Browse live customer service jobs in Port Elizabeth, Eastern Cape. Salaries, top employers and how to apply. Updated regularly.

Job Summary:



An operational leader who ensures growth for clients, customers and Smollan by proactively



influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and



effective day\-to\-day operations; and acting as a Smollan people custodian, leader and people



manager.



\-



Key Responsibilities and Deliverables:



Efficient Achievement of Targets


* Communicate sales targets to the Field Force
* Increase volumes in field
* Monitor sales to ensure sales targets are achieved
* Drive ad\-hoc promotions to increase sales
* Develop alternative strategies to increase sales
* Ensure timeous promotional activities are implemented  



Manage Promotional Activity
* Facilitate the implementation of promotion grids
* Ensure field force are informed about time frames for promotions
* Communicate promotional activities to field force
* Ensure understanding of objectives of various promotions
* Ensure promotional activities have been implemented and maintained
* Provide feedback to relevant stakeholders
* Monitor competitor’s new innovations
* Analyses and manage data integrity (Field comms)

Control Expenses
* Control cell phone/telephone expenses
* Monitor and control:

o fuel expenses



o vehicle expenses



Pro\-Active Operational Excellence
* Manage the resources required to ensure efficient and effective day\-to\-day operations in the field including flexible people and resource allocation
* Continuous monitoring of service delivery
* Ensure implementation of systems to promote efficiency
* Implementation of sales initiatives and value\-adding store operations
* Ensure all company assets are maintained according to company policy
* Manage staff in\-store book communication and feedback  



Business Insights and Execution
* Identify and act on new business opportunities
* Share information with relevant stakeholders
* Effective data collection and analysis
* Provide insights for improvements and new ways of driving sales
* Plan and implement sales operations for clients and customers based on the analysis of sales data
* Monitor and evaluate new innovations
* Monitor competitor’s new innovations

Stakeholder Engagement
* Pro\-actively influencing and managing relationships between the client, customers and

operational staff to ensure growth for clients and customers
* Provide continuous feedback as per client requirements
* Compile regular reports to relevant stakeholders
* Provide continuous feedback as per client requirements (competitor activities, promotions)
* Compile regular reports to Regional Managers
* Conduct review meetings with client
* Provide feedback via feedback platform (e.g. REX/Manual tracking)

People Management
* Take full responsibility for performance management of all direct reports, managing their

performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:



o Recruitment and selection



o Induction and orientation



o Training and development



o Rewards and remuneration



o Succession planning



o Performance management
* Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
* Ensure appropriate levels of management and accountability
* Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
* Ensure effective knowledge sharing

Teamwork and Self\-Management
* Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
* Demonstrate consistent application of internal procedures
* Plan and prioritise, demonstrating abilities to manage competing demands
* Demonstrate abilities to anticipate and manage change
* Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
* Manage own career development by staying abreast of any technical and industry changes

\-



Key Competencies:



Sales orientation



Systemic thinking



Coaching \& development of others



Team leadership



Impact \& influence



Emotional maturity



Change leadership



Judgement \& decision making



Planning \& prioritisation



Performance \& results driven



Quality \& detail excellence



Organisational commitment



Relationship building



Service excellence



Resilience \& stress management

  

**Minimum Qualifications:** Relevant Diploma at NQF level 5



Code 8 Driver’s license; Own vehicle


**Minimum Experience:** 2\-3 years’ field sales supervision experience in the financial environment at a managerial/ supervisory level


**Knowledge, Skills \& Abilities:** Communication (verbal \& written)



Analysis \& problem solving



Computer literacy



Business acumen



Commercial awareness



Attention to Detail



Pro\-active thinking



Leadership skills



Planning \& organising



Negotiation skills



Sales management skills



Decision making skills



\-



Job Summary:



An operational leader who ensures growth for clients, customers and Smollan by proactively



influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and



effective day\-to\-day operations; and acting as a Smollan people custodian, leader and people



manager.

FIELD SUPERVISOR

Job Summary:



To sell renewable energy and financial products, through effective customer engagement and relationship building.

  



\-



Key Responsibilities and Deliverables:



In\-Store Sales and Marketing


* Carry out Cold calling and self\-generating leads
* Sell renewable energy and financial products and services to individuals and companies
* Build market position by locating, developing, defining, negotiating through to effectively closing sales
* Meet weekly and monthly sales objectives
* Provide relevant feedback on competitor and promotional launches to management and

relevant stakeholders
* Build and maintain strong working relationships with team and management

Administration
* Compile weekly and monthly reports based on customer liaison and sales leads
* Identify challenges and ensure corrective actions are put in place timeously
* Ensure relevant reports and figures are completed and delivered to the business within the required timelines
* Maintain an updated database including all activities, partners, and opportunities with their current status
* Management of Operational and Promotional Activity
* Efficiently execute all operational activities of the field
* Protect Company assets in area of responsibility
* Monitor and control stores expenses within allocated budgets
* Ensure compliance with policy and procedures of the Company

