Browse live customer service jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.**What will you do?**

The Legal Liabilities Team Leader is responsible for the direct supervision, coaching, and operational performance of a team of Legal Advisors. The Team Leader ensures that liability assessments and recovery processes are executed accurately, within legal frameworks, and according to company service level agreements (SLAs). The Team Leader provides technical guidance on complex Motor Vehicle Accident (MVA) cases and ensures the team meets its recovery and liability targets while driving the team to customer service excellence in interactions and claim execution.**What will make you successful in this role?**

 Minimum Qualification Required
* Grade 12 / Standard 10 / NQF 4\.
* Related Legal Tertiary Qualification (LLB, BProc, or Diploma in Law).


Minimum Experience
* Minimum 3 years of experience within a Legal Liabilities role.
* Proven technical expertise in Liabilities, specifically focused on Motor Vehicle Accidents (MVA).
* (Advantageous) 1–2 years of experience in a supervisory, "step\-up" role with a focus on mentoring others
**Key Responsibilities*** The Team Leader provides expert technical guidance to the team by applying the Apportionment of Damages Act and relevant case law to ensure all liability determinations are legally sound.
* The Team Leader actively manages the daily distribution of work and monitors workflow to ensure that the team maintains optimal productivity and adheres to established service level agreements.
* The role requires the regular performance of quality assurance audits on claim files to verify compliance with internal business rules, legal accuracy, and high standards of technical excellence.
* The Team Leader is responsible for monitoring and driving the team’s recovery and liability ratios to ensure the department meets its financial objectives and minimizes claims spend.
* The incumbent assists the Manager in the performance management cycle by measuring performance to set KPIs, conducting regular one\-on\-one reviews, and identifying specific training needs to bridge skill gaps.
* The Team Leader serves as the primary escalation point for complex technical queries or disputes raised by clients, brokers, and third\-party legal representatives.
* The role involves identifying operational bottlenecks within the recovery and liability lifecycle and proposing innovative, efficiency\-driven solutions to the Manager.
* The incumbent compiles and presents detailed weekly and monthly reports that track team performance, recovery successes, and the status of pending litigation.
* The Team Leader fosters a culture of service excellence by mentoring their team on negotiation techniques and legal drafting and sets a high\-quality standard of third\-party interactions.
**Knowledge and Skills*** Excellence in Service Delivery: The incumbent consistently delivers high\-quality service by ensuring that all client and broker interactions are handled with professionalism, transparency, and technical accuracy.
* Effective Client \& Stakeholder Interaction: The candidate possesses the ability to build and maintain strong relationships with internal stakeholders, brokers, and third\-party insurers through proactive communication and refined negotiation skills.
* Leading \& Supervising: The Team Leader motivates their team by setting clear expectations and driving a culture of accountability and operational excellence.
* Technical Coaching \& Mentoring: The incumbent displays a strong commitment to developing the technical skills of subordinates through continuous feedback and skills transfer.
* Conflict Resolution \& Negotiation: The role requires the ability to navigate complex disputes with third\-party legal representatives while maintaining the company’s reputation and financial interests.
* Results Orientation: The candidate demonstrates a high level of urgency and focus in meeting monthly recovery targets and ensuring the timely closure of liability files.
* Advanced Communication: The incumbent must be able to draft high\-quality legal correspondence and compile professional reports for management review.
**Competencies Required**
* Legal Acumen and Sound Judgement
* Analytical and Critical Thinking
* Risk Mitigation and Management
* Operational Excellence
* Stakeholder Influence and Engagement
* Integrity and Professionalism
* Resilience and Agility
**Knowledge and Skills**
Call Centre control and reporting
Drive leads and service targets
Stakeholder communication
Budget and expenses
Management of employees**Personal Attributes**
Builds effective teams \- Contributing independently
Decision quality \- Contributing independently
Directs work \- Contributing independently
Plans and aligns \- Contributing independently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently
Collaborates \- Contributing independently
Being resilient \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Legal Liabilities Team Manager

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!**About the role**

Department: Data Intelligence and Governance  

Reporting To: Head: Data Officer  

Location: Kosmosdal (Hybrid)**What will you do?**

This is a hands\-on, engineering\-first leadership role. As Lead Data Engineer, you will architect, build and optimise the end\-to\-end data engineering platform that powers MiWay – personally writing and reviewing production\-grade code, not just designing on paper. Your first mandate is to spearhead the ground\-up rebuild of our data warehouse using modern data engineering practices (robust ELT/ELT pipelines, layered/medallion modelling and automation), followed by leading our migration to a cloud\-native data platform.

You will engineer data flows that are accurate, scalable, performant and cost\-efficient, providing the trusted foundation on which our Business Intelligence, analytics and Actuarial teams build. While you will set architectural direction and mentor the team, success in this role is measured by what you build and ship, not only what you specify.**What will make you successful in this role?**
**Qualification Required*** Bachelor’s Degree or appropriate certificate in Computer Science, Information systems, Data engineering, or a related quantitative field.

  

**Minimum Experience**
* Minimum of 7 years in hands\-on data engineering, with deep, demonstrable experience designing and building production ETL/ELT pipelines and data warehouses (BI/reporting experience alone is not sufficient).
* Cloud data platforms (essential): Proven, hands\-on experience building and operating data solutions on at least one major cloud platform (Azure preferred, e.g. Azure Data Factory, Synapse, Fabric, Databricks; AWS or GCP equivalents also considered).
* Cloud migration experience (highly advantageous): Track record of migrating on\-premise data warehouses or ETL workloads to a cloud\-native architecture.
* Strong software\-engineering fundamentals: Advanced SQL plus a programming language (Python preferred), version control (Git), CI/CD and infrastructure\-as\-code exposure.
* Leadership experience: Relevant experience in management, team lead, or senior supervisory capacity is advantageous
* Industry expertise: Demonstrable experience working within the Short\-Term Insurance or broader Financial Services industry is advantageous.
**Deliverables**The Lead Data Engineer will be the key builder driving the rebuild of MiWay’s data warehouse and the subsequent migration to a cloud\-native data platform. This is a delivery role: you will spend the majority of your time engineering, coding and optimising data pipelines and platform components. Key deliverables include:
* Data warehouse build: Engineer and deliver a scalable, well\-documented data warehouse (layered / medallion architecture) from the ground up, producing standardised, clean and accurate data for the BI and Actuarial teams.
* Pipeline engineering and data modelling: Create and maintain complex ETL/ELT pipelines and dimensional models (Star/Snowflake schemas) that simplify insurance reporting.
* Performance tuning: Ongoing optimisation of SQL, indexing, partitioning and stored procedures – and, in the cloud, of compute/storage and pipeline cost – to ensure low reporting latency and cost efficiency.
* Governance and security: Implementation of rigorous data security protocols and lineage tracking to comply with MiWay’s data governance standards.
* Cloud migration: Plan and execute the migration of the data warehouse and ETL/ELT workloads to a cloud\-native platform – including evaluating and recommending cloud services, integration tooling and the migration approach.
**Competencies Required*** Legacy Systems: Understanding of on\-premises architecture (Oracle/SQL Server) and how to extract data from core systems (e.g., TIA).
* Cloud\-native data engineering: Hands\-on ability to build and operate data pipelines and warehouses on a modern cloud platform (e.g., Azure Data Factory / Synapse / Fabric / Databricks), including orchestration, monitoring and cost optimisation.
* In\-depth understanding of database management systems, Online Analytical Processing (OLAP), and the ETL (Extract, Transform, Load) framework.
* Expert SQL and hands\-on data\-movement/transformation engineering (e.g., SSIS today, migrating to cloud\-native pipelines such as Azure Data Factory/Synapse), plus a scripting/programming language (Python preferred) and version control (Git). Power BI/SSRS and the wider Microsoft ecosystem (e.g., PowerApps) are beneficial but secondary to engineering skill.
**Knowledge and Skills**
Business Architecture review and business process architecture implementation
Business Process Mapping
Business Requirements
IT governance, compliance and quality improvements
Technologies**Personal Attributes**
Organisational savvy \- Contributing through others
Manages complexity \- Contributing through others
Business insight \- Contributing through others
Optimises work processes \- Contributing through others**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing through others
Customer focus \- Contributing through others
Drives results \- Contributing through others
Collaborates \- Contributing through others
Being resilient \- Contributing through others**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 06 August 2026\.****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Lead Data Engineer (Data Platform and Cloud)

