Browse live call centre jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

**Company Description**  

WNS, part of Capgemini, is an Agentic AI\-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence \- WNS’ core differentiator \- with AI\-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human\-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

 **Job Description**  

As a Team Leader, you'll be the driving force behind a team of Agents, ensuring they deliver outstanding service while achieving key business objectives. You'll coach performance, celebrate success, solve challenges and create an environment where people can thrive.


This isn't just about hitting targets. It's about building a winning team, developing future talent, and making every shift count.

**What You'll Be Doing:**

* Lead, motivate, and inspire a team of Customer Service Advisors to deliver world\-class customer experiences.
* Drive performance against key KPI's, SLA's, quality standards and business goals.
* Coach and develop team members through regular feedback, one\-on\-one sessions and performance support.
* Create a positive, engaging and fun working environment where people feel valued and motivated.
* Recognise and celebrate individual and team achievements.
* Identify performance gaps and implement effective action plans to drive improvement.
* Analyse trends, identify challenges and proactively develop solutions.
* Promote a culture of accountability, teamwork and continuous learning.
* Support employee engagement initiatives that help reduce absenteeism and attrition.
* Ensure schedules, workloads and team activities are effectively managed to meet business requirements.
* Act as a role model by living company values and leading by example.
* Work closely with stakeholders to achieve broader contact centre objectives.

**What Success Looks Like:**

* A highly engaged and motivated team.
* Consistent achievement of KPI and SLA targets.
* Strong customer satisfaction results.
* Reduced attrition and absenteeism.
* Continuous improvement in team performance and capability.
* A culture where people enjoy coming to work and performing at their best.

**Why Join Us?**

* Work with an award\-winning customer service team.
* Lead a high\-energy, supportive night shift operation.
* Grow your leadership career in a dynamic BPO environment
* Be recognised for your achievements and impact.
* Make a difference every day through coaching, mentoring and inspiring others.

 **Qualifications**  

* Previous Team Leader, Team Manager or Supervisory experience within a BPO or Contact Centre environment(Minimum 12 months leadership experience).
* Strong coaching and people development skills.
* A passion for delivering exceptional customer experiences.
* Excellent communication and problem\-solving abilities.
* Strong analytical skills with the ability to interpret performance data.
* High levels of resilience, positivity, and adaptability.
* A proactive mindset with a genuine "can\-do" attitude.
* Experience in Insurance campaigns will be advantageous.
* Matric is essential

  

**Additional Information**  

* 24x7 rotational shifts
* Current working location is based in Newlands

Call Centre Team Leader (Assistant Manager) - Operations Night Shift

****Description****
 TBD.
   

  

****About Company:****
 TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
   

  

 We craft real\-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach \- spanning 78,000 experts in 33 countries \- and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
   

  

 Our solutions span Data \& AI, Digital Experience \& IT, CX Management and Trust \& Safety. At the core of our innovation is Fuel iX™, an enterprise\-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
   

  

**Equal Opportunity Employer Statement**
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
   

  

****About Company:****
 TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
   

  

 We craft real\-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach \- spanning 78,000 experts in 33 countries \- and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
   

  

 Our solutions span Data \& AI, Digital Experience \& IT, CX Management and Trust \& Safety. At the core of our innovation is Fuel iX™, an enterprise\-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
   

  

**Equal Opportunity Employer Statement**
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
   

  

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Operations CSR

**Position:** 
 Customer Service Representative
 



**Location:** 
 Cape Town
 



**Job Mode:** 
 Office Based:
 



  





**Job Summary:** 




 Customer\-focused Retail Agent experienced in providing exceptional sales and service support, resolving customer enquiries, and handling account\-related issues. Committed to delivering outstanding customer experiences while achieving performance targets.
 



