Browse live customer service jobs in Stellenbosch, Western Cape. Salaries, top employers and how to apply. Updated regularly.

We are currently seeking a fantastic Dutch-speaking Customer Service Advisor to join a well-established retail brand. Our client is a dynamic, fast-growing customer management business, delivering outsourced customer service solutions to an impressive portfolio of blue-chip brands. This is an exciting opportunity for a customer-focused professional who is passionate about delivering outstanding service across multiple channels. Customer Service Advisor (Dutch Speaking) Contract: 6 Months | Offi…

Dutch Customer Service Position

"
   

  

**About Us**
 TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world\-class service and making a meaningful impact with every interaction.
   

  

**Perks \& Benefits**
* Annual performance\-based increases
* Paid time off
* Health and dental insurance or a monthly health stipend
* Holiday bonuses
* Permanent work\-from\-home setup
* Opportunities for career advancement as we continue to grow


**Responsibilities**
* Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
* Assist Customers: Support customers with orders, shipping, product details, and returns.
* Quality\-Based Responses: Provide thoughtful, high\-quality responses that reflect our service standards.


**Requirements**
* Proficiency in English (both written and verbal).
* At least 1 year of online/remote customer service experience.
* Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage.
* Excellent problem\-solving and communication skills.
* Adaptable and solutions\-oriented mindset.


**Technical Requirements**
* Personally owned PC or laptop with an i5 processor or equivalent.
* Minimum of 25 Mbps for both upload and download internet speed.


 APPLICATION INSTRUCTIONS
   

  

 To ensure your application is processed correctly, please follow these steps:
   

  

* When selecting the position, please choose ""Customer Service"" from the list.
* When prompted for an application code, use: CS


 Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!
   

  

 "

Customer Service Representative

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  



RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards

  

JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

  




**Closing Date: 24 July 2026**

  


*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**



If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

Store Manager - PEP Stellenbosch (592)

Description
PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  

RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards
Requirements
JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

**Closing Date: 24 July 2026**

  

*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**


If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

  

Work Level
Management
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Stellenbosch

Our client provides end-to-end cryptocurrency tax reporting services to clients across multiple international jurisdictions. The business specialises in importing, reconciling, validating, and analysing cryptocurrency transaction data using Koinly software, blockchain explorers, and other specialist digital asset tools. Focus areas: Client-facing – Onboarding & Client Care This is the welcoming face of the company You guide new clients through getting started with us, collecting the wallets, ex…

Customer Support Specialist (CH1248) - REMOTE

Are you a commercially minded operations leader with a passion for data, systems and building high\-performing teams? Join our Commercial team as **Head of Revenue Operations** in **Stellenbosch**, where you'll build and lead the function that powers Herotel's entire commercial line with the systems, data, insights and tools it needs to perform.


This role is ideal for a strategic yet hands\-on operator who thrives on turning complexity into clarity, building capability from the ground up, and making commercial performance measurable, predictable and improvable.


**What you'll do:**


* Build and lead the Revenue Operations function from the ground up, including appointing and developing a team of capability leads spanning business analysis, UX/UI design, front\-end development, commercial systems development and project management
* Set direction, priorities and performance standards for the team, and remain fully accountable for the outputs it delivers
* Own and run all commercial systems and tooling end to end, including the customer relationship platform and the full commercial technology stack
* Lead the delivery of new commercial systems across sales, customer experience, marketing and the business development pipeline, with the CCO as accountable sponsor
* Own commercial data and maintain a single, governed source of truth that every commercial function works from
* Set and enforce data quality standards and own attribution rules, including the national\-to\-regional seam, ensuring every win is counted once
* Own the commercial forecast and the analytics behind it, including net additions, average revenue per user, churn, take\-up against build and cost of acquisition against benchmark
* Build and maintain the reporting and dashboards that show daily and monthly whether the commercial line is on plan, and surface gaps early enough to act
* Support Sales, Marketing, Product and Customer Experience with the tools, systems and enablement that lift productivity
* Drive priority commercial projects from clear definition through to delivery, and run the review cadence that commercial leadership uses to manage performance
* Identify and scope automation opportunities across the commercial line, package them for the automation team, and project\-manage delivery to grow coverage and conversion
* Work closely with Finance on billing and ensure commercial and financial data stays aligned