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.**What will you do?**

We are seeking dedicated MiHelp Advisors who are passionate about providing exceptional client support within our 24\-hour Emergency Call Centre. This role requires operating in a high\-pressure environment, responding to clients during emergency situations with professionalism, empathy, and efficiency. MiHelp Advisors work on a rotating shift schedule, comprising four days on and four days off, covering both  

day and night shifts to ensure continuous service delivery.**What will make you successful in this role?**
**Minimum Qualification Required**  

* Grade 12/Standard 10/NQF 4
  

  

**Minimum Experience**  

* Minimum 6 months Client Services, Admin or Claims experience.
* Preferably Emergency Call Centre or related work\-field
**Deliverables include, but will not be limited to*** Ability to work under pressure and meet deadlines.
* Strong organisational skills with attention to detail.
* Systems thinking and methodical approach to problem\-solving.
* Strong process orientation and ability to follow through on tasks.
* Analytical skills with the ability to identify and implement process improvements.
**Competencies Required*** **Adaptable**: Comfortable working in a dynamic and fast\-paced environment.
* **Proactive**: Takes initiative and identifies opportunities for improvement.
* **Collaborative**: Works well in a team and communicates effectively with clients at all levels.
* **Resilient**: Ability to work under pressure while maintaining high standards of work.
* **Empathetic**: Ability to empathise and apply sense of urgency in all interactions.
* Comfortable with shift hours and punctual.
**Knowledge and Skills**
Customer Service
Team Support
Administration
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 12 March 2025****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

MiHelp Advisor (Night Shift)

****Requisition Details \& Specialist Recruiter Details****
 REQ 147035 \- Twanette Coetser
   

  

 Closing Date \- 6 August 2026
   

  

****Cluster \& Location****
 Personal and Private Banking \- Consumer Channel
   

  

 Midrand, Gauteng
   

  

****Career Stream****
 Client Service
   

  

****Leadership Pipeline****
 Manage Self: Technical (MST)
   

  

****80 Hour Service Consultant****
**Job Purpose**
 To educate clients on the convenience, security and functionality of digital and self\-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
   

  

****Job Responsibilities****
**Client Engagement**
* Address any concerns relating to the queue flow or digital devices.
* Assist client to download online applications and resolve any log in issues.
* Assist the client to buy value\-added services (e.g. pre\-paid data and airtime) online or through a self\-service device.
* Assist the client to obtain statements, cards and other relevant documentation from self\-service zones.
* Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
* Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
* Educate clients and potential clients on how to subscribe and service their account.
* Educate clients on self\-service, digital functionality and features.
* Facilitate a conversation with the client to assist them to complete their service needs online.
* Identify quality sales leads and enable cross\-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
* Meet, greet, establish and clarify client needs and verify documentation and direct clients.
* Nurture strong, long\-standing client relationships.
* Own the client request end to end and route for alternative intervention if not equipped to service the client.
* Provide knowledgeable client service that fosters mutual trust and confidence.


**Business Operations**
* Accept and service cash transactions over the counter.
* Action control check list applicable to teller, enquiries and foreign functions daily.
* Balance and secure branch stock holding (e.g. cards).
* Control the queuing process and prioritise clients with special needs.
* Destroy old stock (e.g. cards) identified by reports.
* Enable the further processing of inter\-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
* Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
* Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
* Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
* Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
* Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
* Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).


**Risk And Compliance**
* Mitigate risk by controlling counter and drop safe limits according to policy.
* Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.


**Nedbank Goals**
* Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
* Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
* Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
* Improve digital enticement and migration volumes to self\-service devices and online channels.


**Minimum Experience Level**
* 1 \- 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
* 2 \- 3 years in a Customer Service / Client facing role


**Essential Qualifications \- NQF Level**
* Diploma


**Requirements**
* Banking Services (example, Higher Certificate in Banking Services \- NQF5\)
* Matric / Grade 12 / National Senior Certificate
* A FAIS\-approved (listed) qualification (minimum 120 credits required) an advantage


****Technical / Professional Knowledge****
* Customer service principles
* Product Knowledge
* Problem solving skills
* Relationship management
* Nedbank security policies and procedures
* Governance, Risk and Controls
* Forex product


**Behavioural Competencies**
* Building Customer Loyalty
* Earning Trust
* Collaborating
* Managing Work
* Adaptability
* Stress Tolerance
* Continuous Learning


**Please contact the Nedbank Recruiting Team at \+27 860 555 566**

80 Hour Service Consultant

JOB TITLE: Customer Care Operations Manager
 



 DEPARTMENT: Network Development, Customer Experience \& Training
 



 BRANCH: Stellantis South Africa
 



 REPORTS TO: Head of CX, Dealer Network Development \& Training
 



  





 PURPOSE OF POSITION:
 



  





 The Customer Care Operations Manager is responsible for delivering efficient and high\-quality customer service across all touchpoints, placing the customer at the center of everything we do. The role ensures effective management of customer cases, call center operations, mobility support, and escalations, while safeguarding customer satisfaction and brand reputation through operational excellence and a strong customer\-first approach.
 



  





 MINIMUM QUALIFICATIONS:
 



  




* Bachelor’s degree / NQF Level 6 in Business Administration, Management, Marketing, Logistics, or a related field.
* Professional certifications in operations management, contact centre management, or project management are advantageous.



  





 COMPETENCIES AND SKILLS:
 



  




* Operational Leadership: Ability to manage and optimize customer care operations and teams.
* Customer Focus: Strong commitment to placing the customer at the center of all decisions.
* Communication \& Stakeholder Management: Effective collaboration with customers, dealers, and internal teams.
* Problem\-Solving \& Negotiation: Ability to resolve complex customer issues and manage escalations effectively.
* Performance \& Analytical Skills: Experience in tracking KPIs and driving continuous improvement.
* Financial Acumen: Understanding cost control and resource optimization within operations.
* Planning \& Execution: Ability to manage priorities, projects, and deliver results in a fast\-paced environment.



  





 EXPERIENCE:
 



  




* Minimum 5 years’ experience in Customer care/ experience or Aftersales operations.
* Proven track record in improving customer satisfaction and operational performance.
* Experience in monitoring KPIs and driving continuous improvement.
* Automotive industry experience is advantageous.



