Browse live call centre jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

GENERAL SUMMARY:


The outbound supervisor will manage the day\-to\-day fulfilment, dispatch and delivery of goods. They will oversee warehouse workflows—including order picking, packing, and handover to 3pl to ensure shipments reach customers accurately, safely, and on schedule. They also will lead team performance and enforce safety compliance and ensures service level agreements (SLAs) are consistently met.


ESSENTIAL DUTIES AND RESPONSIBILITIES RETURNS:


Operations \& Logistics


* Coordinate daily outbound activities from order release to dispatch.


* Supervise picking, staging, and packing processes to ensure orders are ready before prescribed cut\-off times.


* Ensure 100% inventory accuracy and proper handling of all outgoing consignments.


* Maintain compliance with all safety protocols, Standard Operating Procedures (SOPs), and quality control measures.


Team Leadership


* Oversee, train, and manage the performance of warehouse associates, pickers, packers, or outbound sales team members.


* Conduct performance evaluations, handle scheduling, and coach staff on reaching their daily and weekly targets.


* Foster a positive, team\-oriented work environment that promotes safety and continual professional development.


Communication \& Reporting


* Act as the primary liaison between the outbound department, inbound, transport/logistics(3pl), Sales.


* Generate daily, weekly, and monthly performance and shipping reports.


* Investigate customer abnormalities or complaints and execute corrective actions.


Compliance \& Safety:


* Enforces Standard Operating Procedures (SOPs), quality assurance (QA) guidelines, and health and safety (OHASA) regulations on the warehouse floor


* Asset protection


* PPE and Hazard control


General:


* Conduct and supervise cycle counting every morning


* Housekeeping (5S)


* Maintain reporting trackers


* Open and closing facility


* 3pl management (onsite personnel)


* Administration


Essential Skills \& Competencies


Leadership \& Delegation: The ability to mentor staff, assign tasks, and meet team goals.


Conflict Resolution: Navigating and mediating team disputes effectively.


Communication: Clear, active listening and articulate instructions.


Compliance Management: Ensuring adherence to internal policies and SLA


Experience


* Typically, 2 to 3 years in a warehouse, supply chain, warehouse distribution.


* Proficiency in Warehouse Management Systems (WMS), and data analytics.


* Exceptional organizational abilities, conflict resolution, and the capacity to work in high\-pressure environments.


* Dynamics Nav 2018 experience (advantage)


* Microsoft Business Central (advantage)


Qualifications


* Diploma or bachelor’s degree in business management or Logistics and Supply Chain Management


Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation.


Henry Schein Dental Warehouse (PTY)/Henry Schein South Africa (PTY) LTD strives to operate a policy of equal opportunity and not discriminate against any person's gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

SA Outbound Supervisor

**Recruiter:**
 Company People Motor Industry Recruitment Specialists
   

  

**Job Ref:**
 9\.6\.26
   

  

**Date posted:**
 Tuesday, June 9, 2026
   

  

**Location:**
 midrand, Gauteng, South Africa
   

  

**Salary:**
 18000 \- 20000
   

  

**SUMMARY:**
 MUST HAVE DEALERSHIP EXPERIENCE \- BSI \& EVOLVE EXPERIENCE AS WELL
   

  

**POSITION INFO:**
 WARRANTY \& ADMIN CLERK R18000 \- R20000 NEG \+ R5000 INCENTIVES \\/ MIDRAND Our client is looking for an experienced Warranty \& Admin Clerk with dealership experience to join their busy dealership. Must be computer literate on BSI \& Evolve

WARRANTY & ADMIN CLERK

POSITION: QUALITY ASSURANCE ASSESSOR QUALIFICATION & EXPERIENCE: Grade 12 or equivalent Experienced Assessor Minimum 3 years experience within a Contact Centre Customer Service knowledge preferential Knowledge of QA best practices in a Contact Centre Knowledge of the Security Industry preferential Leadership qualities Assessor Qualification preferential JOB REQUIREMENTS & OTHER ATTRIBUTES: Proficient in MS office (Word, Excel, Power Point and outlook) and the internet. Communication written and…

Quality Assurance Assessor - Sales Contact Centre

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**
**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
 Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
   

  

 We love our role in the world. And we’re looking for the right people to help us maintain \- and grow it. People like you
 **.**
**Contact Centre Supervisor**
 Reports to: Contact Centre Manager
   

  

 RCS Grade: M
   

  

**Why You’ll Love This Role**
 Ready to shape operational excellence? We're looking for a
 **Contact Centre Supervisor** 
 who thrives in a fast\-paced environment, knows how to bring out the best in people, and is passionate about delivering world\-class service..
   

