Service Advisor

Yamaha Distributors South Africa

Sandton, Gauteng

Salary not listedFull-time · Posted 6 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

A vacancy has arisen for a Service Advisor reporting to the Workshop Manager at Tuning Fork Pty Ltd t/a Linex Lynnwood. The vacancy is open to candidates with immediate effect.

Company: Tuning Fork Pty Ltd t/a Linex Lynnwood

Reporting To: Workshop Manager

Availability: Immediate

Position Overview To manage the complete service experience by accurately capturing customer requirements,

coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and

ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.

Job Description Customer Reception & Requirement Analysis

Greet customers promptly and professionally
Listen actively to customer concerns and vehicle issues
Ask diagnostic questions to clarify symptoms

Service Consultation & Repair Explanation

Review inspection findings with technicians
Translate technical issues into customer-friendly language

Cost Estimation & Authorization

Prepare detailed cost estimates (parts, labor, taxes)
Obtain written or digital authorization before work starts

Job Card Management & Workshop Coordination

Open job cards and assign work to technicians
Monitor job progress and workshop capacity

Documentation & System Updates

Update the DMS/CRM system accurately
Maintain warranty and service history records

Complaint Handling & Resolution

Listen calmly and empathetically, investigate issues with technicians and supervisors

Minimum Requirements

Grade 12 / MS Office (Excel, Word, Outlook, Internet)

Minimum Experience

3+ years in Admin roles, preferably in Automotive/Motorcycle components

Application Deadline: 30 June 2026

Important Notice: If you have not received a response within two weeks after the closing date, please consider your application unsuccessful.

Apply on Linkedin Share

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Sandton?

Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Linkedin" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Linkedin · Posted 6 days ago