Browse live call centre jobs in Ballito, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Minimum RequirementsGrade 12 / Matric (essential)Minimum 5 years' experience in legal debt collections on similar portfoliosExperience collecting on ABSA legal portfolios will be highly advantageousWorking knowledge of Excalibur 4 will be advantageousClear criminal and credit recordGood computer literacy (Microsoft Office and email)Excellent English communication skills (additional South African languages advantageous)Willingness to work shifts, weekends or public holidays when operationally re…

Call Centre Agent â?? ABSA Legal Collections (Comm

Exhilarate is expanding and we are looking for experienced Call Centre Sales Agents who are serious about earning and growing. If you have a proven sales background in a call centre environment and are driven by commission, this is your opportunity to join a high-performance team with unlimited earning potential. Duties & Responsibilities • Conduct outbound sales calls to potential customers • Consistently achieve and exceed sales targets • Professionally present products and close sales • Capt…

Call Centre Sales Agent

Based in our newest location Umhlanga, Durban. We are seeking enthusiastic and energetic Call Centre agents to join our team. You will need to be determined to succeed and progress through the stages into a leadership position. This role will give you the opportunity to develop and maintain a long and successful career within our business. The successful candidate will receive R6000 plus uncapped commission. Benefits: R6000 earnings Excellent uncapped commission structure (performance based) Ex…

Sales Agent

Requirements: Fluent in Native Dutch and English (spoken and written) bilingual fluency is mandatory . Preferably experience in call center customer service. Comfortable with complex and technical computer systems. Team player with an international outlook. Willingness to work irregular shifts , including weekends (Operating hours: MonSun, 07:0022:00 NL time). Flexible work hours post-training: 40 hours/week standard, 36 or 32 hours possible. Why join us? Be part of a dynamic, international air…

Native Dutch Speaking Customer Service Agent

Reference: DBN003288-LP-1 A leading supplier of tech devices is looking for a dynamic Call Centre Agent to join their team in Sandton . In this role, you'll handle inbound and outbound customer calls, assist with queries, resolve issues efficiently, and deliver an exceptional customer experience. Key Responsibilities: Answer incoming calls and respond to customer inquiries Make outbound calls for sales, follow-ups, or surveys (if required) Resolve customer complaints efficiently and professiona…

Call Centre Agent

Introduction We are an authorised Financial Services Provider seeking ambitious, driven, and career-focused individuals to join our growing Sales & Marketing team. This opportunity is ideal for someone who is passionate about sales, enjoys working in a target-driven environment, and wants to build a long-term career with genuine growth opportunities, backed by the security of guaranteed monthly earnings and an uncapped commission structure that rewards success. Duties & Responsibilities Promote…

WE'RE HIRING – CELL C CALL CENTRE SALES AGENTS

**Join Our Winning Sales Team!**

We're looking for **motivated and target\-driven Cell C Call Centre Sales Agents** to join our dynamic team.

Minimum Requirements

* 3–6 months call centre sales experience
* Excellent communication skills
* Target\-driven with a passion for sales
* Ability to work in a fast\-paced environment
* Basic computer skills

What We Offer

* Competitive basic salary
* Uncapped commission
* Performance incentives
* Career growth opportunities
* Ongoing training and support

**Interested?**

**WhatsApp your CV to: 063 153 8097**

**Only candidates with 3–6 months call centre sales experience will be considered.**

Work Location: In person

Agent

**Company**: BargainWaste

**Location**: Remote (Work from Home)

**Employment Type**: Full\-Time / Self\-Employed Contract

**Industry**: Waste Management \& Recycling Solutions

**Salary**: Competitive with excellent commission structure

**Start Date**: Immediate opportunities available or 17th/18 of August 2026 or 2nd of September 2026

**About BargainWaste**

BargainWaste provides seamless, cost\-effective, and sustainable waste management

solutions to small and medium\-sized businesses (SMEs) across the UK. Our mantra —

“cost\-saving, earth\-saving” — reflects our commitment to helping businesses reduce costs

while supporting environmentally responsible waste practices. We offer a full range of

waste services, including General Waste, Food Waste, Dry Mixed Recycling, Glass Mixed,

Clinical Waste, and Skips.

**Role Overview**

We are seeking experienced Outbound Telesales Advisors to join our growing remote

sales team. This role is ideal for confident communicators with a passion for sales,

customer service, and sustainability. As a Telesales Advisor, you will be responsible for

making high\-volume outbound calls to potential customers, identifying their business

waste needs, and providing tailored cost\-saving solutions over the phone.

