Browse live customer service jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**What we offer**

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high\-quality development programs, we not only offer performance\-based remuneration and occupational health benefits but also hybrid and flexible working environments with \#SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.


**Click on the link below to learn what our employees have to say about Evonik:**  

  

https ://careers.evonik.com/en/about/meet\-the\-team/


**RESPONSIBILITIES**
====================

* Enhance relationship with existing, identify and contact promising new customers.
* Do market research and analysis of business potential for personal care within the identified SSA markets. From monitorng market trends in the above described countries/regions: commercial, technical, marketing. Issue reports on a regular basis
* Familiarize oneself and identify the best route to market model per SSA country
* Contact person for local external distributors; consult them in technical questions and new business development.
* Submit principals' quotations or price lists, payments and delivery terms etc. to customers and ensure details are communicated to principals
* Follow\-up of daily activities for service requirements (e.g. technical support, product presentations) in line with strategies and guidelines of employer and business lines defined
* Report about all competitive activities and relevant information. Issue reports on a regular basis
* Work closely with departments of principals, e.g. key account management, techn. service, product management, NBD, customer service, supply chain and business services.
* Overarching responsibility for managing product planning pipeline and forecasts. Overall responsibility for ensuring that adeqaute product is available for customer requirements
* Identify new business and/or new projects. Analyze market opportunities. Maintain project pipeline.
* Responsibility for all internal admnistrative elements associated with the business manager role
* Represent the business area at exhibitions
* Act as messenger in case of customer complaints and credit control. Support sample follow up.
* Participate in BL meetings, industry teams, technical trainings, seminars or telcos.

**REQUIREMENTS**
================

* Profile: Graduates of applied chemistry or polymer science with preferably additional business management training with so (Min Master Degree is required). Strong capabilities in building personal relationship on top of technical affinity.
* The successful candidate must come directly from the cosmetics industry, demonstrating in\-depth knowledge of formulation\-driven products, raw materials, regulatory environments, and market dynamics specific to cosmetics and personal care.
* Significant proven professional experience within the cosmetics, personal care, or beauty industry is essential.
* A well\-established and active professional network within the cosmetics and personal care industry is mandatory, including strong relationships with customers, partners, suppliers, and key industry stakeholders.
* Proven track record of growing business within the personal care industry, both in South Africa and across SSA is required.
* Experience gained primarily outside the cosmetics or personal care industry will not be considered sufficient for this role
* Experience in multinational/corporate organization
* Proven proactive track record of delivering results across SSA
* People who can move confidently in a versatile, open, and international organization, who enjoy different cultures and who are fluent in English (if possible 1 extra language e.g. Portuguese, French)
* People who can move confidently in a versatile, open, and international organization, who enjoy different cultures and who are fluent in English and one other official lanaguage in South Africa. Knowledge of Portuguese or, French would be advantageous.
* Effective team player who enjoys working together in team
* Clear and effective verbal communications skills.
* Excellent computer literacy and strong proficiency in Excel, CRM, Pricing tools, Powerpoint, and other business management tools

**Your Application**  

  



To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal . Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html .


Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.


**Your Talent Acquisition Manager:**

Gugulethu Kepe, Juliane Ricarda Schreilechner
Company is


Evonik Africa (Pty)

Business Manager

***Experienced EN / Phlebotomist required with Primary Healthcare.***

* Responsible for phlebotomy duties.
* Assisting doctor/s with procedures.
* Able to perform stress, ECG and lung functions.
* Manage patient holistically.
* Maintain all equipment used for phlebotomy.
* Ensure adequate stocks for phlebotomy are maintained.
* Maintain patient/client confidentiality.
* Temperature logs.
* Decontamination logs.
* Dispose of needles and swabs according to procedure.
* Complete relevant documentation
* Must be competent with taking cash up front, doing recons for Billing.
* Needs to be hands on and focused when it comes to chasing results.

**Requirements**

* 5 \- 10 Year’s Experience.
* Exceptional Phlebotomy skills
* Exceptional customer service and communication skills
* Demonstrate exceptional knowledge of intravenous therapy.
* Must be Registered with SANC/HPCSA 2026

**Position is based in Midrand and is a Relief position**

Application Question(s):

* This is a relief position, are you still interested ?

Experience:

* nursing/phlebotomy: 5 years (Preferred)

License/Certification:

* SANC/HPCSA Registration (Preferred)

Work Location: In person

Relief Enrolled Nurse/ Phlebotomist

Job Title: Client Services Professional
   

  

 Req ID: 60884
   

  

 Job Function: Service
   

  

 Posting Start Date: 23/07/2026
   

  

 Posting End Date: 31/07/2026
   

  

 Division: BT International
   

  

 Job Location: ZAF MIDRAND WATERFALL CORP
   

  

 Advertised Salary: Competitive
   

  

**About The Role**
 In this role you manage one or two strategic accounts by creating success plans and executing against them putting the customer first. They regularly check\-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They act as the customer and BT advocate internally and externally to ensure timely and positive outcomes delivering excellent levels of service and quality, consistently achieving results
 **.**
**What You’ll Be Doing**
* Accountable for customer satisfaction with a high level of potential impact.
* Responsible for managing a portfolio of customer accounts through proactive engagements
* Responsible for being the voice of customer to support renewals, new deals and expansion opportunities
* Owns the Customer Relationship at Middle Manager/ level (or higher) within Service.
* Understand customer’s goals, strategy, portfolio of products, and the value that they recognize from BT services
* Responsible for driving continual improvements within the organization, helping to move toward greater account development and net promoter scores (NPS)
* Accountable for contractual cost reduction and efficiencies to deliver profitable customer satisfaction.
* Managing significant risk / opportunities regarding the customer experience across multiple service solutions, product launches and operational areas.
* Accountable for supporting large and multiple smalls/medium enterprise customers
* Holds accountability for the success of customer throughout the in\-life of contract
* Build and maintain strong customer relationships, becoming a trusted partner and consultant, helping on customer retention and loyalty


**Essential Skills / Experience**
* Onboarding – establishing relationships, educating the customer on BT resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
* Deployment – to work with the Delivery Services Team to help, identify and prioritize the projects rollout and guarantee inventory integrity coming out from those projects.
* Drive – to understand customer’s business and operations, define Service Improvement Plans (SIP), educate customer on BT way of work, build and present customer KPIs and evaluate where BT can reduce waste for BT and customer, use data analytics skills and knowledge of data for analyzing and exploring the cause of issues, using evidence and available information to find the best solutions to problems.
* Personal \- to accept feedback and develop self\-awareness. Navigate relationships openly and honestly, sharing knowledge and information to directly benefit or support others. Self\-driven, self\-motivated, enthusiastic and with a “can do” attitude
* Expansion – to collaborate with Account Manager (AM) on account plan, understand account expansion strategy targeted by AM, and identify qualified add\-on opportunities for AM, act and ‘eyes and ears’ for AM to deliver relevant information and relationships for opportunities, help leverage service roadmap workshop. The AM is responsible for ALL commercial activities and closing.


**Desirable Skills / Experience**
* Bachelor’s degree in relevant field
* Experience working with customer facing role and ability to meet the customers’ needs in line with the business requirements
* Excellent communication and interpersonal skills
* Experience with development of solution processes
* Experience with project management methodology and techniques
* Flexible approach, able to operate effectively with uncertainty and change
* Self\-driven, self\-motivated, enthusiastic and with a “can do” attitude
* Familiarity with Salesforce and NPS
* Advanced telecom managed services knowledge (e.g.: LAN, WAN, IPT, Security, Cloud, Conference, etc.)
* Experience in working with complex, multi\-divisional, multi\-geographical customers
* Experience in a Customer Success/ Customer Experience/ Service Management role, preferred
* Experience in collaborating with cross\-functional teams (E.g.: Account, Contract, Technical, Projects, etc.)
* ITIL 4 Certified or equivalent


 At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Client Services Professional

**Overall purpose of the job:** Ensure all orders are checked/packed and dispatched timeously and effective communication is maintained with all internal and external stakeholders. Complete daily dispatch reconciliations, maintain dispatch register, participate in stock take processes. Ad hoc duties as and when required.

 **Duties \& Responsibilities:**

* Ensure orders handed over are packed for dispatched with relevant courier service provider appointed.
* Ensure all stock is checked for quality and correct quantity prior to being packed.
* Ensure orders are captured with correct details to ensure delivery to correct addresses.
* Capture waybill information on Courier Service Provider portal and ensure all parcels being dispatched have the correct details.
* Ensure all required parcels are handed over to Courier service provider and no missed parcels.
* Follow up on dispatched orders and complete relevant trackers.
* Communicate with courier service provider daily on ETA of dispatched orders.
* Communicate with customers daily on ETA of dispatched orders.
* Ensure that all policies and procedures for dispatch activities are adhered to.
* Ensure compliance to dispatch and company SLA agreements.
* Ensure dispatch areas are always cleaned.
* Tracking outbound shipments and communicating delays with relevant stakeholders.
* Ensure warehouse tracking registers are received and validated with system transactions.
* Ensure Inventory Accuracy by overseeing daily stock movements, incumbents will minimize discrepancies, reduce shrinkage, and maintain accurate records essential for audits.

  

Minimum qualifications and experience:

* Matric / Grade 12
* Experience in a warehouse environment beneficial
* Data Capturing
* Excel / Microsoft Office
* SAP – Will be an advantage
* Post\-Grad qualification will be an advantage

  

Attributes:

* Attention to detail
* Able to work under pressure
* Good people skills
* Able to work in a team
* Finance acumen
* Fast Learner
* Time management
* Accuracy
* Deadline driven

Dispatch Clerk

The MattressWarehouse is looking for an Instore Sales Representative to join our branch in Midrand, Gauteng.

**Duties and responsibilities:** 

* Sales;
* Administration including but not limited to Cash\-ups, Receipting and Ageing;
* Following up with suppliers on orders;
* Schedule deliveries based on orders;
* Giving customers top notch service;
* After sales courtesy calls; and
* Drive towards a minimum monthly required GP etc.

**Specific candidate requirements:** 

* Motivated;
* Target driven;
* Excellent communication skills;
* Willing and fast learner;
* Be able to build and manage client base through prospecting \- Google, Telephone and emails o Team player;
* Professionally assist all clients;
* Always act in the best interest of the company;
* Presentable;
* Committed; and
* Punctual.

