Browse live customer service jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

ð Requirements: Fluent in Italian and English (spoken and written) Previous customer service experience preferred Strong communication and problem-solving skills Ability to work in a fast-paced environment Computer literate (MS Office / CRM systems advantageous) Professional, reliable, and customer-focused ð What We Offer: Seasonal contract opportunity Competitive remuneration International customer exposure Supportive and dynamic team environment Valuable experience in a global customer …

Italian Customer Service Agent required

National retailer with head office in Milnerton is seeking to employ a Customer Service & CRM Manager to join their team, The Customer experience, CRM and Loyalty Manager is responsible for driving customer retention, loyalty, customer satisfaction and customer engagement across all company brands. The Role oversees CRM, Loyalty, Customer Service, customer insights and customer experience initiatives to improve customer lifetime value, purchase frequency and overall brand advocacy. Key responsi…

Customer Service & CRM Manager – Retail HO - Milnerton

We’re Hiring: Customer Service Advisors (Webchat & Voice)Join Huntswood – A ResultCX CompanyAre you a confident communicator with a passion for customer service?Do you thrive in a fast‑paced environment and love creating WOW moments?If your answer is YES, then this is your next big opportunity!What You’ll DoManage multiple webchat conversations while handling inbound calls professionallyDeliver high‑quality service in line with performance standards and SLAsBuild rapport and trust with customer…

Customer Service Advisor

Requirements: Fluent in French and English (spoken and written) Minimum Grade 12 / Matric Strong communication and problem-solving skills Customer service experience is advantageous Previous inbound/outbound contact centre experience preferred Ability to work in a fast-paced environment â¨ If you are customer-centric, detail-oriented, and ready to be part of an exciting team, we would love to hear from you

French Customer Service Agent

Takealot.com, South Africa’s leading online retailer, is looking for a highly talentedCustomer Service Project Manager to join our team.We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!Think you’ve been challenged before? Think again!Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.Learn: We work with the best of the best. Work alongside leaders and upskill …

Customer Service Project Manager

â Requirements Fluent in German and English (written and spoken) Strong communication and problem-solving skills Customer service experience (advantageous) Ability to work in a fast-paced environment Positive attitude and willingness to learn â¨ What We Offer Market-related salary Shift allowances Exposure to an international customer service environment Supportive and energetic team culture Valuable seasonal experience in a global support role

German Customer Service Agents Required

**Company Description**
 WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400\+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000\+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
   

  

**Job Description**
 Key Responsibility Areas:
   

  

* The CSA process phone transactions in Airline contact centers.
* To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
* Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.


 Previous travel experince would be an advantage
   

  

 Must be prepared to work Graveyard shits including weekends and public holidays
   

  

**Qualifications**
* Matric/Grade 12 qualification


 Experience, Knowledge, Skills and Attributes Required:
   

  

- 

 1 year call center experience
   

  

* Computer literate
* Strong verbal and written English communication skills


 Behavioural Traits Required:
   

  

* Attention to detail
* Patience
* Empathy
* Positive attitude
* Adaptable
* Ability to work under pressure and multi task
* Ability to work in a structured environment
* Organised


**Additional Information**
 Monday to Sunday \- 24/7 Shifts

Customer Service Agent - Airline Campaign

**Who We Are**
 Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
   

  

 We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
   

  

 In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals \- supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide.
   

  

 Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
   

  

**The Role**
 Heidi is building a customer success motion that feels less like a help desk and more like a clinical colleague who happens to be brilliant at software. The Customer Success Associate sits at the center of that. You are the first human a small or mid\-size practice meets when they have a question, and the person who turns a confused first week into a clinician who cannot imagine documenting without Heidi again.
   

  

 This role is built for people with a clinical background. You have worked in a clinic or a hospital, or close enough to one to know exactly what a Tuesday afternoon looks like when the waiting room is full and the notes from the morning are still unwritten. You understand the time pressure, the administrative weight and the mental load that general practitioners and hospital doctors carry.
   

  

 You will also not inherit a finished playbook. You will help write one. We are designing a proactive, fast, high\-quality service motion from the ground up, and we want people who treat that as the best part of the job, not the scary part.
   

  

**What You’ll Do**
 Our SMB customers are global and so is the work. There is no local\-versus\-global split here. You are part of a follow\-the\-sun team that covers every timezone, working alongside teammates in South Africa, the Philippines and Mexico.
   