  





**Key Responsibilities and Accountabilities** 



* Professionally handle high volumes of inbound customer interactions while maintaining excellent service standards.
* Resolve customer enquiries relating to orders, deliveries, returns, refunds, payments, account management, and product information.
* Deliver first\-contact resolution wherever possible to enhance customer satisfaction and loyalty.
* Build strong customer relationships through effective communication, active listening, and empathy.
* Identify customer needs and provide appropriate solutions and recommendations based on individual requirements.
* Maintain accurate customer records and ensure all interactions are documented correctly.
* Meet and exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
* Escalate complex issues when required while retaining ownership of customer concerns until resolution.
* Adhere to company procedures, compliance requirements, and data protection standards at all times.
* Collaborate with colleagues and support continuous improvement initiatives to enhance the overall customer experience.



  





**Skills \& Competencies:** 



* Customer Service Excellence
* Retail \& E\-commerce Support
* Complaint Resolution
* Customer Retention \& Loyalty
* Problem Solving \& Decision Making
* Relationship Building
* Attention to Detail
* Adaptability and Resilience
* Active Listening \& Empathy
* Target \& KPI Achievement
* Multitasking \& Time Management
* CRM \& Customer Management Systems
* Ability to multitask effectively in a fast\-paced environment.
* Self\-motivated, target\-driven, and committed to achieving performance goals.
* Strong relationship\-building skills and the ability to communicate confidently with customers.
* Strong customer\-focused approach with a passion for delivering outstanding service



  





**Qualification \& Experience:** 



* Minimum of 12 months experience in customer service, retail, sales in a contact centre environment.
* Excellent verbal and written communication skills in English.
* Good computer literacy and ability to navigate multiple systems simultaneously.



  





  





**What We Offer** 



* Medical Insurance \& Provident Fund
* Paid Study Leave \& Bursary Programme
* Employee Assistance Programme
* Instant Rewards \& Recognition Platform
* Financial Well‑being Support
* Onsite Clinic Facilities
* Free transport provided from 7pm



  





**Why Join TP South Africa?** 




 Be part of a global leader in customer experience management, working with cutting‑edge technologies and innovative practices. We invest in our people through structured development, wellness support, and recognition programmes ensuring you can grow your career while making a meaningful impact.

Customer Service Representative

**Debt Review sales agnet**

**Basic Salary \+ Uncapped Commission** 

Are you a sales\-driven contact centre professional ready to level up your career?  
Join a **modern, tech\-enabled environment** where you’ll work with **AI\-powered systems, WhatsApp integration, and high\-quality digital leads** to maximise your performance and earnings.

This is not your typical call centre role, it’s a **fast\-paced, digitally driven sales environment** designed to help you close more deals, work smarter, and earn more.

What You’ll Do

* Engage with prospective clients via Voice calls, WhatsApp, and digital channels
* Use AI tools and smart systems to guide conversations and improve conversions
* Build trust with clients and confidently explain debt mediation solutions
* Manage client onboarding (documents, proposals, follow\-ups)
* Drive collections by securing first payments and commitments
* Maintain accurate records across CRM and digital platforms
* Deliver a seamless, professional customer experience across all touchpoints

What You Need

* **Minimum 2 years’ experience** in debt review / debt mediation sales enviroment
* **Must have a minimum 2 years’ experience** in call centre sales
* Confident communicator across WhatsApp/Voice/chat platforms
* Strong closing, negotiation, and objection\-handling skills
* Comfortable working with CRM systems, diallers, and digital tools
* Target\-driven mindset with a focus on high performance

Why Join Us?

* **Basic salary \+ uncapped commission**
* Work with **AI\-driven sales tools** to boost your performance
* **WhatsApp and digital sales channels** – not just cold calling
* High\-quality, pre\-qualified leads provided
* Energetic, supportive team culture
* Real growth and career progression opportunities
* Funeral Benefits
* Fast\-paced, supportive team environment
* Daily, weekly and monthly cash incentives
* Clear growth and career progression opportunities
* Make a meaningful impact in clients’ financial lives

Job Type: Full\-time

Pay: R7 000,00 \- R20 000,00 per month

Work Location: In person

Debt review sales agent

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 



  





**Responsibilities** 



* Communicate with customers via phone, email and chat
* Provide knowledgeable answers to questions about product, pricing and availability
* Work with internal departments to meet customer's needs
* Data entry in various platforms



  





**Qualifications** 




  




* At least 1 \- 3 years' of relevant work experience
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills
* Ability to multi\-task, organize, and prioritize work

Cape Town, ZA
   

  

****POSITION OVERVIEW****
 MCI is one of the fastest\-growing tech\-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything\-as\-a\-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e\-commerce, and financial services. Our contact centers are powered by both on\-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
   

  

 At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry\-leading organization.
   