**Minimum requirements:** 

* **Computer literate;**
* Must be fluent in English (read, speak and write);
* Grade 12 (matric); and
* Minimum of three (3\) years’ experience in the retail industry.

**Package and remuneration:** 

* Salary package to be disclosed during interview.
* Basic with commission and incentives.

**If you are the type of person who is not scared to roll up your sleeves and get the job done, then please send us your CV for us to consider you to join our amazing team.** 

**VERY IMPORTANT \- please note that in order for us to assess if you are the perfect fit, you will need to submit a short video of yourself where you can demonstrate your language capabilities (English and any other South\-African language) you will also need to look presentable as this is a client\-facing role.**

**Please forward your CV with traceable references and certificates to bernice@themattresswarehouse.co.za**

**If you** do not hear from us in 7 days please regard your application as unsuccessful. We will keep your CV on file, for any other suitable jobs that come up, and contact you.

Pay: R4 678,86 \- R8 000,00 per month

Application Question(s):

* Are you a great communicator and can you work well under pressure?

Experience:

* Sales : 3 years (Required)

Language:

* English (Required)

Work Location: In person

Instore Sales Representative

**Listing reference:** adapt\_000290
**Listing status:** Online
**Apply by:** 20 August 2026
##### **Position summary**


**Industry:** Education \& Training
**Job category:** IT and Telecommunications
**Location:** Midrand
**Contract:** Permanent
**EE position:** Yes
##### **About our company**


Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally\-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.
##### **Introduction**


The Product Owner represent the customer by evaluating matching and prioritizing system enhancements, features and functionality that support the strategic direction of the system, are relevant and saleable and benefit end users. The Product Owners collaborates with clients, business development and other stakeholders to understand their requirements and goals. Other duties of the Product Owner include identifying product issues, determining the product roadmap, meeting operational and strategic goals and overseeing the development process. The Product Owner relies on the Delivery Manger and Lead Developers to ensure that only prioritized development items are planned, resources scheduled, and development executed ensuring that the team achieves their goals.
##### **Job description**


**PRIMARY RESPONSIBILITIES FOR THE ROLE**
  

**Product development roadmap**
  

* Responsible and accountable for the product’s success in the market.
* Responsible for roadmap with regards to products/systems within scope of control.
* Analyse user requirements (by liaising with clients and other stakeholders), market trends, and

competitors in order to maintain a “Strategic Product Roadmap” in collaboration with all stakeholders. (3
  

– 5\-year vision of the Product).
  

* Identify a prioritized list of items/features to be built into the standard system. This list of items is reflected

in and is referred to as the Product Backlog; (12 \- 18\-month vision of the Product).
  

* Maintains the Product Backlog by keeping it up to date in terms of requirement and prioritization, and

ensures that the Product Backlog is visible, transparent, and clear to all. This should preferably be
  

maintained within the organization’s chosen tool;
  

* As above, prioritization of the product backlog should be done with consideration of operational objectives

which include:
  

o Strategic direction of the product;
  

o Revenue targets;
  

o Technical debt (design issues, technology changes);
  

o Projects;
o Innovation.
  

o Ensure that the highest value items are worked on by the development team.
  

o Evaluate current offerings saleability with Business Development and advise on functionality to be
  

discontinued.
  

* Monitor and report on statutory compliance (such as taxation\- and labour legislation, occupational safety

regulations) of systems within scope of control.
  

* Collaborate with other POs with regards to the integration between all systems.
* Ensure that strategic and operational goals are met maintaining the correct balance between annuity and

client funded work (LSD, Projects)
  

o Division Budget Targets
  

o SWT Enhancement development
**Evaluation and prioritization of system enhancements**
  

* Evaluate requested / suggested system enhancements, features and functionality in terms of the strategic

direction of the system, saleability and benefit end users.
  

* Prioritize requested system enhancements, features and functionality into a prioritized product and sprint

backlog.
  

* Perform the role of Product Owner as defined by the official Scrum Guide (available here) within the Scrum

framework.
  

* Liaise and communicate with Adapt IT Education (e.g. Business Development, etc.) with regards to

requirements and prioritization on all cross\-BU projects (significant customer development, product
  

development, etc.).
  

* Be available to answer questions from and provide any clarifications to the development team regarding

items on the product and/or sprint backlog.
**Implementations and software development projects**
  

* Evaluation of VoR, BPM or Gap Analysis outcomes and advise on the high\-level design of system set\-ups,

business processes or software modifications to meet client business requirements.
  

* Participate in internal workshops to design solutions for functional requirements where required.
* Provide input to and verification of technical specifications, test plans, manual changes and quotations (for

client funded development).
  

* Assess the impact of implementing a design on the system as well as on Adapt IT Education Division

resources and put forward recommendations.
  

* Sign off on quotations for data updates and/or development for systems within scope of control.
* Approval of all functionality / bug fixes / technology conversions / ATOVs / data changes /etc. released /

deployed within a build for systems within scope of control (Builds).
  

* Approval of software distribution to customers test and/or production systems as per customer

agreements (Software Releases, i.e. crelease).
  

* Interface with multiple stakeholders internally and externally.

**Verification and software documentation**
  

* Sign\-ff on reviewed documentation, release note, user manuals and training manuals as prepared by the

team.
  

**Product support**
  

* Sign\-ff on reviewed documentation, release note, user manuals and training manuals as prepared by the

team.
  

**Mentorship / Training**
  

* Provide mentorship and guidance to internal staff on technical and system processes.
* Perform internal training for technical staff as required.
* Ability to mentor and assist others, and to lead internal training sessions
* Mentor resources on specialized knowledge.
* Maintain adequate knowledge of business practices that are addressed by systems within scope of control.
* Maintain adequate knowledge of the technical environment e.g.

o Tools and techniques used to document user requirements and prepare specifications;
  

o The infrastructure on which the Integrator System operates;
  

o The development methodology and tools used in Integrator.
  

* Maintain adequate knowledge of trends within the market with a focus on what competitor software

providers offer.
  

* Maintain up\-to\-date knowledge on legislative and statutory developments within all statutory bodies

related to the product within his / her responsibility.
**Business Development**
  

* Fulfil role of the Adapt IT Education spokesperson at ITS User Group Conference and User Group

Workshops (SWT) with regards to product(s)/system(s) within scope of control.
  

* Assist with the completion of Requests for Information / Requests for Proposal responses for systems

within the scope of control.
* Identify opportunities to sell systems and services to existing clients.

Team Management
  

* Manage the day\-to\-day running of the development team.
* Perform interim and final performance appraisals of staff who are deployed within the team of which they

are a Product Owner.
  

* Responsibility for staff discipline and non\-performance.

  

**KEY COMPETENCIES**
  

**Communication Skills**
  

* Sound interpersonal skills, creativity and ability to mix with other people
* Sound communication skills
* Have a high standard of written\- and spoken English skills
* Ability to communicate with personnel from clients on all levels, including senior management, technical

resources and administrative operational staff.
  

* Excellent verbal ability, communication, negotiation and presentation skills
* Ability to create, compose and edit written materials and presentations
* Ability to pitch proposals
* Ability to convey complex information in understandable terms
* 

Product Owner

**Job Overview**

Braai Block is looking for a hands\-on, results\-driven Store Manager to lead daily store operations, drive sales, and ensure an exceptional customer experience. The ideal candidate is passionate about food, leadership, and delivering high store standards.

**Key Responsibilities:**

\* Oversee daily store operations and ensure smooth running of the branch

\* Lead, train, and manage store staff to meet performance targets

\* Ensure excellent customer service and resolve customer queries professionally

\* Monitor stock levels, ordering, and minimize wastage

\* Ensure compliance with health, safety, and hygiene standards

\* Drive sales, promotions, and store profitability

\* Manage cash handling, banking, and daily financial reporting

\* Maintain store cleanliness and visual standards

\* Ensure staff adhere to company policies and procedures

**Requirements**

\* Minimum 2–5 years experience in a retail or restaurant management role

\* Strong leadership and team management skills

\* Good understanding of stock control and cash handling

\* Ability to work under pressure in a fast\-paced environment

\* Excellent communication and problem\-solving skills

\* Willingness to work shifts, weekends, and public holidays

**Preferred Skills**

\* Experience in food ,restaurant environment or Retail Industry

\* Strong sales and customer service background

\* Basic computer literacy (POS systems, reporting)

Work Location: In person

Store Manager

**ROLE PURPOSE**  

The Executive Personal Assistant provides professional, confidential and proactive executive support to multiple Executive Committee (Exco) members. The incumbent acts as a trusted business partner, ensuring the effective management of executive calendars, governance activities, reporting requirements, procurement administration, business communications, travel coordination, stakeholder engagement and operational priorities.


The role enables Exco members to focus on strategic leadership by ensuring seamless administrative, organisational and coordination support across internal and external stakeholders. The Executive Assistant contributes to the efficient functioning of the Executive Office and supports the achievement of Nexio's business objectives through effective planning, reporting, governance and operational excellence.  

  

**ROLE REQUIREMENT**  

* Provide comprehensive administrative support to multiple Exco members.
* Manage complex calendars, appointments and scheduling conflicts.
* Screen and prioritise telephone calls, emails and correspondence.
* Coordinate meeting requests and stakeholder engagements.
* Arrange Exco, management and stakeholder meetings.
* Prepare agendas, presentations and supporting documentation.
* Attend meetings and compile accurate minutes and action logs.
* Track and follow up on actions and decisions to completion.
* Consolidate weekly, monthly and quarterly executive reports.
* Develop presentations, dashboards and executive summaries.
* Gather information from business units for Exco reporting.
* Ensure reporting deadlines are met and information is accurate.
* Raise purchase requisitions and purchase orders in accordance with company processes.
* Follow up on procurement requests and approvals.
* Process vendor invoices and monitor payment status.
* Maintain records of purchases and expenditure for the Executive Office
* Coordinate local and international travel arrangements.
* Manage flight, accommodation, transport, visa and forex requirements.
* Prepare detailed travel itineraries.
* Coordinate executive conferences, customer engagements and company events.
* Act as a central point of contact for executives.
* Engage professionally with customers, vendors, partners and employees.
* Draft correspondence, communications and executive announcements.
* Maintain strong relationships across all business areas.
* Maintain accurate filing systems, contracts and executive documentation.
* Manage confidential information and records securely.
* Ensure version control and document retention standards are maintained.
* Support special projects and strategic initiatives.
* Coordinate activities between Exco members and departments.
* Monitor progress on deliverables and key actions.