  





 KEY DUTIES AND RESPONSIBILITIES:
 



  




* Oversee Customer Care Operations, ensuring all activities place the customer at the center of delivery and align with business and brand standards.
* Lead and direct customer care team, ensuring clear accountability, strong performance, and alignment across all operational areas.
* Ensure effective operational structure and resourcing, enabling efficient case management and consistent service delivery across all channels.
* Oversee the management of customer cases, escalations, and critical incidents, ensuring timely resolution and protection of customer satisfaction and brand reputation.
* Oversee mobility (vehicle off\-road) support, ensuring seamless coordination and minimal disruption to customers.
* Manage third\-party partnerships and contracts, including roadside assistance and mobility providers, ensuring service quality, performance, and cost control.
* Coordinate the handling of legal and sensitive customer cases, ensuring alignment with relevant stakeholders and risk mitigation.
* Monitor operational performance and KPIs, ensuring continuous improvement in efficiency, quality, and customer outcomes.
* Provide management reporting and insights, including trends and analysis of customer cases/incidents by brand, enabling corrective actions.
* Drive continuous improvement of customer care processes, ensuring consistency, compliance, and operational excellence.
* Collaborate with internal functions and dealer network, ensuring aligned and seamless customer support.



  





 “At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.”

Customer Service Operations Manager

**Closing Date: 4 August 2026**


**Purpose:**



The primary responsibility of the Audit Scheduling Administrator Learner is to provide administrative and scheduling support to the Audit Operations team by coordinating audit activities, maintaining scheduling accuracy, and ensuring the effective planning and execution of food safety audits within the retail sector.



The role is designed to provide workplace learning and practical exposure to audit scheduling, client coordination, and operational administration processes. The incumbent will work closely with auditors, clients, and internal stakeholders to ensure audits are scheduled, tracked, and completed within agreed timelines while supporting service excellence and operational efficiency.

  


**Responsibilities:**


**Audit Scheduling and Coordination**


* Coordinate and schedule food safety audits in accordance with client requirements and operational deadlines.
* Monitor audit schedules and ensure all planned audits are allocated and communicated to relevant stakeholders.
* Track audit activities daily to ensure completion within the required reporting periods.
* Assist with scheduling adjustments and communicate changes timeously to auditors and relevant departments.
* Maintain accurate scheduling records and supporting documentation.
* Ensure audit planning aligns with operational requirements and service commitments.


**Client Communication and Support**


* Serve as a point of contact for audit scheduling\-related enquiries.
* Respond professionally and timeously to client communications.
* Provide clients with audit confirmations, updates, and scheduling notifications.
* Escalate scheduling concerns, service issues, or client complaints to the appropriate manager.
* Build and maintain positive relationships with internal and external stakeholders.
* Support client meetings and ensure action items are followed through.


**Operational Administration**


* Assist with daily administrative tasks related to audit planning and coordination.
* Maintain accurate audit records, schedules, and operational documentation.
* Ensure auditors have the necessary information and resources required to conduct audits.
* Support operational teams with administrative requirements as needed.
* Assist in managing audit\-related correspondence and filing.
* Ensure information is updated and maintained within relevant systems.


**Service Delivery Support**


* Support the achievement of audit turnaround times and service level agreements.
* Assist with the coordination and tracking of audit reports and related documentation.
* Monitor audit progress and escalate potential delays or risks.
* Ensure audit scheduling activities contribute to overall client satisfaction.
* Support the delivery of high\-quality customer service throughout the audit process.


**Financial and Cost Management Support**


* Assist in planning audit activities to support operational and budgetary requirements.
* Coordinate audit schedules to promote cost\-effective travel and accommodation arrangements where applicable.
* Support invoicing and administrative processes by ensuring audit information is submitted accurately and within required deadlines.
* Assist in maintaining records required for financial tracking and reporting.


**Reporting and Record Management**


* Maintain accurate records of audit schedules, client communications, and operational activities.
* Prepare weekly and monthly scheduling reports as required.
* Monitor audit completion status and provide updates to management.
* Ensure all documentation is stored and maintained in accordance with company procedures.
* Assist with data capturing and reporting activities.

  

**Qualification:**


* National Diploma, Certificate, or Degree in Business Management, Administration, Operations Management, Food Safety, Logistics, or a related field.
* Food Safety or Occupational Health and Safety training will be advantageous.


**Experience:**


* 0–1 year's experience in administration, scheduling, customer service, coordination, or a related environment.
* Experience using Microsoft Office applications, particularly Excel, Word, and Outlook.
* Exposure to working with clients, internal stakeholders, or operational teams will be advantageous.
* Experience in data capturing, record management, or general administrative functions will be advantageous.


**Skills:**


* Strong verbal and written communication skills.
* Administrative and organizational skills.
* Planning and scheduling capability.
* Customer service orientation.
* Good interpersonal and relationship\-building skills.
* Attention to detail and accuracy.
* Ability to prioritize and manage multiple tasks simultaneously.
* Problem\-solving skills.
* Time management skills.
* Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
* Data capturing and record management skills.
* Ability to work effectively within a team environment.


**Knowledge:**


* Basic administrative and office management principles.
* Understanding of scheduling and coordination processes.
* Basic knowledge of customer service principles.
* Basic understanding of Food Safety and Occupational Health and Safety concepts.
* Knowledge of Microsoft Office applications.
* Understanding of professional business communication practices.
* Knowledge of document control and record management principles.


**Other:**


* Willingness to learn and develop within a professional environment.
* Ability to work under pressure and meet deadlines.
* High level of professionalism and confidentiality.
* Energetic, proactive, and self\-motivated.
* Customer\-focused mindset.
* Strong work ethic and positive attitude.
* Ability to adapt to changing priorities and operational requirements.
* High degree of professional ethics and values aligned with:
	+ Integrity
	+ Courage
	+ Care
	+ Passion
	+ Innovation
	+ Accountability
* Preference will be given to employment equity candidates.

AssureCloud Audit Scheduling Administrator Learner, Midrand

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate‑generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an Affiliate Agents you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services.Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.**What will make you successful in this role?**
**Minimum Requirements**  

**Qualification Required**  

* Matric / Grade 12 / Standard 10 / NQF 4
* RE5 Certificate (as per DOFA date)
* Fully FAIS Accredited (as per DOFA date)
  


**Minimum Experience**  

* Minimum 1\-3 years sales experience in a Call Centre Environment.
* Short\-Term insurance experience would be advantageous.
**Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply is 19 May 2026\.****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sales Affiliate Agent :KD

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!**What will you do?**  

The MIS (Management Information System) Team at MiWay is seeking a positive, self\-motivated individual to join our Business Intelligence (BI) Development space. This role plays a key part in delivering BI solutions that empower data\-driven decision\-making across the business.  

As part of the MIS team, you'll work with cutting\-edge Microsoft technologies to develop and maintain reporting solutions that support operational and strategic goals. We're looking for someone who is passionate about data, reporting, and translating business requirements into effective BI solutions.**What will make you successful in this role?**

.  

**Key Responsibilities:**  

* Design and develop reports using pivot tables and OLAP/Tabular data warehouse structures.
* Analyze data from multiple sources (e.g., sales, customer, financial) to create integrated views for business insights.
* Work with large and complex SQL databases.
* Develop and maintain SSIS packages, SSRS reports, and SSAS OLAP or Tabular cubes (SQL Server 2010 or higher).
* Collaborate with business users to understand and deliver on reporting requirements.
  

