-stop service delivery.
  
* Provide accurate information and required documentation in line with policy guidelines.
  
* Capture and update client information accurately on relevant systems.
  
* Complete all administrative and reporting tasks within agreed timeframes.
  
* Handle calls from members and service providers, confirming benefits and resolving queries on first contact where possible.
  
* Ensure documentation is accurate and compliant with departmental and legislative requirements.
  
* Utilise IT systems effectively to maintain accuracy and efficiency.
  
* Identify and report process or system improvements to enhance client experience.
  
* Respond to client requests promptly, professionally, and collaboratively within the team.

 **CLIENT**

  

* Handle pensioner queries professionally through telephone, email and written communication, ensuring timely and accurate responses.
  
* Distribute client communication timeously: payslips, tax certificates, increase letters and other notifications.
  
* Maintain service levels aligned to SLAs and ensure all registers, follow\-ups and client requests are completed and actioned.
  
* Build and maintain strong relationships with pensioners, trustees, internal partners and other stakeholders to ensure a positive service experience.
  
* Take ownership of client service requests, ensuring timely resolution of queries (including call centre and mailbox items).
  
* Escalate complex queries to Senior Administrators or the Administration Manager, ensuring proper tracking and closure.
  
* Investigate and resolve queries within agreed SLAs, providing prompt and accurate feedback.
  
* Deliver accurate information, advice, and after\-sales support to clients and stakeholders.
  
* Provide regular service delivery reports against SLAs and customer targets.
  
* Build and maintain strong relationships with internal and external stakeholders.
  
* Manage client expectations by delivering on agreed service standards.
  
* Recommend and implement improvements to enhance client experience and fair treatment.
  
* Contribute to a collaborative, feedback\-driven culture focused on exceptional client service.

 **PEOPLE**

  

* Develop and maintain productive and collaborative working relationships with peers and stakeholders.
  
* Positively influence and participate in change initiatives.
  
* Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  
* Take ownership for driving career development.

 **FINANCE**

  

* Ensure accurate processing of pensioner payroll, tax submissions, medical aid balances, trustee payments and reconciliations that impact financial accuracy.
  
* Minimise financial risk through adherence to governance, tax rules, internal controls and verification of financial documentation.
  
* Escalate financial risks or discrepancies timeously and ensure corrective action is taken.
  
* Support sound financial management through accurate reporting, audit preparedness and maintaining error\-free transactional processing.
  
* Identify opportunities to enhance cost\-effectiveness and increase operational efficiency.
  
* Manage financial and other company resources under your control with due respect.
  
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
  

  

**Competencies**  

* Attention to detail.
  
* Planning and organising.
  
* Communication skills (verbal and email).
  
* Accountability.
  
* Client orientation.
  
* Teamwork.

Client Service Administrator: Pensioner Payroll

Responsible for leading sales strategy and business growth for Grid Automation solutions across Southern Africa. This role focuses on identifying new business opportunities, managing key customer relationships, driving order intake, and delivering commercial outcomes aligned with regional and business objectives. The position also supports market development, strategic account planning, and cross\-functional collaboration to ensure customer satisfaction and profitable growth.
**Job Description**
===================


**Key Responsibilities**


* **Go to Market and Deal Winning Strategy:** Formulates and executes proposal strategy and sales agreements. Formulates deal structure, pricing, proposal development. Assists in customer negotiations. Achieve the Annual budget of orders and margin.
* **Business Development:** Build a pipeline of new opportunities to develop new products and services for business growth. Identify and develop a network of partners (Channels Partners, EPCs...) to support business Growth. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
* **Key Account Management:** Maintain, Develop and Extend our customers portfolio through a relevant and dynamic Key Account Plan.