  

**PROFESSIONAL COMPETENCIES**  

* Advanced Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)
* Reporting and Dashboard Preparation
* Procurement Administration
* Business Writing and Correspondence
* Meeting and Governance Administration
* Travel and Event Coordination
* Budget Monitoring and Invoice Processing
* Records and Information Management
* Project Coordination
* Stakeholder Management

  

**QUALIFICATIONS \& EXPERIENCE**  

* Grade 12 / Matric.
* Diploma or Certificate in: Office Administration, Secretarial Studies, Business Administration, Executive Assistance, Related Business Qualification
* 5–7 years' experience as an Executive Personal Assistant supporting senior executives.
* Experience in procurement administration and invoice processing.
* Experience preparing executive reports, presentations and management packs.
* Experience arranging local and international travel.
* Experience within ICT, technology, telecommunications, managed services or professional services environments will be advantageous.

Executive Personal Assistant

**Role Purpose**



To provide thought leadership and guidance regarding what is required to fulfil specific and or diverse security requirements. This includes security adoption plans, security architecture and design, responding to tenders, enabling cyber security resiliency using solutions that consider best practice aspects such as identification, protection, detection, response and recovery, testing, situational awareness, learning and evolving. Security Solution Architects further guide architecture discussions and the deployment thereof in security environments. Lastly, they provide hands\-on business\-oriented and enabling strategic and technical consulting to our customers.  

  

The Cyber Security Solution Architect is a solution leadership role within Cyber Security Sales that is responsible for delivering pre\-sales and solution architect requirements to enable business growth across segments, including but not limited to engaging with customers, to understand their Cyber Security requirements in detail, to present suitable solutions and services, to provide thought leadership, to establish appropriate solution architectures, and to respond to customer requirements in the form of quotations and proposals (including tender responses). The Security Solution Architect is further a sales coach and leader, has a challenger mentality, is savvy in sales leadership practice, and contributes with vision and flawless execution of solution sales across workloads and solution areas.  

  

This position is also responsible for assisting our Security Sales Specialists (SSS’s) within the Cyber Security team, the Head of Cloud and Cyber Security within OPCO’s, and Key Account Managers (KAM’s) in Liquid to identify, scope, present and respond as part of the customers Cyber Security requirements journey.


**Description**



Working within the Liquid Sales \& Cyber Security team members to create and drive engagements, opportunities, and pipeline.Work with the broader business unit teams when responding to customer requirements and tenders. Understand the processes needed to enable Cyber Security sales, pre\-sales, as well as hand\-over to Delivery.Work with technical and non\-technical business units such as the procurement and commercial teams to sometimes create, package, and present new Cyber Security solutions that address customer requirements.Assist in developing new solutions and services to gain / increase our market share.Lead competitive learning by market research, evaluating competitor products, programs, weaknesses, strengths and strategies and then educating key internal stakeholders to develop competitive solutions.Assist in conducting customer assessments and result reporting back to customers.Provide thought leadership with regards to solution deployments, best practices, due diligence, migrations or transitions, etc.



Maintain up to date understanding of Cyber Security industry trends and technical developments.Work closely with Product Management team to onboard new vendor solutions and to create new solutions and services.Create new proposal templates that can be used by SSS’s in Cyber Security and the Sales teams.Assist the Cyber Security Delivery teams to understand what they need to do in terms of proposed solution delivery.Assist the Cyber Security Delivery team with basic technical deployment tasks where they don’t have local presence to do so.Ensure that the Cyber Security team members and Sales are enabled to on\-sell newly created solutions and services.



Cyber Security subject matter expert. Ensure that customer requirements are understood, detailed solutions are designed, and responses ar prepared. Understand and apply Cyber Security industry best practices, as well as related methodologies and processes that are needed in support. Technical and non\-technical write\-ups aligned to the Cyber Security templates and standards. Speak to or recommend solutions and services in line to customer requirements. Responsible to respond to RFI/RFB/RFP tender requirements. Recommend appropriate architecture standards and implementation of technical Cyber Security solutions. Present the value proposition of Liquid Cyber Security solutions and services to the customers in a consultative manner, including relevant presentations.



Conduct technical and non\-technical consultations with customers. Facilitate demand creation workshops and assessments with customers. Provide Cyber Security training to Liquid Cyber Security SSS’s and Key Account Managers (KAM’s).Stay in touch with the latest leading and evolving Cyber Security technology solutions and services.Ensure self\-development and that relevant Sales and pre\-sales vendor certifications are up to date, also technical vendor certifications where so required.


  

Suitable degree in IT, Engineering, Security or related field and Post\-Graduate: Essential



Must have Cyber Security vendor certifications / qualifications, both technical and pre\-sales: Preferred



Must have industry\-acknowledged information security or Cyber Security certifications such as CISSP, CISA, CISM, CRISC, SABSA, TOGAF:Essential



Evidence of pre\-sales activities and proposal writing, including tender responses



Demonstrable experience in architecting complex security projects/programmes



Demonstrate the ability to solve complex, multi\-system problems



Extensive experience in architecting enterprise security solutions



Experience of working in a close Agile / Scrum team



In\-depth knowledge of IT and/or Telecoms technology architecture domains and how security is applied for networks, endpoints, servers, databases, applications, Cloud, OT, IOT, etc.

Cyber Security Solution Architect ? Pre-Sales

**Job Grade: C1**  

  

**Job Purpose**  

  

Responsible for maintaining the financial records within Mustek by accurately and efficiently recording the day\-to\-day financial transactions of the company, to achieve the company's financial and business objectives, according to the required standards and proper service levels.  

  

**Main Objectives:**  

Cash Flow Management

* Responsible for accurate and timeous payment/transfer release.
* Ensure that the correct bank account, date, value and authorization have been retrieved and loaded on the relevant banking platform.
* Ensure the accurate management and communication of financial information by completing relevant bookkeeping duties.
* Timeous creation of sundry invoices: Customer onboarding and information maintenance \- Retrieve the Company registration documentation, create the customer account and update the information as required.
* Ensure all supporting documentation and internal/external references are received with each new invoice/credit note request.
* Capture/Accrual all monthly sundry invoices/recoveries of expenditure in the correct periods and correct GL accounts.
* Ensure documentation meets SARS requirements and adheres to Company policies.
* Send statements to customers and follow up on overdue payments.
* Capture and allocate cashbook receipts by the 4th of each month.
* Create AP/AR offset journals when required.
* Submit monthly feedback of AR Age items to Financial Manager\-AP by the 12th of each month. Engage with internal staff/customers to resolve queries. Resolution of 100% of queries within 3 months.
* Monitor credit balances and action refunds when required.
* Accurate completion of Cash\-on\-Hand (JHB petty cash) duties daily.
* Responsibilities include but are not limited to: Retrieve cash vouchers and ensure all supporting documentation and internal references are received as required. Scrutinise expenditure and review accuracy of figures and confirm that the expenditure adheres to Company policies. Capture all expenditure and receipts in the correct periods and correct GL accounts. Reconcile general ledger balance to cash count. Follow up on any discrepancies identified.
* Accurate completion of branch petty cash duties before the 8th of each month.
* Retrieve petty cash sheets monthly and apply same responsibilities as outlined in Cash\-on\-Hand duty.
* Monthly cashbook preparation and reconciling of all Mustek bank accounts to be submitted by the 10th of each month.
* Request/Download bank statements and distribute to the relevant parties daily. Ensure bank statements are correctly categorised and electronically stored.
* Import bank statements daily, match bank transactions to AP/AR postings and follow up on any unposted transactions or discrepancies identified. Any further unidentified transactions to be raised with the relevant team/bank.
* Capture manual transactions from bank statements eg. daily transfers, bank charges and interest.
* Identify insurance claims received and follow up with relevant parties for correct GL allocation.
* Prepare and process monthly revaluation journals for CFC bank accounts.
* Share cashbook balance confirmation sheet with the Financial Manager – AP.
* Engage with internal staff/banks to resolve queries. Resolution of queries within 1 month.
* Perform all duties to meet audit requirements and to submit documentation promptly.
* Perform other ad\-hoc duties as assigned.
* Financial records are well maintained and stored.
* Actively reduce paper wastage in the office environment.


Soft Skills and Communication Management  

* Perform all duties with professionalism and business etiquette.
* Good communication skills and ability to establish and maintain effective working relationships.
* Teamwork/ Employee Engagement/Office Morale upliftment.
* Prompt assistance to emails and telephone enquiries. Problem\-solving.
* Deliver work to the best of your ability, even on tough days; Go above and beyond your job description.
* Constantly look for opportunities to grow and improve.

**Qualification and Experience:**  

* Matric
* BCom in finance will be advantageous.
* Minimum 3 years' experience in similar position at a similar level.

  

**Skills and Knowledge:**  

* Financial management principles
* Basic understanding of good corporate governance principles
* Internal processes and procedures regarding finance management
* Good computer literacy in Microsoft applications especially Excel
* General knowledge of accounting
* Good written and verbal communication skills
* Good telephone etiquette
* Good administration skills
* Ability to establish and maintain effective working relationships
* Time management skills
* Ability to plan and organize

Bookkeeper (Midrand)

**Join our Team**
-----------------


**About this opportunity**


We are looking for an experienced Integration Engineer responsible for developing, implementing, and integrating technical solutions for customers. In this role, you will focus on delivering and integrating BSS solutions, particularly Charging Systems.


You will be part of Solution Area BOS (Business and Operational Support Systems) within Market Area Europe, Middle East \& Africa, supporting Monetization and Charging System solutions.


The role requires a minimum of 3 years of telecom experience with strong BOS knowledge, preferably within Ericsson Charging environments.

**What you will do**

* Stay updated on new technologies and share knowledge to support customer competence development
* Deploy, configure, integrate, and test Business Support System solutions and products
* Troubleshoot issues, perform analysis, and provide effective solutions
* Support Solution Architects and Project Managers throughout the sales and delivery lifecycle
* Implement Ericsson BOS portfolio solutions and qualified third\-party partner solutions/services
* Participate in knowledge transfer, documentation, and information sharing activities

**You will bring**

* B.Sc. degree in Engineering, Telecom, Computer Science, IT, or related fields
* Minimum 3 years of experience in telecom or IT systems implementation
* Strong understanding of telecom concepts, processes, and BOS solutions
* Experience with Charging Systems and telecom protocols such as SS7, CAMEL, and Diameter
* Proven experience in BOS solution implementation and integration
* Knowledge of cloud and virtualization technologies is an advantage
* Strong customer\-facing, consultative, and self\-driven mindset
* Excellent communication and stakeholder management skills
* Fluent written and spoken English
* Previous experience in technical roles such as Charging Integration, Support, or Operations Engineer

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to “Life at Ericsson MEA”, visit short video Click Here

 **What happens once you apply?**


Click Here to find all you need to know about what our typical hiring process looks like.