  

 Are you a confident communicator with a passion for account resolution and delivering exceptional customer service? We're looking for motivated
 **Collections Agents** 
 to join a leading financial technology company that provides innovative payment and expense management solutions worldwide.
   

  

 In this role, you'll be responsible for managing overdue accounts, resolving payment issues, and helping customers maintain their accounts in good standing. You'll play a key role in supporting the collections process while delivering a professional and positive customer experience.
   

  

**Start date: 31st August 2026**
 To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre\-employment test.
   

  

* POSITION RESPONSIBILITIES


****Key Responsibilities:****
* Contact customers regarding outstanding invoices and overdue accounts via phone and email.
* Negotiate payment arrangements and follow up on outstanding balances.
* Investigate and resolve billing discrepancies, payment disputes, and account inquiries.
* Maintain accurate records of customer interactions and collection activities.
* Monitor accounts to encourage timely payments and minimize delinquency.
* Collaborate with internal teams to resolve account\-related issues efficiently.
* Ensure compliance with company policies, procedures, and applicable regulations.
* Meet individual and team performance goals for collections, quality, and customer satisfaction.


****CANDIDATE QUALIFICATIONS****
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
 All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
   

  

* Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
* Must successfully pass a drug screening assessment
* Excellent verbal and written communication skills.
* Previous experience in collections, accounts receivable, credit control, or customer service preferred.
* Experience within financial services, financial technology (fintech), banking, payment solutions, or commercial finance is highly advantageous.
* Excellent negotiation, communication, and conflict resolution skills.
* Strong attention to detail and organizational abilities.
* Comfortable working with multiple systems in a fast\-paced environment.
* Proficiency in Microsoft Office and experience using CRM or collections software is an advantage.
* Ability to remain professional, empathetic, and solution\-focused when handling sensitive account matters.


****ABOUT MCI (PARENT COMPANY)****
 MCI helps customers take on their CX and DX challenges differently, creating industry\-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
   

  

 In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest\-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
   

  

 Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech\-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70\), and Temporary and Administrative Professional Staffing (TAPS Schedule 736\), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid\-market, Federal \& enterprise partners. MCI now employs 10,000\+ talented individuals with 150\+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
   

  

 All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
   

  

* Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
* Must successfully pass a drug screening assessment
* Excellent verbal and written communication skills.
* Previous experience in collections, accounts receivable, credit control, or customer service preferred.
* Experience within financial services, financial technology (fintech), banking, payment solutions, or commercial finance is highly advantageous.
* Excellent negotiation, communication, and conflict resolution skills.
* Strong attention to detail and organizational abilities.
* Comfortable working with multiple systems in a fast\-paced environment.
* Proficiency in Microsoft Office and experience using CRM or collections software is an advantage.
* Ability to remain professional, empathetic, and solution\-focused when handling sensitive account matters.


**CONDITIONS OF EMPLOYMENT**
**All MCI Locations**
* Must be authorized to work in the country where the job is based.


**Subject to the program and location of the position**
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


****PHYSICAL REQUIREMENTS****
 This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40\) pounds.
   

  

**REASONABLE ACCOMMODATION**
 Consistent with 

Collections Agent

We are looking for a Call Centre Consultant in the Client Service Department to provide support to clients by resolving queries related to debt counselling. The role focuses on delivering accurate financial guidance, ensuring client retention, and maintaining compliance. Additionally, agents assist clients with referrals to appropriate products and guide them in effectively using DebtBusters' self\-service tools.

 **Key Responsibilities:**

* To handle client queries and service DebtBusters clients via our various servicing channels i.e. inbound calls, emails, chat
* Ensure timely and professional responses, updates and resolution to client queries, managing their expectations
* These include, but are not limited to, queries related to payments, account balances, retention, etc
* Maintain high levels of quality by adhering to company standards and best practice
* Achieve clearly communicated performance targets
* Educating and referring clients to the self\-service client portal as well as appropriate additional products.