**Key Responsibilities**

* Conduct a high volume of outbound B2B calls to prospective SME customers.
* Promote BargainWaste’s services and highlight cost\-saving benefits.
* Provide quotations and close sales directly over the phone.
* Ensure compliance with waste industry regulations and company policies.
* Maintain accurate records of all customer interactions and sales activity.
* Deliver excellent customer service and build long\-term client relationships.
* Participate in regular training sessions to stay informed on products and compliance updates.
* Work independently to achieve and exceed daily and weekly sales targets.

**Required Skills \& Experience**

* Minimum 24 months’ experience in telesales, telemarketing, or outbound calling.
* Proven ability to convert cold and warm leads into successful sales.
* Excellent communication and negotiation skills.
* Professional and engaging telephone manner.
* Strong self\-motivation and ability to work independently from home.
* Computer literate with experience using CRM or call systems.
* Access to a reliable internet connection, PC/laptop/tablet, and headset.
* A target\-driven approach with a positive and resilient attitude.
* Desirable: Background in the waste management or recycling industry.
* Desirable: Experience in commission\-based sales or self\-employed telesales roles.

**Probation Period**

This role includes a one\-month probation period during which you will need to demonstrate your ability to meet sales targets and successfully close deals. Continued employment beyond this period is subject to satisfactory performance.

**What We Offer**

* 100% remote working – no commuting, no travel.
* Immediate start opportunities for successful applicants.
* Comprehensive training and support to help you hit the ground running.
* A rewarding commission structure with uncapped earning potential.
* Opportunity to work with a growing, eco\-conscious company making a real difference.

**How to Apply**

If you’re a motivated telesales professional looking to grow your career with a

forward\-thinking, environmentally responsible company — we’d love to hear from you.

Submit your CV and contact details. Successful applicants will be contacted by our hiring

manager to schedule a phone interview

Job Type: Full\-time

Pay: From R9 000,00 per month

Experience:

* Telemarketing: 1 year (Required)

Work Location: Remote

Remote Outbound Telesales Advisor

WE ARE HIRING – CALL CENTRE SALES AGENTS Are you confident, motivated, and ready to Join our growing team today! ✅ Minimum 6 Months Call Centre Experience Required ✅ Paid Training Provided ✅ Must Be Computer Literate We need energetic individuals who are ready to grow and build a successful future with us. Contact me on 0311098394 During working hours. Or email me on farah.d3h@gmail.com Working hours from 8am to 5pm. Secure your interview today and start training immediately! Please bring your cv. We are based in Phoenix once you contact us we will send you the work location.

Work Location: In person

**RESPONSIBILITIES**


* Handle and resolve customer complaints
* Provide customers with product and service information
* Effectively deal with job stress, angry callers, and upset customers
* Support and provide superior service via phones, e\-mails and faxes as a receiver and caller
* Answer calls professionally
* Respond to customer inquiries
* Enter customer information and update
* Process Orders accurately
* Identify and escalate priority issues
* Sell to Customers
* Route calls to appropriate resources
* Follow up customer calls where necessary
* Complete attendance registers
* Meets commitments to customers
* Other duties as assigned by management

  

**MINIMUM REQUIREMENTS:**


* Matric
* African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona
* 6 months Call centre experience
* Computer literate


**COMPETENCIES / ATTRIBUTES**


* Be able to listen to the customer’s query and respond adequately
* Perfect telephone etiquette
* Able to handle irate customers
* Able to multitask

**Listing reference:** cartr\_000865
**Listing status:** Online
**Apply by:** 6 September 2026
##### **Position summary**


**Industry:** Call Centre Industry
**Job category:** Call Centre and Telesales
**Location:** Johannesburg
**Contract:** Permanent
**EE position:** No
##### **Introduction**


Cartrack, a world\-leading smart mobility Software\-as\-a\-Service tech company operating across 23 countries, is looking for a Lead Warmer agent to engage with potential customers and create interest in our products or services. The successful candidate will contact prospective clients, qualify leads and schedule appointments and hand over qualified opportunities to the sales team.
##### **Job description**


**Responsibilities:**


* + Contact prospective customers via phone.
	+ Introduce the company's products or services and identify customer needs.
	+ Qualify leads according to established criteria.
	+ Build rapport with prospects and maintain professional relationships.
	+ Schedule appointments or transfer qualified leads to the sales team.
	+ Accurately update customer information and interaction notes in the CRM system.
	+ Follow up with prospects to maintain engagement.
	+ Meet daily, weekly, and monthly outreach and lead qualification targets.
	+ Collaborate with the sales and marketing teams to improve lead conversion.
	+ Ensure all communications comply with company policies and applicable regulations.
##### **Minimum requirements**


**Requirements:**


* Matric.
* Previous experience in telemarketing, lead generation, or sales is preferred.
* Excellent verbal and written communication skills.
* Strong interpersonal and relationship\-building abilities.
* Basic computer skills and familiarity with CRM software.
* Ability to work independently and as part of a team.
* Sales and target driven

Email updated cv to caroline.mphoso@cartrack.com.

