Browse live call centre jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

About Us: Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment. Key Responsibilities: Handle inbound and outbound calls in English Assist customers with queries, complaints, and product support Maintain accurate records of customer interactions Meet performance targets including call handling time and customer satisfaction Collaborate with t…

International Call Centre agent

Are you driven by sales and hungry for success? Join our dynamic Umhlanga-based team as a Call Centre Sales Agent with a well-established Financial Services Provider. We offer R6000 guaranteed earnings, uncapped commission, exciting weekly and monthly incentives, and a vibrant office culture designed to help you thrive.

Sales Agent (Call Centre)

Requirements: Grade 12 1 years call centre experience Extremely well spoken in English (Essential) Customer orientated Telephone Etiquette Responsibilities: Standard call centre duties, customer service and sales Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

Call Center Agent

We are looking for charismatic and well spoken Call Centre Agent for a company based in the Centurion area who is able to perform well under pressure. Requirements: Grade 12 1 years call centre experience Extremely well spoken in English (Essential) Customer orientated Telephone Etiquette Responsibilities: Standard call centre duties, customer service and sales Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application u…

We are seeking a highly experienced and results-driven Call Centre Operations Manager to lead and optimise a fast-paced, customer-focused operations environment. The successful candidate will be responsible for managing end-to-end call centre performance, leading a diverse team, and ensuring exceptional service delivery aligned with operational KPIs and customer satisfaction standards. This role requires a strong operational leader who is “right now and can do” focused—someone who thrives under…

Call Centre Operations Manager

Job Title: Senior Call Centre Sales Agent Location: Cape Twon Job Type: Full-time Job Summary: We are seeking a highly motivated and experienced Senior Call Centre Sales Agent to join our team. The ideal candidate will have a proven track record in sales, exceptional communication skills, and the ability to lead and motivate a team of agents. Key Responsibilities: o Contact leads provided by the company to convert into sales. o Where applicable schedule appointments for sales agents with qualif…

Senior Call Centre Sales Agent

Conduct market research to identify new sales opportunities. Develop and maintain strong client relationships. Present and demonstrate products or services to potential clients. Negotiate and close sales deals effectively. Handle inbound and outbound calls professionally and courteously. Provide accurate information about products and services. Resolve customer inquiries and complaints efficiently. Maintain detailed records of customer interactions. Follow communication scripts and company guid…

Call Centre Agents

Call Centre Agent WantedAre you confident on the phone and great with people?We’re looking for motivated individuals to join our team as Lead Warming Call Centre Agents. What You’ll Do:Contact potential clients who have already shown interestBuild rapport and understand customer needsProvide basic information about our products/servicesQualify leads and schedule appointments for the sales teamKeep accurate records of all interactions What We’re Looking For:Excellent communication skillsPositive…

Call Centre Job

Call Centre Agents required for an extended IT Software Development department within Bmobile company. Core Responsibilities - Customer Interaction - Answer inbound calls and respond to inquiries. - Make outbound calls to generate leads or follow up with prospects. - Provide accurate information about products, services, or solutions. - Problem-Solving & Support - Resolve customer complaints or escalate issues to the right team. - Guide clients through product usage or troubleshooting steps. - …

Job Call Centre

Cartrack, a world-leading smart mobility Software-as-a-Service tech company across 23 countries, is looking for a Vici Dialer Administrator to be responsible for managing and optimizing the Vici Dial system used in a debt collection or call center environment.Key ResponsibilitiesCombine Dialler administration, campaign management and reportingManage inbound/outbound dialler campaigns on Vici dialUpload and maintain debtor/customer calling listsMonitor real time call centre performance and agent…

VICI Dialer Administrator

Drive significant pipeline growth for Dwolla by leading outbound prospecting efforts targeting mid\-market and enterprise accounts. As a collaborative member of an established and growing Sales Development function, you will learn from teammates, contribute positively to the broader SDR team, and help elevate performance through knowledge sharing.



In this role, you will execute the full outbound development lifecycle, from campaign strategy and execution to discovery conversations and pipeline handoff, while contributing to and supporting existing processes and structure that enable the team to consistently perform at a high level.



You will partner closely with Sales and Marketing to align outbound efforts with NMI's Money Movement enterprise growth strategy, leveraging modern AI and automation tools to increase speed, quality, and impact across all outreach channels.



Attendance within the Cape Town office for US Working Hours is required for this role. Office location: Cape Town, V\&A.