**Required Qualifications**


* Bachelor's degree in business or technology from an accredited University/Institution
* Significant experience in sales processes in the Southern Africa markets.
* Minimum 6 years of experience across automation product lines
* Requires exceptional growth development capabilities with proven track record.
* Strong oral and written communication skills in English

**Desired Characteristics**


* Master's degree in business or technology or equivalent
* Portuguese and French could be a plus.
* Ability to assess quality of information given and ask pertinent questions to stakeholders or customers.
* Able to offer new solutions to problems outside of set parameters and to construct and provide recommendations.
* Strong interpersonal and leadership skills.
* Ability to document, plan, market, and execute programs.
* Established project management skills.
* Organizational skills and Rigor

**Additional Information**
==========================


**Relocation Assistance Provided:** Yes

Senior Sales Manager Southern Africa-Grid Automation

**About Discovery**
 Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
   

  

**About Discovery Invest**
 Discovery Invest is an ever growing fast\-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
   

  

**Key Purpose**
 We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.
   

  

**Areas of responsibility may include but not limited to**
* Dealing with multiple telephonic queries from Investors brokers and franchises
* Dealing with queries through to resolution
* Dealing with queries focussing on client satisfaction and client retention outcomes
* Accurate logging of all interactions
* Achievement of product and soft skills knowledge targets
* Adhere to risk and compliance requirements
* Updating callers on the progress of their requests
* Ensuring that callers receive service in line with Discovery Standards
* Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
* Accurate record keeping and quality feedback to direct line manager
* Routing queries to the correct departments or teams for adequate resolution
* Utilising all the Discovery systems required for all calls, queries and correspondence


**Personal Attributes And Skills**
* The ability to work positively with people in a team environment
* The ability to display respect for the views and contributions of others
* Display empathy
* Good listening skills
* The ability to be supportive, caring and interest
* The ability to consult with others and share information and expertise with others
* Speak fluently
* Express opinions, information and key points of a discussion clearly
* Responds quickly to the needs of their callers and to the reactions and feedback of callers
* The ability to deliver results and exceed customer expectations
* Focus on customer needs and satisfaction
* Sets high standards for quality integrated with quantity
* Monitors, maintains quality and productivity
* Works in a systematic, methodical and organised manner
* Consistently achieves objective and goals
* Adaptive to change
* Patient and objective
* Accepts new ideas and change initiates
* Adapts interpersonal style to situational circumstances
* Displays an interest in new experiences
* Rapidly learns new tasks and commits information to memory quickly
* Demonstrates an immediate understanding of newly presented information
* Gathers comprehensive information to support decision making
* Maintains a positive outlook
* Focuses productively in a pressurised environment
* Keeps emotions under control during difficult situations
* Open to constructive feedback and learns from it
* Balances work and personal life
* Excellent verbal and communication skills
* Self\-Motivated and pro\-active
* Be able to prioritise work, under pressure and manage deadlines
* professional at all times
* A Team player
* resilient
* Service orientated and client centric
* Results driven


**Education And Experience**
* Matric
* A minimum of 2 years Call Centre experience
* A minimum of 1 years’ experience within the financial services industry
* Working experience within a LISP would be advantageous
* Related BComm Degree is advantageous
* Computer literacy: Proficient in MS Office (essential)
* Basic mathematical skills
* Broker knowledge and understanding is advantageous


 EMPLOYMENT EQUITY
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Service Consultant

**Purpose of the Role**  

  

To wow our customers at every interaction by delivering exceptional, needs\-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis\-Chem Life products. Your goal is to create a professional, seamless, and customer\-first sales experience that drives revenue, builds loyalty, and positions Dis\-Chem Life as a trusted, high\-integrity provider in the market.

**Role Summary**  

  

This is a high\-volume, high\-energy sales role for individuals who thrive in a fast\-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign\-up process, handling objections, and closing deals with confidence.

