Browse live human resources jobs in Centurion, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**The successful candidate will be expected to perform the following functions:**



**Curriculum** **Evaluation**


* Assess curriculum materials, including textbooks, lesson plans, assessments, and multimedia resources, to ensure they align with educational standards, learning objectives, and pedagogical best practices.
* Evaluate the overall coherence, sequencing, and progression of content within the curriculum to ensure a logical and effective learning pathway for students.
* Review the clarity, accuracy, and relevance of instructional materials, ensuring that they provide comprehensive coverage of the subject matter and support learning outcomes.
* Assess the appropriateness and effectiveness of instructional strategies, methodologies, and resources in facilitating student engagement, comprehension, and skill development.
* Analyze the integration of technology and multimedia elements within the curriculum, ensuring they enhance the learning experience and align with instructional goals.
* Identify any gaps, redundancies, or inconsistencies within the curriculum, and propose strategies for improvement and enhancement.
* Collaborate with subject matter experts, instructional designers, and educators to gather feedback and insights on curriculum materials, incorporating their expertise into the evaluation process.
* Conduct pilot testing and gather feedback from students and teachers to assess the effectiveness and usability of curriculum materials.
* Stay updated on evolving educational standards, research findings, and industry trends to ensure curriculum materials are current and relevant.
* Utilize data\-driven approaches, including assessment results and student performance data, to evaluate the effectiveness of curriculum materials and identify areas for improvement.
* Provide recommendations for revisions, enhancements, or updates to curriculum materials based on evaluation findings and pedagogical best practices.
* Work closely with curriculum development Specialist to implement revisions and track the progress of improvements.
* Maintain detailed documentation of the evaluation process, findings, and recommendations, ensuring transparency and accountability.

  


**Quality** **Assurance**

  




* Excellent, effective and timeous management of all quality assurance related processes for
* Provider accreditation and monitoring.
* Workplace approval and monitoring.
* Learning Programme Implementation Assessment and Certification and all other related functions.
* Manage the evaluation of the Service Providers’ Quality Management Systems.
* Ensure that the Service Provider Developmental Plans are implemented and closely monitored.
* Manage the record keeping of providers, assessors and moderators.
* Effective management of other data related to occupational directed training programs.
* Compile accurate reports timeously.
* Manage consultants who provide services to the Unit for various functions.
* Manage all delegated functions from the Quality Council of Trades and Occupations.
* Manage the evaluation of the Service Providers’ Quality Management Systems.
* Ensure that the Service Provider Developmental Plans are implemented and closely monitored.
* Manage the record keeping about providers, assessors and moderators. Manage the registration of Assessors and Moderators.
* Compile accreditation reports.
* General administration in respect of training provider accreditation. Oversee the assessment of new qualifications for QCTO as required by the SLA.
* Monitor the development of new qualifications.
* Manage the issuing of certificates/SOR.
* Improvement and facilitation of Learning Programs.
* Ensure evaluation of Learning Programs.

  


**Stakeholder Management** **and Relations** 

* Provide advocacy on Quality Assurance related matters to relevant stakeholders.
* Collaborate with the necessary organs of state and domestic and international organisations to promote and enhance effective, efficient and secure human movement.
* Ensure the development and effective stakeholder relations management with both local and international communities in support of national objectives and Quality Assurance priorities.
* Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration.
* Lead the identification and mitigation of internal systems and procedural barriers to enhance excellent customer service.
* Represent and participate in the BMA’s committees and tasks teams as member of the executive team.
* Lead the implementation of timeous communication on relevant information and legislation to the BMA.
* Participate in industry related forums, conferences and workshops to gain industry insight for the purpose of business improvement and position the BMA.

  


**Risk \&** **Compliance**

  


* Keep abreast of changes in Quality Assurance legislation, regulations and respond to changes through adjustments to the strategy and operational plans as required. Ensure submission of mandatory reports and information.
* Ensure the mitigation of the business units’ risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
* Assist in the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to Quality Assurance. the business unit in consultation with the Executive Manager.
* Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
* Ensure effective support in the provision of evidence to all internal and external audit requirements.
* Adhere to all relevant laws, policies and Standard Operating Procedures throughout the BMA.
* Comply with DHET, Umalusi, QCTO, SETAs and College policies and procedures

  

**Minimum Qualifications:**


* Matric (Grade 12\)
* An undergraduate Qualification at NQF 7 as recognised by SAQA in Education Management/ Education Training and Development Practices (ODETDP).


**Minimum Experience:**


* Minimum of 5 years’ experience at supervisory in Learning environment. Experience in Education, Training and Development (ETD) and Quality Assurance.