**Responsibilities:**


* **60% Outbound Prospecting \& Pipeline Development**
* Own outbound prospecting across mid\-market and Fortune 1000 accounts, building a model for best\-in\-class outreach execution. • Build targeted, multi\-channel outreach campaigns across email, phone, LinkedIn, and other platforms to engage senior decision\-makers at complex organizations.
* Conduct discovery conversations that uncover business pain, priorities, decision\-making authority, and fit with the ideal customer profile (ICP), for our Money Movement product line.
* Clearly articulate the Money Movement value propositions and tailor messaging to the specific needs and context of enterprise prospects.
* Utilize tools such as LinkedIn Sales Navigator, Apollo.io, Breeze Intelligence, and AI\-enabled outreach platforms to build targeted prospect lists and increase outreach efficiency.
* Partner closely with Sales and Marketing to ensure seamless opportunity handoff and alignment on qualification criteria, converting outbound interest into qualified pipeline.
* Provide valuable prospect insights and market feedback to Product, Engineering, and Marketing teams to inform go\-to\-market decisions and messaging.
* **20% Inbound Qualification**
* Develop and maintain expertise in the lead\-to\-opportunity creation process, serving as a subject matter expert for the team.
* Conduct in\-depth discovery calls with Enterprise\-level prospects, focusing on understanding complex business needs, pain points, and strategic objectives.
* Employ consultative questioning techniques to uncover key decision\-makers, budget considerations, timelines, and competitive landscapes.
* Leverage and manage automation and AI\-driven tools to enhance lead prioritization, qualification efficiency, and data accuracy within the inbound process.
* Clearly articulate the Money Movement value propositions and tailor them to the specific needs of Enterprise prospects.
* Work closely with Marketing, Sales, Sales Operations, Product, and Engineering teams to ensure seamless opportunity handoff and alignment on qualification criteria.
* Provide valuable prospect insights and market feedback to Product and Engineering teams to inform product development and roadmap decisions.
* Work with sales and marketing to improve lead quality.
* **20% Reporting \& Pipeline Management**
* Partner with Marketing Operations and Sales Development leadership to track and report on key performance metrics including outreach volume, meeting creation, and pipeline contribution.
* Collaborate with Sales Development leadership to continuously improve Business Development processes and procedures in support of consistency, scalability, and alignment with Sales and Marketing objectives.
* Work cross\-functionally with Sales, Marketing, and Sales Operations to identify process improvement opportunities and address pipeline gaps.
* Maintain adherence to internal SLAs for opportunity handoff, ensuring high standards of responsiveness and follow\-through.
* Stay current on industry trends, competitive landscape, and regulatory changes within the payments and fintech space.


**Knowledge and Experience:**


* 5\+ years of successful outbound business development experience in payments, fintech, or B2B SaaS
* Proven track record of generating high\-quality outbound pipeline and converting business development leads into qualified sales opportunities
* Experience working in SDR teams, with a demonstrated ability to share knowledge and help elevate team performance
* Polished communicator who can engage credibly and confidently with senior decision\-makers at complex organizations
* Proficiency with modern outreach and sales intelligence tools, including LinkedIn Sales Navigator, Apollo.io, and AI\-enabled prospecting platforms
* Proven experience leveraging automation and AI to increase outreach quality, efficiency, and lead prioritization
* Motivated self\-starter with strong business acumen and the ability to work independently in a fast\-moving environment
* Ability to build and foster trust in relationships across internal and external stakeholders • Comfort embracing change, driving creative solutions, and maintaining excellent communication with internal partners under tight timelines


**Benefits**


* Annual Base Salary \+ Commission
* Attractive, performance\-based commission plan
* 15 days holiday \+ 12 public holidays each year (\+ 1 day after each year of service with up to a max. of 20 days)
* 45\-hour work week
* Family friendly policies (Enhanced Maternity and Paternity Pay)
* A chance to develop with an allocated company training budget
* A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.
* Employee referral scheme with generous financial reward
* Bonusly colleague reward scheme
* Fun culture events (company volunteering days, seasonal parties)
* Medical Aid and Gap Cover

**Compensation**
This role offers a competitive compensation package, consisting of a base salary and performance\-based commission.
* Base salary range: R348,000 \- R388,000 per annum
* Total Target Earnings (Base \+ Commission): R500,000 \- R551,000 per annum

Final compensation will be determined based on experience, skills, and role alignment.  


**About us**



We enable our partners with choice, and challenge the one\-size\-fits\-all approach to payment. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.



We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity \& Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ\+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.


**Equal Opportunity**



NMI is committed to inclusion and diversity and belonging. As an equal opportunity employer we encourage applicants from all backgrounds.



We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.



Please be aware that all offers of employment 

Sales Development Representative - Outbound Leads

Join our growing fintech company as a Sales Development Representative driving high quality meetings for our sales team. Due to our growth, we are looking for high\-energy, driven professionals who are self\-starters, and are passionate about a career in corporate sales.



As a Sales Development Representative, you will be a part of a team that will actively reach out to our target market through inbound and outbound leads utilizing Salesforce and outbound prospecting tools (ZoomInfo and LinkedIn Sales Navigator).