  

**What You’ll Do**
* Leading, coaching, and developing a high\-performing Contact Centre team
* Driving customer satisfaction and service excellence across every interaction
* Monitoring KPIs and turning insights into action
* Managing customer escalations, complaints, and service recovery
* Creating a positive, motivated, and engaged team culture
* Identifying training opportunities and developing future talent
* Collaborating with cross\-functional teams to deliver seamless customer experiences


**What We’re Looking For**
 Tertiary qualification in Business Management, Logistics, or a related field
   

  

 2\+ years' experience in a leadership role within the express
   

  

 2\+ years within a Contact Centre environment preferred
   

  

 Strong analytical, people management, business acumen, and software skills
   

  

 Exceptional customer\-facing and stakeholder engagement skills
   

  

 Valid driver’s license code 10
   

  

**Why Join DHL?**
 Because we’re not just a company—we’re a global family. You’ll get:
   

  

  

* Career growth opportunities
* A culture that values innovation and inclusion
* The chance to make a real impact every single day


**Ready to lead operations and deliver excellence? Apply now and let’s make magic happen!**
**DHL IS AN EQUAL OPPORTUNITY EMPLOYER!**

Contact Centre Supervisor

Role PurposeTo train, supervise and coach newly appointed Call Centre Agents, managing their day-to-day activities to ensure they are fully equipped to perform and achieve sales targets.Requirements4-6 years’ experience in a sale environment, with at least 2 years’ of rendering financial advice, as per the FSCA Fit & proper requirements (essential)A minimum of 2 years managerial experience overseeing the rendering of financial advice (essential)Experience in FAIS Tier 1 long term insurance prod…

Vesting Specialist

**Introduction**
Metropolitan is one of the oldest financial services brands in South Africa. With a 128\-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.  

 Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low\-income clients, including funeral insurance, health, savings, hospital cash\-back cover, retirement solutions and life insurance.

  

 Visit us at: www.metropolitan.co.za

  

  

**Disclaimer** As an applicant, please verify the legitimacy of this job advert on our company career page.
  

**Role Purpose**
To train, supervise and coach newly appointed Call Centre Agents, managing their day\-to\-day activities to ensure they are fully equipped to perform and achieve sales targets.  

  

**Requirements*** 4\-6 years’ experience in a sale environment, with at least 2 years’ of rendering financial advice, as per the FSCA Fit \& proper requirements (essential)
* A minimum of 2 years managerial experience overseeing the rendering of financial advice (essential)
* Experience in FAIS Tier 1 long term insurance products (desirable)
* Matric or equivalent (essential)
* NQF level 5 qualification approved by FSCA or equivalent relevant qualification (essential)
* FAIS Representative Regulatory Exam RE5 (desirable)
* Ability to speak African languages (desirable)

  

  

**Duties \& Responsibilities*** Provide direction, training and coaching to Agents on products, systems and sales processes
* Induct and support Agents to meet and exceed performance and productivity standards
* Manage and monitor activities of Agents through effective leads allocation to ensure that each Agent has adequate and appropriate opportunities.
* Support and guide Agents through the sales process by displaying exceptional product knowledge and customer centricity.
* Take ownership of the incubation experience to provide a positive onboarding and learning experience in which Agents are encouraged to be actively engaged as they gain and enhance technical expertise.
* Manage the quality of coaching to ensure the correct skills, knowledge and behaviour is embedded
* Apply tailored training and coaching methods to meet various learning styles and maximise the learning experience
* Monitor and track competence of Agents
* Identify and deliver post learning initiatives to continually embed learning
* Provide feedback to the relevant stakeholders on training content, implementation thereof, Agent uptake and landing of training and coaching interventions.
* Identify and report on any significant performance issues and implement a plan to remedy the performance issues or gaps identified.
* Recommend opportunities to the relevant stakeholders to enhance processes and increase effectiveness.
* Build and maintain relationships with internal and external stakeholders.
* Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
* Make recommendations to improve client service and fair treatment of clients within area of responsibility
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
* Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
* Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
* Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
* Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between employees.
* Identify employee growth and development needs and schedule interventions to this.
* Effectively manage performance of Agents in incubation to ensure business objectives are achieved.
* Encourage innovation, change agility and collaboration.
* Identify solutions to enhance cost effectiveness and increase operational efficiency.
* Manage financial and other company resources under your control with due respect.
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

  

  

**Competencies*** Knowledge of financial services industry
* Knowledge of relevant financial legislation
* Relevant product and process knowledge
* Knowledge of sales processes, techniques and cycle

We are a dynamic and fast-growing company in the FMCG sector, committed to delivering excellent service to our clients. We are seeking an enthusiastic and detail-oriented Call Center Agent with strong data capturing skills to join our team. Key Responsibilities: Capture and update customer information accurately into the system Ensure data integrity and maintain confidentiality of all client records Provide accurate product and service information to clients Maintain detailed records of custome…

Call Center Agent

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate‑generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an Affiliate Agents you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services.Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.**What will make you successful in this role?**

Minimum Requirements  

Qualification Required  

* Matric / Grade 12 / Standard 10 / NQF 4
* RE5 Certificate (as per DOFA date)
* Fully FAIS Accredited (as per DOFA date)


Minimum Experience  

* Minimum 1\-3 years sales experience in a Call Centre Environment.
* Short\-Term insurance experience would be advantageous.
**Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply is 19 May 2026\.****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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