Browse live customer service jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Dis\-Chem Pharmacies’ in Midrand has an opportunity available for a DC Dispatch Assistant Manager to join the team. The main purpose of this role will be to achieve operational excellence within the Dis\-Chem Distribution Centres incorporating functions in the following areas; Order consolidation, Route planning, Dispatch both Local and Line\-haul, Returns, Vehicle maintenance and in so doing ensure that both legal and customer requirements are met.

**Minimum Requirements…**

**Essential:**

* Grade 12 \- Matric or Senior Certificate and relevant Degree/Diploma in Logistics or Supply Chain Management.
* Minimum 3 Years relevant experience in Distribution, Logistics or Supply Chain Environment

**Advantageous:**

* Experience in the Retail/Pharmaceutical Supply Chain. Experience with SAP, EWM or other ERP systems.

 **Job Specification…**


Operational effectiveness and Planning:

* Ensure optimal route and space planning to meet the day\-to\-day strategic objectives.
* Understand and execute the planning process involved when stock leaves the distribution centre.
* Routing of vehicles in such a manner to ensure optimum utilisation and vehicle turnaround times.
* Ensure all deliveries picked the previous day, are delivered the next day to local stores and within 48 hours to Coastal stores.
* Arrange returns and collection of the upliftments which must be tracked throughout the return process.
* Manage the process flow within the return cage, as per Dis\-Chem standard and operational requirements.
* Implementation of more efficient means of streamlining the operations.
* Managing the productivity within the Department.
* Ensure that maintenance is carried out within the requirement of the vehicle operational requirement and maintain accurate records of vehicles.
* Assist with credit note reductions related to damages, picking and checking inaccuracies
* Demonstrates an understanding of the business measures and targets directly relating to own role.
* Liaise with night shift manager daily, related to work priorities, productivity, accuracy and staffing requirements.

  

Human Resource Management:

* Resolve personnel problems by analysing data, investigating issues, identifying solutions and take corrective action.
* Ensure all managers and supervisors in department manage their staff efficiently.
* Ensure training of new staff in that they have the necessary tools and equipment required to perform their duties efficiently.
* Set employee goals and objectives.
* Monitor staff performance including performance reviews.
* Determination of staffing requirements
* Follow up and control daily absence and over time.
* Ensure performance management is done and maintained.
* Manage team leave and absence.
* Manage employees that do not comply with Dis\-Chem Policies and procedures according to the disciplinary code.
* Develop an environment that creates, maintains or improves the ability to carry out work related obligations.
* Responsible for the succession planning of subordinates.

  

Administration:

* Ensure accurate administration for transactional excellence and POD requirements
* Manage and adhere to GWP, SHE programme and OHS act.
* Ensure department’s consumable needs are met.
* Ensure drivers are debriefed, paperwork is filled and queries resolved.
* Ensure admin and daily checking of all delivery log sheets takes place, to facilitate queries and credit note request.
* Monitor fleet running cost and diesel usage.
* Process all accidents and insurance claims.

  

Customer Service:

* Effective and efficient resolution and communication of internal and external customer day\-to\-day queries.
* Build and maintain good relationships with all 3rd party stakeholders and communicate effectively to resolve any supply chain issues.
* Ensure that all deliveries are delivered in full, on time and to the correct customer. Ensure that all customer related operational queries are efficiently resolved and feedback is given to customers and special orders are

  

Security and operating costs:

* Prevent and act on security or risk issues and ensure that risks are dealt with proactively.
* Manage outsourced companies, including daily and monthly monitoring of SLA\`s and costs.
* Ability to analyse and interpret any shrinkage indicators and act accordingly.
* Be security conscious all the time and avoid committing theft or fraud.

  

Finance:

* Identify supplier issues that impact required financial objectives and address them at the appropriate level internally and externally
* Proactively identify cost saving opportunities with expert insight into to true improvements and their ability to be effectively implemented.
* Manage financial indicators in line with budgets for the operations environment and adherence to corporate governance principles.
* Understand financial and planning indicators and act according to budget targets.

  

General:

* Housekeeping must be in accordance to Dis\-Chem standards. Make sure that your work station is always clean and tidy.
* Adhere to Dis\-Chem Policies and Standard Operating Procedures.
* Adhere to Health and Safety rules and regulations.
* Adhere to Dis\-Chem Uniform and personal appearance policy.
* Adhere to Dis\-Chem Disciplinary and Counselling Policy and Procedures.