**Minimum Qualifications Required**  

* A Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or a related quantitative field.
  

**Minimum Requirements**  

* 3\+ years of experience in a Microsoft SQL environment.
* Proficient in SQL, SSIS, SSRS, and SSAS.
* Strong analytical and problem\-solving skills with a keen eye for detail.
* Power BI would be an advantage
* Knowledge of Oracle would be an advantage
  


**Preferred Skills:**  

* Ability to work independently and within a team.
* Strong communication and interpersonal skills.
* The candidate will assist us and ultimately support and assist with training and sharing their knowledge
**Knowledge and Skills**
Data trends and analysis
MIS reports
IT governance and compliance
MIS Database
Service Delivery**Personal Attributes**
Organisational savvy \- Contributing independently
Manages complexity \- Contributing independently
Plans and aligns \- Contributing independently
Optimises work processes \- Contributing independently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Being resilient \- Contributing independently
Collaborates \- Contributing independently
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 10 August 2026\.****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Intermediate MIS Developer

Our clinet is looking for a Customer Service Clerk that is passionate about delivering professional, efficient and high-quality assistance from the beginning to end. Fast paced environment and candidates need to have the following personal attibutes. A positive, energetic, and enthusiastic individual. Strong customer-focused mindset with a commitment to service excellence. Highly adaptable and able to perform effectively in a dynamic environment with excellent administrative and organisational …

Customer Service Clerk Midrand

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**
**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
 Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
   

  

 We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you
   

  

**Backline Advisor \- Contact Centre**
 Reports to: GTW Contact Centre Supervisor
   

  

 RCS: Grade N
   

  

 Location: Midrand Offices
   

  

**Why You’ll Love This Role**
 At DHL Express, our people are at the heart of everything we do. We are looking for a customer\-focused, proactive, and solutions\-driven
 **Backline Advisor** 
 to join our Customs Affairs team. This role is ideal for someone who thrives in a fast\-paced environment, enjoys problem\-solving, and is passionate about delivering exceptional customer service.
   

  

**What You’ll Do**
 As a Backline Advisor, you will:
   

  

  

* Manage customer interactions relating to customs clearance and shipment processing.
* Obtain and verify customs clearance instructions and documentation from customers.
* Collect payments required for customs clearance before submission.
* Take ownership of customer queries and proactively resolve shipment\-related issues.
* Deliver outstanding track and trace support while ensuring first\-time resolution wherever possible.
* Escalate shipment exceptions in line with global procedures and service standards.
* Handle inbound shipment notifications and provide timely customer updates.
* Ensure compliance with DHL Global SOPs, ISO standards, and customs procedures.
* Maintain service quality while consistently achieving agreed service level targets (KPIs).
* Collaborate with internal stakeholders including Customer Service, Finance, Operations, and Customs teams.


**What We’re Looking For**
* Matric (Grade 12\).
* Degree in Logistics will be advantageous
* Previous Customer Service experience/Call Centre experience.
* Accounts receivable experience.
* Good knowledge of Customs legislation, processes, and procedures.
* Computer literacy.
* Strong customer relationship management skills.


**Why Join DHL?**
 At DHL Express, you'll become part of a global organisation recognised as one of the world's best employers. We offer an inclusive workplace where innovation, collaboration, and continuous development are encouraged. You'll have the opportunity to grow your career while making a meaningful impact on our customers and business.
   

  

 If you are passionate about delivering exceptional customer experiences and want to build your career with the world's leading international express logistics company, we'd love to hear from you.

Backline Advisor

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**  

  

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**  

  

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.  

  

We love our role in the world. And we’re looking for the right people to help us maintain \- and grow it. People like you**.**

**Ready to Lead and Win? Become Our Customer Care Executive**

**Reports to: Contact Centre Supervisor**

**Why You’ll Love This Role**


This role is all about ownership, resolution, and customer advocacy. You will manage complaints and claims across the country, ensure timely and accurate settlements, and capture the voice of the customer to drive meaningful improvements across the business.

**What you’ll own**

* Ensure every customer interaction reflects a commitment to first‑time ideal solutions, integrating quality into every process.
* Implement ISO standards and DHL policies consistently across all interactions and documentation.
* Ensure full adherence to Centre of Excellence (COE) guidelines and maintain compliance at all times.
* Manage and resolve customer complaints and claims professionally, within set timeframes.
* Settle insurance and non‑insurance claims in accordance with DHL’s global terms and conditions.
* Manage NPA and ICCC initiatives to capture the voice of the customer and identify improvement areas.
* Take full ownership of allocated files, customer communication, and internal follow‑ups; escalate when required.
* Act as a single point of contact for customers, ensuring strong internal coordination.
* Update SPARK or GEMA files with next steps, timelines, and customer callback details.
* Inform Sales teams of account‑related claims and maintain communication until case closure.
* Acknowledge all complaints and claims within 2 hours and ensure all customer communication is via MCT (no personal email use).
* Upload payments and related documentation to SharePoint as required by Finance.
* Analyse trends and prepare insight‑driven reports with recommended solutions for improvement.
* Resolve escalated complaints using cost‑effective recovery methods and root‑cause corrective actions.
* Draft apology letters and prepare damaged shipment reports when needed.
* Complete insurance documentation and liaise with the insurance champion for claim settlements.
* Investigate, negotiate, and settle claims within DHL’s liability limits and global procedures.
* Obtain managerial approvals from Customer Care Manager or Head of Customer Service when required.
* Ensure all mandatory reporting fields are completed accurately in SPARK/GEMA.
* Collaborate with CS teams to ensure consistent and seamless service delivery.
* Meet and exceed KPIs; where targets are missed, identify root causes and implement corrective action.
* Adhere to all service standards and performance targets set by management.
* Assist with any additional duties or projects to support CS operations as needed.

**What we are looking for**

* NSC Matric Certificate (required).


• Degree, Diploma, or NQF equivalent (advantageous).• Minimum 2 years’ customer service experience in a service or courier industry (courier preferred).  

* Strong operational and network knowledge of DHL.
* Intermediate computer literacy and ability to navigate customer service tools with ease.
* Excellent communication skills in Business English (written and oral).
* Strong telephone etiquette, conflict resolution, negotiation, problem‑solving, and interpersonal skills.
* Experience managing customer interactions across non‑voice channels (email, live chat, social media) is an advantage.
* Ability to perform effectively under pressure.

  

  

**Why Join Us?**  

  

Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.  

  

**Ready to make your mark? Apply now and let’s build the future together**


We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Customer Care Executive

**Overall, Purpose of the Job:** To ensure the effective recruitment practices are initiated and coordinated. The position will be responsible for the complete 360 of the recruitment process, Implementation of the recruitment and selection policy, Quality assurance checks within the region to ensure standardisation of recruitment practices, co\-ordination of screening and vetting solutions, administrative controls to ensure effective personnel records on engagement.

