Browse live customer service jobs in Benoni, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Closing Date 2026/07/20
   

  

 Reference Number RCL260710\-4
   

  

 Company RCL Foods
   

  

 Job Title Customer Care Facilitator
   

  

 Functions Customer
   

  

 Job Type Classification Permanent
   

  

 Location \- Town / City Boksburg
   

  

 Location \- Province Gauteng
   

  

 Location \- Country South Africa
   

  

**Job Description**
 RCL FOODS is a deeply rooted South African food manufacturer that produces some of the country’s most\-loved brands, including Yum Yum peanut butter, Nola mayonnaise, Ouma rusks, and Selati sugar, just to name a few. At the heart of our culture and strategy is our Purpose – WE GROW WHAT MATTERS – which reflects our belief in collectively doing that little more to create a positive impact that truly matters.
   

  

 Visit our website: www.rclfoods.com
   

  

 Siqalo Foods is seeking a
 **Customer Care Facilitator** 
 to join their Spreads Division. The role will be based in
 **Boksburg** 
 and will report to the Warehouse and Logistics Manager.
   

  

**Purpose Of The Role**
 To ensure that all customer queries and complaints are resolved and logged with the Call Centre, as per customer protocols and customer SLAs and to assist customers and call centre agents with special arrangements or orders and deliveries. Being the superuser and back up coverage across the team.
   

  

**Minimum Requirements**
 NQF Level 6
   

  

 Grade 12
   

  

**Duties \& Responsibilities**
**Reporting**
 Run various reports on SAP (e.g. load exception, re\-availability, weekly/monthly activity and duplication reports).
   

  

 Ensure weekly activity reports are sent out to the Customer Manager, customer management teams and depots on a weekly basis.
   

  

 Provide ad hoc reports to the Customer Manager, call Logistics Manager and key customer managers as required.
   

  

 Resolve all non\-compliance with regards to the above and provide appropriate feedback where applicable.
   

  

 Daily reporting of Order to Cash customer orders
   

  

**Complaints Logging**
 Ensure that all complaints are logged and appropriate action is taken to resolve any issues.
   

  

 Advise the customers of the resolutions and update activity schedules on a daily basis.
   

  

 Assist in and execute product recalls procedures.
   

  

 Manage daily call queues and ensure 100% inbound/ outbound call service rating.
   

  

**Promotional Stock Coordination**
 Coordinate and book out all promotional stock items advised by the Customer Manager and key customer management.
   

  

**Administration**
 Update all new customers and follow through with opening orders.
   

  

 Ensure that pick\-up slips are managed according to procedure.
   

  

 Daily management of Order to Cash orders with logistics team.
   

  

**Communication**
 Ensure efficient communication with respective CSD/PSD depot staff, plant stock controllers and customers.
   

  

 Ensure clear communication to respective depots on all add\-on’s and special deliveries (i.e. make a phone call with send a follow\-up email).
   

  

 Communicate with warehouse stock controllers on all out\-of\-stock items.
   

  

 Feedback to head office regarding any complaints and the activities to resolve them.
   

  

**Team Coordination**
 Assist the call centre agents with queries and customer\-related issues.
   

  

 Provide assistance to the Call Centre Supervisor regarding leave approval, workload supervision and the allocation of call lists.
   

  

 Ensure a positive attitude amongst team members.
   

  

 Take ownership and accountability for tasks and activities and demonstrate effective self\-management in terms of planning, prioritising and self\-development.
   

  

 Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
   

  

 Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
   

  

 Support and drive the business core values.
   

  

 Manage colleagues and clients’ expectations and communicate appropriately.
   

  

 Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
   

  

 Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
   

  

 Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
   

  

 Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Customer Care Facilitator

Closing Date 2026/07/19
   

  

 Reference Number RCL260709\-1
   

  

 Company Siqalo Foods
   

  

 Job Title Call Center Agent
   

  

 Functions ICSE
   

  

 Job Type Classification Permanent
   

  

 Location \- Town / City Boksburg
   

  

 Location \- Province Gauteng
   

  

 Location \- Country South Africa
   

  

**Job Description**
**Siqalo Foods** 
 is seeking a
 **Call Center Agent** 
 to join their
 **Spread division** 
 . The role will be based in
 **Boksburg** 
 and report to the
 **Call Center Facilitator.**
 The purpose of the Job is to process inbound/outbound sales orders and assist with customer queries including delivery times. quality complaints, product enqquires, out of stocka, amending the SDL and depot queries.
   

  

**Minimum Requirements**
**Candidates with disabilities are also encouraged to apply.**
 Grade 12
   

  

 NQF Level 4 or Matric Equivalent Certificate or N (C) V Level 4
   

  

 NQF Level 5 Higher Certificate in Customer Service/ Sales/ Marketing
   

  

 Must have at least 1 year work experience in the Call Center environment
   

  

**Duties \& Responsibilities**
**Inbound/Outbound Sales Order Processing**
 Capture orders accurately for assigned customers (correct orders and dates) within the requisite time.
   

  

 Read back orders and confirm each line and reference number.
   

  

 Process and email add\-on’s and JIT products before the cut off time.
   

  

 Ensure the completed detailed activities are captured in CRM.
   

  

 Ensure no orders are mailed through by COB to Planning team.
   

  

 Provide the call lists to the customer care facilitator for completion and signature at the end of the day.
   

  

**Administration and Protocol Compliance**
 Run and check VAO5, futuristic orders, duplications, completed call lists, open activity reports on a daily basis.
   

  

 Inform customers of load exceptions and dropped stock.
   

  

 Rebook the DSL and short deliveries.
   

  

 Update the customer base, call lists and activities on a continuous basis and email the information to superiors.
   

  

 Advise the customer care facilitator of complaints logged by customers.
   

  

 Ensure that the work station is organised and orders are filed daily.
   

  

 Administer pick up slips.
   

  

**Communication**
 Ensure clear communication to respective depot staff on all add\-on’s, special deliveries and short/incorrect deliveries.
   