 **Competencies**

**Essential:**

* Knowledge of Management Systems, Occupational Health and Safety Regulations, Public Safety and Security, Customer Service, Transportation Principles and Methods, Production and Processing, Material Handling Standards, Administration and Management, Supply Chain and Personnel and Human Resources Management. Knowledge of relevant Labour Relations Acts, industry standards and training objectives. Have knowledge of the business measures and targets, directly related to own role. Demonstrate thorough theoretical and practical knowledge and understanding of all Distribution Centre, logistics and supply chain operations. Comprehensive knowledge of Store and Distribution receiving procedures with regard to ordering, receiving and stocking. Knowledge of replenishment systems and procedures.
* English – Read, write and speak. Reading comprehension, writing. Proactively communicates in order to build co\-operative relationships with internal customers.
* Trustworthy and Honest. Demonstrates personal initiative. Takes accountability for own actions. Demonstrates a customer service mind set. Works with colleagues as a team player in order to achieve operational goals and targets. Have knowledge and understand consequential impacts of decisions made. – i.e. Good judgement. Display self\-confidence when interacting. Good admin skills. Coordination, active listening, monitoring, service orientation. Integrity, dependability, achievement/effort, cooperation, persistence, innovation, stress tolerance, and adaptability/flexibility. Works with colleagues as a team player in order to achieve operational goals and targets. Be willing to learn all different clerical functions. Be solution focused.
* Time management and deadline driven. Self\-control.
* Be able to lead, motivate and inspire others.

  

**Advantageous:**  

* Understand quality control analysis and coordination.
* 2nd Language – Read, write and speak.
* Be able to identify operational obstacles and opportunities and remain calm and focused under pressure.

 **Special conditions of employment:**

* South African Citizen
* MIE, clear criminal and credit
* Driver’s license and/or own reliable transport

 **Remuneration and benefits:**

* Market related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employme

DC Dispatch Assistant Manager (Transport) Day Shift - Midrand

Dis\-Chem Pharmacies’ in Midrand has an opportunity available for a DC Inventory Stock Controller to join the team. The main purpose of this role will be to ensure that replenishment gets done on the various bins, within the Distribution system in the warehouse on a continuous basis. Ensure efficient and accurate continuous cycle counting of stock, in line with company standard operational procedures, and customer needs, if required to do so and ensure physical stock integrity and accuracy in the warehouse is maintained.

 **Minimum Requirements…**

**Essential:**

* Grade 12 or Senior Certificate with English and Mathematics

 **Advantageous:**

* Supply\-Chain or Logistics Degree or Diploma
* 2 Years relevant experience, in a Distribution, Logistics or Supply Chain Environment

**Job Specification…**


Replenishment:  

* Be responsible for ensuring accurate replenishment is performed on a regular basis.
* Be aware of what the system of replenishment entails and follow this process within the department.
* Ensure replenishment is done using a scanner.
* Ensure necessary cut offs and accuracy is maintained, at all times.
* Ensure that all stock is received and packed away and accurately maintained on the system.
* Assist with implementation and optimization of new projects related to improving the efficiency of operations such as the scanning project.
* Ensure that the warehouse racking and all storage utilization are optimized at all times.
* Ensure all stock integrity irregularities are communicated to the Inventory department.


Internal Customer Service:  

* Ensure effective and efficient replenishment into bins, according to standard operating procedures.
* Comply with minimum standards of accuracy, in order to meet customer requirements.
* Ensure effective and efficient relationships with internal customers to improve operating efficiencies.
* Must be willing to be rotated where needed and must be willing to perform any other function in the department to assist in other areas, should the need arise.


Cycle Counting:  

* Be aware of continuous cycle counts and follow the system used within the department.
* Ensure counts are done accurately.
* Ensure standards of speed and accuracy are maintained, while counting.

  

Stock Control:  

* Report damages and bin integrity issues to manager.
* Report recurring stock issues to manager.
* Ensure physical expiry dates and batch numbers are maintained correctly.
* Ensure standard operating procedures are effectively carried out to solve extra stock from over\-picks, interim areas, checking and pack stations.


Stock Audit:  

* When instructed, ensure accuracy of picking, receiving and replenishment processes, as indicated in the standard operating procedure.

  

General:  

* Housekeeping must be in accordance to Dis\-Chem standards. Make sure that your work station is always clean and tidy.
* Adhere to Dis\-Chem Policies and Standard Operating Procedures.
* Adhere to Health and Safety rules and regulations.
* Adhere to Dis\-Chem Uniform and personal appearance policy.
* Adhere to Dis\-Chem disciplinary and counselling policy and procedures.