Customer Satisfaction and Service
* Ensure a high standard of customer service levels are maintained at all times
* Gather feedback from customer complaints, queries and requests and ensure effective

resolution
* Identify, contact and build relationships with prospective customers through a combination of telephone and in\-person cold calls, networking and referrals to obtain appointments
* Keep abreast of current technology trends relevant to the Energy \& Financial industry
* Provide customized, cost\-effective solutions addressing client needs
* Effective client relationship management

\-



Key Competencies:



Organisational commitment



Teamwork \& collaboration



Relationship building



Agility



Performance \& results driven



Continuous growth \& improvement



Resilience \& stress management



Service excellence



Analysis \& problem solving



Sales orientation



Quality \& detail excellence

  

**Minimum Qualifications:** Diploma/NQF level 5,


**Minimum Experience:** 2\-3 years’ experience in a Sales Environment, preferably within the Energy \& Financial industry


**Knowledge, Skills \& Abilities:** Sales acumen



Marketing principle knowledge



Customer service skills



Administration skills



Communication skills (verbal \& written)



Computer literacy \- MS office suite

SALES CONSULTANT

START YOUR CAREER AS A FINANCIAL PLANNER

Full Training Provided.

Are you ambitious, motivated, and looking for a career with unlimited earning potential?

We are looking for driven individuals who want to build a successful career in Financial Planning and Wealth Creation. Whether you're a recent graduate, changing careers, or simply looking for a new challenge, we provide the training, mentorship, and support you need to succeed.

***What You'll Learn***

\- Financial Planning

\- Wealth Creation Strategies

\- Investment Solutions

\- Retirement Planning

\- Risk and Life Insurance Planning

\- Client Relationship Management

\- Business Development and Sales Skills

***What We Offer***

✅ Comprehensive industry training

✅ Mentorship from experienced Financial Planners

✅ Professional development and career growth opportunities

✅ Assistance with industry qualifications and accreditation

✅ Competitive commission and incentive structure

✅ Flexible working environment

***Who We're Looking For***

\- Matric (Grade 12\) required

\- Tertiary qualification advantageous but not essential

\- Financial industry experience advantageous ( Banking, Insurance, Customer Service)

\- Sales Experience advantageous

\- Strong communication and people skills

\- Self\-motivated and goal\-oriented

\- Professional appearance and attitude

\- Passion for helping people achieve their financial goals

\- Willingness to learn and grow

***Why Choose Financial Planning?***

A career in financial planning offers the opportunity to:

\- Make a real difference in people's lives

\- Build a rewarding and respected profession

\- Enjoy unlimited income potential

\- Develop valuable business and leadership skills

\- Create long\-term career security

Ready to Build Your Future?

If you're looking for more than just a job and want a career with purpose, growth, and unlimited opportunities, we want to hear from you.

Apply today by sending your CV to **Norman@bwealth.co.za** and take the first step toward becoming a successful Financial Planner

Pay: R12 000,00 \- R70 000,00 per month

Work Location: In person

Trainee financial Planner

To coordinate the day\-to\-day operations of a betting branch, ensuring efficient service delivery, strong team performance, regulatory compliance, accurate financial administration, effective risk control, and excellent customer experience.

**Key Responsibilities** 

Coordinate daily branch betting operations to ensure smooth, accurate and compliant service delivery.

 Lead, supervise, train and motivate cashiers, supervisors and other branch staff.

 Monitor staff performance, attendance, conduct and productivity, addressing issues promptly and professionally.

 Oversee cash handling, floats, pay\-outs, banking processes and financial controls.  Prepare operational and financial reports in line with required standards and internal procedures.

 Ensure compliance with betting regulations, company policies, internal controls and responsible gambling requirements.

 Identify and mitigate operational risks, including cash, security, customer service and compliance risks.

 Drive sales performance, branch targets, promotions and local marketing initiatives.

 Resolve customer queries and complaints while maintaining a high level of customer service.

 Optimise operational efficiency through effective planning, administration, scheduling and process improvement.

 Maintain accurate records, data capturing, reporting and general branch administration.  Support strategic planning and implementation of operational improvements at branch level.

 Expand the bookmaker operations to other venues and coordinate opening of other sites

**Minimum Requirements** 

 Grade 12 / Matric.

Proven experience in betting, gaming, retail branch operations or a similar customer\-facing operational environment.

 Previous supervisory or branch management experience.

 Experience managing cash, floats, pay\-outs, banking and operational reporting.

 Computer literacy, including MS Word, MS Excel, MS PowerPoint and MS Outlook.

 Knowledge of betting systems and operational platforms will be advantageous.

 Ability to work shifts, weekends and public holidays where required.

**Key Competencies** 

 Strong leadership and people management skills.

 Excellent customer service orientation.

 High attention to detail and accuracy.

 Sound financial administration and cash management ability.

 Problem\-solving and conflict\-resolution skills.

 Ability to work under pressure in a fast\-paced environment.