  

 Communicate with respective PSC’s on stock outs and amendments.
   

  

 Liaise and follow up with delivery queries (i.e. delivery times, late deliveries and delayed/broken down trucks).
   

  

 Assist customer representatives with store queries.
   

  

 Advise respective parties of problematic customers and provide assistance in finding resolution to issues.
   

  

**Team Coordination**
 Take ownership and accountability for tasks and activities and demonstrate effective self\-management in terms of planning, prioritising and self\-development.
   

  

 Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
   

  

 Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
   

  

 Support and drive the business core values.
   

  

 Manage colleagues and clients’ expectations and communicate appropriately.
   

  

 Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
   

  

 Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
   

  

 Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
   

  

 Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
   

  

**KPI’s**
 Accuracy of capturing inbound and outbound sales
   

  

 Call volumes
   

  

 Customer query and problem resolution
   

  

 Service level agreement standards attainment

Call Center Agent

**Listing reference:** 025622
**Listing status:** Online
**Apply by:** 16 July 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Dispensing/Pharmacy
**Location:** Boksburg
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Responsible for providing pharmaceutical care services (within scope of practice) and performing day\-to\-day dispensary administration according to company's Standard Operating Plans (SOPs).
##### **Job description**


**Job Objectives:**


* High standards of customer service and care
* Efficient stock control and administration, including repacking of medicine
* Efficient dispensary administration
* Accurate compounding
* Provision of general health advice
* High standards of housekeeping and merchandise display
* Ad hoc requirements as per operational requirements
##### **Minimum requirements**


**Qualifications and Experience:**


* Matric with Maths (Essential)
* Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
  

**Skills, Abilities and Job Related Knowledge:**

  

* Product knowledge (Health isle and OTC)
* SAPC and relevant legal knowledge
* Customer service orientated
* Team Player
* Integrity
* Ethical working practice and compliance
* Accuracy and attention to detail
* Basic calculations
* IT Business Operating Systems
* MS Office
  

**Competencies:**

  

* Adhering to Principles and Values
* Working with People
* Delivering Results and Meeting Customer Expectations
* Following Instructions and Procedures
* Relating and Networking
* Planning and Organising
  

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹We are committed to the principles of Employment Equity**

Pharmacy Assistant -QPB

**Why do we need you?**  

* Educating management in the principals and opportunities arising from WCM
* Defining and communication of WCM best practice, tools and techniques and developing external contacts.
* Development of WCM audit and assessment systems.
* Validate the WCM structure and resources and ensure alignment to the delivery of the WCM objectives.
* Assess plant employees WCM capability and ensure alignment to the delivery of the WCM objectives.
* Train and develop plant employees in line with identified gaps in capability and required succession plan.
* Ensure the WCM programme is closing the gaps to ensure the delivery of the required level of Customer Service.
* Deliver the Plant annual improvement plan using defined WCM methodologies ensuring cost reduction target is achieved.
* Manage the WCM cost in line with the annual budget.
* Define and maintain the WCM annual plan consisting of major events, people development and improvement projects.
* Audit the WCM programme according to the set protocol to ensure that the WCM methods have been applied correctly.

  

**Is this job for you?**  

The ideal candidate must have a completed Matric and possess a Degree in Industrial Engineering. The ideal candidate must have at least one to two years’ experience in an administrative role. Candidates must have a good attitude and willingness to learn.

 **To make sure nothing is forgotten**  

The purpose of the role is to drive and control change implementation using WCM tools by engaging every individual working at the plant to participate on WCM

 **Legal Statement** ***“We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices”***

  

Job Reference: ZAF00634

CIM Assistant (YES Programme)

**Primary purpose of the job**



To direct, manage and control channel strategies and plans, in all aspects by providing appropriate leadership and promoting good relations with all stakeholders in support of the overall channel strategy, plans and objectives.


**Main Responsibilities**


* Direct and control the work and resources of the channel and ensure the on\-going recruitment and retention of the required numbers and types of well\-motivated, trained and developed staff to ensure that it achieves its mission and objectives.
* Prepare annual channel business plan and monitor progress against this plan to ensure that the channel attains its objectives as cost\-effectively and efficiently as possible.
* Provide strategic advice and guidance to senior management, to keep them aware of developments within the industry, and to ensure that the appropriate policies are developed to meet the channel’s mission and objectives and to comply with all relevant statutory and other regulations.
* Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision\-makers and other stakeholders generally, to exchange information and views and to ensure that the channel is providing the appropriate range of Products and quality of services.
* Direct and maintain programmes to ensure that the channel remains at the forefront of its sector, apply the most cost\-effective methods and approaches, and provides the required range and quality of products and services.
* Prepare, gain acceptance, and monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximized and that costs are optimised.
* Working Capital management within the channel and ensuring effective Credit \& Debtor management processes are followed and complied with.
* Direct and maintain an effective marketing and public relations strategy to promote the products, services and image of the channel in the wider community.
* Represent the channel in negotiations with customers, suppliers, government departments and other key contacts to secure the most effective contract terms for the channel.
* Direct and maintain total quality management systems throughout the channel to ensure that the best possible products and services are provided to customers and/ or clients
* Direct the implementation of equal opportunities policies in all aspects of the channel.
* Oversee the preparation of the annual report and accounts of the channel and ensure their approval, As well as the various monthly reports as required.
* Develop and direct the implementation of policies and procedures to ensure that the channel complies with all health and safety and other statutory regulations.


**Manage Stock**

* Ensure that optimum stock levels are adhered to.
* Ensure monthly stock takes and report variances.
* Review and analyse sales and check that minimum stock levels are adequate.
* Maintain relationships with external suppliers.
* Ensure that external suppliers adhere to division’s quality standards and competitive price.

  


**Manage Customer Support**

* Ensure that customer support staff is fully trained and capable of supporting the customer adequately.
* Ensure customers maintain standards set by division.
* Maintain contact with customers through personal visits and telephone on a regular basis.
* Ensure all customer details are complete and kept up to date on CRM.
* Ensure regular training programmes for Contractors, Architects \& Engineers.