 **Competencies**

**Essential:**

* Knowledge of Distribution Centre, logistics and supply chain operations. Have knowledge of the business measures and targets, directly related to own role.
* English –Read, write and speak. Proactively communicate in order to build co\-operative relationships with internal customers
* Trustworthy and Honest. Demonstrates personal initiative. Takes accountability for own actions. Demonstrates a customer service mind set. Works with colleagues as a team player in order to achieve operational goals and targets. Demonstrates an ability to remain calm and focused under pressure. Demonstrates the ability to identify operational obstacles and opportunities and refer to warehouse  

management. Have knowledge and understand consequential impacts of decisions made. – i.e. Good judgement. Display selfconfidence when interacting Good admin skills. Coordination, active listening, critical thinking, reading comprehension, writing, monitoring, service orientation, time management, judgment and decision making and active learning. integrity, analytical thinking, dependability, attention to detail, achievement/effort, cooperation, persistence, self\-control, initiative, innovation, stress tolerance, and adaptability/flexibility. Proactively communicates in order to build co\-operative relationships with internal customers. Works with colleagues as a team player in order to achieve operational goals and targets. Be willing to learn all different clerical functions. Be solution focused. Self\-confidence when interacting with people. Be able to work in a pharmaceutical environment (site applicable). Good admin skills.
* Demonstrate an understanding of the business measures and targets directly relating to own role.
* Time management, deadline driven and attention to detail.

**Advantageous:**

* Demonstrate a thorough understanding of replenishment of stock, in all the various sections of the DC.
* 2nd Additional language.
* Be able to identify operational obstacles and opportunities and remain calm and focused under pressure.

**Special conditions of employment:**

* Be able to adapt to working hours according to business needs.
* Be able to work any shift i.e. day, night, weekends, holidays and overtime as per business and operational requirements.
* Must be willing to be rotated to where needed and must be willing to perform any other functions within the department, should the need arise.
* Physical demands include walking and standing, climbing, kneeling, push and pull objects, lift and move objects , repetitive bending.

**Remuneration and benefits:**

* Market related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

DC Inventory Stock Controller (Night Shift) - Cosmetics DC - Midrand

Description We are seeking a skilled and customer-focused Customer Service Engineer to join our team. The successful candidate will be responsible for providing high-quality technical support, troubleshooting, maintenance, and service to customers, ensuring that technical issues are resolved efficiently and that customers receive a consistently high standard of service. What you'll do: Rapid Incident Response: Provide immediate onsite support to diagnose and resolve technical issues, minimizing…

Customer Service Engineer I (iOCO0085)

**JOB GRADE: B4**  

  

**JOB PURPOSE**  

The Internal Sales position at Mecer Inter\-Ed is responsible for supporting revenue growth through proactive client engagement, lead follow\-up, quotation management, order processing, and ongoing customer relationship management. This role serves as a vital link between the customer and the business, ensuring that enquiries are handled professionally, opportunities are converted into sales, and service delivery is efficient and customer\-focused. The position contributes directly to sales performance, customer retention, and overall business growth. **MAIN DUTIES**


Sales Generation  

  

Proactively identify and pursue sales opportunities through inbound and outbound customer engagement. Follow up on leads, enquiries, and quotations to convert opportunities into sales.  

  

Client Communication  

Act as a key point of contact for clients, providing timely and accurate responses to enquiries relating to products, pricing, stock availability, quotations, and order status.  

  

Quotation and Order Processing  

Prepare accurate quotations in line with approved pricing and product information. Process customer orders efficiently and ensure all required supporting documentation is completed correctly.  

  

Customer Relationship Management  

Build, maintain, and strengthen relationships with existing and prospective clients to drive repeat business, improve customer satisfaction, and support long\-term loyalty.  

  

Sales Support and Coordination  

Work closely with external sales representatives and internal departments, including finance, logistics, procurement, and administration, to ensure seamless service delivery and customer satisfaction.  

  

CRM and Data Management  

Capture, update, and maintain accurate client information, sales activities, quotations, and opportunities in the CRM system and related business systems.  

Pipeline Management and Follow\-Up  

Monitor outstanding quotations, pending deals, and open sales opportunities. Conduct regular follow\-up with clients to maintain momentum in the sales pipeline and improve conversion rates.  

  

Product and Market Knowledge  

Maintain sound knowledge of Mecer Inter\-Ed’s products and services to effectively communicate features, benefits, and suitable solutions to customers. Remain informed on customer needs and market trends relevant to the business.  