  

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

  

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

 **Primary country and city:** South Africa (ZA) \|\| Woodmead

 **Job details:** Integration Engineer

 **Job Stage:** Job Stage 5

 **Primary Recruiter:** Dilay Güler

 **Hiring Manager:** Fatma ElZahraa Mustafa

Charging Integration Engineer

**Closing date: 24 July 2026**  

  

**Purpose:**



The primary responsibility of this role is to lead, manage, and oversee the Retail Sector, ensuring the successful delivery of food safety, quality assurance, occupational health and safety, auditing, inspection, and compliance services. The Sector Manager is responsible for driving operational excellence, regulatory compliance, client satisfaction, financial performance, and team development while supporting business growth and maintaining strong relationships with key retail clients.

  


**Responsibilities:**

  


**Strategic Leadership**


* Develop and implement sector strategies aligned with business objectives and growth targets.
* Identify market trends, industry developments, and emerging risks within the retail sector.
* Drive continuous improvement initiatives to enhance service delivery, operational effectiveness, and client satisfaction.
* Support the achievement of company strategic objectives through effective planning and execution.
* Monitor sector performance and implement corrective actions where necessary.

  


**Operational Management**


* Oversee the delivery of food safety, occupational health and safety, audit, inspection, and compliance services within the retail sector.
* Ensure services are delivered in accordance with company procedures, client requirements, and regulatory standards.
* Monitor operational performance against established KPIs and service level agreements.
* Manage resource allocation, scheduling, and workforce utilization to optimize productivity.
* Ensure consistent quality and technical excellence across all service delivery activities.

  


**Client Relationship Management**


* Develop and maintain strong relationships with key retail clients and stakeholders.
* Act as the primary escalation point for operational and service\-related client concerns.
* Conduct regular client reviews to ensure service expectations are met or exceeded.
* Identify opportunities to expand services and strengthen client partnerships.
* Promote a customer\-centric culture across all teams.

  


**Regulatory Compliance and Governance**


* Ensure compliance with applicable food safety, health and safety, environmental, and industry regulations.
* Maintain awareness of legislative changes and emerging industry requirements.
* Ensure audits, inspections, and assessments are conducted in accordance with approved methodologies and standards.
* Monitor technical performance and ensure adherence to quality assurance requirements.
* Support accreditation, certification, and regulatory requirements affecting the sector.

  


**People Leadership**


* Lead, mentor, coach, and develop Account Managers, Auditors, and Technical Specialists.
* Foster a culture of accountability, collaboration, innovation, and continuous improvement.
* Conduct performance management processes, including reviews, development planning, and coaching.
* Support talent development, succession planning, and employee engagement initiatives.
* Promote company values, policies, and a positive working environment.

  


**Financial and Commercial Management**


* Manage sector budgets, forecasts, and financial performance.
* Monitor revenue, profitability, operational costs, and resource utilization.
* Ensure achievement of financial targets and business objectives.
* Support business development activities, proposal submissions, and contract renewals.
* Identify opportunities for business growth and improved profitability within existing and new client accounts.

  


**Reporting and Communication**


* Prepare and present operational, financial, and performance reports to senior management.
* Communicate sector performance, risks, opportunities, and improvement initiatives to relevant stakeholders.
* Ensure accurate and timely reporting of client service delivery metrics.
* Facilitate effective communication between operational teams, clients, and leadership.

  


**Continuous Improvement**


* Identify opportunities to improve operational efficiency and service quality.
* Promote innovation and best practices within the sector.
* Implement corrective and preventative actions where required.
* Support change management initiatives and business transformation projects.
* Stay informed of industry trends, technological advancements, and market developments.

  

**Qualification:**


* Bachelor's Degree in Food Science, Food Technology, Microbiology, Environmental Health, Quality Management, Occupational Health and Safety, or a related field.
* Postgraduate qualification in Business Management, Leadership, Strategic Management, or Commerce will be advantageous.
* MBA or equivalent executive leadership qualification will be advantageous.
* Professional certification in HACCP, ISO 22000, FSSC 22000, ISO 45001, Lead Auditor, or related standards will be advantageous.

  


**Experience:**


* Minimum 10 years' experience within food safety, quality assurance, auditing, compliance, inspection, or related industries.
* Minimum 5 years' experience in a management or leadership position.
* Experience managing large retail client portfolios and key stakeholder relationships.
* Experience leading multidisciplinary teams across multiple geographical locations.
* Experience managing budgets, forecasting, and financial performance.
* Experience driving operational improvement and business growth initiatives.
* Experience working within highly regulated and compliance\-driven industries.

  


**Skills:**


* Strong strategic planning and business management skills.
* Excellent leadership, coaching, and people development capabilities.
* Strong client relationship and stakeholder management skills.
* Excellent communication, presentation, and negotiation skills.
* Strong financial and commercial acumen.
* Ability to manage multiple priorities and competing deadlines.
* Strong operational planning and resource management skills.
* Effective problem\-solving and decision\-making capabilities.
* Strong project and change management skills.
* Ability to influence and collaborate across all levels of the organization.
* Advanced report writing and analytical skills.
* Strong customer service and relationship\-building skills.

  


**Knowledge:**


* Food safety management systems and standards.
* HACCP principles and risk management methodologies.
* Occupational Health and Safety legislation and standards.
* ISO standards and auditing principles.
* Regulatory requirements applicable to the retail and food sectors.
* Operational management and service delivery practices.
* Financial management, budgeting, and forecasting principles.
* Performance management and leadership best practices.
* Business development and account management principles.
* Continuous improvement methodologies and quality management systems.
* Industry trends, market developments, and emerging compliance requirements.

  


**Other:**


* Ability to travel nationally and internationally as required.
* Willingness to work outside normal business hours when required by operational needs.
* Ability to manage multiple stakeholders in a fast\-paced environment.
* High level of professionalism and confidentiality.
* Strong commitment to quality, compliance, and client service excellence.
* Ability to represent the organization professionally with clients, regulatory bodies, and industry stakeholders.
* High degree of professional ethics and values aligned with:
	+ Integrity
	+ Courage
	+ Care
	+ Passion
	+ Innovation
	+ Accountability
* Preference will be given to employment equity candidates.

AssureCloud Sector Manager, Midrand

**We’re Hiring \| Member Services Consultant**

**Central Regional Chamber \| Printing SA**

Printing SA is seeking to appoint a suitably qualified and experienced **Member Services Consultant** for our **Central Regional Chamber**.

This is an exciting opportunity for a dynamic professional with experience in **member services, labour relations, human resources, training and development, and stakeholder engagement**.

The Central Regional Chamber covers the following areas:

**Free State, Gauteng, Limpopo, Mpumalanga and North West**

**The primary purpose of this role is to:**

* Liaise with, assist, consult and advise existing and prospective members of Printing SA
* Grow and sustain chamber membership through focused initiatives
* Plan and execute member services and industry events to ensure the Chamber meets its objectives

**Key areas of responsibility include:**

* Labour consulting and member advisory services
* Human resources support and policy guidance
* Training and development coordination
* Membership growth and relationship management
* Planning and participating in chamber events, networking functions, technical forums, awards ceremonies, golf days, exhibitions, annual dinners, career days, and monthly meetings

**Minimum requirements:**

* National Diploma/Degree in Human Resources Management, with a major in Labour Relations and Training
* Certificate/Diploma in Labour Relations Management
* SDF, Assessor and Moderator
* Minimum of 5 years’ relevant experience
* Strong knowledge of HR and labour legislation in South Africa
* Valid Code B driver’s licence and own vehicle

**The ideal candidate will have:**

* Excellent verbal and written communication skills
* Strong relationship\-building ability
* Exceptional organisational and administrative skills
* A solutions\-driven mindset
* The ability to work independently and under pressure
* An understanding of training techniques and industry engagement
* Sound knowledge of the printing and/or packaging industry will be advantageous

**Assumption of duty:** As soon as possible

**Closing date:** 28 August 2026

Interested candidates should submit:

* A detailed cover letter indicating suitability for the role
* A comprehensive CV
* Certified copies of relevant qualifications

Applications can be forwarded to:

**rcook@printingsa.org**

Work Location: In person

Member Service Consultant

**Experienced Bartender / Mixologist Wanted**

We're looking for a passionate and experienced **Bartender / Mixologist** to join our team.

**Responsibilities:**

* Prepare and serve a wide range of alcoholic and non\-alcoholic beverages to a high standard.
* Create and present signature cocktails with consistency and flair.
* Deliver exceptional customer service in a fast\-paced environment.
* Maintain cleanliness and organization of the bar area.
* Monitor stock levels, assist with inventory, and minimize waste.
* Ensure compliance with all health, safety, and responsible alcohol service regulations.
* Process customer payments accurately and efficiently.

**Requirements:**

* Previous experience as a bartender or mixologist is essential.
* Strong knowledge of classic and contemporary cocktails, spirits, wines, and beers.
* Excellent communication and customer service skills.
* Ability to work evenings, weekends, and public holidays.
* Professional appearance and positive attitude.
* Ability to multitask and remain calm under pressure.
* Barista experience is essential.

If you have a passion for creating exceptional drinks and memorable guest experiences, we'd love to hear from you. Please send your CV along with a recent photo and contactable references.

Job Types: Full\-time, Permanent

Pay: R4 500,00 \- R5 000,00 per month

Work Location: In person

Bartender/Mixologist

**ROLE PURPOSE**  

  

The Managed Services Solutions Architect is responsible for the design and on\-boarding of Services’ solutions across the Nexio services portfolio. that support the Customer requirements and business objectives. The solution components must support the overall business objective, be sustainably executable, be cost effective, and deliver the appropriate levels of profitability to meet the Nexio objectives.
This role requires the provision of service solutions, in support of technology offerings from Nexio business units to existing and prospective customers. It also includes aligning multiple stakeholders to determine and formulate plans, templatise the business development and pricing process for Services, and implement and co\-ordinate the processes and activities to on\-board Services that are sold.