  


**Manage Equipment Support/Supply**

* Ensure that equipment is operating at peak performance and maintenance schedules are maintained.
* Identify sub\-contractors for repairs and maintenance.
* Ensure equipment contracts are kept up to date.


**PROCUREMENT RESPONSIBILITY:**

* Ensure that adequate Raw Material and Steel Trading stocks are maintained.
* Procurement of Raw Material as per the Business Plan and Group Guidelines
* Ensure equipment contracts are kept up to date.


**Key competencies and skills:**


* Building Talent and Teams
* Organizational Awareness
* Strategic Agility
* Change Leadership
* Customer First
* Leveraging Diversity
* Initiative and Innovation
* Building a Sustainable Organization
* Decision Quality
* Drive for Results

  

**Qualifications required:**


**Minimum academic qualification**: Bachelor / Bachelor of Technology / Engineering or equivalent Qualifications  

**Qualifications as an added advantage**: Post Graduate Business Management Qualifications will be an added advantage



.


**Experience required**:


* **General work experience (years)**: 20\+ years
* **Specific to the position (level/discipline/Years):**10 years with multiple Branch oversite Industry: Manufacturing, Industrial Sales
  


**Computer literacy:**


* Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
* Experience with ERP systems Sap (Advantage)


**Personality profile:**


* Inspiring
* Analytical
* Strong communication
* Collaborative


**Language requirements**


* Strong communication skills i
* n English (written and verbal)


**Additional/Specific Work requirements:**


* Extensive travel across South Africa

Head of Sales ? Projects

**Job Description**
===================


To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences**Hello Future Branch Controller**


Welcome to FNB, the home of the **\#changeables**. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.


As part of our team in **FNB Points of Presence**, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.


You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives.


Now’s the time to imagine your potential in a team where you can become the best version of yourself.

**Are you someone who can:**

* Drive and monitor branch operations to achieve maximum effectiveness.
* Lead digital migration initiatives and actively influence customer adoption of electronic banking.
* Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
* Identify opportunities to grow the customer base with creditworthy and profitable customers.
* Focus on optimising service delivery processes to enhance customer satisfaction.
* Prevent wastage and continuously identify process improvements to reduce costs.
* Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.

**Qualification \& Experience Requirement**

* **Minimum Qualification: Grade 12/ NQF Level 4**
* **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Management, or related fields
* **4 – 5 years of experience** in operations within a branch or similar environment

**You will be an ideal candidate if you possess the following:**

* Strong understanding of branch operations, audit processes, and risk management.
* Proven ability to drive operational effectiveness and support digital migration initiatives.
* Experience managing and coaching teams to achieve high performance.
* Ability to identify commercial growth opportunities and enhance customer satisfaction.

**You will have access to:**

* Opportunities to lead and influence operational excellence in a dynamic environment.
* A challenging workplace that encourages continuous improvement and innovation.
* Personal and professional development opportunities to grow your leadership capability.
* The chance to make a meaningful impact on branch performance and customer experiences.

**You can be a match if you are:**

* A strong leader with the ability to inspire, guide, and motivate a team.
* Operationally focused with an eye for detail and strong compliance discipline.
* Customer centric, solution driven, and committed to service excellence.
* Skilled in planning, organising, and resource management.
* Agile, adaptable, and able to manage competing priorities.
* Passionate about improving processes, driving efficiency, and reducing costs.
* Able to work independently while maintaining strong collaborative relationships.

**Apply now** if you are ready to take the next step in your leadership career as an **FNB Points of Presence: Branch Controller**, leading teams to deliver outstanding customer outcomes and sustainable business growth.


All appointments will be made in line with **FirstRand Group’s Employment Equity plan**. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**


15/07/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Branch Controller

Job Summary

We are looking for a motivated and target\-driven Telesales Agent to join our growing sales team. The successful candidate will be responsible for contacting prospective customers, promoting our products and services, generating sales, and building lasting customer relationships. This role is ideal for someone with excellent communication skills, a passion for sales, and the ability to thrive in a fast\-paced, target\-driven environment.

Key Responsibilities

* Make outbound sales calls to prospective and existing customers.
* Identify customer needs and recommend suitable products or services.
* Achieve daily, weekly, and monthly sales targets.
* Handle customer objections professionally and confidently.
* Accurately capture customer information and update the CRM system.
* Follow up on leads and maintain an active sales pipeline.
* Build and maintain positive customer relationships.
* Explain product features, benefits, pricing, and promotions.
* Ensure compliance with company policies and relevant regulations.
* Work collaboratively with team members and management to improve sales performance.
* Attend coaching sessions, product training, and team meetings.

Minimum Requirements

* Grade 12 (Matric).
* Minimum of 1 year of telesales, call centre sales, or outbound sales experience.
* Proven track record of achieving or exceeding sales targets.
* Excellent verbal communication and negotiation skills.
* Strong customer service orientation.
* Computer literate with experience using CRM systems and Microsoft Office.
* Ability to work under pressure in a target\-driven environment.
* Professional telephone etiquette.

Advantageous

* Experience selling insurance, financial services, telecommunications, or healthcare products.
* RE5 qualification (if applicable to the industry).
* Multilingual abilities.

Skills \& Competencies

* Excellent communication and interpersonal skills
* Sales and negotiation skills
* Persuasive and confident
* Goal\-oriented and self\-motivated
* Active listening
* Problem\-solving abilities
* Time management
* Resilience and persistence
* Attention to detail

What We Offer

* Competitive basic salary
* Attractive commission and incentive structure
* Ongoing training and career development
* Supportive team environment
* Opportunities for career growth
* Employee wellness initiatives (if applicable)

Work Location: In person

Telesales Agent

The Service Manager is responsible for overseeing the daily operations of HYTORC South Africa’s Service Department. This role ensures the efficient repair, calibration, and maintenance of industrial bolting tools while delivering exceptional customer service. The ideal candidate will be a technically skilled leader with a strong background in mechanical or electrical systems and a passion for operational excellence.