 **Key Requirements**

* 1 year of Client Service Experience
* Matric certificate or equivalent qualification
* Relevant Diploma/Degree advantageous
* Excellent verbal and written communication skills
* Excellent problem\-solving skills
* Empathy and compassion
* Calm under pressure
* Positive attitude
* Favourable credit record

Call Centre Consultant

Aventus Group is looking for an experienced **Collections Supervisor to lead a team of 15\-25 Collections Agents in a fast\-paced microlending environment.**

The ideal candidate is a strong people leader with proven collections experience, a data\-driven mindset, and the ability to drive performance, accountability, and results in a target\-driven call centre operation.

Cape Town, South Africa  
Full\-time \| Office\-based

**Key Responsibilities**

* Lead, coach, and develop a team of Collections Agents;
* Drive collections performance against daily and monthly targets;
* Monitor KPIs including collections, RPC, PTP conversion, yield, productivity, and quality;
* Conduct coaching sessions, 1:1s, and performance reviews;
* Manage underperformance, attendance, and disciplinary processes;
* Ensure compliance with collections procedures and quality standards;
* Analyze performance data and implement corrective actions;
* Support collections campaigns, dialler strategies, and portfolio performance;
* Report team performance, risks, and action plans to senior management.

**Must\-Have Requirements**

* Matric/Grade 12 (Mandatory);
* Minimum 2 years' experience managing a collections team in a call centre environment;
* Proven debt collections/debt recovery experience;
* Experience managing 15\-25 agents and driving KPI achievement;
* Strong coaching, performance management, and leadership skills;
* Experience working in a high\-volume, target\-driven environment;
* Strong analytical and reporting skills.

Pay: R11 507,49 \- R28 388,51 per month

Work Location: In person

Collections Supervisor

JOB DESCRIPTION Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication RESPONSIBILITIES Answers questi…

US Customer Service Agent - Back Office

**Company Information**


OneDome is the World's first Homebuying platform which enables home buyers and sellers to conduct an end\-to\-end property transaction online. From searching for properties to engaging with estate agents, conveyancers and mortgage brokers \- everything is done on one centralised consumer\-centric platform.


OneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative company in 2021 Best Business Awards in the UK.


In 2019, OneDome acquired Nethouseprices.com, one of the oldest and most trusted property search websites in the UK. OneDome's managed websites are among the most visited property websites in the UK, attracting nearly 3Mil monthly visits and generating 4 property enquiries from its customers every minute.


In 2022, OneDome acquired CMME, one of the UK's largest directly authorised and specialist contractor mortgage brokerages in the UK, Providing mortgages, financial planning services, income protection, life and critical illness cover. This further strengthens our ability to deliver faster transactions with a greater degree of certainty and control.


**Roles and Responsibilities**


Due to the continued growth of our business, we are looking to expand our B2C TeleSales Team, engaging with consumers directly, to satisfy their home buying needs.


We have an exciting opportunity for an enthusiastic and self\-driven individual who is looking to join an Industry disruptor and revolutionise the property portal space.


You'll be joining the Sales team as a Telephone Sales Executive to focus on extending the range of services offered across the OneDome group of companies (Covering mortgages, conveyancing, protection policies and financial planning) securing appointments for our specialist brokers.


**Responsibilities:**


* Make high‑volume outbound calls to consumers in line with daily call targets
* Identify customer needs and promote relevant OneDome services
* Successfully book qualified appointments for specialist brokers
* Build strong rapport quickly and maintain a professional telephone manner
* Handle objections confidently and adapt sales strategies to close outcomes
* Accurately capture customer information and update CRM systems
* Consistently meet or exceed individual and team KPIs


**Who We're Looking For:**


* Minimum 2 years' experience in a call centre or telephone sales environment
* Proven track record of achieving call targets and appointment‑booking or sales KPIs
* Strong communication, listening, and persuasion skills
* Ability to handle objections and remain resilient under pressure
* Self‑motivated, competitive, and results‑driven mindset
* Ability to adapt in a fast‑paced and evolving sales environment
* Experience in property, financial services, or insurance is advantageous but not essential