**Experience, Requirements and Qualifications**

* Diploma in Human Resources Management (NQF 5\) or equivalent.
* A minimum of 3 years' experience in an HR Recruitment role.
* Experience in the security industry preferably.
* Computer literacy with excellent knowledge of MS Word and Excel.
* Should be able to work independently and professionally.
* Strong organisational, planning, communication and client liaison skills are essential.
* Must be positive, pro\-active, innovative, and always have passion for HR work.
* Must have good interpersonal skills.
* Must be able to communicate in English and at least another language.
* Own Reliable transport – must be willing to travel.

**Key Performance Areas: (Not totally inclusive)**

* Managing and co\-ordination of the recruitment processes in HR.
* Ensure that standardised recruitment and selection practices are implemented and maintained.
* Ensure that effective screening and vetting solutions are used to identify the most suited applicant.
* Apply best practices regarding fit for purpose placements, taking into consideration client requirements, remuneration and related factors – Operational Recruitment.
* Ensure that the appointment of BCEA staff out of the EE targets are motivated with substantial proof.
* Manage staff and daily performance related issues.
* Monitor manpower status requests and progress thereof.
* Compiling monthly reports and ensuring submission thereof timeously.
* Quality assures staff application documentation to ensure compliance of set standards.
* Maintain good employee relations.
* Participate in sub\-committee meetings as and when required within the broader HR role.
* Assist in cultivating a culture of continuous improvement and setting of performance standards.
* Ensure that all vacancies are advertised, and job descriptions are in\-line with the expected outcome of the position.
* Managing the complete interview process, feedback, and applicant processing.
* Ensure that all documents are correct and valid for the on\-boarding process.
* Must be able to attract and retain talent.
* Must have the ability to drive recruitment projects in area’s identified where new contracts are granted.

**Behavioural Competencies:**

* Must be Pro\-active and show initiative.
* Assertiveness.
* Strong leadership ability with self\-development.
* Development of others.
* Presentable.
* Analytical, Critical Thinking \& Planning skills.
* Goal Setting \& Organisational skills.
* Driving \& Managing change.
* Driven for results.
* Interpersonal skills.
* Communication direction \& skills.
* Customer focus.
* Teamwork.

***We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.***

***Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.***

***Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.***

Pay: R15 000,00 \- R20 000,00 per month

Work Location: In person

Recruiter

SAMBASSADOR

Your Purpose in the Team  

As the Debtors Clerk, you will be responsible for managing the accounts receivable function by processing  

customer invoices, allocating payments, following up on outstanding accounts, and maintaining accurate  

debtor records. You will work closely with customers, sales, and the finance team to ensure efficient  

collections, minimise overdue accounts, and support the company's financial objectives.

**Key Responsibilities**  

* Process and maintain customer invoices and credit notes accurately.
* Allocate customer payments and reconcile debtor accounts.
* Monitor outstanding accounts and follow up on overdue payments.
* Prepare and distribute customer statements.
* Resolve customer account queries promptly and professionally.
* Reconcile debtor accounts and investigate discrepancies.
* Assist with monthly debtor reporting.
* Maintain accurate debtor records and filing systems.
* Support month\-end and year\-end financial processes.
* Ensure compliance with company financial policies and procedures.

  

**Requirements**  

* Grade 12 (Matric)
* Diploma or Certificate in Finance, Accounting.
* 3–5 years' experience in a debtors/credit control or accounts receivable role.
* Experience with ERP systems.
* Strong numerical accuracy and attention to detail.
* Excellent communication, negotiation, and customer service skills.
* SAP Experience
* EDI invoicing experience
* Ability to work independently and manage multiple priorities.
* Strong organisational and time management skills.

For more information please contact:**Zama Masango**

Debtors Clerk

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!**What will you do?**

Broker Support Administrator responsibilities include(with no advice given to clients or brokers):  

* Dealing with brokers who are very demanding on calls.
* Basic admin, linking policies with new brokers, removing brokers off policies, removing broker fees.
* Checking account premium movements.
* Commission queries (payments queries by brokers)
* Listening to calls and applying content of calls.
* Handling complaints and queries.
* Must be familiar with FSCA.
**Minimum Qualification Required**
* Grade 12/ Standard 10/ NQF 4
* Tertiary Qualification/ NQF5
* FAIS credits/ Full Insurance Qualifications (Depending on DOFA) advantageous
* Financial Services Board Regulatory Exams (RE5\) advantageous
 **Minimum Requirements*** Minimum of 2 years’ experience of broker administration and/ or client services
* Minimum of 2 years’ experience in the short\-term insurance industry
**Deliverables include, but will not be limited to**
* Attend to incoming queries either telephonic or via email from both Brokers, Broker Admin staff, Tied Agent andVarious departments
* Assist with support queries for Brokers, Tied Agent
* Provide Brokers with support and feedback
**Competencies Required**
* Advanced computer literacy
* Must be highly proficient in dealing with customers and staff at all levels
* Excellent verbal and written communication skills
* Self\-motivated
* Problem solving skills and solution oriented.
* Flexibility
* Ability to multi\-task and cope under pressure.
* Commitment to personal and team goals
* Ability to apply business rules and processes.
* Good negotiating skills
* Team Player
* Excellent administrative skills
* Ability to plan and manage time efficiently
* Results oriented
* Self\-disciplined \& Self\-motivated and desire to excel
* Analytical and organized
* Attention to detail
**Knowledge and Skills**
Processing transactions and conduct simple calculations
Data Collection and Analysis
Record keeping, filing and maintenance of databases
Maintain work standards and quality verification**Personal Attributes**
Plans and aligns \- Contributing dependently
Communicates effectively \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Being resilient \- Contributing dependently
Customer focus \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 5 August 2026****Our commitment to transformation**

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Broker Support Administrator

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail \& Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.  

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.**What will make you successful in this role?**

Minimum Qualification Required  

* Grade 12/Standard 10/NQF 4
* BCom Degree (Optional)


Minimum Experience Required  

* 3 years short term insurance experience
* 3 years Claims experience
* 1 year Supervisory/Management experience
**Key Responsibilities**
**Operational \& Performance Management**  

* Lead and manage the claims team and dashboards to achieve operational targets and service level


agreements (SLAs).  

* Monitor the team’s accuracy and efficiency in processing claims across all business lines.
* Ensure timely and accurate settlement of claims in accordance with company policy and regulatory


guidelines.  

* Monitor daily performance statistics and workforce management.
* Handle daily claims focus, task distribution, and work allocations.
* Assist clients with escalated queries and ensure suitable resolution.
* Complete people management tasks accurately and timeously.
* Provide regular coaching and conduct performance reviews.
* Drive continuous process improvement to enhance efficiency and customer satisfaction.
  

**People \& Team Management**  

* Foster participative leadership and strong communication within the team.
* Support skills development through coaching, mentoring, and peer\-to\-peer learning.
* Ensure effective onboarding and integration of new employees.
* Collaborate with other departments to ensure seamless claims handling and positive client outcomes.


People and Team Management  

* Ensuring participative leadership and strong communication within the team
* Coaching and peer to peer learning
* Developing of all employees and ensuring smooth on boarding for new employees.
* Collaborate with other departments to ensure seamless claims handling.
  

**Essential Attributes**  

* Leadership \& Team Management: Ability to inspire, develop, and guide team members to meet goals.
* Claims Knowledge: Strong technical expertise in motor insurance claims, including fault and non\-fault


handling.  