  


**Key Responsibilities**


* Lead and manage the Service Department (Inhouse and Mobile Van) team, including technicians and support staff to foster a culture of accountability, efficiency, and continuous improvement.
* Plan, prioritize, schedule and coordinate service activities to meet customer deadlines and improve turnaround times.
* Drive technician productivity and ensure consistent delivery of high\-quality service work.
* Diagnose and troubleshoot tool issues, ensuring accurate repairs and calibrations.
* Maintain workshop safety, cleanliness, and compliance with HYTORC global standards.
* Assist to Monitor and manage inventory of spare parts, tools, and consumables.
* Ensure accurate documentation of service reports, job cards, and calibration certificates.
* Liaise with customers to provide technical support and resolve service\-related queries.
* Collaborate with Sales and Operations to support customer satisfaction and business growth.
* Implement continuous improvement initiatives to enhance service delivery.

  


**Qualifications \& Experience**


* Technical diploma or degree in Mechanical/Electrical Engineering or related field.
* Minimum 5 years’ experience in a service or technical support role, preferably in industrial tools or equipment.
* Proven leadership and team management experience.
* Strong troubleshooting and diagnostic skills.
* Familiarity with ISO standards and calibration procedures is a plus.
* Strong Computer Skills

  


**Skills \& Attributes**


* Customer\-focused with excellent communication skills.
* Detail\-oriented and organized.
* Proactive problem solver with a hands\-on approach.
* Ability to work under pressure and meet deadlines.

  


**What We Offer**


* Competitive salary and benefits.
* Training and development opportunities.
* A collaborative and innovative work environment.
* The chance to be part of a global leader in industrial bolting solutions

Service Manager

**Job Description**
===================


Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.**Hello Future Branch Advisor**


Welcome to **FNB**, the home of the **\#changeables**. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.


As part of our team in **FNB Points of Presence (POP)**, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.


As a **Branch Advisor**, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high\-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.


Now’s the time to imagine your potential in a team where you can become the best version of yourself.

**Are you someone who can:**

* Build and manage long\-term client relationships to support retention and growth
* Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
* Educate customers to the correct Banking platform aligned with their needs.
* Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
* Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
* Maintain accurate and complete client records and documentation
* Achieve individual and branch sales and service targets
* Conduct yourself in an ethical manner.
* Take accountability for your own performance, personal and career development.
* Show empathy to customers.
* Stay updated on industry trends and product knowledge.
* Manage leads, referrals, and client follow\-ups within agreed turnaround times

**Qualification \& Experience Requirement**


* **minimum Qualification: NQF Level 5 Certificate** in Banking, Business Administration,
* Customer Service, or related fields recognized by FAIS
* **1–3 years of experience** in customer‑facing environments, service delivery, or client support within financial services

**You will be an ideal candidate if you possess the following:**

* Strong understanding of FAIS, TCF, and client\-centric advice principles
* Proven ability to meet sales, service, and compliance targets

**You will have access to:**

* Opportunities to build relationships as part of a dynamic team.
* A challenging working environment
* Personal and professional growth
* Opportunities to have an impact on a local market as a brand ambassador.

**You can be a match if you are:**

* Client\-focused and have an ethical approach to advice
* Enjoy solving problems.
* Persuasive selling skills
* Agile and Flexible
* Strong communication and interpersonal skills
* Results\-driven with strong planning and organization skills
* Attention to detail and high compliance awareness
* Ability to work independently and within a team

**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Branch Advisor**, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance


All appointments will be made in line with **FirstRand Group’s Employment Equity plan**. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**


14/07/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Branch Advisor FAIS-1

MARKETING \& BRAND MANAGER

**M\&J da Costa Bros (Pty) Ltd t/a Manjoh Foods**  
**Location:** New Era, Springs, Gauteng  
**Employment Type:** Permanent \| Full\-Time

Join a Brand That Just Makes More.

**M\&J da Costa Bros (Pty) Ltd t/a Manjoh Foods** is a proudly South African manufacturer of premium maize meal and other staple food products. Through our flagship brand, **MANJOH Super Maize Meal**, we are committed to delivering exceptional quality, value and consistency to customers across South Africa.

As we continue to expand our market presence, we are looking for a passionate, creative and self\-driven **Marketing \& Brand Manager** to take ownership of our marketing function and play a key role in building the MANJOH brand.

This is an exciting opportunity for a qualified marketing professional to make a real impact within a growing family\-owned FMCG business. Previous work experience is not essential—we are looking for the right attitude, creativity, technical ability and passion for marketing.

Key Responsibilities

The successful candidate will be responsible for:

* Developing and implementing the company's overall marketing, branding and communication strategy.
* Building and strengthening the MANJOH brand across traditional, digital and in\-store marketing channels.
* Developing and managing the annual marketing plan and promotional calendar.
* Planning and managing advertising campaigns across radio, print, outdoor, digital and social media platforms.
* Planning, coordinating and managing all in\-store promotions, point\-of\-sale campaigns, product demonstrations and retail activations.
* Working closely with retailers, wholesalers, merchandising teams and promoters to ensure the successful execution of in\-store marketing initiatives.
* Developing and implementing trade marketing campaigns that support sales growth and strengthen customer relationships.
* Managing promotional material, point\-of\-sale displays, branded merchandise and in\-store signage.
* Managing the company's website and all social media platforms, ensuring regular, engaging and professional content.
* Designing and producing high\-quality marketing material including brochures, flyers, catalogues, presentations, packaging concepts, point\-of\-sale material and promotional artwork.
* Creating engaging graphics, photography, videos and marketing content using professional design software and AI\-powered creative tools.
* Coordinating the production of all marketing collateral while ensuring brand consistency.
* Managing relationships with advertising agencies, printers, media partners, photographers, videographers and other marketing service providers.
* Planning and managing the company's participation in trade shows, industry exhibitions and promotional events.
* Supporting the Sales Team with retailer presentations, promotional proposals, product launches and sales support material.
* Conducting market research, analysing consumer trends and monitoring competitor activity.
* Developing and managing sponsorship, community engagement and promotional initiatives where appropriate.
* Managing the marketing budget and ensuring effective use of marketing resources.
* Measuring and reporting on marketing campaign performance using key performance indicators (KPIs) and recommending improvements.
* Keeping up to date with emerging marketing trends, AI technologies and digital platforms to continuously improve marketing effectiveness.