Lead Warmer

Job Description – Call Centre Sales Agent

We are seeking enthusiastic, target\-driven, and customer\-focused Call Centre Sales Agents to join our growing team. The successful candidate will be responsible for making outbound sales calls, promoting products and services, building customer relationships, and achieving daily and monthly sales targets while delivering exceptional customer service.

Key Responsibilities

* Make outbound calls to prospective and existing customers.
* Promote and sell company products and services.
* Identify customer needs and recommend suitable solutions.
* Handle objections professionally and confidently.
* Close sales and achieve individual sales targets.
* Capture accurate customer information on the CRM system.
* Follow company sales scripts, processes, and compliance requirements.
* Maintain excellent product knowledge.
* Provide outstanding customer service throughout the sales process.
* Meet daily, weekly, and monthly KPIs.

Minimum Requirements

* Grade 12 (Matric).
* 3–6 months' call centre sales experience.
* Excellent verbal communication skills.
* Strong sales, negotiation, and objection\-handling skills.
* Computer literate.
* Ability to work under pressure in a target\-driven environment.
* Positive attitude and willingness to learn.

email: recruitment@icallgroup.com

whatsapp:0631538097

Pay: R5 000,00 \- R7 500,00 per month

Work Location: In person

Call center sales agent

We are seeking a highly organized and detail\-oriented Real Estate Customer Support Specialist to join our team for a remote position. As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients and connecting them to the proper department/individual. This role requires excellent communication skills, a strong customer service mindset, and the ability to multitask effectively.

Responsibilities:

\- Responding promptly to customer inquiries via phone and chat.

\- Connecting the leads to the correct agent and sending the agent their information.

\- Communicating with your team about any issues that arise.

\- Documenting customer interactions and maintaining accurate records

Requirements:

\- Proven experience in customer support, preferably in the real estate industry

\- Must be well\-spoken and have excellent communication and interpersonal skills

\- Strong problem\-solving abilities and attention to detail

\- Must be able to type 35 words per minute.

\- Knowledge of real estate appreciated, but not necessary

Please have reliable internet, mobile hotspot appreciated.

Shifts are between the hours of 8 AM EST to 5 PM EST.

Join our team and contribute to our mission of delivering exceptional customer service in the real estate industry!

Work Location: Remote

Customer Service Agent (CSA)

Position Title Sales Agent Department Sales and Client Relations Reports To Sales Manager Job Summary MPS Legal Solutions is looking for a motivated and target-driven Sales Agent to join our growing team. The successful candidate will be responsible for contacting prospective clients, introducing our services, identifying clients' needs, and converting leads into successful sales while maintaining excellent customer service. Key Responsibilities Contact potential clients by telephone, email, an…

Reference: DBN003288-LP-1 A leading supplier of tech devices is looking for a dynamic Call Centre Agent to join their team in Sandton . In this role, you’ll handle inbound and outbound customer calls, assist with queries, resolve issues efficiently, and deliver an exceptional customer experience. Duties & Responsibilities Key Responsibilities: Answer incoming calls and respond to customer inquiries Make outbound calls for sales, follow-ups, or surveys (if required) Resolve customer complaints e…

A Call Center Agent is responsible for handling inbound and outbound customer calls, providing information, resolving customer inquiries, processing requests, and ensuring a positive customer experience. They act as the primary point of contact between a company and its customers.Key ResponsibilitiesAnswer incoming customer calls promptly and professionally.Resolve customer inquiries, complaints, and service requests.Provide accurate information about products, services, policies, and procedure…

Vodacom Call Center Agent

 WORK FROM HOME OPPORTUNITY FIVE INVEST - PCP CALL CENTRE IS HIRING!Role: PCP Agents - Calling UK customers for Misold Car Finance ClaimsPay: Commission Only - Unlimited earning potentialHours: 10:00 AM - 8:00 PMRequirements: Laptop, Stable Internet, Headset, Quiet WorkspaceWe provide:✓ Full Training✓ Ongoing Support ✓ Monitored system for qualitySerious, target-driven people only. To Apply: Send CV  ID to your55investments@gmail.com

Work from home pcp

Podcast Guest Coordinator (Inbound SDR)
   

  

**Location:** 
 Fully remote
 **Employment Type:** 
 Full\-time IC
 **Working Hours:** 
 Full U.S. business\-hours with overlap
 **Compensation:** 
 USD base \+ performance bonus tied to guest show\-up rate (target 80%\+)
 **Reports to:** 
 Founder / CEO
 **Scope:** 
 Approximately 10 client accounts under management
   

  

**About The Company**
 We are a rapidly growing U.S.\-based B2B outbound and demand\-generation company. We build and run done\-for\-you client\-acquisition systems for B2B companies selling high\-ticket offers.
   