* Communication Skills: Clear and confident communicator, both verbally and in writing.
* Customer Focus: Commitment to delivering a positive claims experience and resolving issues efficiently.
* Decision\-Making: Capable of making sound, timely decisions with balanced risk awareness.
* Analytical Thinking: Ability to interpret data, identify trends, and implement data\-driven improvements.
* Adaptability: Comfortable working in a fast\-paced environment with evolving priorities.
* Compliance Awareness: Thorough understanding of industry regulations and adherence to standards.
**Knowledge and Skills**
Reporting and communication
Drive leads and service targets
Management of employees
Coaching, quality and compliance**Personal Attributes**
Decision quality \- Contributing independently
Interpersonal savvy \- Contributing independently
Plans and aligns \- Contributing independently
Directs work \- Contributing independently**Core Competencies**
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently
Collaborates \- Contributing independently
Being resilient \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to Apply: 30 July 2026****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Claims Team Manager

Our client is a highly successful tiling retailer with a luxury showroom based in Waterfall, Johannesburg. Known for delivering a world\-class customer experience, they specialize in premium tiles, taps, and sanitaryware for projects ranging from high\-end home renovations to major new developments.

We are seeking a results\-driven **Showroom Sales Consultant** with a strong sales background, exceptional customer service skills, and a natural flair for design. In this role, you will engage with premium clients, guide them from consultation to close, and help them turn their design visions into reality.This position offers a clear career growth path for dedicated, stable professionals looking to establish a long\-term career.

**Key Duties \& Responsibilities**

* **Client Engagement:** Welcome walk\-in showroom clients, providing expert advice on premium tiles, taps, and sanitaryware.
* **Design Consultation:** Help clients visualize design concepts and choose products tailored to their space and style.
* **Relationship Building:** Deliver personalized service that aligns with the brand’s luxury standards to build long\-term loyalty.
* **Sales Excellence:** Collaborate with the showroom team to consistently meet and exceed monthly sales targets.
* **Showroom Aesthetics:** Maintain premium showroom presentation, ensuring displays, pricing, and promotional materials are immaculate.
* **Admin \& Support:** Prepare accurate quotes, manage after\-sales support, and ensure total customer satisfaction.

**Qualifications \& Experience**

* **Education:** Matric Certificate required.
* **Experience:** Minimum 3 years of successful sales experience, preferably within high\-end retail, design, or customer service.
* **Track Record:** Proven ability to meet or exceed set sales targets.
* **Systems:** Proficiency in SAP and Microsoft Office Suite.
* **Skills:** Excellent verbal and written communication, strong mental math skills for quoting, and high attention to detail.
* **Attributes:** Creative flair, strong eye for aesthetics, and a collaborative team player.
* **Stability:** A stable employment history with a commitment to long\-term career growth (no job hoppers).
* **Flexibility:** Willingness to work standard retail hours, including weekends and public holidays.

**Remuneration \& Benefits**

* **Initial Period:** Market\-related basic salary during the initial 3\-month probation contract.
* **Permanency:** Permanent appointment upon successful completion of probation.
* **Salary:** Negotiable ranging between **R12,000 to R16,000 per month** (dependent on experience).
* **Benefits:** Full corporate benefits package post\-probation.
* **Incentives:** Lucrative company profit\-share scheme post\-probation.

Pay: R12 000,00 \- R16 000,00 per month

Application Question(s):

* Do you have a matric?
* What is your reason for wanting to leave your current company?
* What is your current salary?
* Where do you currently reside?
* Are you male or female?

Work Location: In person

Showroom Sales Consultant- Waterfall, Johannesburg

**Vacancy:** **Technical Coordinat**

 **Overall Purpose of the Job:** To co\-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to keep customers up to date with scheduling and timelines verbally and written. Professional communication and timeous communication as well as extreme due diligence on following up with customers and handling complaints and service/installation work fast and efficiently is a prerequisite.

 **Minimum Requirements**

* Matric or equivalent
* Minimum 3 years administration and customer service experience
* Financial terms understanding
* Computer Literate (MS Office, Outlook)
* Typing speed of 50\+ wpm
* Basic Project understanding
* SAP or equivalent financial system literate
* Fusion or equivalent incident management system – literate and process understanding

 **Job Specification**

* Schedule jobs with clients and technicians (Internal and external)
* Verbal and written communication to customers on service/project timelines
* Schedule Technician’s work daily and keep customers informed
* Coordinating of stock for repairs on customer sites fast and efficiently
* Service quotations with parts and labour for repair requirements ensure customer Purchase order has been received before work commences.
* Requoting customers for variances on work where required
* Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays.
* Preparation of paperwork to facilitate invoicing to customers
* Assist with any problems or complaints
* Customer reporting on a weekly or monthly basis to keep customers up to date on the activities on their premises.

**Behavioural Competencies:**

* Customer Service orientated
* Excellent Time management
* Team player
* Technical / functional skills
* Timely decision making
* Planning

Technical Coordinator

**Additional Information**  

**Job Number**26093156  

**Job Category**Rooms \& Guest Services Operations  

**Location**14th Street, Midrand, South Africa, South Africa, 1685  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Notify Loss Prevention/Security of any guest reports of theft.


Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work\-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Safety and Security


* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures


* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.
* Maintain confidentiality of proprietary materials and information.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.

Guest Relations


* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Thank guests with genuine appreciation and provide a fond farewell.
* Assist other employees to ensure proper coverage and prompt guest service.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication


* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
* Talk with and listen to other employees to effectively exchange information.
* Provide assistance to coworkers, ensuring they understand their tasks.
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and co\-workers using clear, appropriate and professional language.

Working with Others


* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Support all co\-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement


* Comply with quality assurance expectations and standards.

Physical Tasks


* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Interpersonal Skills


* Interpersonal Skills
* Diversity Relations
* Influence
* Customer Service Orientation

Communications


* Listening
* Secondary Language Proficiency

Physical Abilities


* Physical Strength
* Stamina
* Manual Dexterity
* Hand\-Eye Coordination
* Agility
* Visual Acuity

Administration


* Microsoft Office

**Education**


Matric


**Related Work Experience**


Driver's License and experience driving is essential.


**Supervisory Experience**


No supervisory experience is required

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


\#LI\-Onsite


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Guest Arrival Expert - Protea Hotel by Marriott Midrand

**Purpose of the Position**

The Sales \& Marketing Officer is responsible for driving learner recruitment, brand awareness, and revenue growth through effective sales execution and marketing activities. The role focuses on lead generation, client engagement, campaign implementation, and conversion of prospective clients into enrolments or sales.

**Key Responsibilities**

**Sales Execution and Lead Conversion**

* Actively generate and convert leads into enrolments or sales.
* Conduct presentations, consultations, and product/service demonstrations.
* Follow up on enquiries and manage the full sales cycle.
* Achieve monthly and annual sales targets and performance KPIs.

**Marketing Implementation**

* Implement marketing campaigns and promotional activities as directed.
* Support brand awareness initiatives across various channels.
* Assist with content distribution, advertising, and promotional outreach.
* Represent the organisation at events, exhibitions, and activations.

**Client Engagement and Relationship Management**

* Build and maintain relationships with prospective clients, learners, and stakeholders.
* Provide accurate information on programmes, services, and offerings.
* Handle client queries professionally and ensure timely resolution.
* Maintain a customer\-focused and service\-driven approach.

