Retail Store Assistant - Diamond Pavilion, Kimberley

Dis-Chem Pharmacies has an opportunity available for a Retail Store Assistant to join the team at our Diamond Pavilion Store in Kimberley, Northern Cape.

The main purpose of this role is to assist with the overall management of the store, ensuring that operational and administrative duties are performed in accordance with standard policies and procedures.

Minimum Requirements

Essential

• Grade 12 / Matric.
• Basic computer skills, including Word, Excel and Outlook, as well as SAP.
• Retail experience.

Duties and Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish and maintain professional relationships with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when feedback is required.
• Assist customers with enquiries and refer them to the appropriate departments where applicable.
• Adhere to the customer turnover-per-hour rate in accordance with the company benchmark.
• Manage shorts and overs at the point of sale, including floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high-risk stock.
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive branch change requirements to ensure cashiers have sufficient change and maintain optimal customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control, including but not limited to floats, petty cash and cash on hand.

Competencies

Essential

• Retail administration and operational knowledge.
• Strong team-player skills and good customer relations.
• Leadership and management skills.
• Trustworthy and honest.
• Ability to work effectively under pressure.
• Deadline-driven.

Special Conditions of Employment

• South African citizen.
• MIE, clear criminal and credit records.
• Driver’s licence and/or own reliable transport.

Remuneration & Benefits

• Market-related salary.
• Medical aid.
• Provident fund.
• Staff account.

Important Information

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVE NOT BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process, aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.