Attendance within the Cape Town office for US Working Hours is required for this role. Office location: Cape Town, V\&A.


**A Day in the Life:**


* Prospect, educate, and qualify new business prospects and marketing\-generated leads to create sales\-ready opportunities by scheduling meetings for the sales team
* Make 100\+ calls and send 60\+ personalized emails per day
* Create and prioritize target account lists within a defined territory or vertical
* Actively manage day and activities to engage new and existing leads through follow\-up communications (phone calls, emails, and sales cadences)
* Identify, qualify, sort, and track leads
* Follow the established pre\-sales guidelines, and develop your phone and email process to nurture and qualify leads using Salesforce CRM to document prospect interaction and manage your leads
* Develop, implement, and maintain daily plans to maximize phone time and ability to schedule meetings
* Reach and exceed key performance indicators on a daily, weekly, and monthly basis \- quarterly quota of 120 meetings (10 qualified meetings per week)
* Conduct high level conversations with senior executives and software developers in prospect accounts \- ask effective questions to investigate prospect needs and qualify
* Maintain knowledge of product, market conditions and competitive activities
* Learn from your teammates, contribute positively, and sharpen your product knowledge and sales skills
* Participate in regular sales training and team meetings, sharing best practices and continuously improving sales skills


**Expectations for Success:**


* Successful sales development representative will have strong phone experience in B2B, SaaS, technology sales
* You don't hit quota because it's expected, you blow past quota because it's who you are
* Self\-motivated, creative, reliable, results\-driven, solution\-oriented; competitive and driven to succeed
* Crisp written communication and fluency of expression.
* Solid computer skills including Salesforce or comparable CRM.
* Excellent references (recent and relevant).
* Prior experience with cold calling
* Proven track record of consistent quota attainment and achievement of KPIs
* Excellent written/verbal communication skills
* Ability to multitask, take initiative, prioritize, and manage time effectively
* You view this opportunity as a career, not just a job
* Technical acumen to manage CRM and other sales tools


**Benefits**


* Annual Base Salary \+ Commission
* Attractive, performance\-based commission plan
* 15 days holiday \+ 12 public holidays each year (\+ 1 day after each year of service with up to a max. of 20 days)
* 45\-hour work week
* Family friendly policies (Enhanced Maternity and Paternity Pay)
* A chance to develop with an allocated company training budget
* A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.
* Employee referral scheme with generous financial reward
* Bonusly colleague reward scheme
* Fun culture events (company volunteering days, seasonal parties)
* Medical Aid and Gap Cover

**Compensation**  

This role offers a competitive compensation package, consisting of a base salary and performance\-based commission.
* Base salary range: R258,000 \- R288,000 per annum
* Total Target Earnings (Base \+ Commission): R370,000 \- R480,000 per annum

Final compensation will be determined based on experience, skills and role alignment.  


**About us**  

We enable our partners with choice, and challenge the one\-size\-fits\-all approach to payment. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.



We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity \& Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ\+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.


**Equal Opportunity**



NMI is committed to inclusion and diversity and belonging. As an equal opportunity employer we encourage applicants from all backgrounds.



We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.



Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.



Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment\-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy\-policy/

Sales Development Representative - Inbound Leads

Call Centre with a starting basic with and commission .

Campaigns you could fall under

* Discovery Insure
* Discovery life
* Capital legacy Benefactor

Please visit https://mercurygroup.co.za for more info

We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you have zero experience and want to get into the industry .

Core Responsibilities:

* **Making Outbound Calls:**Agents make calls to potential customers (cold calling) or existing customers for various reasons, including sales, customer service, or market research.
* **Generating Leads:**Identifying and qualifying potential customers through outbound calls is a key function.
* **Sales and Upselling/Cross\-selling:**Agents may be tasked with selling products or services, as well as offering upgrades or related products.
* **Proactive Customer Support:**Outbound calls can be used to provide proactive customer support, addressing issues or offering solutions before customers even realize they exist.
* **Gathering Feedback:**Agents may call customers to collect feedback on products, services, or the overall customer experience.
* **Follow\-up Calls:**Outbound calls can be used to follow up on previous interactions, such as after a purchase or a service appointment.

Job Type: Permanent

Pay: R5 000,00 \- R35 000,00 per month

Work Location: In person

Discovery Insurance

LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.


LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1\. Leaders, 2\. Innovation \& 3\. Customer Champions.


LiquidCapital is seeking to employ a qualified and experienced technical call centre agent. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team.


The successful candidate will report directly to the Creditors Manager.

 **JOB DESCRIPTION:**  

LiquidCapital Pty (Ltd). Is a well\-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor\-mechanic) to join our dynamic and hardworking Authorisations Call Centre team.


The successful candidate will be accountable for capturing, assessing, monitoring \& approving service and maintenance claims on Fleet vehicles. The Agent will need to ensure that all calls and emails are handled in a timely and in a professional manner.  