  

 Our model is built around a podcast. Instead of pitching cold buyers, we invite them onto a podcast as guests — a "recognition\-first" approach that turns people who ignore cold outreach into warm, engaged conversations. Acquisition runs on a simple three\-step flow: a triage / screening call, the podcast recording, and then a sales conversation. This system has generated over $200M in qualified pipeline across 50\+ B2B clients.
   

  

 We are founder\-led, fast\-moving, and obsessive about execution. The podcast is the engine — and this role keeps that engine running.
   

  

**About The Role**
 This role exists because a booked guest who never shows up is lost revenue — for us and for our clients. You own the guest experience from the moment someone is booked through the moment they show up to record.
   

  

 You will manage the front end of our acquisition flow across roughly 10 client accounts. That means running the first\-touch triage / screening call, confirming and preparing guests, and doing whatever it takes to keep show\-up rates high. This is not a back\-office scheduling job. You are often the first live human a prospect speaks with, so warmth, professionalism, and clear spoken English are essential. You will own a real number — guest show\-up rate — and you'll be rewarded when you keep it above target.
   

  

 Key Responsibilities
   

  

**Guest Booking \& Coordination**
* Coordinate podcast guest scheduling across roughly 10 client accounts
* Manage multiple calendars, time zones, and recording slots without dropping details
* Serve as the reliable point of contact for booked guests from confirmation to recording


**Triage / Screening Calls**
* Run the first call in the acquisition flow: confirm fit, set expectations, and prepare guests for the podcast
* Represent each client professionally and make guests feel valued and at ease
* Capture and pass along the context needed for a smooth recording and follow\-up


**Show\-Rate Management**
* Own guest show\-up rate and keep it above the 80% target
* Run confirmation and reminder sequences, and proactively rescue at\-risk bookings
* Handle reschedules and no\-show recovery quickly and gracefully


**Client Account Management**
* Keep each of your \~10 accounts organized, on\-track, and up to date
* Track booking status, show rates, and outcomes per account
* Surface risks or patterns early so nothing slips through the cracks


**Reporting \& Communication**
* Maintain accurate records in the CRM and scheduling tools
* Report show\-rate and booking metrics per account
* Communicate clearly and consistently with the team and with clients


**Required Qualifications**
* 2\+ years in appointment setting, inbound SDR, sales coordination, scheduling/EA, or customer success for U.S. B2B companies
* Outstanding spoken English with a neutral accent and strong phone/video presence — you will run live calls with U.S. prospects
* Exceptional organization; proven ability to juggle many calendars and accounts at once
* Hands\-on experience with a CRM and scheduling tools (Calendly, HubSpot, or similar)
* Reliable remote setup and consistent availability during U.S. business hours


**Preferred Qualifications**
* Experience in podcast guest booking, webinar/event coordination, or similar high\-touch scheduling
* A track record of owning and improving a show\-rate or no\-show\-reduction metric
* Experience managing multiple client accounts in an agency environment
* Comfort representing several brands professionally and switching context cleanly


 Ideal Candidate Profile
   

  

**You Are**
* Proactive and reliable — you chase down confirmations before they become problems
* Calm and organized under volume, even with 10 accounts moving at once
* Warm, polished, and professional on live calls with senior buyers
* Obsessive about follow\-through; details do not slip past you
* Comfortable owning a number and motivated by hitting it
* A clear communicator who makes people feel looked after


 Why Join Us
   

  

* Own a meaningful KPI with real bonus upside tied to your performance
* A client\-facing role with visible impact on revenue, not back\-office busywork
* Direct access to a hands\-on founder and a fast\-growing company
* Variety and pace — you'll work across multiple brands and conversations every day

Podcast Guest Coordinator (Inbound SDR) - 63433929832

**Telemarketer / Appointment Setter**

**Location:** Sandton, Johannesburg (Applicants residing in Johannesburg and surrounding areas only)

About the Opportunity

We are looking for a confident, professional and driven **Telemarketer / Appointment Setter** to join a growing financial advisory practice.