 Good communication, planning and organisational skills.

 Integrity, accountability and strong compliance awareness.

**Remuneration**

 Market related, negotiable.

**Possible start date**

** July 2026**

Work Location: In person

Bookmaker Operations Coordinator

WHAT IS ON OFFER

  



Alfred H Knight has an exciting opportunity for a Branch Manager to join the team in Gqeberha. This individual will be responsible to the Operations Manager for the management of the day to day operational services/sites within the Gqeberha region to ensure that an efficient and high quality commodity surveying service is provided in order to meet the reporting deadlines and priorities agreed with AHK Head Office and clients.

  



ABOUT US

  


Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

  



We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re\-invest in our facilities, technology and people. Click here to find out more about AHK.

  



DO YOU HAVE WHAT IT TAKES

  

To be successful at Alfred H Knight you will need to display the following:

  



REQUIRED KNOWLEDGE AND WORK EXPERIENCE

  



Required Competencies

  

* Ability to demonstrate literacy and be numerate.
* Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and
* customer service.
* Trained in conflict management and effective interpersonal skills.
* Highly proficient in English (verbal and written).
* Communication: Excellent written and oral communication skills, with the ability to present clear, well\-structured reports and briefs,
* Demonstrate the ability to lead.
* Can orchestrate multiple activities at once to accomplish a goal.
* Critical thinking: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Adaptable and flexible.

  



Required Qualifications

  

* Tertiary qualification in Operations Management, Business Management, Mettallurgy or Chemical Engineering would be preferred.
  


Required work experience

  

* 5\-10 years experience in the Chemical field.
* 5\-10 years experience in a Management position, including managing/leading a group of multi\-cultural people.
* 3 years minimum experience in the commodity surveying, specific to metals and minerals.
  


Responsibilities

  



Administrative

  

* Maintaining constant communication with management (in SA \& UK), staff and vendors to ensure effective operations of the business.
* Lead, motivate and support the team with the time\-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution. It is the post holder's responsibility to inform the Operations Manager of continual resourcing difficulties and/or operational problems.
* The planning, organising, leading and control of daily operations to meet the agreed work schedules and targets. Enforcing adherence of the business methods, policies and procedures.
* Leading the Junior Inspectors and Assistant Inspectors to effectively manage their teams, such as sampling work is processed at the warehouses and/or any other location as efficiently as possible to meet the turnaround schedule agreed with clients.
* Liaising with the administration and laboratory departments to prioritize work specific to customer's expectations, In charge of the day\-to\-day operations of the Gqeberha site.
* Maintaining the most cost\-effective utilization of resources within Gqeberha operations to ensure reporting schedules are maintained by managing timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
* Communicating customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
* Liaise with the Operations Manager to ensure that the following contingencies are met: \- Staff shortages as a consequence of leavers, illness, holidays, equipment malfunction/breakdown, peaking or growth of work volume within the operations, re\-prioritizing of significant amounts of sampling work.
* Ensuring at all times that a high degree of accuracy and precision is applied to sampling/surveying through incorporating and promoting good sampling practice principles.
* Ensuring that work throughput is followed in accordance to documented methods and procedures. It is the post holder's responsibility to inform the Operations Manager of any failure in compliance to documented methods.
* Providing technical advice and support to the site staff as required, on technical or operational problems acting in a 'trouble shooting capacity to subordinates.
* Alerting the Operations Manager of repetitive technical problems relating to day to day sampling procedures.
* Maintaining record keeping, such that work is clearly and easily auditable and traceable within the guidelines of AHK.
* Supporting the Operations Manager in organizing and participating in client visits and general client related technical discussions.
* Participating in disciplinary and grievance meetings in line with the Company procedure and in consultation with the HR Department.
* Monitoring staff attendance and punctuality in consultation with the HR Department.
* Conduct regular meetings with the Operations Manager and daily meetings with subordinates to discuss job expectations, planning, monitoring, appraising and reviewing job contributions.
* Liaise with the Operations Manager to ensure that equipment is maintained in a working and calibrated state organizing maintenance where necessary.
* Oversee material and inventory management.
* Ensuring site work areas and office areas are kept clean and tidy with unwanted material and debris removed.

  

Health and Safety

  

* Ensuring the company’s Health and Safety policy is applied effectively in areas the Post Holder’s may visit.
* Any deviations to be brought to the attention of the SHEQ Manager, Operations Manager and General Manager.

  

Human Resource Management

  


Reporting IR/HR matters identified during site visits to the HR Manager or General Manager.  

* 

  

Teamwork

  

* Work interdependently but also towards team goals, understanding priorities and pressures.
* Support collaborative working with teams and stakeholders.
* Attend regular progress meetings with agreed and relevant parties.

  

Ad/hoc projects and other

  

* All other tasks requested by AHK senior management.
  


BENEFITS

  

We are offering an excellent opportunity with a salary and benefits package to match

  



CLOSING DATE: 12 April 2024

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