Minimum Requirements

Applicants must possess:

* A recognised Bachelor's Degree, Diploma or Advanced Certificate in Marketing, Brand Management, Digital Marketing or a related field.
* A qualification that includes **Social Media Marketing and/or Social Media Management**.
* Previous work experience is **not essential**. Applications from suitably qualified graduates and early\-career marketing professionals are encouraged.
* Proficiency in graphic design and content creation using **Adobe Photoshop, Illustrator, InDesign, Canva Pro** or equivalent professional design software.
* Experience using AI\-powered creative tools such as **ChatGPT, Canva AI, Adobe Firefly, Google Veo** or similar platforms to create marketing content.
* Excellent written and verbal communication skills with strong copywriting ability.
* Strong organisational and project management skills.
* A creative eye for branding, design and visual communication.
* Basic photography, videography and video editing skills will be advantageous.
* **A valid South African driver's licence is essential.**
* Willingness to travel to retailers, wholesalers, customer sites, promotional events and trade shows when required.

Personal Attributes

The ideal candidate will be:

* Creative and innovative.
* Passionate about branding, marketing and storytelling.
* Self\-motivated and proactive.
* Highly organised with excellent attention to detail.
* Able to work independently and manage multiple projects simultaneously.
* Commercially minded with strong problem\-solving skills.
* Comfortable learning and using new AI technologies to improve productivity and creativity.
* Professional, energetic and eager to grow with the business.

What We Offer

* Competitive salary package (**Market Related**).
* A dynamic and supportive working environment.
* Ongoing learning and professional development opportunities.
* Exposure to all aspects of brand management, retail marketing, trade marketing and digital marketing.
* The opportunity to build and shape the marketing function of a growing South African FMCG business.
* Excellent opportunities for long\-term career growth and development.

How to Apply

Interested applicants should email the following to:

**andre@manjoh.co.za**

Please include:

* A detailed Curriculum Vitae (CV).
* A certified copy of your Marketing qualification.
* A portfolio showcasing your creative abilities, including:
* Three (3\) social media posts you have designed.
* One (1\) promotional poster or flyer.
* One (1\) short promotional video or social media reel.
* One (1\) example of AI\-generated marketing content.
* A brief explanation of the AI and design software used to create your portfolio.

**Salary:** Market related and commensurate with qualifications, skills and portfolio.

Applications will be reviewed as they are received, and only shortlisted candidates will be contacted.

M\&J da Costa Bros (Pty) Ltd t/a Manjoh Foods

**New Era, Springs, Gauteng**

**MANJOH! It Just Makes More.**

Pay: R25 000,00 \- R30 000,00 per month

Work Location: In person

Marketing and Brand Manager

The candidate will be providing technical and diagnostic services to our and customers material handling equipment. He will be responsible for the repair and preventative maintenance of Diesel, LPG/Petrol, Electric forklifts and warehouse equipment on\-site and off\-site.

**Tasks**

* Taking care of orderly workplace at workshop, Keeping all maintenance areas clean
* Repairing, Maintenance and service forklifts on customer sites.
* Creating , completion and maintaining job cards.
* Providing general maintenance support .
* Required to Travel to service and repair on sites
* Site and of\-site maintenance of Diesel, LPG/Petrol, Electrical equipment on and off site

**Experience**

* Min 5 years experience with servicing and repairing forklifts .
* Basic mechanical systems know how preferred
* Must be able to communicate with customers at all levels.
* Must have a drivers licence.
* Well\-disciplined and self\-motivated

Job Type: Full\-time

Pay: R15 000,00 \- R20 000,00 per month

Experience:

* forklift service: 3 years (Required)

Work Location: In person

Forklift Technician

Job Description:* The successful candidates will be responsible to deliver sales in order to process sales of pre \- owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities
Processes and governance:* Identify and apply known solutions to operational problems and escalate unresolved issues
* Deliver on agreed performance targets according to set procedures and service level agreement
* Report on transactional activities to provide timely information for decision making in area of accountability
* Execute work in line with governance and compliance processes
* Provide advice and support to customer and their requirements in order to achieve \& maintain set customer service excellence standards
* Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
* Negotiate price, finalise sales and follow\-up with customers to ensure exceptional customer service
* Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
* Process all leads of prospective customer and follows up on possible sales
* Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
* Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner


Finance:  

* Execute work activities effectively and efficiently in order to prevent financial losses


Client/Customer

  

* Deliver work activities adequately to satisfy internal and external customers
* Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery


Qualifications and Experience:* Matric Certificate
* 3\-5 years working experience in a similar environment
* A valid South African driver's license

Skills and Personal Attributes:* Developing sale
* Making a sale
* Persuasive selling skills
* Product and or service knowledge
* Trust and integrity

New Vehicle Sales Executive Kia South Africa (Pty) Ltd - IMFRG East Rand

**Recruitment Coordinator \- 1 year contract**  


**Mission of the role:**  



As a Recruitment Coordinator at Epiroc, you will play a vital role within our Regional Center of Excellence, contributing to the delivery and execution of our Talent Acquisition and Onboarding services. This role is designed for a detail\-oriented and proactive professional who thrives on connecting talented individuals with meaningful career opportunities aligned with our company strategy, core values, and our commitment to diversity and inclusion.

Working onsite at our vibrant Boksburg Jet Park office, you will collaborate closely with Human Resources colleagues, hiring managers, and external stakeholders to ensure a seamless recruitment and onboarding experience that reflects our dedication to excellence and innovation.  