The Solutions Architect must be able to handle multiple projects, be innovative, and be able to communicate effectively across multiple departments in different degrees of services, business, and technical detail. Solution Architects provide guidance, support, and discipline as needed, in a team setting to resolve complicated requirements.  

  

**ROLE REQUIREMENT**  

* Primarily involved in the development, evolution, and approval of the long\-term vision across a function.
* Solutions Architect
* Direct impact on business performance
* Provides technical leadership to managers and/or professional staff
* Provides technical guidance to employees

 **Business Unit Collaboration**

* Overall responsibility for all Managed Services proposals and pricing.
* Responsible to provide quality solutions and pricing for Services deliverables.
* Participate in the development and execution of a Managed Services strategy to deliver growth of the Services BU, generation of long\-term annuity income opportunities for Nexio and, operational relevance and efficiency.
* Participate in the development, management, and continual update of the Nexio service catalogue.
* Collaborate with sales in an appropriate manner to help Nexio to win new business and retain existing clients at appropriate levels of profitability.
* Ensure collaboration and alignment with all business units so that they understand the services and solutions being positioned and can provide input accordingly.
* Implement and continuously develop Services pricing models and calculators.

 **Solution Development**

* Overall responsibility for the Managed Services components in proposals, RFIs, RFPs and RFQs.
* Understanding the client solution requirement and creating a framework for the Managed Services response, aligned to client requirements and overall solution.
* Unpack and co\-ordinate the service requirements, incorporating internal Nexio BUs, sub\-contractors and any other third parties.
* Obtaining and collate service solution information and pricing aligned to the requirements, inclusive of:
* Service definitions and descriptions
* Cost drivers
* Resourcing requirements
* Integration requirements
* References
* Transition and/or implementation approach, deliverables, and timelines
* Documenting the service solution in line with the requirements, ensuring:
* All requirements are answered.
* Providing solutions for review that is structured and relevant to the client requirements and solution design, avoiding copy and paste data\-dump.
* Provide solutions for review that has been formatted to the Managed Services standard.
* Ensure solution delivery timelines are met, and fully aligned to quality standards.
* Facilitate solution review gates, inclusive of solution sign\-off and commercial approval.**Solution Pricing**


	+ Ensure the services proposed are appropriately priced and aligned to the required scope of services, including:
	+ Due Diligence
	+ Service Implementation / Service Transition
	+ Service Transformation
	+ Service Integration
	+ Cost Drivers
	+ Assumptions and Exclusions
	+ Obtain financial approval form RFP stakeholders prior to solution submission.
	+ Comprehensive financial model for the contracted service duration, reflecting service\-related revenue, margin, and cost distribution.

 **Solution and Client On\-boarding/ Transition**

* Overall responsibility for creating and maturing a transition/ on\-boarding framework for new clients and services; and
* Overseeing the execution of transition/ on\-boarding projects to ensure that new services and clients are set up for success and are delivered at the appropriate level of quality.

**Contract and Risk Management**

* Participate in all elements of contract negotiation, contract on\-boarding, for Nexio contracts with clients, 3rd parties and suppliers.
* Ensure that all contracts are aligned to the solutions developed to mitigate risk and protect Nexio’s financial, reputation and other interests; and
* Ensure development and agreement of SLAs and Underpinning Contracts aligned to the Solution Scope, prior to handing over to the Transition and Operations teams.

  

Additional Information:

* Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization
* Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
* Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
* Able to be a “big picture” thinker
* Encouraging to team and staff; able to mentor and lead
* Excellent verbal and written communication skills
* Able to align multiple strategies and ideas
* Confident in producing and presenting work
* In\-depth understanding of the IT and Telecommunications industry

  

**TECHNICAL / PROFESSIONAL COMPETENCIES**  

* Proven comprehension of cross\-functional domains and the ability to design and present integrated solutions within our customer environments.
* Ability to interface with C\-level customers, partners and peers at a strategic and technical level.
* Demonstrate creative problem\-solving and decision\-making to solve complicated business problems.
* Excellent analytical, organisational, presentation and customer service skills.
* Able to align and articulate capabilities as they relate to business priorities and goals.
* Solid skill in preparing written communications and materials.
* Excellent interpersonal and communication skills: active listening and customer\-care; knowledge and compliance with email correspondence.
* Ability to multi\-task and adapt to changes quickly.
* Self\-motivated with the ability to work in a fast moving and changing environment.
* Willing to work overtime as and when required
* Willing to travel regularly to customer locations and industry events.

  

**QUALIFICATIONS \& EXPERIENCE**  

* Matric
* Bachelor's degree in information technology or equivalent qualifications
* ITIL Foundation certification
* 10\+ years of IT experience across all disciplines in infrastructure technology solutions.
* 7\+ years of experience developing IT Service solutions and strategies across multiple domains across all disciplines.
* 5\+ years Managed Services and / or Outsourcing experience.
* Understanding of service delivery models and the commercialisation thereof.
* Proven ability to drive collaboration and lead multi\-disciplinary teams.
* Experience with project management disciplines preferred.

  

**LEADERSHIP COMPETENCY REQUIREMENTS**  

  

* A strong grasp of best practice
* Strong understanding of IT technologies and appropriate industry knowledge
* Proposal generation and writing skills
* Contract Management experience and skills
* Commercial mind\-set
* Process driven
* Ability to meet deadlines and work under pressure
* Attention to detail and a passion for quality
* Conflict resolution skills
* Good communication skills required – written, presentation and verbal
* Decision making and negotiation skills
* Highly 

Solutions Architect: Managed Services

**Job Description**
===================


To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self\-service). Ensure all interactions align with established policies, processes, and service standards.
Hello Future **FNB Community Advisor DHA**  

Welcome to **FNB**, the home of the **\#changeables**. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  

  

As part of our team in **FNB Points of Presence (POP)**, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

**Please note that this is a 12\-Month Hourly Rate Contract (Department of Home Affairs Initiative)**  

  

Are you someone who can:

* Build and maintain strong relationships with clients.
* Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
* Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
* Ensure compliance with rules and processes and has attention to detail.
* Educate customers to the correct Banking platform aligned with their needs.  

Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
* Analyse customer data and recommend tailored solutions.
* Achieve sales results by providing contextual and integrated financial solutions to customers.
* Conduct yourself in an ethical manner.
* Takes accountability for own performance, personal and career development.
* Show empathy with customers.
* Stay updated on industry trends and product knowledge.
* Maximize channel optimisation opportunities identified aligned to customer needs
* Ensure activities support cost containment and reduction
* Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
* Fulfilling transactions above the benchmark set and providing an exceptional customer experience


Qualification \& Experience Requirement

* **Minimum Qualification: Grade 12/ NQF Level 4**
* **Preferred Qualification: NQF Level 5** Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
* **1–3 years of experience** in customer‑facing environments, service delivery, or client support within financial services


You will be an ideal candidate if you possess the following:

* Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
* Confidence in guiding customers toward digital and Self‑Service solutions
* Ability to identify sales opportunities and support portfolio growth
* High levels of accuracy, discipline, and adherence to process
* Strong organising, planning, and time‑management capability
* Commitment to delivering consistent, exceptional service


You will have access to:

* Opportunities to build relationships as part of a dynamic team.
* A challenging working environment
* Personal and professional growth
* Opportunities to have an impact in a local market as a brand ambassador.


You can be a match if you are:

* Customer Centric.
* Enjoy solving problems.
* Persuasive selling skills
* Able to understand rules in a regulated environment.
* Agile and Flexible
* Strong communication and interpersonal skills
* Have a results\-driven attitude with a passion for exceeding targets.
* Have excellent Organisational skills and attention to detail.

**Apply now** if you are interested in taking the next step. We look forward to engaging with you!  

  

All appointments will be made in line with **FirstRand Group’s Employment Equity plan**. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**


24/07/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FNB Community Advisor DHA

Administrative Assistant Intern

As an Administrative Assistant Intern, you will provide administrative support to the day\-to\-day operations of our cleaning and real estate business. This internship is designed to give you practical workplace experience while developing your administrative, organisational, and customer service skills.

Key Responsibilities

* Answer incoming phone calls and respond to emails.
* Schedule appointments and maintain calendars.
* Prepare quotations, invoices, contracts, and other business documents.
* Capture and maintain accurate client and property records.
* Assist with filing, scanning, and organising company documents.
* Coordinate cleaning bookings and communicate with clients and staff.
* Assist with property administration, including rental and sales documentation.
* Update spreadsheets and databases.
* Support social media and marketing activities when required.
* Perform general office administration and any other duties assigned by management.

This internship is an excellent opportunity for someone looking to gain valuable experience in administration while working in both the cleaning and real estate industries.

Pay: From R3 000,00 per month

Education:

* High School (matric) (Required)

Location:

* Midrand, Gauteng (Required)

Work Location: In person

Administrative Assistant

The Senior Security Information and Events Management \[SIEM] Engineer will be responsible for the maintaining, configuring, optimizing and reporting on the SIEM. The Senior SIEM Engineer is expected to collaborate with leadership to develop metrics based on situational awareness and threat monitoring at an enterprise level that will be reported based on the approved plan and supporting checklists.


The focus of this position will be on the **Microsoft Azure Sentinel** platform.



Overview:


* Manages the functionality and efficiency of the SIEM infrastructure
* Maintains the integrity and security of servers and systems.
* Sets up administrator and service accounts.
* Maintain system documentation and standard operating procedures.
* Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
* Develops and monitors policies and standards for allocation of SIEM resources.
* Provides advice and training to end\-users.
* Provides guidance and work leadership to less\-experienced staff members and may have supervisory responsibilities.
* Maintains current knowledge of relevant technologies as assigned.
* Participates in special projects as required.
* Deploy new SIEM logging, playbooks, device connectors as required to collect data feeds.
* Provide capability to analyse SIEM output and interpret reports.
* Integration of data feeds (logs) into SIEM.
* Perform content development to properly identify data feeding to the SIEM.
* Develop filters to assist in the identification of significant events.
* Develop reports (manual and automated) to support the development, collection, and reporting of quality assurance and performance metrics (as defined by the client) .
* Develop dashboards/reports for external customers for system monitoring.
* Provide ad\-hoc training to analysts focusing on specific client missions, including generic SIEM training sessions and Custom Use Case training sessions.
* Provide recommendations and implement changes to optimize SIEM products in the customer environment.
* Support the client in fact finding or case supporting tasks as it relates to SIEM.
* Evaluate relative SIEM product advancements and provide recommendations to the customer.
* Identifies security risks, threats and vulnerabilities of networks, systems, applications and new technology initiatives.
* Provides technical support in the monitoring of firewalls, intrusion detection systems, and enterprise anti\-virus and software deployment tools.
* Conducts complex security architecture analysis to evaluate and mitigate issues.
* Develops implements, enforces and communicates security policies and/or plans for data, software applications, hardware and telecommunications.
* Acts as team lead, managing and mentoring efforts of junior engineers.
* Develops capacity planning for entire SIEM infrastructure over 3 years.