This role is ideal for someone who enjoys speaking to people, building relationships over the phone and creating business opportunities. Your primary responsibility will be to contact prospective clients, qualify leads and schedule appointments for a Financial Advisor.

If you are target\-driven, enjoy sales conversations and have an interest in the financial services industry, we'd love to hear from you.

Key Responsibilities

* Make outbound calls to prospective clients using company\-provided leads.
* Introduce our financial advisory services in a professional and engaging manner.
* Build rapport and create interest with potential clients.
* Qualify prospective clients based on set criteria.
* Book qualified appointments directly into the Financial Advisor's diary.
* Confirm appointments and follow up with clients where necessary.
* Handle objections professionally and confidently.
* Maintain accurate records of all calls and client interactions.
* Update CRM systems and appointment schedules.
* Achieve daily, weekly and monthly appointment booking targets.
* Represent the company professionally at all times.

Minimum RequirementsEducation

* Grade 12 (Matric) is essential.
* Currently studying towards a diploma or degree, or already in possession of a tertiary qualification.

Location

* Must reside in Johannesburg, Sandton or surrounding areas.
* Reliable transport is advantageous.

Knowledge \& Industry Interest

Applicants should have an understanding of, or strong interest in:

* Insurance Industry

Previous exposure to the financial services industry will be advantageous.

Skills \& Attributes

* Excellent verbal communication skills.
* Professional telephone etiquette.
* Confident and persuasive personality.
* Strong interpersonal skills.
* Target and results driven.
* Highly motivated and self\-disciplined.
* Resilient and comfortable handling rejection.
* Good listening and questioning skills.
* Strong organisational and time management skills.
* Computer literate (Microsoft Office, Google Workspace and CRM systems).
* Able to work independently and as part of a team.

Experience

The following experience will be advantageous but is **not essential**:

* Telemarketing
* Appointment setting
* Call centre
* Sales
* Customer service
* Financial services

Earnings

**Basic Salary \+ Commission Structure**

High performers will have the opportunity to significantly increase their monthly earnings through performance\-based commission.

What We Offer

* Career growth opportunities.
* Professional working environment.
* Performance incentives.
* Ongoing coaching and development.
* Opportunity to build a career within the financial services industry.
* A purpose\-driven team focused on helping clients achieve financial security.

How to Apply

Please email your CV to:

**Edgar.yende@1618\.co.za**

**Subject Line:** Telemarketer Application

**Closing Date:** **17 August 2026**

Only shortlisted candidates will be contacted.

Pay: From R6 000,00 per month

Work Location: In person

Booking Agent

Outbound Sales Development Representative (SDR)
   

  

 Location: Fully remote Employment Type: Full\-time IC Working Hours: Full U.S. business\-hours overlap (aligned to EST, CST, or PST) Compensation: USD base \+ performance variable Reports to: Founder / CEO
   

  

**About The Company**
 We are a rapidly growing U.S.\-based B2B outbound and demand\-generation company. We build and run done\-for\-you outbound systems for B2B companies selling high\-ticket offers — the kind of buyers who ignore ordinary cold pitches.
   

  

 Our approach is different from template cold email. Every message opens with genuine recognition of the prospect and their work, then earns a real conversation before any sale is discussed. That "recognition\-first" methodology is why our outreach consistently outperforms industry reply rates. To date the system has sent millions of personalized emails, handled tens of thousands of positive replies, and generated over $200M in qualified pipeline for 50\+ B2B clients.
   

  

 We are founder\-led, fast\-moving, and built on proven playbooks rather than guesswork. When you join, you plug into a system that already works.
   

  

**About The Role**
 This is an internal role supporting our own growth. Our outbound engine generates strong volumes of interest, and we need a dedicated SDR to turn that interest into booked, qualified conversations — while running complementary outbound into curated lead lists.
   

  

 We are not asking you to reinvent the wheel. The lead lists, software, scripts, and training are all provided. What we need is someone reliable and sharp who can execute the process at a high level: personalize outreach the way our brand demands, work replies quickly, and consistently fill the calendar with the right conversations. You are the first impression many prospects get, so how you communicate matters as much as how many touches you make.
   