**Lead Management and CRM**

* Capture and manage leads accurately in CRM systems.
* Track client interactions, follow\-ups, and conversion progress.
* Maintain updated records of all sales activities.
* Ensure data integrity and consistent reporting.

**School and Community Outreach (where applicable)**

* Conduct school visits and community outreach programmes.
* Promote programmes to learners, parents, and educators.
* Build partnerships with schools and local stakeholders.
* Support career days, exhibitions, and recruitment drives.

**Reporting and Administration**

* Provide daily, weekly, and monthly sales reports.
* Track sales performance, pipelines, and conversion rates.
* Maintain accurate records of activities and outcomes.
* Report market trends and competitor activity to management.

**Market Intelligence**

* Gather feedback from clients and target markets.
* Identify new business opportunities and growth areas.
* Monitor competitor offerings and market trends.
* Provide input to improve marketing strategies and campaigns.

**Minimum Requirements**

**Qualifications**

* Grade 12 (Matric) required.
* Diploma or Degree in Marketing, Sales, Business Management, or related field will be advantageous.

**Experience**

* 2–4 years’ experience in sales, marketing, or customer\-facing roles.
* Experience in education, training, or recruitment environments will be advantageous.
* Proven track record of meeting or exceeding sales targets preferred.

**Knowledge**

* Sales principles and customer acquisition processes.
* Marketing and promotional strategies.
* CRM systems and lead management tools.
* Customer service and relationship management.
* Basic understanding of education and training sector (advantageous).

**Skills and Competencies**

* Strong sales and negotiation skills.
* Excellente communication and presentation abilities.
* Target\-driven and results\-oriented mindset.
* Strong interpersonal and relationship\-building skills.
* Ability to work independently and manage time effectively.
* Strong organisational and follow\-up skills.
* Resilience and ability to work under pressure.
* Professional and customer\-focused attitude.
* Valid driver's license \+ own vehicle

Work Location: In person

Sales & Marketing Officer

**Date:** 24 Jul 2026
  
  

**Location:** Midrand, GP, ZA, 1685
  
  

**Company:** Orica
  
  

About Orica
  
  

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources
  
  

essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than
  
  

13,000 across the world.
  
  

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking,
  
  

pioneering innovation and reimagining the way we work.
  
  

About the role
  
  

Orica Digital Solutions is seeking an experienced Business Development Manager (BDM) with an engineering background in Geosciences to grow our
  
  

Mining markets in Southern Africa. The BDM will identify, pursue and lead new business development opportunities and market\-specific strategies that
  
  

**increase the Geosolutions 3 (GS3\) brands:** RST Instruments, Measurand and NavStar technologies and solutions market share. The role will work with
  
  

mostly new accounts, including mining and geotechnical consulting firms that influence monitoring specifications and buying decisions. The successful
  
  

candidate will drive revenue growth with a primary focus on South Africa and will enhance brand visibility within the minging sector. Extensive travel to
  
  

project sites will be an important part of the role.
  
  

What you will be doing
  
Build and maintain strong relationships with key stakeholders in the mining industry, including engineering firms with a focus on South Africa, but also including Southern Africa as a whole.
  
  

Develop and implement sales strategies that align with business objectives.
  
  

Conduct thorough needs analyses to understand client requirements and preferences.
  
  

Qualify incoming calls to prospect for further sales opportunities.
  
  

Travel to project sites and customer offices to build, maintain, and strengthen client relationships with key and new customers.
  
  

Willingness to travel to mine sites (estimated 25\-50%) within Southern Africa.
  
  

Deliver compelling presentations that highlight the value proposition of Geosolutions technologies and integrated end\-to\-end solutions to all levels of the customer organization.
  
  

Attend and represent the company at industry exhibitions and conferences and network with professional organisations to establish the presence and reputation of the company.
  
  

Build and nurture strong relationships with engineering and consulting firms to drive Geosolutions product specification and integration into project designs.
  
Prepare and present technical and commercial proposals to customers.
  
  

Track and maintain effective, professional communication with all internal and external stakeholders throughout the business development and sales cycle.
  
  

Manage the entire sales cycle from prospecting to closing deals.
  
  

Technical Collaboration \& Solution Delivery
  
  

Collaborate with the engineering and technical team to define technical requirements and scope for client projects.
  
  

Achieve technical proficiency in Geosolutions product solutions offerings for the mining and energy sectors, enabling effective technical customer meetings.
  
  

Leverage sales skills and technical knowledge to differentiate Geosolutions technologies from competitors and provide optimal customer solutions.
  
  

Ability to work on multiple projects concurrently.
  
  

Sales Operations \& Customer Experience
  
  

Collaborate with the technical inside sales team to generate accurate quotes and orders, ensuring customers have a positive and seamless experience with Geosolutions.
  
  

Utilize EPICOR (ERP System) to create and configure quotes and orders.
  
  

5\+ years’ experience in sales management, including developing sales forecasts and quotas and diligently managing opportunity pipelines (leveraging CRM systems).
  
  

Maintain accurate records of customer transactions, correspondence, and sales pipeline management within Salesforce CRM.
  
  

Quality \& Compliance
  
  

Operate within the framework of our Quality Management System ISO 9001\.
  
What you will bring
  
Established network of contacts in the mining sector.
  
  

5\+ years of demonstrated successful experience building, developing, growing, and running a sales territory. A combination of education and experience will be considered.
  
  

Experience in technical sales for the mining sector with a demonstrated track record of accomplishment, including forecasting, CRM usage, account planning, and strategic planning.
  
  

Excellent presentation, relationship\-building, and sales skills.
  
  

Resourceful, self\-managed, self\-motivated and goal\-driven, able to work effectively within a global team.
  
  

Proven customer service experience and ability to build rapport with existing and new customers.
  
  

This position requires extensive travel and ability to work from a remote office.
  
  

Strong written and verbal communication, negotiation, and presentation skills for proposing, presenting, and discussing solutions with all levels of the organization.
  
  

Detail\-oriented, organised and customer\-focused.
  
  

Team player and motivated to work in a remote environment.
  
Your qualifications
  
Bachelor’s or Master’s degree in Engineering (Surveying, Mining, Geotechnical, Geological, Civil, etc.).
  
How you shape and influence others
  
  

* Demonstrates courage, resilience and flexibility
* Strong reputation for integrity, ethics, personal values and solid character
* Strong stakeholder management, interpersonal \& communication skills
* Self\-aware and open to feedback
* Work effectively across business unit
* High level decision making ability
* Able to manage multiple tasks within deadlines and work independently


What we offer
  
  

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through
  
  

connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
  
  

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a
  
  

collaborative culture. Ignite your career at a place where your distinct potential can find its home.
  
  

We respect and value all
  
  

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with
  
  

fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard
  
  

to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
  
  

Competencies
  
Skills
  
Revenue growth strategy
  
Market analysis
  
Product knowledge
  
Stakeholder engagement
  
Regulatory compliance
  
Business development
  
Needs analysis
  
Proposal Development
  
Sales Pipeline Management
  
Presentation skills
  
Market penetration
  
Sales forecasting
  
Data reporting
  
Enterprise resource planning
  
Customer relationship management
  
Consultative selling
  
Competitive intelligence
  
Contract negotiation

Representative - Sales

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not justabout "things" butthe  

meaning that those things bring to your life. We believe that technology andinnovation have infinite possibilitieswhen  

it's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they dothings.  