**What you'll need:**


* A relevant tertiary qualification in a related field
* Postgraduate qualification or equivalent experience advantageous
* 5 to 8 years of senior experience leading a revenue operations, commercial operations or sales operations function
* At least 3 years with direct ownership of a CRM or commercial systems platform
* Experience within telecommunications, internet services, subscription or high\-volume consumer businesses strongly preferred
* Hands\-on command of commercial systems, including customer relationship platforms and the data and tooling around them
* Proven experience managing and implementing business systems from selection and deployment through to ongoing operation
* Strong forecasting and analytical capability, fluent in core commercial metrics including average revenue per user, cost of acquisition, churn and take\-up
* Proven track record of delivering cross\-functional commercial projects to completion
* Strong leadership and people management, with experience appointing, developing and leading specialist teams across a wide skills span
* Strong systems and process thinking, analytical rigour and a high ownership mindset with the discipline to hold the line on data quality
* Ability to influence across functions without direct authority, with clear communication to executive audiences and a consistent bias to action and follow\-through

**What we offer:**


* Exposure to a dynamic workplace
* A chance to grow your skills through our internal academy
* A friendly, team\-driven environment
* Group Risk Benefits
* Medical Benefits
* Health and Lifestyle Programmes

**Important Disclaimer:**


* Please ensure that the information you provide in your application is true, accurate, and correct.
* Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
* By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website (https://herotel.com/compliance).
* If you do not hear from us within 14 days, please consider your application unsuccessful.

Head of Revenue Operations

**PayProp and Reapit – Who are we?**


PayProp, a Reapit company, offers a tech platform for letting agents that lets them automate every part of the rental transaction. PayProp is easier to use and more powerful than solutions by banks and traditional software vendors.


We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud\-based Web applications.


Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

**What you’ll be doing**


Reporting to the Client Relationship Manager, Team Lead, you’ll be involved in:

* Creating and managing detailed Onboarding project plans, including liaising with internal teams to define, document, and schedule deliverables
* Owning the end\-to\-end delivery of onboarding projects, ensuring all activities are executed in line with agreed timelines and stage gates
* Driving clear, proactive communication so all stakeholders understand their roles, responsibilities, and expectations
* Managing risks and issues through a proactive RAID approach, including identifying blockers, taking ownership, and implementing mitigation plans
* Gaining a strong understanding of client business processes and identifying appropriate operational and technical solutions
* Coordinating and managing all resources assigned to the project to ensure deliverables are achievable and delivered as planned
* Monitoring project performance and ensuring client requirements are consistently met or exceeded
* Driving continuous improvement of onboarding and project management processes to enhance delivery efficiency and overall client experience.

**Who we’re looking for**


At PayProp, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the following skills and attributes may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

* Knowledge and expertise of shaping projects utilising a variety of delivery frameworks, methodologies and tools.
* Very strong influencing skills and ability to communicate in a clear and coherent way.
* Experience in delivering projects in a busy environment, liaising with multiple teams with conflicting priorities
* Ability to work under pressure and demonstrate resilience to ensure the solution is delivered with challenging clients.
* Ability to work autonomously.
* Display a positive, confident, and articulate disposition.
* Can foster and develop collaborative relationships across teams within an organisation to the benefit and value of projects
* Shows a demonstrable desire to foster own development and learning in conjunction with the extensive training offered by the company
* Takes pride and responsibility for quality of work.
* Demonstrates a sense of responsibility for self and team.
* Computer literacy: Microsoft Office Suite
* Reliable transportation and a driver’s licence
* Must reside in Cape Town or the surrounding area, as this is an office\-based position
* Matric/Grade 12 equivalent
* 2\-3 years of customer service experience
* Additional Advantage: Proficiency with Freshdesk and Telviva


We will train you to become an expert in client money platforms.

**What your impact and success looks like**


As a Onboarding Manager we expect your success and impact in the early stages of your career with us to look something like this:


Within 1 month:

* Successfully onboard with the team, understanding company processes, tools, and onboarding project management frameworks.
* Take ownership of at least one active client onboarding project, including reviewing project scope, timelines, and key stakeholders.
* Establish strong communication channels with team members, clients, and other stakeholders.