  

**Service our customers, wherever they are**
* Answer questions for Heidi's SMB customer base across countries and timezones, with no coverage gaps.
* Handle inbound questions over our shared email inbox, keeping responses fast, accurate and genuinely useful.
* Work with our support team and other teams across Heidi to chase down resolutions when a question needs more than one set of hands.


**Train and delight**
* Book and run one\-to\-one training sessions where you get ahead of problems instead of waiting for them, the kind of proactive touch that makes a customer feel looked after.
* Coach clinicians who are not yet getting the full value from Heidi, and answer questions when they hit a wall.
* Spot the moment a frustrated user becomes a confident one, and engineer more of those moments.


**Support the wider team**
* Provide advice and support to colleagues around the world, sharing what you learn so the whole team gets sharper.
* Take on repeatable admin and internal requests from CS and go\-to\-market teams, freeing senior CSMs to focus on higher\-value work.


**Help build the motion**
* Stay open\-minded as we develop the service motion together, bringing your ideas and testing different approaches with us so we keep what works.
* Aim, every day, to delight and surprise customers with service that is proactive, fast and high quality, and help us set a bar that customers do not expect.


**What We’re Looking For**
 This is a hard role and we are honest about that. It rewards people who move quickly, hold several things in their head at once and still make each customer feel like the only one. The strongest candidates will have:
   

  

* A medical or clinical background. You have worked in or close to a clinic or hospital and you understand the day\-to\-day reality of GPs and hospital doctors, their time constraints, their stressors and their administrative burden.
* Speed and composure. You operate fast, juggle multiple conversations and stay calm when several things land at once.
* A bias for action. You pick up the phone, you chase the answer and you solve the problem rather than logging it for someone else.
* A talent for delight. You find the proactive touch that turns a fine interaction into a memorable one.
* Tooling familiarity, ideally. Comfort with software like HubSpot and Intercom is a real advantage, though we will teach the specifics.
* An open, collaborative mind. You want to help shape how this team works, not just follow a script.


**What do we believe in?**
 Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
   

  

* Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
* Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
* Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
* Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.


 Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
   

  

**Why you should join Heidi 🚀**
* Real product momentum. We're not trying to generate interest, we're channeling it.
* Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day.
* Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns.
* Your health, covered. 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.
* Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
* Fertility support. £7,000 one\-off payment, eligibility applies.
* Learning \& development. £700 per year for courses, books, memberships, conferences and more.
* Home office budget of £500 one\-off to set up a workspace you actually want to work in.
* Recharge days after major milestones and busy periods so you can reset and come back strong.
* Work from anywhere for up to 4 weeks per year, wherever the world takes you.
* Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
* Flexibility that works. A hybrid environment, with 3 days in the office.


**Heidi’s commitment to Diversity, Equity and Inclusion**
 Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Customer Success Associate

Ideal Candidate Profile We are looking for a driven and results-focused individual who demonstrates professionalism and strong negotiation skills. The successful candidate will be: Technically Proficient: Comfortable working with collections systems and general computer applications. A Skilled Negotiator: Possessing strong communication skills and business understanding to effectively engage with customers. Detail-Oriented: Highly organized with a strong focus on accuracy and compliance. Resili…

CALL CENTER AGENTS / CUSTOMER SERVICES

Skills & CompetenciesExcellent verbal communication and active listening skills.Ability to explain billing and invoice details clearly and confidently.Strong problem-solving and conflict-resolution skills.High attention to detail and accuracy in handling financial queries.Customer-first mindset with empathy and patience.Ability to remain professional in sensitive or high-pressure interactions.Qualifications & ExperiencePrevious experience in a contact centre or customer service environment (bil…

Customer Service Agent

The purpose of the Customer Service Assistant role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding. The Customer Services Assistant ensures that customer c…

Customer Service Assistant (Temp)

Minimum RequirementsMust have at least 2 to 3 years experience in a Customer Service role within the Automotive IndustryCRM or Dealership systems literacy essentialStrong administrative skills and working knowledge of Vehicle Stock Control functions essentialKnowledge of vehicle parts, workshop processes, and dealership operationsStrong communication skills and professional telephone etiquetteMust be able to work in a Corporate Dealer Group environmentValid Driver's License requiredContactable …

Dealership Customer Service Administrator

Purpose & Overall Relevance for the Organisation: We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service and account operations team. This diverse role will see you managing a variety of tasks relating but not limited to management of wholesale customer orderbooks, processing, reporting and KPI management linked to overall business priorities and forecasts. Processing and reporting on customer orderbooks inline with business strategy and linked to …