We give them products, services, and solutions that enable them to live and enjoy life on their ownterms – in theirown way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of howwe makedecisions and  

how we approach adding value within the company.  



**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

Up for a new challenge and feel you can make a difference?

The Claims Legal Department is looking for an enthusiastic individual as a Legal Recoveries Advisor in our Legal Department to action Legal claims for Personal and Business Insurance. This is a talent pool posting. We are proactively building a network of qualified candidates for future opportunities.**Minimum Requirements**
**Minimum Qualification Required**
* Grade 12/Standard 10/NQF 4
* Related legal tertiary qualification (beneficial)

  


**Minimum Experience**
* Experience in a legal environment or position advantageous)
* Recoveries and advantageous if Liabilities, specific to Motor Vehicle Accident advantageous
**Knowledge and Skills**
Operate within claims guidelines and compliance
Assists with claims administration
Assists with claims settlements**Personal Attributes**
Self\-development \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Communicates effectively \- Contributing dependently**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Drives results \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Legal Recoveries Advisor

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**


Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.


We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you

 **Backline Advisor \- Contact Centre**


Reports to: GTW Contact Centre Supervisor


RCS: Grade N


Location: Midrand Offices

 **Why You’ll Love This Role**


At DHL Express, our people are at the heart of everything we do. We are looking for a customer\-focused, proactive, and solutions\-driven **Backline Advisor** to join our Customs Affairs team. This role is ideal for someone who thrives in a fast\-paced environment, enjoys problem\-solving, and is passionate about delivering exceptional customer service.

**What You’ll Do**


As a Backline Advisor, you will:

* Manage customer interactions relating to customs clearance and shipment processing.
* Obtain and verify customs clearance instructions and documentation from customers.
* Collect payments required for customs clearance before submission.
* Take ownership of customer queries and proactively resolve shipment\-related issues.
* Deliver outstanding track and trace support while ensuring first\-time resolution wherever possible.
* Escalate shipment exceptions in line with global procedures and service standards.
* Handle inbound shipment notifications and provide timely customer updates.
* Ensure compliance with DHL Global SOPs, ISO standards, and customs procedures.
* Maintain service quality while consistently achieving agreed service level targets (KPIs).
* Collaborate with internal stakeholders including Customer Service, Finance, Operations, and Customs teams.

 **What We’re Looking For**

* Matric (Grade 12\).
* Degree in Logistics will be advantageous
* Previous Customer Service experience/Call Centre experience.
* Accounts receivable experience.
* Good knowledge of Customs legislation, processes, and procedures.
* Computer literacy.
* Strong customer relationship management skills.

 **Why Join DHL?**

* At DHL Express, you'll become part of a global organisation recognised as one of the world's best employers. We offer an inclusive workplace where innovation, collaboration, and continuous development are encouraged. You'll have the opportunity to grow your career while making a meaningful impact on our customers and business.
* If you are passionate about delivering exceptional customer experiences and want to build your career with the world's leading international express logistics company, we'd love to hear from you.

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**


Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross\-border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.


We love our role in the world. And we’re looking for the right people to help us maintain—and grow it. People like you.

**Ready to Make an Impact? Become Our Quality Assurance Specialist!**

**Reports to:** Customer Service Trainer \& Quality Manager  

**Location:** Johannesburg  

**Business Unit:** DHL Express ZA

**Why You’ll Love This Role**


Step into a role were quality drives excellence. As a **Quality Assurance Specialist**, you’ll play a critical role in ensuring world\-class customer service by embedding quality standards into every interaction. You’ll help shape performance through coaching, insights, and continuous improvement—ultimately enabling first\-time resolution and exceptional customer satisfaction.

**What You’ll Own**

**Quality Assurance \& Compliance**

* Implement ISO standards and DHL policies; ensure team awareness and adherence.
* Ensure adherence to Centre of Excellence Guidelines and GRBP.
* Conduct call evaluations as per agreed ratio and turnaround time.
* Perform root\-cause analysis to eliminate recurring issues and maintain quality standards.
* Drive adherence to QA and coaching processes aligned with best practices.
* Support with quartley COE audits
* Conduct calibration sessions with supervisors to ensure consistency in quality measurement.
* Maintain accurate and up\-to\-date policies, procedures, and working instructions.

**Coaching \& Development**

* Coach supervisors and team leaders on service gaps and effective coaching techniques.
* Conduct quality and coaching workshops as required.
* Document meetings, action plans, and coaching sessions.
* Provide feedback on supervisors’ coaching skills and follow through on action plans.
* Perform one\-on\-one coaching sessions using remote and side\-by\-side call assessments.
* Champion Quality of Work Life through Total Quality Management and people development initiatives.

 **Training Support**

* Collaborate with CS Training Manager to identify training needs and develop training plans.
* Conduct and coordinate CS induction training and arrange courses as required.
* Ensure training schedules do not interfere with service levels.
* Liaise with internal/external departments for training enrolment and compliance with NQF standards.
* Maintain training records and compile monthly training reports.
* Assess staff post\-training to measure understanding and performance improvement.

 **Reporting \& Analysis**

* Analyse trends and compile weekly/monthly QA reports, including quality scores.
* Provide feedback to CS Trainer on performance trends and quality gaps.
* Compile QA and service delivery reports; recommend process improvements.
* Maintain or improve QA scores to meet or exceed 90% target.
* Perform workplace assessments against National Unit Standards for staff pursuing qualifications.
* Support CS Trainer during absence and assist with training\-related projects.
* Ensure correct utilization of DHL application tools (e.g., GEMA, NPTS, MCT, CSV, KART, GCCU/WFM).
* CIS Facilitation.
* Participate in occasional projects and assignments as defined by management.

 **Leadership \& Engagement**

* Build strong relationships with management and stakeholders.
* Support initiatives to improve morale and motivation within the department.
* Promote DHL’s ICCC and CIM behaviours through active leadership and campaigns.
* Ensure fair and consistent application of rules and maintain an open\-door policy.

**What We Are Looking For**

* Diploma or Degree in Quality Management, Customer Service, or a related field.
* Minimum 3 years in Quality Assurance within a contact centre environment.
* Minimum 2 years Call Centre Operations and call centre systems knowledge.
* Good operational knowledge and proven understanding of the DHL Network.
* Proficiency in DHL systems (SPARK, GEMA, MCT, CSV, KART, E\-case, OPMS/C, SID) and MS Office Suite (Excel, PowerPoint, Word).
* Sound knowledge of CS Policies and Procedures.
* ISO standards knowledge and NQF compliance advantageous.
* Experience in facilitating training programs.
* Excellent communication skills in Business English (both written and oral).
* Excellent in telephone, conflict resolution, negotiation, problem solving and interpersonal skills.
* Experience in managing customer interactions through non\-voice channels (e.g. Email, Live Chat and social media) would be beneficial.
* Able to maintain effective performance under pressure.
* Experience in training facilitation and quality improvement initiatives is advantageous.

**Why Join Us?**


Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning.


Expect real growth opportunities, a collaborative culture, and the chance to make a meaningful impact every day.

**Ready to make your mark?** Apply now and let’s build the future together


We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Customer Service Jobs in Midrand - Page 2

Vacancies (page 2 of 5)