  

 Key Responsibilities
   

  

 Outbound Prospecting \& Outreach
   

  

* Run outbound campaigns into provided lead lists across email, LinkedIn, and other supplied channels
* Personalize outreach in line with our recognition\-first methodology — never generic, templated blasts
* Manage daily outreach volume and sequences using the provided tooling


 Reply Management \& Booking
   

  

* Monitor and respond to positive replies quickly and professionally
* Qualify interest and book prospects into the first call of our process
* Handle objections and re\-engage prospects who go quiet


 Pipeline Hygiene \& Reporting
   

  

* Keep the CRM accurate: statuses, notes, next steps, and outcomes
* Track and report on outreach activity, reply rates, and meetings booked
* Flag list quality, messaging, or timing issues so campaigns keep improving


 Collaboration \& Iteration
   

  

* Work directly with the founder to refine messaging and targeting
* Share what's landing and what isn't from live conversations
* Test and adopt new angles as the playbook evolves


**Required Qualifications**
* 2\+ years in an outbound SDR, BDR, or appointment\-setting role for U.S. / North American B2B companies
* Excellent spoken and written English with a neutral, easily understood accent; comfortable and confident on video
* Proven track record of hitting booked\-meeting or qualified\-conversation targets
* Hands\-on experience with outreach tools and a CRM (email sequencers, LinkedIn tooling, HubSpot/Close/similar)
* Reliable remote setup and consistent availability during U.S. business hours


**Preferred Qualifications**
* Experience booking for agencies, consultants, coaches, or other high\-ticket B2B service offers
* Multi\-channel outbound experience (cold email \+ LinkedIn), not just a single channel
* Familiarity with personalized, research\-led outreach rather than high\-volume template blasting
* Comfort representing a founder's personal brand in outreach


 Ideal Candidate Profile
   

  

**You Are**
* A self\-starter who works well inside a proven system and does not need hand\-holding
* Resilient — you don't take "no" personally and you follow up without being annoying
* Highly organized, with strong follow\-through on every conversation you start
* Quality\-focused — you understand that one well\-researched message beats fifty generic ones
* Coachable, curious, and quick to apply feedback
* A clear, warm communicator who can make a strong first impression on senior buyers


 Why Join Us
   

  

* Plug into a proven, fully\-resourced outbound system — no guesswork
* Represent a recognition\-first methodology that respects prospects and gets replies
* Base plus performance variable, with real upside for strong bookers
* Direct access to a hands\-on founder and a fast\-growing company where your work is visible

Outbound SDR - 63379367764

**CAREER OPPORTUNITY**
 Santam SOS has an exciting career opportunity available for a SOS Contact Centre Agent, based in Parktown.
   

  

**WHAT WILL YOU DO?**
 The SOS Contact Centre Agent is responsible for providing exceptional client service by accurately registering and processing Motor and Non\-Motor insurance claims, as well as Value\-Added Services requests. The incumbent will assist brokers, clients, and internal stakeholders with claims\-related enquiries through various communication channels while ensuring compliance with company policies, procedures, and regulatory requirements.
   

  

 This role forms part of a 24/7 operational Contact Centre, and successful candidates will be required to work shifts, including evenings, weekends and public holidays, in accordance with business requirements.
   

  

 The role includes, but is not limited to, the following responsibilities:
   

  

* Answer inbound calls and accurately register Motor and Non\-Motor insurance claims, including emergency and Value\-Added Services requests.
* Capture and process claims in accordance with policy terms, underwriting guidelines and operational procedures.
* Register incidents for claims that cannot immediately be processed on the system, ensuring compliance with prescribed processes and communicating the relevant disclaimer to clients.
* Conduct required validations, including Natis checks, PDP checks, premium validations and other policy\-related verifications.
* Respond professionally to client, broker and internal enquiries across various communication channels while delivering a high standard of customer service.
* Ensure all interactions are handled accurately, efficiently and within agreed service level standards.


**WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?**
 Claims Registration and Administration
   

  

* Register and process Motor and Non\-Motor claims in accordance with policy terms, conditions and system requirements.
* Process Straight Through Processing (STP) claims where applicable.
* Accurately capture and maintain all relevant client and claims information.
* Ensure all claims are registered in compliance with internal controls, governance standards and regulatory requirements.


 Client Service Excellence
   

  

* Deliver professional, efficient and empathetic service to clients, brokers and business partners.
* Answer calls promptly and manage inbound enquiries in line with service level agreements.
* Resolve client queries and complaints effectively or escalate where necessary.
* Build and maintain positive relationships through consistent, high\-quality service delivery.
* Monitor and action work queues and dashboards daily to ensure timely completion of outstanding tasks.


 Operational Excellence
   

  

* Meet and exceed agreed Key Performance Indicators (KPIs) and Key Performance Areas (KPAs).
* Maintain high levels of quality, productivity and accuracy.
* Demonstrate flexibility by supporting changing operational requirements within a 24/7 environment.
* Attend all required training, coaching and development initiatives.
* Contribute positively to team objectives and continuous improvement initiatives.