**Your mission:**  


* Manage and execute a professional, modern, and efficient talent acquisition process in partnership with HR teams, hiring managers, and Talent Acquisition Specialists, ensuring alignment with our strategic business objectives.
* Coordinate all aspects of candidate selection, including scheduling and facilitating phone interviews, assessments, criminal background checks, and reference verifications, maintaining strict confidentiality and compliance with legal standards.
* Represent Epiroc at recruitment activities such as job fairs and other events, contributing to a strong employer brand presence and engaging with diverse talent pools.
* Administer and maintain onboarding processes using cloud\-based HR systems (e.g., SAP SuccessFactors), ensuring new employees have a positive and structured introduction to the company.
* Support employer branding initiatives, including organizing and executing campaigns and events that highlight Epiroc as an employer of choice.
* Identify opportunities for continuous improvement by leveraging digitization, automation, and agile methodologies to enhance recruitment and onboarding workflows.
* Act as a role model for data\-driven decision\-making and collaborate actively with HR colleagues across local, regional, and global levels to embody our One HR philosophy.

  


**Your Profile:**  


* Tertiary qualification in a relevant field such as Communications, Marketing, Human Resources, or a similar discipline.
* Between 1 to 3 years’ experience in recruitment coordination or as a recruiter, with hands\-on involvement in candidate selection processes.
* Proficiency with cloud\-based HR platforms, including SAP SuccessFactors, Microsoft 365, and Teams.
* Experience in digitalizing and automating HR processes is highly desirable, enabling efficiency and innovation in talent acquisition.

  



Location: Boksburg, Gauteng  



Last Date to Apply: 09 July 2026  


**It all starts with people.** The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

Recruitment Coordinator - 1 year contract

**Job Summary**

Manage emergency and routine telephone calls from clients across different product ranges.

**Key Performance Areas**

* Manage Emergency Calls
* Find Solutions to Uncommon Problems
* Perform Administrative Duties.

**Key Tasks**

* Manage Emergency Calls
* Manage the Integrated Emergency Response (IER) application
* Operate a multi\-line telephone console and alert system
* Obtain pertinent information necessary to the dispatch process
* Use the network to exchange information with other law enforcement and/or emergency response units
* Find Solutions to Uncommon Problems
* Perform emergency medical dispatch and crisis intervention services
* Determine the level of priority of calls and enter information into computer\-aided dispatch system
* Perform Administrative Duties
* Maintain accurate records on each request for assistance
* Any other relevant instructions pertaining to the department and issued by the Manager

**Qualifications**

* Matric
* BAA / First Aid level 3

**Experience**

* Minimum of 2 years experience in an Emergency contact centre
* Customer care experience
* Experience working shifts

**Skills and Knowledge**

* Excellent Computer skills
* Understand basic dispatch codes, as well as standard abbreviations
* Excellent communication skills
* Good organising skills
* Time management skills
* Problem solving skills

**Attributes**

* Able to prioritise a large volume of calls
* Maintain patience and efficiency
* Active listener
* Ability to work under stressful situations
* Responsible
* Accountable
* Honest, Hardworking and Humble

Work Location: In person

Response Agent

We are looking for an experienced Glass Salesperson to join our team.

The candidate must have at least 5 years of experience in the glass industry. Experience with aluminium windows and doors will be an advantage.

This role is for someone who already understands glass products, customer service, quoting, and sales. Training will only be provided on our company systems and procedures.

**Key Responsibilities**

Assist walk\-in, phone, WhatsApp, and email clients  
Quote and sell glass products  
Advise clients on suitable glass options  
Handle customer queries and follow\-ups  
Check details carefully before submitting orders  
Work with production and dispatch teams  
Keep customer and order information up to date  
Meet sales and quoting deadlines

**Requirements**

Minimum 5 years’ experience in the glass industry  
Glass sales experience is essential  
Aluminium windows and doors experience is preferred  
Good product knowledge of glass  
Good communication and customer service skills  
Computer literate  
Able to work under pressure  
High attention to detail  
Reliable and professional

**Working Hours**

45\-hour work week  
Will include alternating Saturdays when required

Pay: R15 000,00 \- R20 000,00 per month

Work Location: In person

Internal Glass Sales Consultant

**Key Outputs**


* Accountable for driving own work and visiting customers to generate turnover by proactively selling.
* Maintaining an accurate account database.
* Achieving applicable Key Performance Indicators
* + Driving business growth
	+ Coverage/PAR
* Lead and opportunity identification, qualification, development, and closure
* Promoting dealership services.
* Prospecting for new customers and managing existing customer base.
* Identifying leads and opportunities for conversion.
* Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management.
* Driving quote conversion by following up on quotes for assigned customers with the parts counter and Service.
* Proactively identifying specific opportunities by customer and working with Product Managers to develop
* programmes to support.
* Using existing Product programmes to proactively offer added value and solutions to customers.
* Visit customers face\-to\-face and build relationships with decision\-makers, listening to and understanding their needs and business goals.
* Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS, and Product Link.
* Help customers with warranty issues and develop proactive before\-failure repair strategies.
* Coordinate with Parts, Service and Equipment Management divisions to support customers' needs.
* Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
* Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback.
* Analyse leads generated by OLGA and use them to build call plans and sales goals.
* Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using schedule maintenance, ensuring service technicians and field service know what machines need to be seen specifically.
* Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs.
* Develop call plans to effectively manage assigned territory, calling on diverse customers and covering at least 90 percent of the opportunity.
* Set target sales goals for each customer, reviewing data and reports on the population of equipment the customer owns, the lost sales opportunity and sales history.
* Target offerings appropriately to solve customers' needs.
* Meet performance goals, such as Target Growth Accounts, PAR call rates, Conquest Accounts, POPS targets and sales targets, as well as customer satisfaction.
* Engage in training events that continually grow skills.**Qualification, Experience and Competencies**

**Qualification, Experience and Competencies**


* Sales/Marketing Degree/Diploma or equivalent, electrical/ mechanical engineering qualification favourable
* 3 to 5 years Sales Experience AND/OR completion of the BWE PSSR Cadet Programme
* Matric
* High competence in Microsoft Office
* SAP and CRM exposure
* Technical Knowledge/experience an advantage.
* Power Generation / Marine
* Sales competency (to be measured through compulsory sales competency assessment)
* Customer Business Understanding
* Relationship Development
	+ Qualifying
	+ Product and Solution Focus
	+ Consultative Selling
	+ Negotiation
	+ Tenacious
	+ Customer Care
	+ Financial Skills
	+ Financial Acumen
	+ Value Selling
* Analysis and reasoning
* Drive, Energy, and Initiative (Results\-Focus)
* Professional/Technical Competence.

