Collections Supervisor

nan

Cape Town, Western Cape

Salary not listedFull-time · Posted 3 weeks ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

Aventus Group is looking for an experienced Collections Supervisor to lead a team of 15-25 Collections Agents in a fast-paced microlending environment.

The ideal candidate is a strong people leader with proven collections experience, a data-driven mindset, and the ability to drive performance, accountability, and results in a target-driven call centre operation.

Cape Town, South Africa
Full-time | Office-based

Key Responsibilities

Lead, coach, and develop a team of Collections Agents;
Drive collections performance against daily and monthly targets;
Monitor KPIs including collections, RPC, PTP conversion, yield, productivity, and quality;
Conduct coaching sessions, 1:1s, and performance reviews;
Manage underperformance, attendance, and disciplinary processes;
Ensure compliance with collections procedures and quality standards;
Analyze performance data and implement corrective actions;
Support collections campaigns, dialler strategies, and portfolio performance;
Report team performance, risks, and action plans to senior management.

Must-Have Requirements

Matric/Grade 12 (Mandatory);
Minimum 2 years' experience managing a collections team in a call centre environment;
Proven debt collections/debt recovery experience;
Experience managing 15-25 agents and driving KPI achievement;
Strong coaching, performance management, and leadership skills;
Experience working in a high-volume, target-driven environment;
Strong analytical and reporting skills.

Pay: R11 507,49 - R28 388,51 per month

Work Location: In person

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Cape Town?

Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 3 weeks ago