Call Centre Agent
FLASH
Other, Western Cape
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
RESPONSIBILITIES
- Handle and resolve customer complaints
- Provide customers with product and service information
- Effectively deal with job stress, angry callers, and upset customers
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller
- Answer calls professionally
- Respond to customer inquiries
- Enter customer information and update
- Process Orders accurately
- Identify and escalate priority issues
- Sell to Customers
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Complete attendance registers
- Meets commitments to customers
- Other duties as assigned by management
MINIMUM REQUIREMENTS:
- Matric
- African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona
- 6 months Call centre experience
- Computer literate
COMPETENCIES / ATTRIBUTES
- Be able to listen to the customer’s query and respond adequately
- Perfect telephone etiquette
- Able to handle irate customers
- Able to multitask
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 1 weeks ago