PSSR Global Grade 10

Home and Office Solutions is a growing installation company specialising in solar power systems, CCTV/security camera systems, automated gate motors, and DSTV installations. We're looking for an energetic, well\-spoken Telesales \& Reception Administrator to be our customers' first point of contact and help grow our sales pipeline. Responsibilities: Make outbound calls to leads and past enquiries to promote our services Follow up on quotes and convert leads into bookings Book site visits and installation appointments Manage WhatsApp Business and online enquiries (Facebook, website) Keep lead records accurate and up to date Answer incoming calls and greet walk\-in customers Manage the appointment diary/schedule Handle basic admin (filing, data capture, invoicing support)

Pay: R4 500,00 \- R7 500,00 per month

Ability to commute/relocate:

* Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

* High School (matric) (Required)

Experience:

* telesales, call centre, or reception experience preferred: 1 year (Required)
* Confident, friendly phone manner with persuasion skills: 1 year (Preferred)

Language:

* English, Afrikaans, Sotho, Zulu, Venda (Preferred)

License/Certification:

* Driver's licence (Preferred)
* sales/marketing/admin qualification a plus (Preferred)

Location:

* Boksburg, Gauteng (Preferred)

Willingness to travel:

* 75% (Preferred)

Work Location: Hybrid remote in Boksburg, Gauteng

Telesales & Reception Administrator

**Key Outputs**


* Provide solutions for all Caterpillar, power and energy marine and electric power related equipment.
* Market marine and electric power parts and service business.
* Provide repair option solutions and technology solutions


* Provide CVA solutions, repair option solutions and work with internal and external customers for continued growth of STU, POPs and POLS, PSE
* Set up standard work templates and costing templates


* Provide total cost of ownership solutions to power and energy customers.


* Opportunity identification using CAT platforms
* Grow Marine and Electric Power STUEffective self\-management and performance ownership


* Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations


* Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback


* Analyse leads generated by OLGA and use them to build call plans and sales goals


* Assist with quotes for parts, service and equipment management solutions


* Acquire and use dashboards on sales activity (calls, logs, etc.), POPS, Caterpillar indicators, customer surveys


* Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs


* Lead dealership strategic account planning process that develops performance objectives, financial targets and critical milestones for one and three\-year periods for specific customer accounts


* Meet assigned targets for sales quota, profitable sales volume and strategic objectives


* Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies


* Train PSSR and ISR on CVA, repair options and other support tools geared to drive revenue


* Market current and new products to potential Southern African customers


* Identify current and future parts and service opportunities to increase turnover and gross profit percentage


* Negotiate special pricing on parts, marketing strategies and after sales incentive schemes with Caterpillar


**Qualification, Experience and Competencies**


* Tertiary or Equivalent Qualification (Mechanical or Electrical)


* Caterpillar certified earth\-moving technician


* Power related experience


* BWE Leadership Development Course (MMDP)


* 8 to 10 years' related business experience
* PSSR Advanced Certification


* High competence in Microsoft Office


* SAP and CRM

Product Support Specialist Global Grade 11

**Operations \& Guest Services Manager**

**Boutique Hospitality Venue \| Accommodation \| Conferences \| Weddings \| Events**

An established boutique hospitality and events venue on the **East Rand** is seeking an experienced, professional and hands\-on **Operations \& Guest Services Manager** to oversee the day\-to\-day operations of the property while delivering exceptional guest experiences.

This is a leadership role for someone who thrives in a dynamic hospitality environment and enjoys taking ownership of operations, guest satisfaction, accommodation, conferences and events. The successful candidate will lead by example, ensuring every guest receives outstanding service while maintaining the highest operational standards across the venue.

**Key Responsibilities**

* Oversee the daily operations of the venue, ensuring smooth and efficient service across all departments.
* Manage all guest enquiries via telephone, email and WhatsApp.
* Prepare quotations and proposals for accommodation, conferences, weddings and events.
* Manage accommodation bookings from enquiry through departure.
* Welcome guests and oversee all check\-ins and check\-outs.
* Conduct venue tours and client consultations.
* Coordinate conferences, weddings and events from planning through successful execution.
* Ensure exceptional guest service and prompt resolution of guest concerns.
* Oversee housekeeping standards, room readiness and overall property presentation.
* Coordinate suppliers, contractors and operational service providers.
* Assist with food and beverage operations when required.
* Manage stock levels, inventory and operational supplies.
* Oversee invoicing, deposits, payment schedules, POS transactions and daily reconciliations.
* Coordinate and supervise housekeeping, event and operational staff.
* Monitor maintenance requirements and ensure the property remains guest\-ready at all times.
* Prepare weekly and monthly operational reports.
* Act as the primary after\-hours contact for guests and operational emergencies when required.

**Minimum Requirements**

* Minimum **5 years' management experience** in hospitality, accommodation, guest services or event operations.
* Proven leadership experience within a hotel, guest house, lodge, boutique venue or similar hospitality environment.
* Excellent organisational and time management skills.
* Outstanding customer service and communication skills.
* Strong administrative and computer skills, including Microsoft Office and hospitality booking systems.
* Ability to manage multiple priorities in a fast\-paced environment.
* High attention to detail with excellent problem\-solving abilities.
* Professional, confident and well\-presented.
* Reliable, proactive and able to work independently.
* Valid driver's licence and own reliable transport.
* Willingness to work weekends, public holidays and flexible hours in line with operational requirements.