**Able to implement an Azure Sentinel SIEM solution end to end with the ability to leverage cost efficiencies from the Azure stack.**


  

**Qualifications \& Education Requirements**


* Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications.
* One or more of these industry Cybersecurity Certifications: CISM, CEH, OSCP, CompTiA Security Plus, as well any SIEM related qualification. The Microsoft SC200 qualification will be highly advantageous.
* Strong analytical and organizational skills.
* Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
* Experience with securing various environments preferred.
* Experience in working across security technologies.
* Managed security services experience across complex architectures.
* In depth understanding of the role of incident analysis tools.
* In depth understanding of various types of log analysis.
* Prior experience to advise, plan, deploy, configure, manage and monitor large scale and complex cyber defence and IT risk management and information or cybersecurity solutions

  


**Experience Required**


* Minimum of six (6\) years of work experience and three (3\) years of relevant experience in SIEM engineering in a Security Operations Center \[SOC]
* 3 years’ experience implementing Azure Sentinel SIEM solutions.
* Strong analytical and organizational skills.
* Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
* Experience with securing various environments preferred.
* Experience in working across security technologies.
* Managed security services experience across complex architectures.
* In depth understanding of the role of SIEM engineering tools and dashboards.
* Prior experience to advise, plan, deploy, configure, manage and monitor large scale SIEM solutions.
* Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally
* Must work well under pressure and changing priorities
* Have demonstrated ability to plan, prioritise, coordinate and manage multiple, and often conflicting, initiatives
* Able to establish trust and build on\-going client relationships
* Ability to translate and clearly formulate technical issues in business terms
* Good interpersonal skills
* Analytical and Problem solving skills
* Possess a strong work ethic and sense of urgency
* Team player
* Self\-starter
* Outcomes driven yet risk aware

L3 SIEM Engineer

**Listing reference:** adapt\_000289
**Listing status:** Online
**Apply by:** 13 August 2026
##### **Position summary**


**Industry:** Education \& Training
**Job category:** Others: Education and Training
**Location:** Midrand
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** No
##### **About our company**


Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally\-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.
##### **Introduction**


To provide strategic leadership across a portfolio of key TVET client accounts, strengthening long\-term partnerships, accelerating sustainable revenue growth, and delivering measurable institutional value. In an AI\-enabled environment, the role is accountable for advancing client awareness, adoption, and value realisation of AI\-enabled solutions that enhance service delivery, operational efficiency, and innovation outcomes.
##### **Job description**


**Strategic Account Leadership**


* Own and drive the strategic direction of assigned client accounts
* Develop and maintain multi\-year account plans aligned with client and organisational objectives
* Build long\-term partnerships focused on value realisation and sustainability
* Position the organisation as a trusted strategic partner
  

**Stakeholder Engagement \& Relationship Management**


* Build and maintain strong relationships across:
* + Operational stakeholders
	+ Management level
	+ Executive / C\-level stakeholders
* Conduct regular stakeholder engagement sessions to assess:
* + Client satisfaction
	+ Emerging challenges
* Strategic priorities
* + Serve as the primary point of contact for all client\-related matters

**On\-Site Client Engagement**


* Use on\-site engagement to:
* + Identify opportunities for AI\-enabled improvements
	+ Assess readiness for automation and analytics solutions
	+ Gather real\-world insight to support AI\-driven solution proposals
	+ Advocate for customer needs in product and business planning

**TVET Sector Advisory**


* Develop and maintain deep understanding of:
* + TVET regulatory requirements
	+ Funding and operational constraints
* Academic and administrative processes
* + Translate sector challenges into practical and relevant solutions
	+ Provide advisory input aligned to the specific context of TVET institutions
	+ Coordinate complex solution delivery across multiple departments

**Service Delivery Oversight**


* Collaborate with Project Managers, Consulting, and Support teams to ensure:
* + Delivery quality meets agreed standards
	+ Timelines and SLAs are achieved
	+ Scope and expectations remain aligned
	+ AI\-enabled solutions delivered to clients meet expectations

**Innovation \& Continuous Improvement**


* Identify opportunities to improve:
* + Client processes
	+ System utilisation
	+ Service delivery models
* Propose and drive innovative, value\-adding solutions
* Support continuous improvement initiatives across accounts
  

**Governance, Risk \& Escalation Management**


* Participate in and lead governance structures including:
* + SteerCo meetings
	+ Account review sessions
	+ AI\-enabled reporting improvements
* Provide structured reporting on:
* + Account performance
	+ Financials
* Risks and mitigation plans
* + Act as escalation point for critical issues and ensure resolution

**Cross\-Functional Coordination**


* Coordinate across internal teams:
* + Consulting
	+ Support
	+ Product / Development
	+ Finance
* Ensure alignment between client expectations and delivery capability
* + Drive accountability across all stakeholders

  

**Forecasting, Planning \& Reporting**


* Develop accurate revenue forecasts and strategic account plans
* Track and report on account performance, risks, and opportunities
* Contribute insights to leadership for business planning and strategy.
  

**KEY OUTPUTS / SUCCESS MEASURES**


* Sustained retention, renewal, and profitable growth across the assigned TVET client portfolio.


* High levels of client confidence, stakeholder trust, and executive engagement across strategic accounts.


* Disciplined account planning, forecasting, and reporting that inform sound business and client decision\-making.


* Strong delivery governance, with risks, issues, and escalations identified early and resolved decisively.


* Demonstrable value realisation through improved service delivery, solution adoption, and institutional performance outcomes.


* Conversion of strategic growth opportunities into expanded client value, innovation, and continuous improvement initiatives.


* Credible account leadership and consistent governance participation across internal and client\-facing forums.

  

**KEY PERFORMANCE INDICATORS (KPIs)**


* Revenue growth, account expansion, and share of wallet within strategic client accounts


* Client retention, renewal performance, and contract continuity


* Account profitability and commercial sustainability


* Client satisfaction, stakeholder confidence, and loyalty within the TVET portfolio


* Execution of strategic account plans and governance commitments


* Solution adoption, utilisation, and realised value across client institutions

  

**Internal \& External Interfaces**


* **Internal:** Senior Leadership, Sales, Marketing, Support, R\&D and Finance


* **External:** Executive sponsors, senior stakeholders, procurement, and operational teams within customer organisations.

  

**KEY SKILLS \& COMPETENCIES**


* Strategic account leadership and relationship management capability, with the credibility to build trust across operational, management, and executive stakeholders.


* Strong understanding of the TVET and broader higher education environment, including governance structures, regulatory requirements, funding pressures, and institutional operations.


* Commercial acumen spanning contract management, renewals, revenue growth, forecasting, and account profitability.


* Executive communication, stakeholder engagement, negotiation, and presentation capability.


* Service delivery oversight and the ability to align cross\-functional teams to client commitments, timelines, and service standards.


* Strong judgement, problem\-solving capability, and escalation management within complex client environments.


* Analytical and reporting strength, with the ability to interpret account performance, risk exposure, adoption trends, and growth opportunities.


* Change leadership and solution adoption capability, particularly across digital, data, automation, and AI\-enabled solutions.


* 
##### **Minimum requirements**


**QUALIFICATIONS \& EXPERIENCE**


* Bachelor’s degree in Business, Commerce, IT, Engineering, or a related field.
* Postgraduate qualification or MBA would be advantageous.
* 6–10 years’ experience in account management, professional services, consulting, or a service delivery environment.
* 3–5 years’ experience in a management or leadership role.
* Proven track record in managing complex projects and diverse customer portfolios.

ACCOUNT MANAGER (TVET)

### **Job Description**


PURPOSE OF THIS JOB



The HC Administrator is responsible for performing end to end HC administration, advisory services and support to the HC Team and the wider business across the Bank.



The HC Administrator is responsible for performing end to end HC administration, advisory services and support to the HC Team and the wider business across the Bank.

### **Key Responsibilities**


KEY PERFORMANCE AREAS



1\. Human Capital Administration



Provide HC administration support for a wide range of HC activities, amongst others:


* Recruitment \& Selection: Preparation of documents for recruitment approval, compiling and distributing interview packs, setting up interviews, co\-ordination of employment risk checks, regret letters, queries, generation of offer documents, proforma payslips and other administration support.
* Onboarding: Compile pre\-hire packs and assist new hires to complete the required documents.
* Off Boarding/Exits: Compile termination pack, communicate terminations to key stakeholders, draft acknowledgment of debt letters and obtain required approvals
* Changes in employment information: Provide support with regards to changes in reporting lines, banking details, benefit administration, transfers and promotions
* Generate HC letters for employees in terms of as contract expiration, probation periods, confirmation of employment, Visa’s, etc.
* Submission to Payroll: Prepare all the required submissions for Payroll processing.
* Records Management: Keep accurate employee records and submit all relevant documents to Records Management for record keeping.
* Other HC Administrator support: Talent, Succession, Employee Benefits, Training \& Development, etc.


2\. Human Capital Advisory and Support


* Conduct first\-line advice and support to employees in respect of queries, information and on policies and procedures. Refer to the relevant HC personnel, where required.
* Manage and respond to HC requests emanating from the Service Desk.
* Prepare presentations, reports, information, trends, analysis and dashboards for the HC Team using the Service Desk, HC database and appropriate benchmarking.
* Give first\-level support on disciplinary and grievance procedural matters.
* Conduct recruitment and selection for support and other jobs as required.
* Take an active part in HC projects and provide support and/or coordination thereof.
* Accountable for dealing with personal and sensitive information of employees that always necessitates confidentiality.


3\. Perform any other HC administration and support as required.