  

Problem Resolution  

Address and resolve customer queries, concerns, and sales\-related issues promptly and professionally, escalating matters where necessary to ensure resolution.  

  

Reporting  

Prepare accurate and timely reports on sales activity, quotations, conversions, customer interactions, and pipeline status as required by management.  

  

Professional Development  

Continuously improve product knowledge, sales capability, and systems understanding through ongoing learning and development initiatives.  

  

Compliance and Quality Assurance  

Ensure that all activities are performed in accordance with company policies, procedures, quality standards, and applicable regulatory requirements.  

  

**AD HOC DUTIES**  

Carry out various sales\-related and administrative duties, beyond those listed above, as may reasonably be required from time to time **QUALIFICATIONS, EXPERIENCE AND SKILLS**

**Qualifications and Experience:**

* Grade 12 / Matric.
* A qualification in Sales, Marketing, Business Administration, or a related field will be advantageous.
* Minimum of 1–2 years’ experience in an internal sales, customer service, sales support, or similar role.
* Experience working with CRM systems, sales software, quotation systems, and order processing systems.
* Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
* Experience with accounting, ERP, or related business systems will be advantageous.


Knowledge

* Understanding of internal sales processes and customer service principles.
* Knowledge of quotation preparation, order processing, and sales administration.
* Familiarity with customer relationship management systems and sales tracking tools.
* Sound understanding of sales support functions and their contribution to revenue generation.
* Basic knowledge of market trends, customer needs, and competitor activity relevant to the business.
* Knowledge of business administration, record\-keeping, and reporting practices.

Internal Sales (Midrand)

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!**What will you do?**

We are looking for a vibrant, tenacious, determined individual into a Business Agent role to:
* Handle inbound and outbound calls, emails, chats and other queries from clients, brokers, or internal stakeholders.
* Resolve client queries timeously and accurately, ensuring client satisfaction.
* Educate clients on policy details, cover options, and processes.
* Maintain a polite, empathetic, and professional tone at all times.
* Ensure data is accurately captured and updated in the system.
* Assist with generally policy changes. Removing and adding of additional items.
* Upsell on relevant products based on your needs analysis.
**Minimum Qualification Required**
* Grade 12/Standard 10/NQF 4
* Financial Services Board Regulatory Exams (RE5\) completed
**Minimum Experience**
* Minimum 2 years’ experience in the STI industry
**Deliverables include, but will not be limited to**
* Grade 12/Standard 10/NQF 4
* Excellent knowledge of Miway Business products and systems
* Excellent experience on TIA/MIA accounts
* Knowledge of the Collections Queues and Processes
* Must be highly proficient in dealing with clients at all levels
* Understanding of Excel
* Organized
* Professionalism
* Self\-disciplined
* Self\-motivated
* Analytical
* Desire to excel
* Problem solving skills and solution oriented
* Flexibility
* Ability to multi\-task and cope with pressure
* Attention to detail
* Excellent administrative skills
* Good communication skills
* Able to work flexible hours
* Customer focus
* Active listening skills
* Results oriented
* Teamwork
* More than one language
**Competencies Required**
* Must be highly proficient in dealing with customers and staff at all levels
* Excellent administrative skills
* Ability to plan and manage time efficiently
* Results oriented
* Self\-disciplined and ability to work under pressure
* Self\-motivated and desire to excel
* Analytical and organised
* Problem solving skills and solution oriented
* Flexibility
* Ability to multi\-task and attention to detail
* Professional and organised
* Excellent Excel and PowerPoint skill
**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **DEADLINE: 21 August 2026**
At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Client Services Business Chat Agent

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Professionalism, Creativity, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to Miay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!**Job Description: Business Insurance Sales Agent**

We are looking for a confident, driven, and customer\-focused professional with a strong interest in business insurance and sales. The ideal candidate is a strong communicator who can build trust with clients, understands business needs, and presents solutions clearly and persuasively. They are self\-motivated, target\-driven, and comfortable working independently while managing a portfolio of clients. Attention to detail, professionalism, and a proactive approach to relationship\-building are essential, along with a desire to learn and grow within the insurance industry.**Minimum Qualification Required*** Regulatory Exam (RE 5\)
* Commercial FAIS credits
* Matric / NQF 4
**Minimum Experience*** Minimum 3 years Business / Commercial Insurance background
* 3 years Inbound/Outbound call centre experience.
* Multimark III proficient
**Deliverables include, but will not be limited to**
* Consistently writing R125 0000 GWP plus a month
* Consistently achieving a Lead – Quote conversion rate above 65%
* Consistently achieving a Quote \- Sale conversion rate above 35%
* Achieve minimum quality score of 90%
* Data accuracy score of 90%
**Competencies Required**
* Self\-managed
* Good performance track record
* Well spoken
* Active listening skills
* Self\-motivated
* Good Time and Attendance record
* Quality orientated with great track record
* Must be highly proficient in dealing with clients at all levels
* Professional
* Ability to multi\-task and cope under pressure
* Team player
* Problem analysis and problem solving
**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **DEADLINE: 19 August 2026**
At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Business Insurance Sales Agent

