Engineer – Voice/Data/Wireless Services

Summary:

We are seeking a hands-on and technically capable individual to join our team as an Engineer – Voice/Data/Wireless Services. The successful candidate will be responsible for installing and maintaining voice, data and wireless services in line with company objectives and procedures, delivering a high standard of workmanship and service to Vox customers. This is a field-based role and may be located in any of our regions.

Responsibilities:

• Install and maintain FttH and FttB routers
• Install WiFi access points
• Install and maintain wireless equipment, including Comsol, satellite and Tarana
• Install, configure and support 3CX voice solutions
• Conduct site surveys as required, including the safe use of power tools and ladders when mounting equipment
• Use all testing equipment accurately in the commissioning and maintenance of Vox Telecom products and services
• Manage customer requirements and resolve queries through to completion
• Liaise with other departments to address and resolve queries
• Deliver accurate reports to a consistently high standard
• Communicate effectively at all levels, and work as an active member of the team
• Participate in the National Standby rotation for after-hours customer support
• Work after hours and over weekends when required

Qualifications:

• Matric (Grade 12) or N4 Electronics/IT
• 2 years' experience in VoIP installations and maintenance
• 2 years' experience in data installations and maintenance, including ADSL, MPLS, VPN and firewalls
• 2 years' working knowledge of GSM, VoIP, data and customer service management
• Comfortable working at height, and competent with power tools, ladders and testing equipment
• Valid driver's licence and willingness to travel to customer sites
• Proficiency in Microsoft Word, Excel and Outlook
• Strong communication skills, with the ability to explain technical matters to non-technical customers
• Ability to work independently on site and as part of a wider team

Preferred qualifications:

• IT Certificate
• A+ and N+
• CCNA
• MTCNA
• Previous experience in a telecommunications or internet service provider environment
• Experience with Tarana, Comsol or satellite wireless platforms

If you are a practical, methodical engineer who takes pride in getting a customer connected and keeping them connected, we encourage you to apply for the Engineer – Voice/Data/Wireless Services position. Join our team and take on this opportunity to play a direct part in the service our customers experience every day.