Key measurements of outputs



* Quality and accuracy of documents prepared


* Quality and accuracy of presentations, reports and dashboards


* Standard of advice and support provided to employees


* Deadlines are met as per agreement


* Contribution to recruitment and select of support staff


* Contribution to HC projects


* Accurate record keeping


* Clean audit



INTERNAL LIAISON RELATIONSHIP (\*The list is not exhaustive)



* Heads: Human Capital


* Human Capital Personnel


* DBSA: Management \& Employees



EXTERNAL LIAISON RELATIONSHIP (\*The list is not exhaustive)



* DBSA suppliers


* External Auditors


* Other relevant Stakeholders’


### **Expertise \& Technical Competencies**


QUALIFICATIONS \& EXPERIENCE



Minimum Qualification



* A Bachelors Degree in Human Resources or a relevant field.



Minimum Experience



* A minimum of 6 years’ experience in HC Administration (full employee life cycle from recruitment, onboarding to off\-boarding).


* Proven knowledge and ability to provide first\-line advice and support to employees on HC matters.


* Evidenced knowledge of the recruitment, onboarding, offboarding and other HC processes.


* Evidenced ability to produce high quality documents with minimal to no errors.


* Demonstrated ability to generate effective Human Capital Reports, Presentations, Dashboards using HC SAP SuccessFactors (SSF) and other sources of information.


* Proven understanding of the Basic Conditions of Employment Act, the Labour Relations Act and general HC Practices.


* Demonstrated proficiency in SAP HC (currently SAP SuccessFactors \- SSF), Microsoft Word, Excel and PowerPoint.


* Proven ability to produce quality documents without supervision.


* Evidenced ability to multitask and plan accordingly.



TECHNICAL COMPETENCIES



a) Detail Orientation


* Reviews all relevant information or aspects of a situation before taking action or making a decision.
* Pays close attention to details that are important to others to make sure they are right.
* Verifies that work has been completed according to the standards and procedures.


b) Policies and Procedures


* Has specialist knowledge of Human Capital Legislation, Policies \& Procedures.
* Is capable of measuring consistency of policy application.
* Knows how to conduct post\-implementation analysis and recommend appropriate changes to policy and procedure.


c) Planning and Organising


* Uses time management procedures effectively.
* Can exercise independent judgement regarding all planning and organising issues.
* Uses specialised software to plan and manage own time.
* Plans and manages multiple priorities and deadlines.


d) Recruitment and Selection


* Basic knowledge and understanding of recruitment and selection policies and procedures.
* Ability to undertake recruitment and selection tasks and activities with guidance, e.g., drafting and placing advertisements, reviewing applications, arranging interviews, on boarding successful candidates etc.


e) Written and Verbal Communication


* Writes clearly and concisely simple work\-related documents.
* Expresses simple ideas clearly in writing.
* Understands enough to independently handle most tasks in this area most of the time but is supplied with direction for work objectives.
* Able to explain simple procedures or instructions to others, in a clear way.
* Uses limited range of words to meet simple spoken needs.


f) Employee Affairs


* Able to apply basic understanding of employee's affairs processes and policies (e.g. work permits, benefits, pensions, insurance etc) and able to answer straightforward queries by managers / employees.


g) Computer Literacy


* Consistently uses relevant office software products such as word\-processing, spreadsheet, presentation, and email packages to an acceptable standard for the job.
* Has the ability to use standard and/or program\-specific the organisation databases, and merge / import data from one program to another.
* Adapts method of working to accommodate changes in the technological developments.

### **Required Personal Attributes**


BEHAVIOURAL COMPETENCIES



a) Customer Service Orientation


* Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
* Adapts processes and procedures to meet on\-going customer needs.
* Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on\-going needs.
* Thinks of new ways to align offerings with future customer needs.


b) Self\-Awareness and Self Control


* Withholds effects of strong emotions in difficult situations.
* Keeps functioning or responds constructively despite stress.
* May apply special techniques or plan of time to manage emotions or stress.


c) Strategic and Innovative Thinking


* Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
* Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.


d) Driving Delivery of Results


* Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
* Commits significant resources and/or time to ensure that challenging goals

Human Capital (HC) Administrator

**Why do we need you?**  

* Application of company products and system information in solving of technical inquiries and development of specifications.
* To take a lead in the development projects specifics, specifications, systems literature, systems installation methodology e.t.c.
* Maintain, update, and develop BIM models and digital content for company products and systems in accordance with company standards and project requirements.
* To work cross functionally with sales and customer service centre to meet customer requests.
* To stay abreast in application, use and installation of all company products and systems.
* To escalate potential risks and opportunities to management.
* To maintain and produce monthly KPI and performance reports.
* To understand the scope, principle, norms, standards, accountabilities and bounds of contemporary architectural/building design practice.
* To liaise with building project’s design team and professional consultants, when required.
* Proactively identifying new opportunities for enhancing specifications and systems competitive advantage.
* To offer technical support (Calls, Inquiries, Architectural CAD drawings, specifications e.t.c) to internal (Saint\-Gobain employees) and external customers on the Company’s products and systems.
* To apply architectural training, techniques, tools, knowhow and resources to problem solving, specifications and successfully execute tasks.

  

**Is this job for you?**  

We are seeking a candidate that has a minimum matric and tertiary qualification in Architecture or Building Technology. The ideal candidate requires three years. experience in an architectural technologist or technician role. It would be crucial for the candidate to possess knowledge and application of National Building Regulations and Building Standards, and relevant statutory requirements to ensure regulatory compliance. At least five years’ experience in AutoCAD, Revit or Inventor.

 **To make sure nothing is forgotten**  

This role will focus on technical support to internal and external customers and maximise opportunities for company products and systems through offering specialist knowledge of building physics in line with the company objectives and meeting contractual KPIs.

 **Legal Statement** ***“We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices”.***

  

Job Reference: ZAF00637

Architectural Technologist

### **Job Description**


The Enterprise Architect will design, govern, and optimise DBSA’s enterprise architecture across business, data, application, and technology domains. This role ensures treasury, CRM, procurement, and ERP platforms are strategically aligned, integrated, and future\-proof, enabling DBSA to modernise internal processes, deliver client\-centric digital services, and achieve the digital transformation strategic objectives.

### **Key Responsibilities**


1\. Enterprise Architecture Strategy


* Develop and maintain DBSA’s enterprise architecture frameworks, standards, and roadmaps in alignment with the decadal strategy and growth objectives.
* Translate the organisational and digitalisation strategy into integrated architecture domains, to ensure alignment of architecture with
* DBSA’s strategic objectives, digital transformation priorities, and regulatory requirements.
* Provide architectural oversight for Treasury, Customer Relationship (CRM), procurement, Enterprise Resource Planning (ERP), Data,
* Security, Automation and other enterprise systems.
* Support the achievement of the digitalisation strategy and digital transformation initiatives across the organisation, and align the enterprise architecture function.
* Establish and enforce architecture principles, standards, frameworks, and best practices.
* Provide architecture governance and assurance across projects, programmes, and technology initiatives.
* Identify opportunities for innovation across architecture, platforms, and processes and promote the use of emerging technologies to enhance performance.
* Benchmark DBSA’s architecture practices against international standards to drive continuous improvement in architecture maturity, tools, and methodologies.


2\. Enterprise Architecture Design and Implementation


* Partner with business units to translate strategic objectives and business needs into architectural requirements.
* Design the end\-to\-end enterprise architecture, ensuring alignment across systems, processes, and platforms.
* Drive interoperability and integration across applications, data, and infrastructure environments...
* Review and approve solution designs to ensure compliance with enterprise architecture standards.
* Provide architectural guidance for major programmes and projects.
* Manage dependencies across systems and transformation initiatives.
* Support benefits realisation by ensuring architecture delivers measurable outcomes.
* Provide strategic advisory on technology investments, innovation, and optimisation opportunities.
* Support business case development through scenario planning and capability modelling.
* Validate and implement alignment of data architecture, governance, and analytics capabilities with business needs.


3\. Risk, Compliance \& Security Integration


* Embed information security, data privacy, and resilience principles into architecture frameworks.
* Collaborate with Information Security \& GRC to ensure secure and compliant designs.
* Maintain risk registers for architecture decisions and monitor mitigation strategies.


4\. Stakeholder Management


* Build and maintain strong relationships with internal and external stakeholders such as EXCO and the Board, as well as government entities, commercial banks, development partners, and community representatives, to drive shared objectives.
* Build and manage strategic partnerships with national, provincial, and local government stakeholders.
* Manage external vendors and negotiate data acquisition contracts.
* Represent the organisation in data\-related engagements with external partners.
* Communicate architecture strategies and decisions in clear, business\-oriented language.
* Mentor and coach teams to build architecture capability within DBSA.
* Represent DBSA in external forums to benchmark against global best practices.


5\. Reporting and Governance


* Establish and enforce governance frameworks and reporting mechanisms to ensure transparency, compliance, and effective decision\-making across all operations.
* Establish and enforce architecture principles, standards, frameworks, and best practices.
* Provide architecture governance and assurance across projects, programmes, and technology initiatives.
* Review and approve solution designs to ensure compliance with enterprise architecture standards.
* Ensure timely and accurate reporting of key performance indicators, risks, and progress against strategic objectives to relevant internal and external bodies.


6\. People Management


* Lead, mentor, and develop a high\-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
* Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
* Provide direction and management to the Division, to enable strategy execution.
* Attract, retain, develop talent and ensure succession planning and sufficient capacity and capability in all critical functions, supporting diversity strategies and initiatives as well.
* Promote DBSA values and a culture of high performance through implementing performance management in line with the planned strategic objectives, goals, quality standards and agreed key performance measures using sound performance management principles.
* Contribute to building synergies \& cooperation across functions in the DBSA.


Key measurements of outputs:



* Percentage alignment of enterprise architecture to DBSA’s strategic objectives and transformation roadmap.


* Timeliness and quality of architecture artefacts (frameworks, roadmaps, standards, solution designs).


* % of projects and solutions are compliant with enterprise architecture principles.


* Reduction in duplication, complexity, and cost through architecture optimisation.


* Adoption rate of architecture standards across treasury, CRM, procurement, and ERP systems.


* Effectiveness of architecture governance (measured by audit outcomes and compliance reviews).


* Stakeholder satisfaction with architecture services and decision\-making processes.


* Measurable improvements in scalability, interoperability, and resilience of systems.


* Risk mitigation effectiveness in architecture decisions.


* Capability maturity improvements in enterprise architecture practices.