**Knowledge:**


* South African Constitution.
* BMA Act 2020
* Knowledge of the Employment Equity Act, Skills Development Act, Labour Relations Act, Basic Conditions of Employment Act and all applicable human resources legislation.
* National Qualification Framework Act 67 of 2008
* South African Qualifications Authority 58 of 1995
* Human Resources Development Strategy of South Africa
* National Skills Development Strategy III
* Public Finance Management Act.
* Understanding of legislation and prescripts applicable in the corporate environment.
* National Treasury Regulations.
* National Treasury Public Sector Risk Management Framework.
* Understanding of corporate governance best practice e.g. COSO Framework, ISO International Standard, King Report on Corporate Governance, and Ethics Frameworks.
* Understanding of the Public Sector Integrity Management Framework


**Professional registration or license requirements:**



None


**Other requirements:**


* Flexibility in working hours will be required to meet demands of the role.
* May be required to work overtime.
* Valid driver’s License


The BMA is an equal opportunity employer committed to employment equity and workforce diversity. Preference may be given to suitably qualified candidates from designated groups in line with the BMA employment equity plan. The BMA reserves the right not to make and appointment to the advertised positions.



It is the applicant’s responsibility to have all foreign qualifications evaluated by South African Qualification Authority (SAQA) and to confirm the appropriate NQF level and to provide proof of such evaluation report.


* Shortliste

SPECIALIST: QUALITY ASSURANCE

Through our client\-facing brandsMomentum Group, with Multiply(wellness and rewardsprogramme), and our others pecialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
   

  

**Role Purpose**
 Deliver professional service to clients through various servicing channels (inbound calls, emails,walk\-in interactions etc.), and responding to their needs,concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
   

  

**Requirements**
* Grade 12
* 2\-3 years' experience in a call centre or client service environment (preferred).
* Exposure to the medical aid and/or health industry.
* Proficiency in English, Afrikaans and Nguni languages (spoken, written and verbal).
* MS Office proficiency.


**Duties \& Responsibilities**
**INTERNAL PROCESS**
* Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
* Take ownership of complaints and ensure they are resolved timeously and effectively.
* Provide clients with the relevant information and documentation as required in line with policy guidelines.
* Capture and update client information on relevant systems based on data received from the client.
* Accurately complete all administrative and reporting requirements within agreed timeframes.
* Adhere to legislative /compliance requirements in the service process.
* Identify and report process and system failures and enhancements to improve client experience.


**CLIENT**
* Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
* Escalate client queries to the relevant department or stakeholder.
* Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
* Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
* Provide authoritative, expertise and advice to clients and stakeholders.
* Build and maintain relationships with clients and internal and external stakeholders.
* Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
* Make recommendations to improve client service and fair treatment of clients within area of responsibility.
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.


**PEOPLE**
* Develop and maintain productive and collaborative working relationships with peers and stakeholders.
* Positively influence and participate in change initiatives.
* Continuously develop own expertise in terms of professional industry and legislation knowledge.
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
* Take ownership for driving career development.


**FINANCE**
* Contribute to the financial planning process within area.
* Identify opportunities to enhance cost effectiveness and increase operational efficiency.
* Manage financial and other company resources under your control with due respect.
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum


**Competencies**
* Examining Information
* Documenting Facts
* Establishing Rapport
* Articulating Information
* Showing Composure
* Meeting Timescales
* Upholding Standards
* Taking Action
* Prioritisation
* Teamwork and collaboration
* Adaptability
* Display initiative


 Enquiries nasiphimabona@momentum.co.za

Talent Pool: Customer Services Agent

Interns within the CSOS National Office will be based in Centurion, the CSOS Regional Office for KZN and WC Regional Office. CSOS is an equal opportunity employer and would therefore be guided by the principles of Employment Equity when considering the applications. CSOS upholds the right to place or not place applicants based on its needs and requirements.
  

* Be a South African citizen.
* Have completed Grade 12 (matric).
* National Diploma / Degree in Human Resource Management or an equivalent qualification
* Basic computer literacy
* Not be permanently employed
* Not have previously participated in an internship programme


**Closing Date: 14 August 2026**


* Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
* Persons with disabilities are encouraged to apply.
* CSOS upholds the right to place or not place applicants based on its needs and requirements.
* CSOS is an equal opportunities employer and as such appointments will be in line with the CSOS Employment Equity Plan.
* Applicants are required to submit copies of their qualifications.


**Privacy Statement:**


* We comply with the provisions of Protection of Personal Information Act, No. 4 of 2013\. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for.
* In the event your application was unsuccessful for a specific position, the CSOS will retain your personal information for internal audit purposes as required by the CSOS policies.
* All the information requested now or during the process is required for recruitment purposes. Failure to provide requested information may render your application null and void. The CSOS will safeguard the security and confidentiality of all information you share with us.
* All personal information will be treated as confidential and will not be disclosed to third parties, except in situations where:

  



(i) We are legally compelled to do so; or



(ii) Disclosure is necessary for recruitment purposes; or



(iii) You have not objected thereto.



By uploading any additional and supporting documentation, you consent to the CSOS using the information contained therein to fulfil the requirements of the recruitment process.

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