Call Centre Consultant

Confluent

Cape Town, Western Cape

Salary not listedFull-time · Posted 1 weeks ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

We are looking for a Call Centre Consultant in the Client Service Department to provide support to clients by resolving queries related to debt counselling. The role focuses on delivering accurate financial guidance, ensuring client retention, and maintaining compliance. Additionally, agents assist clients with referrals to appropriate products and guide them in effectively using DebtBusters' self-service tools.

Key Responsibilities:

To handle client queries and service DebtBusters clients via our various servicing channels i.e. inbound calls, emails, chat
Ensure timely and professional responses, updates and resolution to client queries, managing their expectations
These include, but are not limited to, queries related to payments, account balances, retention, etc
Maintain high levels of quality by adhering to company standards and best practice
Achieve clearly communicated performance targets
Educating and referring clients to the self-service client portal as well as appropriate additional products.

Key Requirements

1 year of Client Service Experience
Matric certificate or equivalent qualification
Relevant Diploma/Degree advantageous
Excellent verbal and written communication skills
Excellent problem-solving skills
Empathy and compassion
Calm under pressure
Positive attitude
Favourable credit record

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Cape Town?

Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 1 weeks ago