**Qualifications And Experience**
* Grade 12 (Matric).
* Minimum 3 years' experience in Short\-Term Insurance Claims, with exposure to Motor and/or Non\-Motor Claims being essential.
* Fluent in both English and Afrikaans (spoken and written) – this is a mandatory requirement.
* Previous Contact Centre experience within the insurance industry will be advantageous.
* Strong computer literacy, including MS Office and Santam systems (or equivalent insurance systems).
* Demonstrated commitment to delivering exceptional customer service.


**Skills And Knowledge**
* Sound knowledge of Short\-Term Insurance products, policies and claims processes across Motor and Non\-Motor portfolios.
* Understanding of insurance legislation, policy wording and claims procedures.
* Strong client service orientation with the ability to manage difficult conversations professionally.
* Excellent verbal and written communication skills in English and Afrikaans.
* Ability to work effectively within a fast\-paced, high\-volume Contact Centre environment.
* Trauma handling and emotional resilience.
* Strong problem\-solving and decision\-making skills.
* Excellent attention to detail and accuracy.
* Effective negotiation and conflict resolution skills.
* Computer literacy and proficiency in relevant systems and applications.
* Ability to collaborate effectively across internal and external stakeholder groups.


**COMPETENCIES**
* Drives Results
* Customer Focus
* Decision Quality
* Action Orientated
* Collaborates Effectively
* Communicates Effectively
* Situational Adaptability
* Optimises Work Processes
* Emotional Intelligence
* Critical Thinking
* Resilience
* Planning and Organising
* Attention to Detail
* Flexibility and Adaptability
* Continuous Improvement Mindset


**WORKING ENVIRONMENT**
 This position forms part of a 24 hours a day, 7 days a week operational Contact Centre. Successful candidates must be willing and able to work rotational shifts, including weekends, public holidays, night shifts and overtime where operationally required.
   

  

**Who We Are**
 Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
   

  

 With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
   

  

 People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short\-term opportunities.
   

  

 Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro\-inclusivity and fostering a workplace where everyone can thrive.
   

  

 Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

SOS Contact Centre Agent

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
   

  

 IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
 Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
   

  

 We love our role in the world. And we’re looking for the right people to help us maintain \- and grow it. People like you
 **.**
**Ready to Lead and Win? Become Our Customer Care Executive**
**Reports to:** 
**Customer Care Supervisor**
**Why You’ll Love This Role**
 This role is all about ownership, resolution, and customer advocacy. You will manage complaints and claims across the country, ensure timely and accurate settlements, and capture the voice of the customer to drive meaningful improvements across the business.
   

  

**What You’ll Own**
* Ensure every customer interaction reflects a commitment to first‑time ideal solutions, integrating quality into every process.
* Implement ISO standards and DHL policies consistently across all interactions and documentation.
* Ensure full adherence to Centre of Excellence (COE) guidelines and maintain compliance at all times.
* Manage and resolve customer complaints and claims professionally, within set timeframes.
* Settle insurance and non‑insurance claims in accordance with DHL’s global terms and conditions.
* Manage NPA and ICCC initiatives to capture the voice of the customer and identify improvement areas.
* Take full ownership of allocated files, customer communication, and internal follow‑ups; escalate when required.
* Act as a single point of contact for customers, ensuring strong internal coordination.
* Update SPARK or GEMA files with next steps, timelines, and customer callback details.
* Inform Sales teams of account‑related claims and maintain communication until case closure.
* Acknowledge all complaints and claims within 2 hours and ensure all customer communication is via MCT (no personal email use).
* Upload payments and related documentation to SharePoint as required by Finance.
* Analyse trends and prepare insight‑driven reports with recommended solutions for improvement.
* Resolve escalated complaints using cost‑effective recovery methods and root‑cause corrective actions.
* Draft apology letters and prepare damaged shipment reports when needed.
* Complete insurance documentation and liaise with the insurance champion for claim settlements.
* Investigate, negotiate, and settle claims within DHL’s liability limits and global procedures.
* Obtain managerial approvals from Customer Care Manager or Head of Customer Service when required.
* Ensure all mandatory reporting fields are completed accurately in SPARK/GEMA.
* Collaborate with CS teams to ensure consistent and seamless service delivery.
* Meet and exceed KPIs; where targets are missed, identify root causes and implement corrective action.
* Adhere to all service standards and performance targets set by management.
* Assist with any additional duties or projects to support CS operations as needed.