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!**What will you do?**

Up for a new challenge and feel you can make a difference? The Claims Legal Department is looking for a proactive and detail\-oriented individual to join us as a Front Office Advisor. This pivotal role serves as the engine room of our legal process, ensuring that every claim is accurately validated, investigated, and routed for success from the moment it reaches the department.  


**Role Purpose**

The Legal Recoveries Administrator is responsible for the initial "gatekeeping" and validation of legal claims. You will be tasked with determining the viability of a case by analyzing merits and motor collision law, conducting deep\-dive investigations/interviews, and utilizing tracing tools to locate third parties. Your goal is to ensure only valid, high\-potential matters proceed, while professionally managing rejections for those that do not meet the necessary legal or merit\-based criteria.**What will make you successful in this role?**
**Minimum Qualification Required**
* Grade 12/Standard 10/NQF 4
* A relevant tertiary qualification (Law, Paralegal, or Short\-Term Insurance) is highly beneficial.
* Experience in investigative interviewing or tracing is an advantage.

  


**Minimum Experience**
* Minimum 1 years’ experience in a Short\-Term Insurance (STI) environment.
* 1 Year experience in handling Motor Claims merits and/or Legal Recoveries.
* Experience in investigative interviewing or tracing is an advantage.
**Deliverables include, but will not be limited to**
* Claim Validation \& Rooting: Speedily assess incoming legal claims to determine validity and route them to the correct specialist teams.
* Merit Analysis: Apply sound knowledge of Motor Vehicle Collision law and the Apportionment of Damages Act to evaluate the strengths and weaknesses of a claim.
* Rejection Management: Attend to "no\-proceed" matters by clearly communicating rejections to stakeholders based on lack of merit or legal standing.
* Investigative Interviews: Conduct professional interviews with clients, witnesses, and third parties to gather critical evidence and clarify accident descriptions.
* Tracing \& Lead Following: Utilize specialized tracing tools and digital footprints to locate third parties and uncover leads essential for the legal process.
* Efficiency Standards: Ensure all "Front Office" actions meet strict service quality standards and internal SLAs to prevent bottlenecks.
* Stakeholder Liaison: Maintain professional communication with brokers, clients, and internal departments regarding the status of initial investigations.
**Competencies Required**
* Analytical Thinking: Ability to dissect complex accident scenarios and identify liability accurately.
* Investigative Mindset: Naturally curious with a "detective" approach to following leads and finding information.
* Legal Literacy: Strong understanding of motor collision law and the Apportionment of Damages Act.
* Conflict Resolution: Ability to handle difficult conversations, particularly when delivering claim rejections.
* Effective Communication: Excellent verbal and written skills for reporting and interviewing.
* Time Management: Ability to "root" claims speedily without sacrificing quality in a high\-pressure environment.
* Tech Savvy: Proficiency in using tracing software and internal claims management systems.
**Knowledge and Skills**
Customer Service
Quality, compliance and accreditation
Administration
Team Support**Personal Attributes**
Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 20 August 2026\.****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Front Office Advisor_Legal Recoveries Administrator

Dis\-Chem Pharmacies is continuously looking for Casual Cashiers to build a talent pool for their Mall of Africa stores. The aim of a strategic talent pool is to have a readily available and pre\-screened group of individuals with specific skills, qualifications, or attributes that make them suitable for future job opportunities within Dis\-Chem Pharmacies.  