**Benefits**

* Competitive basic salary plus uncapped commission for top performers
* Exclusive leads from the Dis\-Chem Life database and partners
* Paid training and continuous sales development
* Supportive, energetic team culture focused on results and recognition
* Opportunity for internal growth within Dis\-Chem Life
* A performance\-driven, team\-focused environment that rewards results

**Key Responsibilities**

* Sell Dis\-Chem Life products to customers via inbound and outbound calls
* Build rapport quickly, identify customer needs, and recommend suitable solutions
* Handle objections effectively and close sales confidently
* Achieve and exceed daily, weekly, and monthly sales KPIs
* Keep detailed, accurate records of customer interactions on CRM systems
* Ensure compliance with all relevant sales, regulatory, and company processes
* Represent Dis\-Chem Life with professionalism and customer\-first focus at all times

**Soft Skills**

* Confident communicator with a persuasive and engaging phone manner
* Target\-driven and highly motivated by sales incentives
* Empathetic listener who can uncover customer needs effectively
* Resilient and able to thrive under pressure in a competitive environment
* Energetic team player with a positive, can\-do attitude


**Technical Skills**

* Strong telephone sales skills and closing ability
* Proficiency in handling objections and converting leads into sales
* Computer literacy and experience with CRM systems
* Ability to work with both warm and cold lead lists

**Experience \& Qualifications**

* Matric / Grade 12 (essential)
* Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous)
* Proven sales track record with consistent KPI achievement
* Clear credit and criminal record
* Able to work weekends when required
* RE5 Certification (Advantageous)
* COB Certification (Advantageous)
* Reliable transport to and from the office

Call Centre Agent Combined Sales

Reference: PTA000769-MB-1 Our client is looking for the services if a Service Manager to join their team. You should have at least 5-10 years in a customer facing position within the IT industry, minimum of 3-5 years in a similar management role with project management experience preferable. You should have a track record of At least 5-10 years in a customer facing position within the IT industry, with project Management experience. You should also have a strong tack record of delivering servic…

Customer Service Manager Sandton

Simera is looking for an exceptional communicator to manage follow\-up with companies and referral partners who have expressed interest in our global hiring services. This is not primarily a cold\-calling role. The focus is on responding quickly, writing thoughtful and personalized follow\-ups, nurturing longer\-term opportunities, and helping move interested prospects toward meetings and active hiring needs. The ideal candidate combines the discipline of a strong SDR with the communication and relationship\-building skills of an account manager.

 **Responsibilities**

* Respond to positive replies from email, LinkedIn, and referral partners
* Write personalized and creative follow\-up messages
* Re\-engage prospects who have stopped responding
* Nurture companies that are interested but not ready to hire
* Book qualified meetings for senior sales leaders
* Follow up after meetings, proposals, candidate submissions, and interviews
* Maintain accurate CRM records, next steps, and follow\-up dates
* Use phone calls when a live conversation can help move an opportunity forward
* Identify urgent or high\-value opportunities and escalate them appropriately

**Requirements**

* 2–5 years of experience in SDR, business development, account management, customer success, recruitment, staffing, or another client\-facing commercial role
* Exceptional written and spoken English
* Strong experience managing warm or partially qualified leads
* Ability to write naturally without relying on generic templates
* Excellent organization, persistence, and commercial judgment
* Experience using email, LinkedIn, CRM, and sales\-engagement tools
* Comfortable communicating with founders, executives, HR leaders, and hiring managers
* Willing to work afternoon and evening hours in South Africa to support US prospects

**Preferred Experience**


B2B SaaS, recruitment, staffing, HR technology, outsourcing, or global hiring  

Inbound or senior SDR experience  

Experience nurturing longer sales cycles and reactivating dormant leads  

Experience communicating on behalf of senior executives

*By applying to this position, we'll create your* ***Simera Professional Key (SPK)*** *— a unique key that helps you connect with employers, stand out, and secure the right match.*

Lead Nurture & Response Manager

**Job Reference Number:** SI\-1105
  

**Department:** Mrk \- Oth : Marketing
  

**Business Unit:**
  

**Industry:** Marketing
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
Sunbet as the online sportsbetting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sportsbetting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
##### **Job Description**