Within 3 months:

* Deliver the first onboarding project milestone on time and within budget, demonstrating effective risk and issue management.
* Implement improvements to project tracking and reporting processes to increase transparency and accountability.
* Build a reliable project schedule with realistic deadlines and resource allocation.


Within 6 months:

* Manage multiple projects concurrently, showing consistent delivery of quality results.
* Lead project retrospectives and implement lessons learned to improve future project performance.
* Assist in improving overall team project management maturity.

**What’s in it for you?**


We operate a flexible working policy and would like you to work from our offices in Stellenbosch 5 days a week during peak processing times (2 weeks of the month). During quieter periods, we ask that you work from the office 3 days a week (Wednesdays, Thursdays, and Fridays).


This opening is your chance to really make an impact at PayProp, and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, once the probation period has been successfully completed.

**Don’t tick all the boxes? Neither do we**


We care about our society and want our industry to become a more inclusive and diverse place to work. Experience and a perfect fit for the role are not our only hiring considerations. We’re just as keen on candidates that share our values and have the right attitudes and behaviours for success.


Bottom line: we are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.


You will find it a very welcoming, comfortable place. We offer a supportive, empowering environment where everyone is appreciated and respected. We welcome new ideas, thinking and approaches, and we listen to our employees.

Customer Relationship Manager: Onboarding

Franschhoek Wine Tram is a leading player in the tourism and hospitality industry, dedicated to providing exceptional guest experiences. We take pride in delivering top\-notch service and creating unforgettable memories for our guests. We are now seeking a passionate and experienced Service Manager to join our dynamic team.

As a Service Manager at the Franschhoek Wine Tram, you will be responsible for ensuring the highest level of guest satisfaction through effective leadership and service excellence. You will play a pivotal role in managing and enhancing our customer service operations to maintain our reputation as a premier destination in the tourism and hospitality sector.

**Responsibilities**

* Lead, mentor, and motivate a team of service professionals, including front desk staff, concierge, and guest services.
* Develop and implement service standards and procedures to ensure consistent, top\-quality guest experiences.
* Monitor and evaluate guest feedback, addressing any issues promptly and proactively.
* Collaborate with other departments to optimize the guest journey and ensure seamless service delivery.
* Manage the training and development of staff, fostering a culture of excellence and continuous improvement.
* Oversee scheduling, staffing, and performance evaluations to maintain high service standards.
* Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
* Maintain an up\-to\-date knowledge of industry trends, competition, and best practices.

**Requirements**

* Proven experience in a managerial role within the tourism and hospitality industry.
* Exceptional interpersonal and communication skills.
* Strong leadership abilities and a track record of motivating teams to achieve high standards.
* Proficiency in hotel or hospitality management software is a plus.
* Outstanding problem\-solving skills and the ability to handle challenging situations with grace.
* A passion for delivering exceptional customer service.
* Good working proficiency in MS Office / Excel.
* High proficiency in verbal and written English \& Afrikaans.
* Ability to deliver high impact facilitation/presentations.
* Own transport and drivers licence.
* Five years experience within a similar role.
* Lives in Franschhoek, Stellenbosch, Paarl or willing to relocate.

**Education**

* Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
* Tertiary qualification in training and hospitality

Job Type: Full\-time

Ability to commute/relocate:

* Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (Required)

Language:

* English (Required)

Work Location: In person

Service Manager

**Advancing Financial Adviser**

**Let's Write Africa's Story Together!**

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

**Qualifications and Experience**

A minimum of Matric or equivalent

A minimum 12 months’ financial services experience as a Financial Adviser

A minimum of Long\-term Insurance Class of Business completion.

Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5\), an FSCA\-approved qualification will be advantageous.