  

**Purpose of the role:**  

Support customer service at point of sale while ensuring a world\-class shopping experience. Record customer transactions on the Dis\-Chem operating system according to company policies \& standard operating procedures, with zero tolerance toward inaccuracies \& elimination of fraud risk **Essential:**

* Grade 12 / Matric
* A minimum of 6 months’ experience cashier/till operations experience
* Computer literate – MS Office
* Sound numerical skills
* Strong command of the English language
* Basic customer service
* Willing and able to work retail hours

  

**Job Description:**  

* Adhere to Dis\-Chem’s customer service policies and procedures
* Establish a professional relationship with customers
* Report customer complaints and compliments to the Frontline Supervisor, or store management
* Adhere to the customer turnover hourly rate
* Be aware of current sales and promotions
* Ensure colleagues and customers are not exposed to any risk
* Carry out and manage Dis\-Chem 5 star communication principles
* Be responsible for cash flow
* Ensure all line voids and price changes are approved and signed off by the supervisor
* Exchange merchandise for customers and accept returned goods by customers when authorised to do so
* Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis\-Chem
* Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
* Ensure cash is placed in drop safe according to Dis\-Chem’s SOPs
* Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
* Ensure all outgoing stock/items/scripts are scanned and paid for
* Ensure that all money is strictly kept safely and securely inside the till
* Handle daily takings confidentially, and only discuss with management
* Be alert, recognise and report suspicious behaviour to management
* Address queries regarding store merchandise
* Adhere to Dis\-Chem’s security policies and procedures

 **Competencies:**

**Essential:**

* In\-depth knowledge of operating cash registers, and maintaining cash drawers
* Knowledge of processing sales, refunds and payments
* Strong command of English (written and oral)
* Accuracy
* Attention to detail
* Presentable
* Emotional intelligence
* Social awareness
* Accountability
* Problem\-solving
* Analyse basic reports
* Trustworthy and honest
* Time management

 **Advantageous:**

* Third additional language

 **Special conditions of employment:**

* Willing and able to work retail hours
* Reliable transport and/or reside in close proximity to the store
* South African citizen
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary

 ***It's important to note that not all candidates in our talent pool will be hired by Dis\-Chem Pharmacies, and being in the talent pool does not guarantee employment. However, it increases a candidate's chances of being considered and potentially hired when a suitable position aligns with their qualifications and the company's needs.***

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Casual Cashier - Mall of Africa

**MAIN PURPOSE OF THE POSITION:**


The Microsoft 365 Engineer is responsible for designing, planning, and delivering Microsoft 365 migration projects across customer environments. This includes tenant\-to\-tenant migrations, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams migrations. The role plays a key part in supporting First Distribution's Modern Work and Security strategy by ensuring seamless migrations, minimizing business disruption, and enabling successful user adoption.  

  

**MICROSOFT 365 ENGINEER DUTIES AND RESPONSIBILITIES:**

**Microsoft 365 Migrations**

* Plan, design, and execute end\-to\-end Microsoft 365 migration projects.
* Perform migration readiness assessments and develop migration strategies.
* Execute tenant\-to\-tenant migrations for Microsoft 365 workloads.
* Configure Microsoft 365 tenants, Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
* Manage Microsoft 365 licensing, storage, and identity requirements throughout migration projects.
* Validate migration outcomes and ensure data integrity.
* Provide post\-migration support and issue resolution.

 **Technical Delivery**

* Troubleshoot migration, authentication, and access\-related issues.
* Utilize migration tools such as BitTitan and Quest to facilitate migration activities.
* Develop and execute migration scripts using PowerShell where applicable.
* Ensure migration activities follow Microsoft best practices and security standards.

 **Customer Engagement**

* Engage with customers and internal stakeholders throughout the migration lifecycle.
* Provide technical guidance, recommendations, and project updates.
* Support management initiatives and user adoption activities.
* Deliver migration documentation and knowledge transfer where required.

 **Project Management**

* Track migration progress against agreed timelines.
* Maintain accurate project documentation and reporting.
* Identify project risks and recommend mitigation strategies.
* Collaborate with project managers and technical teams to ensure successful project delivery.

 **KEY PERFORMANCE INDICATORS (KPI’S)**

* Migration project success rate
* On\-time project delivery
* Customer satisfaction
* Post\-migration user adoption
* Reduction in post\-migration support incidents
* Quality and accuracy of migration documentation
* Adherence to Microsoft best practices

 **REQUIREMENTS:**

 **Internal training associated with competencies:**

* During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on\-the\-job training experience.