The Digital Marketing Specialist: Paid Media for Sunbet will be responsible for the delivery of the integrated digital paid media plan (including Paid Search, GDN, Paid Social Media, Native and programmatic platforms) for the Sunbet brand, with the aim of driving business acquisition into new and existing markets. These plans will include the alignment of digital strategies, (such as SEO, Content and overall digital paid media integration) with the main digital strategy. The Digital Marketing Specialist: Paid Media will also be responsible for using insights and customer intelligence to deliver end\-to\-end (plan, test, execute, measure and refine) programmes and results, and manage tactical campaign deiverables.


##### **Job Requirements**


**Qualifications**


* 3 Year Bachelor’s Degree / NQF Level 7 in marketing, communication or journalism
* GAIQ certification (Google Analytics Certification) is an advantage

**Experience**


* 5 years successful experience in paid digital media planning and campaign management;
* Experience demonstrating creativity from an ideas perspective, an eye for design and an understanding of the power of storytelling to better understand, engage with and motivate consumers.

**Skills \& Knowledge**


* Analysing
* Creating and improving
* Sourcing information
* Applying expertise and technology
* Taking ownership
* Responding with urgency
* Collaborating
* Knowledge of Sunbet products and the sports betting context (advantageous)
* Strong verbal and written communication skills
* Proficiency in the use of Google Analytics and Google Adwords and Facebook
* Experience with other paid platforms e.g. Programmatic, Native and other paid social e.g. twitter, reddit, tiktok etc (advantageous)
* Digital Marketing
* Project management
* Media planning \& buying (advantageous)
* Social Media Platforms (including how to use these to effectively support paid media) \-
* Copywriting and editing
* Social; Google \& Revenue Reporting skills
* Business \& Financial Acumen
* Knowledge of GTM, pixel set ups etc (advantageous)

**Key Performance Areas**


* Be a subject matter expert on Digital Paid Media platforms (including Paid Search, GDN, Paid Social Media, Native and potentially programmatic platforms) and how these can be used to leverage growth in online reputation and business growth
* Understand the integrated Digital strategy and individual digital plans (SEO, Content, etc.) and devise an integrated implementation plan for digital paid media across digital assets and platforms
* Understand and interpret the results of Social Reporting, Google Reporting and Revenue Reporting, in order to draw meaningful conclusions from data reports and translate them into a recommendations for future campaigns
* Identify target audiences and analyse their characteristics, behaviour and media habits
* Develops paid multi\-channel initiatives and builds upon current client strategies within the digital arena to meet/exceed objectives
* Make recommendations to various stakeholders of new initiatives and opportunities
* Communicate and raise awareness with relevant stakeholders with regards the Digital Paid Media framework and how it can be utilized
* Builds strong, trusting relationships with clients and agency partners, and collaborate on conceptualisation, planning and implementation for paid campaigns
* Monitors paid media channels to ensure that the delivery and objectives are rolled out as per plan
* Track and quality assure proofs on paid media interactions, creative products and delivery to ensure cost effective and impactful solutions
* Monitor consistent and accurate messaging across channels
* Analyse and report on the effectiveness of paid media campaigns, facilitating any amendments where required
* Write communications briefs, ensuring that creative and media are effectively integrated
* Facilitate project meetings for the implementation and delivery of campaign and / or event plans through specific initiatives to meet the objectives of the events and / or campaigns.
* Manage key stake\-holder expectations, escalating risks before they become problems
* Report on completed projects, costings and progress against deadlines
* Perform data analysis of paid activity on a monthly basis
* Regular reviews of performance within Google analytics
* Monitor and evaluate campaign performance in order to optimise future campaigns
* Work with marketing teams to drive content creation for paid media channels

**Equity**


* Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

**POPI Statement**


* Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
* Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful*.*

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