**Other requirements**

A valid driver’s licence and own car

A clear criminal and credit check

**Skills**

Consultative Selling, Customer Feedback Management, Customer\-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

**Competencies**

Balances StakeholdersBuilds NetworksCommunicates EffectivelyCustomer FocusEnsures AccountabilityInstills TrustInterpersonal SavvyManages Complexity

**Education**

Matriculation Certificate (Matric)

**Closing Date**

25 June 2026 , 23:59

Application Question(s):

* Do you have RE5?
* Do you have Long\-term insurance and Investements Class of Business
* Will you be able to reliably commute to Stellenbosch for this job?
* Do you live in Stellenbosch or surrounding areas?

Education:

* High School (matric) (Required)

Experience:

* Financial Adviser : 1 year (Required)

License/Certification:

* Driver's licence (Required)

Work Location: In person

Advancing Financial Adviser

Customer Service Agent - Stellenbosch - Competitive base salary  night shift allowance Join a night-shift team to own the full customer journey from quote requests to the successful resolution of insurance claims. About Our Client Our client is an innovative bicycle insurance company building a comprehensive ecosystem for bicycle security, insurance, and theft prevention. Operating from Stellenbosch, they are on a mission to revolutionise the customer experience for riders and communities acros…

Customer Service Agent Stellenbosch

**Product Manager (Utilities)**


**About Mezzanine**


Mezzanine (https://www.mezzanineware.com/) delivers trusted B2B2C digital solutions for private and public enterprises across Agriculture, Healthcare, Utilities and Financial Services. Our solutions are built and delivered in our proprietary Helium technology framework and deployed at scale across Sub\-Saharan Africa, primarily in Vodacom and M\-Pesa footprint markets.


What makes this work meaningful is where it lands: in the hands of more than 6 million primary producers, 5,500 clinics processing patient data, municipalities recovering utility revenue, and millions of citizens accessing government services. When we say we deliver at scale, we mean it — 39 million vaccination events managed, over 100 million laboratory test results processed, and more than USD 2b farmer payments processed across the continent.


We are a subsidiary of Vodacom, but we operate on an OEM and network\-agnostic model. We bring the right solution to every market and segment we enter, regardless of carrier.


**About the role**


The Product Manager will take ownership of the Utilities solutions, taking products from concept through to market delivery and ongoing enhancement. This role is responsible for shaping product strategy, managing the product lifecycle, and driving successful go\-to\-market (GTM) initiatives that maximise customer adoption and business value.


Working closely with internal stakeholders, the Product Manager will identify market opportunities, define product requirements, develop business cases for new features, and facilitate product forums to prioritise the roadmap. The role also includes managing product documentation, overseeing the delivery pipeline, monitoring deployments, and ensuring solutions meet customer needs while supporting successful product launches and adoption.


The ideal candidate is a strategic thinker with strong commercial acumen, excellent stakeholder management and project management skills, and exceptional attention to detail. Proven experience managing and delivering enterprise software solutions is essential, along with the ability to develop and execute go\-to\-market strategies that drive product success.


**Requirements**


* 5\+ years' experience in Product Owner, Product Manager roles
* Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
* Demonstrated experience developing and executing go\-to\-market (GTM) strategies for software products or features.
* Experience defining product positioning, commercial packaging, pricing strategies, and value propositions.
* Strong commercial acumen with the ability to balance customer needs, market opportunities, and business objectives.
* Proven ability to manage the end\-to\-end product lifecycle, from concept through launch and ongoing optimisation.
* Excellent project management and prioritisation skills, with the ability to manage multiple initiatives simultaneously.
* Exceptional stakeholder management and interpersonal skills, with the ability to influence cross\-functional teams without formal authority.
* Excellent written and verbal communication skills, including the ability to present product strategy and business cases to technical and non\-technical audiences.
* Strong analytical and problem\-solving skills, with a data\-driven approach to decision\-making.
* High attention to detail and strong organisational skills.
* Passion for technology, innovation, and delivering customer\-centric solutions.


Starting date: ASAP


Location: Stellenbosch, South Africa


Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful.

Product Manager (Utilities)

Key Responsibilities:Serve as the primary point of contact for customers via phone, email, and in-person.Handle and resolve customer enquiries, complaints, and feedback professionally and promptly.Process and track orders, ensuring accurate updates and timely follow-ups.Maintain accurate records of all customer interactions in the system.Act as a liaison between head office, store teams, and customers to ensure smooth communication and resolution of issues.Support product launches by informing …

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