 **REQUIREMENTS:**

* Relevant IT qualification (degree, diploma, or equivalent in Information Technology, Computer Science, or related field).
* Strong interest in **Microsoft 365** and cloud technologies.
* Good understanding of:
	+ Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams)
	+ Microsoft Entra ID (Azure AD)
	+ Basic identity and security concepts

 **Certifications (Required)**

* Microsoft Certified: Microsoft 365 Certified Administrator Expert (MS\-102\)
* Microsoft Certified: Teams Administrator Associate (MS\-700\)
* Microsoft Certified: Identity and Access Administrator Associate (SC\-300\)

 **TECHNICAL SKILLS:**

* Microsoft 365 Administration
* Exchange Online
* SharePoint Online
* OneDrive for Business
* Microsoft Teams
* Microsoft Entra ID (Azure AD)
* Microsoft 365 tenant administration
* Microsoft migration tools (BitTitan, Quest, or similar)
* PowerShell scripting (advantageous)
* Microsoft security and identity best practices
* Microsoft licensing and subscription management

 **SKILLS AND ABILITIES:**

* Strong problem\-solving and analytical skills
* Excellent verbal and written communication skills
* Strong customer service orientation
* Ability to work independently and within a team
* Excellent planning and organizational skills
* Strong stakeholder management
* High attention to detail
* Self\-motivated with the ability to manage multiple projects simultaneously
* Ability to remain calm under pressure
* Commitment to continuous learning and professional development

 **ABILITY TO MEET JOB REQUIREMENTS:**

* Fluent in English.
* Own reliable transport.

 **OFFICE REQUIREMENTS:**

* Work\-from\-office environment.
* Semi\-formal dress code.
* Working hours are from 08:00 – 17:00\.
* Excellent international business language skills (English), both written and verbal.
* Reliable transport to and from the office

 **NOTE:**

* This is a permanent position subject to a successful three\-month probationary period.
* You will be required to perform such duties as reasonably required by the business.
* Your job description may be amended from time to time if it is valid and reasonable.
* You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
* Duties must be performed\` faithfully, diligently, and to the best of your abilities.
* You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
* You may be required within reason, to work outside of set duties and/or perform in more than one role.

Microsoft 365 Engineer

Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 200 stores across the country.


Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our growing stores in Midrand**.**


If you want to join our team, these are a few of the key areas that you will need to be responsible for:


* Provide our customers with world class service
* Ensuring the store is fully stocked and orders placed accordingly
* knowledge of administration and IT systems
* Adhering to all company policies and procedures
* Its important that you have a passion for retail and love for animals. ( We will train you in all the products)


To join the Absolute Pets Team you should check all of the requirements :


* Matric or equivalent
* One year retail/sales (This would be advantageous \- )
* Verbal communication skills
* Must be able to work flexible retail hours.
* Ability to carry and pack stock
* Hardworking
* Interactive and engaging
* Reliable, trustworthy and dependable
* Passionate

Retail Sales Assistant

**Job Gade: B4**  

  

**Job Purpose:**  

The Junior Business Unit Associate supports the coordination, administration, and execution of vendor, partner, sales, and programme\-related activities within an assigned business unit and/or vendor portfolio.  

  

The role exists to build capability in commercial and vendor ecosystem management while contributing to strong customer experience, effective internal coordination, pipeline support, and the successful delivery of vendor\-aligned training and enablement activities.  

  

Depending on the organizational structure, the role may operate in one of two ways:  

* as a support role to a Business Unit Manager, assisting with the administration and execution of BU activities; or
* as a standalone portfolio support and coordination role with direct responsibility for managing an assigned vendor portfolio, maintaining stakeholder relationships, monitoring actions, and ensuring that operational and commercial follow\-through is delivered without day\-to\-day input from a Business Unit Manager.


  

Over time, the incumbent is expected to develop the business acumen, vendor knowledge, stakeholder management ability, and commercial discipline required to progress into a Business Unit Manager role  

  