**What We Are Looking For**
* NSC Matric Certificate (required).
* Degree, Diploma, or NQF equivalent (advantageous).
* Minimum 2 years’ customer service experience in a service or courier industry (courier preferred).
* Strong operational and network knowledge of DHL.
* Intermediate computer literacy and ability to navigate customer service tools with ease.
* Excellent communication skills in Business English (written and oral).
* Strong telephone etiquette, conflict resolution, negotiation, problem‑solving, and interpersonal skills.
* Experience managing customer interactions across non‑voice channels (email, live chat, social media) is an advantage.
* Ability to perform effectively under pressure.


**Why Join Us?**
 Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.
   

  

**Ready to make your mark? Apply now and let’s build the future together**
 We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Customer Care Executive

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 



  





**Responsibilities** 



* Communicate with customers via phone, email and chat
* Provide knowledgeable answers to questions about product, pricing and availability
* Work with internal departments to meet customer's needs
* Data entry in various platforms



  





**Qualifications** 




  




* At least 1 \- 3 years' of relevant work experience
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills
* Ability to multi\-task, organize, and prioritize work

Customer Service Representative

Cape Town, ZA
   

  

****POSITION OVERVIEW****
 MCI is one of the fastest\-growing tech\-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything\-as\-a\-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e\-commerce, and financial services. Our contact centers are powered by both on\-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
   

  

 At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry\-leading organization.
   

  

 Are you a confident communicator with a passion for account resolution and delivering exceptional customer service? We're looking for motivated
 **Collections Agents** 
 to join a leading financial technology company that provides innovative payment and expense management solutions worldwide.
   

  

 In this role, you'll be responsible for managing overdue accounts, resolving payment issues, and helping customers maintain their accounts in good standing. You'll play a key role in supporting the collections process while delivering a professional and positive customer experience.
   

  

**Start date: 31st August 2026**
 To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre\-employment test.
   

  

* POSITION RESPONSIBILITIES


****Key Responsibilities:****
* Contact customers regarding outstanding invoices and overdue accounts via phone and email.
* Negotiate payment arrangements and follow up on outstanding balances.
* Investigate and resolve billing discrepancies, payment disputes, and account inquiries.
* Maintain accurate records of customer interactions and collection activities.
* Monitor accounts to encourage timely payments and minimize delinquency.
* Collaborate with internal teams to resolve account\-related issues efficiently.
* Ensure compliance with company policies, procedures, and applicable regulations.
* Meet individual and team performance goals for collections, quality, and customer satisfaction.


****CANDIDATE QUALIFICATIONS****
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
 All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
   

  

* Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
* Must successfully pass a drug screening assessment
* Excellent verbal and written communication skills.
* Previous experience in collections, accounts receivable, credit control, or customer service preferred.
* Experience within financial services, financial technology (fintech), banking, payment solutions, or commercial finance is highly advantageous.
* Excellent negotiation, communication, and conflict resolution skills.
* Strong attention to detail and organizational abilities.
* Comfortable working with multiple systems in a fast\-paced environment.
* Proficiency in Microsoft Office and experience using CRM or collections software is an advantage.
* Ability to remain professional, empathetic, and solution\-focused when handling sensitive account matters.


****ABOUT MCI (PARENT COMPANY)****
 MCI helps customers take on their CX and DX challenges differently, creating industry\-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
   

  

 In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest\-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
   

  

 Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech\-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70\), and Temporary and Administrative Professional Staffing (TAPS Schedule 736\), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid\-market, Federal \& enterprise partners. MCI now employs 10,000\+ talented individuals with 150\+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
   

  

 All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
   

  

* Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
* Must successfully pass a drug screening assessment
* Excellent verbal and written communication skills.
* Previous experience in collections, accounts receivable, credit control, or customer service preferred.
* Experience within financial services, financial technology (fintech), banking, payment solutions, or commercial finance is highly advantageous.
* Excellent negotiation, communication, and conflict resolution skills.
* Strong attention to detail and organizational abilities.
* Comfortable working with multiple systems in a fast\-paced environment.
* Proficiency in Microsoft Office and experience using CRM or collections software is an advantage.
* Ability to remain professional, empathetic, and solution\-focused when handling sensitive account matters.


**CONDITIONS OF EMPLOYMENT**
**All MCI Locations**
* Must be authorized to work in the country where the job is based.


**Subject to the program and location of the position**
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


****PHYSICAL REQUIREMENTS****
 This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40\) pounds.
   

  

**REASONABLE ACCOMMODATION**
 Consistent with 

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