**What We Offer**


Full\-time employment


Basic salary: R14,000 per month  

Commission‑based earning potential  

Supportive sales leadership and structured processes  

Exposure to the property and financial services industry


**Education:**


High School (matric) (Required)


**Experience:**


Call centre: 2 years (Required)


**Work Location:** In person (Cape Town)

Outbound Telesales Agent

**Join Our Team: Outbound Sales Representative** \- **(Vehicle Tracking)**

A1 Financial Services is an authorized Financial Service Provider, we require dynamic and skilled agents to spearhead our vehicle tracking sales campaign.

*This is a fantastic opportunity to join a young dynamic organization. With high earning potential and great hours, this could be just the opportunity that you’ve been looking for.*

*Our position is aimed at individuals who are looking for better prospects and is based in the Southern Suburbs of Cape Town.* 

Candidate Requirements:

* Proven Track Record: A minimum of two years’ experience in outbound sales, call centres, or telemarketing, with a demonstrably successful record of achieving or exceeding sales goals.
* **Experience Selling car tracking devices**
* Exceptional Communication: The ability to connect with diverse audiences, leaving a lasting positive impression and fostering genuine interest.
* Skilled Negotiation: Adept at negotiating win\-win agreements that leave both parties satisfied.
* Goal\-Oriented Drive: Thrive in a target\-oriented environment, setting ambitious goals and consistently exceeding expectations.
* Matric (Grade 12\) \- Essential
* Computer literate
* Contactable References (Non\-Negotiable)

Experience:

* Cold calling: 2 years’ experience.

Benefits That Make a Difference

* Basic Salary.
* Attendance Bonus.
* Uncapped Commission.
* Medical Insurance
* Pension

Job Type: Full\-time

Education:

* High School (matric) (Preferred)

Experience:

* Selling Tracking Devices: 2 years (Preferred)

Ready to build a career, not just clock in for a job? Apply now — send your CV to **recruitment@a1financialservices.co.za**

*Only shortlisted candidates will be contacted within 2 weeks of application.*

Job Type: Full\-time

Pay: R5 300,00 \- R6 000,00 per month

Education:

* High School (matric) (Preferred)

Experience:

* short term insurance: 2 years (Preferred)

Work Location: In person

Call Centre Agent (Outbound)

Because every exceptional stay begins with a warm welcome and a host who truly cares.
   

  

 Perched above the Atlantic Ocean in Bantry Bay, the
 **President Hotel** 
 is one of Cape Town's most loved destinations, where guests return for genuine hospitality, personalised experiences and unforgettable moments. As we continue our journey toward luxury, every guest interaction becomes an opportunity to exceed expectations and create something memorable.
   

  

 We are seeking a
 **warm, engaging and guest\-focused Guest Experience Host** 
 with proven hotel guest relations experience. This is a role for someone who loves working with people, thrives on creating personalised experiences and takes pride in making every guest feel valued, recognised and at home.
   

  

 If you are passionate about hospitality, confident in handling guest interactions with professionalism and care, and enjoy going the extra mile to create memorable stays, we would love to meet you.
   

  

**Minimum Requirements**
* Minimum 2 years' guest relations or front\-of\-house experience in a 4\- or 5\-star hotel environment
* Diploma or certificate in Hospitality Management advantageous
* Strong knowledge of guest service, VIP hosting and complaint handling
* Proficiency in Opera PMS and Microsoft Office
* Excellent interpersonal and communication skills with a guest\-centric approach
* Well\-presented, professional and confident in interacting with high\-profile guests
* Strong organisational and problem\-solving skills
* Ability to work flexible hours, including evenings, weekends and public holidays
* South African citizen with a valid ID


**Key Responsibilities**
* Act as the main point of contact for guests, ensuring a seamless and personalised arrival\-to\-departure experience
* Anticipate guest needs and provide personalised assistance, recommendations and solutions
* Handle guest queries, feedback and complaints with professionalism, ensuring effective service recovery
* Coordinate special requests, celebrations and VIP arrangements in collaboration with relevant departments
* Maintain excellent knowledge of Cape Town attractions, dining and cultural experiences to enhance guest stays
* Work closely with Front Office, Concierge and F\&B teams to deliver exceptional service across all touchpoints
* Maintain accurate guest profiles and preferences to elevate repeat guest experiences
* Uphold hotel standards, brand values and service excellence in every interaction