**Responsibilities:**  

* The Junior Business Unit Associate is responsible for supporting or independently coordinating assigned vendor portfolio activities, business administration, pipeline tracking, customer and partner communication, meeting preparation, reporting, and follow\-up actions.
* This role may function either as a direct support role to a Business Unit Manager or as an independently managed junior portfolio role responsible for allocated vendor portfolios, depending on organisational design and business requirements.
* Vendor and Portfolio Coordination\- Support or independently coordinate assigned vendor portfolio activities, including meeting scheduling, follow\-ups, document preparation, and action tracking.
* Stakeholder Communication \- Maintain timely and professional communication with vendors, customers, internal teams, and other stakeholders, ensuring queries, updates, and commitments are tracked and resolved.
* Pipeline and Opportunity Administration \- Assist with maintaining the business unit pipeline by capturing leads, updating opportunity records, tracking progress, and supporting follow\-up actions to help improve conversion.
* Sales and Customer Support \- Provide administrative and coordination support for customer meetings, quotations, proposals, presentations, and related sales activities that contribute to revenue growth.
* Programme and Campaign Support \- Assist in the coordination of vendor programmes, marketing campaigns, events, launches, and related logistics to support market visibility and customer engagement.
* Reporting and Record Keeping \- Compile accurate reports, trackers, and status updates on vendor activity, pipeline movement, follow\-up items, and portfolio tasks within required timeframes.x
* Operational Follow\-Through \- Ensure deadlines, actions, and deliverables are followed up and closed out efficiently, supporting strong execution, reliability, and service discipline.
* Cross\-Functional Support \- Work with sales, marketing, operations, finance, and delivery teams to help coordinate business unit activities and maintain internal alignment.
* Customer Experience Support \- Contribute to a positive customer and partner experience by supporting responsiveness, professionalism, and effective issue escalation where necessary.
* Learning and Capability Development \- Actively build knowledge of vendor ecosystems, products, training solutions, and commercial processes, while demonstrating readiness for broader responsibility over time.
* Vendor Portfolio Ownership Support — Where applicable , assist in managing a defined portfolio of vendors or alliances, ensuring continuity, communication, and follow\-through on agreed actions.
* Growth Enablement — Support the identification and conversion of opportunities that contribute to BU revenue, customer growth, and partner engagement.
* Market and Programme Readiness — Help maintain portfolio and programme information so that the business unit is ready to respond to customer, vendor, and market opportunities quickly


AD HOC DUTIES:  

* Various tasks, beyond the above listed, from time to time.

  

**Qualification, Experience and Skills:**  

* A diploma or certificate in Business Administration, Marketing, Sales, Project Coordination, Customer Service, or Information Technology is preferred.
* A bachelor’s degree will be advantageous, especially for candidates being developed into future Business Unit Managers.
* Any vendor, IT, sales, or business administration\-related short courses will be an added advantage.
* 1 to 3 years’ experience in administration, sales support, customer service, coordination, account support, or a related commercial role.
* Experience in an ICT, training, education, or professional services environment will be advantageous.
* Exposure to vendor support, customer communication, document control, meeting coordination, or pipeline administration will be highly beneficial.
* Previous experience working in a structured team environment with deadlines, reporting requirements, and stakeholder engagement is preferred.
* For a more capable junior portfolio role, experience supporting customers, partners, or vendor activities in a commercial setting would be ideal.

  

**Knowledge:**  

  

The incumbent is expected to demonstrate strong knowledge in the following areas:  

  

Business Unit and Commercial Operations  

* Basic understanding of how a business unit functions, including sales support, customer coordination, reporting, follow\-up, and internal administration.
* Awareness of revenue drivers, pipeline stages, customer engagement, and the role of execution discipline in business performance

  

Vendor and Partner Ecosystems  

* Working knowledge of vendor relationships, partner structures, and how alliances contribute to business growth and customer value.
* Understanding of basic vendor communication, meeting coordination, action tracking, and portfolio administration.

  

ICT, Training and Service Environment  

* General knowledge of the ICT, training, or professional services sector, including the types of products, services, and certification offerings commonly managed in a vendor\-led environment.
* Awareness of the role of vendor\-authorized training in building capability, supporting customer needs, and enabling organizational growth

  

Customer Service and Stakeholder Engagement  

* Understanding of professional customer service principles, responsiveness, relationship management, and the importance of customer satisfaction and loyalty.
* Knowledge of how to communicate appropriately with internal and external stakeholders, including vendors, customers, and colleagues.

  

Sales and Pipeline Support Basics  

* Basic understanding of sales administration, lead tracking, quotations, proposals, and opportunity follow\-up.
* Awareness of how sales support contributes to customer acquisition, retention, and growth.

  

Administrative and Reporting Processes  

* Knowledge of document control, records management, meeting coordination, tracker maintenance, and routine reporting.
* Understanding of deadlines, workflow discipline, and the importance of accurate information management.


Cross\-Functional Working  

* Basic knowledge of how sales, marketing, operations, finance, and delivery teams interact to support business outcomes.
* Awareness of when to escalate issues, where to obtain information, and how to support internal coordination.


Compliance, Quality and Confidentiality  

* Understanding of basic confidentiality expectations, quality standards, and adherence to internal processes and approved ways of working.
* Awareness of the importance of accu

Customer Service Jobs in Midrand - Page 2

Vacancies (page 2 of 2)