If you are passionate about hospitality, have a hands\-on management style and are committed to delivering exceptional guest experiences, we would love to hear from you.

Salary: Market\-related, based on qualifications and experience.

**Please submit your CV together with a brief cover letter outlining your relevant hospitality management experience to jobs@graciagroup.co.za. Only shortlisted candidates will be contacted.**

Work Location: In person

Operations & Guest Services Manager

Introduction PURPOSE OF THE ROLE To coordinate import shipments from file opening through to final delivery, ensuring excellent customer service, efficient cargo movement, and compliance with customs and operational requirements. Duties & Responsibilities KEY RESPONSIBILITIES Open and maintain import files accurately within the operating system. Coordinate the end-to-end import process from shipment arrival to final delivery. Liaise with shipping lines, freight forwarders, customs clearing team…

IMPORTS CUSTOMER SERVICE REPRESENTATIVE (CSR) - Durban

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive. We are looking for a motivated and enthusiastic Customer Serv…

Customer Service Representative

### **Job Purpose**


Coordinates and manages assigned key account relationships across the commercial portfolio to retain existing customers, sustain service continuity, and protect account health and customer satisfaction. The Key Account \& Branding Manager monitors and mitigates relationship risks and opportunities and coordinates cross\-functional action to protect profitable account performance and strengthen long\-term account stability.

### **Principal Accountabilities**

* Manages regular contact with assigned airline and catering clients to maintain existing relationships and protect retention.
* Maintains account histories, service commitments, flight\-related requirements, and issue logs to support consistent account management.
* Conducts follow\-up actions after client meetings and service reviews to ensure commitments are completed on time.
* Identifies changes in customer schedules, menus, and service expectations and escalates risks early to protect the relationship.
  

Promotes a customer\-focused approach across internal teams to strengthen trust and service continuity.
* Monitors account revenue, margins, and volume trends to ensure assigned accounts remain commercially healthy.
* Analyses key account performance data to identify relationship risks, service gaps, and areas for improved value.
* Tracks forecasts, renewals, and business updates to ensure accurate planning for each key account.
* Coordinates pricing and service inputs with internal teams to protect commercial returns on assigned accounts.
* Recommends corrective actions when performance drifts to ensure account targets remain achievable.
* Oversees renewal preparation and joint business planning to secure continuity of existing accounts.
* Reviews account progress against agreed plans to ensure actions remain aligned with client and operational targets.
* Prepares action trackers and follow\-up plans to keep milestones visible and measurable.
* Identifies opportunities to strengthen service scope or account value within existing relationships where appropriate.
* Leads account review discussions to reinforce retention and long\-term partnership.
* Collates client and market insights on promotions, visuals, advertising, and product presentation to inform brand proposals.
* Manages promotional material requests with marketing teams to ensure timely client support.
* Reviews brand execution at account level and identifies gaps to ensure consistency with approved direction.
* Advises on social media and influencer trends that may affect account engagement to support decision\-making.
* Prepares recommendations for brand\-related actions to ensure executive stakeholders have relevant information and final approval remains at the correct level.
* Communicates with internal sales, quality, finance, and operations teams to align account actions.
* Presents account updates, risks, and service improvement opportunities to internal stakeholders to ensure timely support and decisions.
* Interacts with external clients and buying teams to clarify requirements and confirm expectations.
* Research customer, competitor, and market trends to identify threats and opportunities in assigned accounts.
* Keeps account plans current with market intelligence to ensure decisions are based on evidence

### **Qualifications \& Experience**

* Bachelor’s degree in Business, Marketing, Sales, Hospitality, or a related field.
* 5 to 8 years’ experience in key account management, customer relationship management, brand management, brand communication, social media experience or commercial account support.
* Experience managing established client relationships and coordinating follow\-through on service commitments, food solutions, hospitality, catering, or consumer goods environments, working across sales, operations, quality, finance, and marketing teams and preparing account reviews, client reports, and action trackers

### **Knowledge and Skills**

* Understanding of client retention, service continuity, and profitability drivers, account reviews, corrective action tracking, and customer\-facing communication, and service delivery, food quality, and customer satisfaction expectations
* Strategic Thinking
* Business Acumen
* Sales and Negotiation skills
* Brand and Trade Marketing expertise
* Stakeholder Management
* Financial Acumen
* Problem\-solving skills
* Organisational skills

### **Attributes**

* Strategy development
* Integrity
* Impact and Influence
* Creativity and resourcefulness
* Customer service orientation
* Teamwork and cooperation
* Achievement orientation

### **Additional Information**


Air Chefs SOC Ltd is a premium food solutions company with over 40 years of experience. A wholly owned subsidiary of South African Airways, we are uniquely positioned to deliver exceptional food and hospitality services across air, corporate, and event sectors. With three strategically located operational units in Johannesburg, Cape Town, and Durban, we have the capacity to produce over 50000 meals daily, serving domestic and international airlines, airport lounges, events, and corporate canteens.

Key Accounts & Branding Manager

One of our clients are looking for a highly experienced and skilled Sales Representative to manage their team in Cape Town. Minimum Requirements: National Senior Certificate. Diploma / Degree in Sales, Marketing or Business Preferred. Proven Experience in Account Management and B2C sales. Negotiation skills. Advanced proficiency in CRM tools and MS Office. Valid Driver’s License required. Should you meet the requirements for this position, please email your CV to supplychain.jobs@tumaini.co.za …

Customer Service Manager

Introduction We are seeking an experienced Customer Service Administration Manager in Durban and Johannesburg to lead and oversee client service administration within a dynamic logistics and freight environment. This role is ideally suited to a highly organized, detail-oriented professional who thrives in an administration-intensive position and excels at managing multiple priorities simultaneously. The successful candidate will be responsible for ensuring exceptional customer service delivery,…

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