Specialist Customer Service

RecruiterSA Commercial (Pty) LtdJob RefCPT000193/GWDate postedMonday, May 25, 2026LocationCape Town, South AfricaSUMMARYThe Customer Service Agent will handle voice and email / Salesforce CRM ticket queries from patients and clients regarding medical billing and invoices. The role requires professionalism, attention to detail, and the ability to explain financial and billing information clearly while delivering a positive customer experience. They will not be required to create medical bills.Ke…

PLEASE EMAIL CV to headoffice@rockstarbakes.co.zaWe are seeking a friendly and energetic Customer Service Host to be the face of our store. You will warmly welcome customers as they arrive, assist with their inquiries and ensure our sales floor is fully stocked, beautifully organized and accurately assist with inventoried counts. Assist customers with locating products, providing excellent recommendations and maintain a clean, welcoming storefront environment at all times.

Customer Service Host

Skills & Competencies Excellent verbal communication and active listening skills. Ability to explain billing and invoice details clearly and confidently. Strong problem-solving and conflict-resolution skills. High attention to detail and accuracy in handling financial queries. Customer-first mindset with empathy and patience. Ability to remain professional in sensitive or high-pressure interactions. Qualifications & Experience Previous experience in a contact centre or customer service environm…

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and rea…

RecruiterGap ConsultingJob RefWP014935/JCDate postedThursday, May 21, 2026LocationCape Town, South AfricaSUMMARYSHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership Customer Service AdministratorPOSITION INFOMinimum RequirementsMust have at least 2 to 3 years’ experience in a Customer Service role within the Automotive IndustryCRM or Dealership systems literacy essentialStrong administrative skills and working knowledge of Vehicle Stock Control functions essentia…

Dutch Speaking Customer Support Specialist (Remote) Fully Remote A rapidly expanding international customer experience company is looking for a fluent Dutch-speaking Customer Support Specialist to join their remote team. This opportunity is ideal for a service-driven professional who enjoys helping customers, thrives in a fast-paced digital environment, and is passionate about delivering exceptional customer experiences from the comfort of home. What You'll Be Doing Provide professional and fri…

Customer Support Specialist - Dutch WFH

Administration / Customer Service Agent Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions. Paarden Eiland, Cape Town (Inospace), R10,000.00 – R13,000.00 per month. About Our Client The company is a leader in international bulk mailing and logistics that specializes in providing cost-effective, tailored distribution solutions to businesses globally. It operates within a specialized international logistics niche and de…

Administration / Customer Service Agent

**Job Reference Number:** SI\-997
  

**Department:** A\&G \- HR : Learning \& Development
  

**Business Unit:**
  

**Industry:** Hotel/Catering/Hospitality/Leisure
  

**Job Type:** Temp
  

**Positions Available:** 2
  

**Salary:** Market Related
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
##### **Job Description**


Main Purpose of the Job


The HR Intern will be responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards.


Duties and responsibilities include:


HR Administration


* Be the first point of contact for all transactional HR\-related queries
* Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
* Documents human resources actions by completing forms, reports, logs, and records.
* Coordinate all admin as it relates to discipline and grievance procedures in the organisation and ensure proper record keeping as required by legislation
* Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
* Prepare basic reports such leave liability


Transactional HR Support


* Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Officers, HR Consultants, Learning \& Development, Recruitment and Payroll and Employee Relations
* Type correspondence proficiently including letters, faxes, etc.
* Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
* Assist employees in completing necessary paperwork to support changes, updates, etc.
* Administer student loan, medical aid, provident fund, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.

  

Stakeholder Engagement
* Maintains regular communication on current administration and projects status with relevant stakeholders
* Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
* Escalates non\-conformance issues or outstanding information


##### **Job Requirements**


Minimum requirements
  

  

* Grade 12
* N6 in HR Management
* No experience

  

Work conditions and special requirements
  

  

High degree of confidentiality is essential
  

  

Core behavioral competencies
  

  

* Planning and implementing
* Handling information / following instructions
* Clerical Administrative functions
* Problem\-Solving
* Checking / attention to detail
* Writing formal correspondence
* Take initiative
* Customer Service Orientation

  

Technical / proficiency competencies
  

  

* HR process knowledge
* Labour Legislation \& Conditions of Employment
* Communication skills – written and verbal
* Computer Literacy (MS Office / Peoplesoft)

  

  

Equity
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
  

  

POPI Statement


Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement. Please also note that if you have not been contacted within 14 days after the closing date of this advertisement, please accept that your application has been unsuccessful.

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