INTERNAL LIAISON RELATIONSHIP (\*The list is not exhaustive)



* Digital \& Business Transformation Division


* Senior Management


* Technology experts


* All internal stakeholders



EXTERNAL LIAISON RELATIONSHIP (\*The list is not exhaustive)



* Third\-party/Service providers


### **Expertise \& Technical Competencies**


Minimum Qualifications


* Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or Business Administration.


Minimum Experience


* A minimum of 10 years’ experience in enterprise architecture, IT strategy, or business process optimisation. This experience must include a minimum of 3 years of supervisory/leading a team experience.
* Proven track record in designing and implementing architecture frameworks within financial services or development finance institutions.
* Strong background in treasury systems, CRM platforms, procurement solutions, cloud and ERP technologies.
* Experience in business process modelling, capability mapping, and solution design.
* Hands\-on experience with integration technologies and data platforms.
* Demonstrated ability to engage and influence executives, boards, and external stakeholders.
* Exposure to regulatory compliance, risk management, and governance frameworks.


Desirable Requirements


* Postgraduate qualification (MBA, Master’s in Enterprise Architecture, Digital Transformation, or Process Engineering).
* Professional certifications such as TOGAF, COBIT, ITIL, PMP, or Agile/Scrum.


TECHNICAL COMPETENCIES



a) Digital Literacy


* Conduct research and

Enterprise Architect

**Area Sales Professional \& Apps Services Engineer**

**Job Description**


The Sales Professional plans and executes sales targets and activities in a specified region and assigned Key Account for the portfolio of Siemens Healthineers In\-Vitro instruments, to increase sales with all existing and potential customers and to achieve defined commercial targets.

* Plans sales volumes and potential of all customers in the assigned region.
* Provides information via CRM for forecasts and planning.
* Analyses the specific market conditions and builds a sound market\-related network of stakeholders.
* Spots opportunities for local product and service portfolio solutions.
* Prepares customer contact, builds and maintains a customer focused network.
* Prepares / coordinates and negotiates proposals in cooperation with proposal mgmt. / other involved professionals and management.
* Coordinates the realization of assignments, may coordinate and contribute to setting up respective product developments, projects or services programs.
* Completes sales and revenue related key reporting.
* Contributes to the development of After\-Market business in the region.
* May act as a point of contact to customers in commercial matters and influences collaboration within the organization to secure customer support.
* Responsibilities will include 70% sales and 30% applications function

**Dimensions/KPI’s****:** Revenue target, Market Share, SoW, CCL status Improvement.

**Sales Skills:**

* Probes customers to fully understand their needs and problems.
* Suggest solutions, products and services that fit customers’ requirements.
* Leverages industry trends to position Siemens solutions
* Sells Siemens products and solutions to all key stakeholders within targeted accounts.
* Successfully launches new products and services.
* Good interpersonal skills
* Work in a team, and individually without supervision

**Healthcare Industry Knowledge:**

* Has deep knowledge of the healthcare market, developments and trends.
* Knows the business of healthcare ownership, structure, reimbursement, regulations, capital markets,
* Operating margins, key legislation, products, technology, etc.
* Foresee how developments and trends could impact on the healthcare industry, customers and Siemens Business environment.

**Account Management Skills:**

* Research and compiles information on targeted accounts
* Efficiently prospects and qualifies new customers and business opportunities, sets objectives and prepares on\-going account strategies and plans to achieve sales targets.
* Creates overall account\-level and call\-level plans to drive sales activities \- using proven planning concepts.
* Is skilled at creating interest and setting sales appointments
* Establishes rapport and cultivates relationships with key players in assigned accounts.
* Serves as a trusted advisor across assigned accounts C\-Level.
* Accurately assesses probability of closure.
* Analyses sales losses and defines corrective actions
* Maintains complete and accurate account documentation in company\-supported sales and CRM tools.
* Maintains total involvement during the sales cycle, bringing in additional resources as needed.
* Ensures the highest level of customer satisfaction in every engagement, helping facilitate long\-term, repeatable business.
* Good organizational skills

**Product Knowledge:**

* Describes the major product offerings, specifications/technical features, primary applications and service options for all Healthcare Sector products.
* Has knowledge of peripherals (if applicable), interfaces, compatibility, networks, and other IT\-related items.

**Clinical Knowledge (If applicable):**

* Understands customers’ clinical workflows.
* Understands clinical applications and approaches to disease management.
* Competitor Knowledge: Understanding of competitor offerings in basic.

**Application Services Engineer**

* Application responsibilities listed below are mainly focused on **small to medium equipment for Coagulation and Hematology.**
* Support customers in using (software) applications and solutions to the optimum extent.
* Provide comprehensive training for using applications and solutions focused on specific customer demand.
* Configure software applications to meet customer needs.
* Act as an interface between customer and provider of application to solve customer problems and enhance the application with new features.
* Delivery of Application Training and Application Support for Installation, and Service is the primary responsibility to ensure customer satisfaction.
* Working with the Customer Care Center, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficiently, and productive manner.
* Responsible for the customer satisfaction at assigned systems, demonstrating proactive attitude and actions to optimize their performance and image.
* Develop and maintain relationships with customers.
* Install and configure systems, working with Customer Service Engineers to train customers, all with highest quality standards and meeting timelines.
* Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary.
* Contribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments.
* Develop the Siemens Healthineers brand image, always projecting an image of professional and competence.
* Discussing with customers action taken to resolve events and explaining any further actions that may be required.
* Using good judgement to decide when to investigate the escalation process to resolve a customer event.
* Work within deadlines to prepare information for management and colleagues when requested.
* Informing service management or team leaders of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
* Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance with quality procedures and work instructions.
* Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance with the ethical principles and Health, Safety, and Quality norms of the company.

**Qualifications \& Experience**

* Degree or Diploma in Biomedical Technology (Clinical Pathology) or related qualification/ Medical technologist diploma or equivalent. ± 3 years’ experience working in the diagnostic medical laboratory environment.
* Good understanding of In\-Vitro testing and of Small to Large Lab workflow, management and challenges.
* The applicant needs to preferably come from a sales environment dealing with InVitro instruments and have a minimum of 3 years proven track record in In\-Vitro sales.
* Candidate should have strong knowledge in the **Coagulation and Hematology Disciplines**.
* This role will provide support to, but not limited to: **Northwest, Limpopo, Mpumalanga, Free State and Gauteng.**
* Knowledge of quality control and troubleshooting of quality control results
* Knowledge in the field of diagnostic systems, reagents, PC systems, operating systems, network engineering, interface engineering, basic medical knowledge.
* Sound knowledge of the medical analysis laboratory and the range of equipment.
* A thorough knowledge of company procedures, policies, mission, vision and values.
* Dependability, capacity for teamwork, capability to come to decisions, organizational skills, self\-reliance and motivation, and good interpersonal skills.
* Good communication skills both verbally and written, with the ability to deal with customers and staff at all levels.
* Ability to sell, good teaching skills, good team worker.
* Fluency in English written and spoken
* Excellence, Quality 

Area Sales Professional Invitro

**Role Purpose**



Provide assistance in the analyzation and interpretation of revenue transactions and contractual revenue arrangements to ensure that revenue is recognised accurately as per the requirements of IFRS 15 and processed in the accounting system.


**Role Description**



Preparation of month end activities \- this includes month end journals and revenue recognition \- monthly to ensure business activities are appropriately accounted for. Accurately present the financials and ensure that analysis of financial results is documented and communicated in a timely manner.Review of journals prepared by the specialists. Revenue recognition: Adhering to relevant IFRS standard for complete and accurate reporting ERP systems (i.e.Microsoft Dynamics 365 , HFM and Anaplan) Extract data from various billing platforms (i.e. BRM) to be used for revenue recognition. Extract and prepare Service Delivery report to be used for accrual accounting. Extract and prepare CDR report to be used for accrual accounting. Ensure no unrecorded revenue from monthly billing reports. Prepare and sign off on monthly billing to revenue recon. Analyse once off project revenue for proper accounting. Revenue recognition for Wholesale Voice (WSV) Extract billing data from Springboard billing platform to be used for Revenue recognition. Review and Analysing the Churn and Non\-churn reporting Prepare Operations and Maintenance schedules for all applicable contracts.



Customer First (Improve customer experience and loyalty)



Attend to; Resolve and follow through on queries and specific request from business. e.g. revenue analysis reports Prepare monthly analysis of revenue movement per component for use by Business. Provide Revenue Management support to the Sales team and address any of their ad hoc requests. Assist in the preparation of the customer level file broken down to customer detail monthly. Prepare accurate HFM \& Anaplan files for submission to Reporting within deadlines submitted by reporting Assist with the preparation of the revenue AFS disclosures and notes.



Prepare accurate, complete, and timely monthly MIS segment reports, product, voice and data, with breakup of NRC, MRC and Usage components by day 6\.



Prepare a monthly analysis of revenue movement per component. Satisfactorily attend stakeholder's queries on MIS reports. Timely and accurate reporting of OPCO decks and MPR Slides Initiate digitisation for manual intensive processes Review and submission of accurate balance sheet reconciliations and submission to FloQast Internal All Employees Preparation and submission of accurate Short/Long term split of deferred revenue balance to reporting.



Effective management of revenue from projects



Tracking and Maintaining of all revenue projects Ensure Revenue recognition is supported, get Sign off from the customer /project manager and confirm that revenue is recorded in the correct period. Preparing a monthly journal of deferred projects that are not fully delivered and follow up on their completion status Maintaining all billing in unearned relating to projects and follow up for signs offs, resulting in releasing the revenue. Regular analysis of back\-billing and confirming that revenue is recorded in the correct period. Ensure that all deferred revenue \& IRU’s monthly amortization are supported by schedules. Assist with the monthly preparation of Flash numbers.



Ad\-hoc functions from time to time



Transfer of skills to team members, and overall assistance to the team. (Empower \& Develop Others) Share knowledge and demonstrate cooperation and collaboration (with team members) to achieve team goals Preparing customised reports for any stakeholder that requires, and Weekly Usage tracking and reporting Assist with the documentation of new operational procedures and processed and updates to the Revenue Management Policies.


  

B\-tech Degree/ BCom/ or Honours Degree: Essential



3 Years Financial Accounting, Data Analysis Experience: Essential



Knowledge of ERP systems i.e. SAP, Microsoft Dynamics 365:Essential



Microsoft Office i.e. Outlook, PowerPoint, Word:Essential



All Appointments are subject to the Labour Legislation in the respective country.

Customer Service Jobs in Midrand - Page 3

Vacancies (page 3 of 5)