**Key Skills**
* Genuine passion for guest service and hospitality
* Strong interpersonal and communication skills
* Attention to detail and personalisation
* Problem\-solving and service recovery
* Organisation and multitasking
* Ability to perform in a fast\-paced, guest\-focused environment


**Why Work With Us**
 At the President Hotel, we believe that memorable experiences are created by people who care. Our team is passionate about delivering exceptional service while building meaningful connections with our guests and with each other.
   

  

 Join us as we continue our journey toward becoming
 **Cape Town's most loved luxury destination** 
**.**

Guest Experience Host

**Job Title**
 Utilities Customer Service Advisor
   

  

**Job Description**
 Join Concentrix Today!
   

  

 Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
   

  

 You’ll be working on\-site from our vibrant Cape Town office, where creativity meets cutting\-edge technology. All the while, you’ll become part of a community of like\-minded individuals who become friends for life.
   

  

**This Customer Support Advisor role at Concentrix is a great match if you have:**
* 2 years of customer service experience, call centre AND / OR 6 months of Utilities experience
* Ability to type 25wpm (Essential)
* Must have passed Grade 12
* Ability to work rotational shifts aligned to UK business hours
* Proficient in English verbal communication
* Minimum B2 (English Language level, Email Writing and Computer Lit)
* Are self\-motivated and highly responsible


**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
* A monthly basic salary of R7545
* Fantastic Employee Assistance Programme (EAP)
* The company covers medical aid for the main member
* Subsidised transport
* Group life cover
* Access to financial well\-being sessions, will\-writing sessions and stress management sessions
* Team building and upskill training opportunities
* Interactive and inclusive company culture


**What Will You Do In This Role**
* Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
* Be able to demonstrate good listening skills
* Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
* Actively working in a customer\-focused environment which specialises in supporting customers who are struggling financially or with extra needs
* Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
* Demonstrate a superior level of empathy whilst efficiently supporting the customer.
* The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
* The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.


 Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game\-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
   

  

 With game\-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well\-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
   

  

**Eligibility to work**
 In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
   

  

**Disclaimer**
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
   

  

 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Utilities Customer Service Advisor

Applications are invited for the above\-mentioned position in
 **Supply Chain, Customer Services \& Logistics** 
 based in
 **Tygervalley** 
 . The successful incumbent will report to the Customer Services Manager.
   

  

**The purpose of this position:** 
 The Telesales Agent is responsible for driving revenue growth through proactive outbound and inbound sales activities, delivering exceptional customer experience while identifying cross\-sell and upsell opportunities. The role focuses on ensuring alignment with the Sales Teams and building customer relationships, understanding customer needs, and promoting value\-based solutions that align with commercial objectives and business performance targets.
   

  

**Key responsibilities:**
* Conduct proactive outbound sales calls to generate revenue and achieve sales targets.
* Identify and maximise cross\-sell and upsell opportunities by matching products and services to customer needs.
* Apply consultative selling techniques to understand customer requirements and recommend tailored solutions.
* Deliver persuasive and value\-based sales pitches that promote product benefits and brand value.
* Manage customer objections professionally using structured objection\-handling techniques to secure sales outcomes.
* Maintain accurate and up\-to\-date customer records within Salesforce.
* Take ownership of personal sales performance, KPIs, conversion rates, and revenue targets and collaborate closely with Sales Rep to ensure achievement of shared KPIs.
* Prioritise high\-value sales opportunities and manage pipeline activities effectively to optimise results.
* Represent the brand positively during all customer interactions, building trust and strengthening customer relationships.
* Perform Sales Rep relief and customer retention calls
* Adhere to contact centre operational standards, including productivity targets, quality assurance requirements, call handling standard
* Continuously analyse performance gaps and sales challenges using problem\-solving techniques such as the TPM 5 WHY methodology to improve outcomes and drive continuous improvement.


**The successful candidate must have the following experience/skills:**
* Matric
* Minimum 2–3 years’ experience in a telesales, contact centre, or customer sales environment.
* Proven track record of achieving or exceeding sales targets, conversion rates, and revenue\-related KPIs.
* Experience in cross\-selling, upselling, and consultative selling within a customer\-facing environment.
* Experience using CRM systems and sales performance tools to manage customer interactions, pipelines, and reporting.

Telesales Agent

English\-speaking Customer Service Representative \-04DDE### **Description**


Your potential has a place here with TTEC's award\-winning employment experience . As a **English\-speaking Customer Service Representative,** working onsite in Cape Town, South Africa you’ll be a part of bringing humanity to business. \#experienceTTEC


Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!


**What You’ll Do**


Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.


**During a Typical Day, You’ll**

* Answer incoming calls from U.S.\-based customers for the largest home improvement retailer in the United States
* Provide accurate, valid, and complete information by using the right tools, methods, and processes
* Some upselling of products or services to existing customers may be required

**What You Bring to the Role**

* Customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
* Communicates clearly, respectfully, and positively with customers and team members, demonstrating fluent English proficiency (B2 level)
* Ability to support and work regular overnight shifts.
* Basic computer skills, including the ability to navigate multiple systems.
* Demonstrate reliability by maintaining consistent attendance, punctuality, and follow\-through on tasks.
* Maintains a professional, positive, and supportive approach, with a strong willingness to learn, adapt, take ownership, and develop new skills and processes.
* Take accountability for customer interactions by resolving issues accurately.
* Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution\-oriented, including in high\-pressure or challenging situations.

**What You Can Expect**

* Supportive of your career and professional development
* An inclusive culture and community minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives

**A Bit More About Your Role**


We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family\-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market.


You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.


**About TTEC**


Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

### **Job**


 \_Customer Care Representative### **Primary Location**


Cape Town

English-speaking Customer Service Representative

**Company Description**  

WNS, part of Capgemini, is an Agentic AI\-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence \- WNS’ core differentiator \- with AI\-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human\-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

 **Job Description**  

Step into a fun, fast\-paced role where no two days are the same. You’ll be right at the centre of it all, chatting with customers and agents, solving problems, and making their day a little easier. As the go\-to person, you’ll handle inbound calls with confidence, turning questions into solutions and delivering standout service with every interaction.

**What You’ll Be Doing:**

* Deliver outstanding customer service by assisting with a variety of insurance\-related queries, including new business, renewals, policy amendments, and general enquiries.
* Confidently manage and resolve policy cancellations, reinstatements, and service\-related concerns, turning challenges into positive outcomes.
* Serve as a knowledgeable expert across multiple online billing systems and agency portals, providing proactive support to both customers and agents.
* Use your communication skills to de\-escalate concerns, resolve conflicts, and build strong, lasting relationships.
* Identify and act on new business opportunities, using sound judgment to support both customer needs and company growth.
* Accurately track and document customer interactions to ensure seamless service delivery.
* Take on additional responsibilities as needed, contributing to a collaborative and high\-performing team.

**What You Bring to the Role:**

* A passion for excellent customer service and creating positive customer experiences.
* Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
* Solid numerical and analytical abilities to confidently assist with billing\-related queries.
* Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real\-time.
* Previous customer service or call centre experience is a must.


If you thrive in a fast\-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.

**What Makes the Role Exciting:**

* Career growth opportunities
* Training and development support
* Exposure to international clients \& systems
* Fast\-paced, fun team culture

  

**Qualifications** **Minimum Requirements:**

* Grade 12 / Matric certificate
* At least 1 year of experience in a contact centre environment, or 12 months customer service experience (preferably within the insurance industry)
* International contact centre experience will be advantageous
* Strong command of written and spoken English is essential
* Must have a clear credit and criminal record

  

**Additional Information**  

* Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
* Be part of a team that keeps things running, even on South African public holidays
* Our operating sites are based in Century City, Observatory and Newlands

Call Centre Agent (Senior Associate) - Insurance Night Shift

Description POSITION SUMMARY Function Are you ready to grow your dream career Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external …

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