  

**DUTIES/KEY RESPONSIBILITIES:**

  

* Handling incoming calls, processing claim requests and ensuring that monthly service level targets are met, both personal and departmental
* Verifying vehicle and contractual details and supplying dealers with information on request
* Assess technical information on current and previous claims for possible warranty coverage
* Admin duties related to claims and authorisations
* Maintaining unresolved claims to ensure timeous turnaround times of authorisations to reduce unresolved claim times to manage VOR(Vehicles off Road) and mitigating potential vehicle downtime or related penalties
* Maintaining high levels of customer service and professionalism and integrity at all times
* Liaising with all internal divisions and providing info to necessary parties
* Scrutinizing of dealer quotes to minimize costs and obtain best pricing
* Assisting other teams in the Call centre when the situation requires it
* Analysing claims to highlight possible trends and escalating accordingly

  

**EDUCATION AND EXPERIENCE:**  

* Grade 12 / Matric
* Qualified technician (mechanic)
* Minimum of 1 – 2 years Authorisation Call Centre experience \- Preferable
* Minimum 2 years Motor Industry experience as a qualified technician and/or strong technical knowledge of vehicles is a must
* Previous Fleet management experience advantageous

  

**KNOWLEDGE AND SKILLS REQUIRED:*** Computer literate (Full MS Office)
* Excellent telephone and communication skills
* Ability to Multi\-task
* Claim administration experience (Advantage)
* Excellent time management
* Deadline driven
* Action orientated
* Approachable
* Customer focus
* Peer relationship building
* Proactive and engaging
* Negotiating skills
* Confident and assertive
* Ability to work under pressure
* Team Player
* Accuracy
* Strong analytical skills

**OTHER REQUIREMENTS:**  

* Criminal and credit clear
* Reliable or own transport
* Own and live up to company values

Technical Authorisations Agent (Fleet)

**WE ARE HIRING – QUALITY ASSURANCE (QA) AGENT**

International Call Group

**Key Responsibilities:**

* Monitor and evaluate agent calls for quality and compliance.
* Ensure adherence to campaign scripts, processes, and company standards.
* Identify areas for improvement and provide constructive feedback.
* Complete quality assessments accurately and within deadlines.
* Track agent performance and report quality trends.
* Assist with coaching and development initiatives.
* Maintain detailed records of evaluations and quality scores.

**Requirements:**

* Previous call centre qa experience
* Strong listening and analytical skills.
* Excellent communication and attention to detail.
* Ability to work independently and meet targets.
* Computer literacy and report\-writing skills.
* Knowledge of quality assurance processes is advantageous.

**How to Apply:**  
Email: recruitment@icallgroup.com  
WhatsApp: 063 153 8097

Work Location: In person

QA Agent

Bosch Properties is looking for a driven and confident Call Centre Agent to join our growing team. This role is ideal for someone who thrives in a fast\-paced, target\-driven environment and is not afraid to pick up the phone and create opportunities.

**Key Responsibilities:**

* Conduct high\-volume outbound cold calls (±300 calls per day)
* Engage with potential clients professionally and confidently
* Identify opportunities and generate quality leads
* Maintain accurate records of calls and client interactions

**Minimum Requirements:**

* Proven sales experience (call centre or similar environment preferred)
* Comfortable and confident with cold calling
* Excellent communication skills – well spoken and professional
* Proficient in English and Afrikaans
* Strong work ethic and target\-driven mindset
* Reliable transport

**What We’re Looking For:**  
We are seeking someone who is resilient, self\-motivated, and able to handle rejection while maintaining a positive and professional attitude. If you enjoy sales and have the discipline to meet high call targets, this role is for you.

**To Apply:**  
Please send your CV to jobs@boschprop.co.za

Job Type: Temp to perm

Work Location: In person

CALL CENTER AGENT

Operations Manager\-UK Healthcare Contact Centre

**Location:** Cape Town, South Africa (Hybrid)

**Salary:** **Starting from R65,000 per month**, depending on experience, plus performance bonus and excellent career progression opportunities.

About Us

We are a fast\-growing UK healthcare business operating private dental clinics across the United Kingdom. We are establishing our first South African patient contact centre to support new patient enquiries, appointment booking and exceptional customer service.

We are looking for an experienced Operations Manager to build and lead this exciting new operation from the ground up.

This is a rare opportunity to play a key role in launching and growing an international contact centre with significant opportunities for future career development.

The Role

Reporting directly to the UK leadership team, you will be responsible for establishing, managing and growing our South African operation.

Initially, you will recruit, train and manage a team of approximately 8–10 Patient Advisors, with the opportunity to expand the operation significantly as the business grows.

Key Responsibilities

* Build and lead our South African contact centre.
* Recruit, onboard and develop a high\-performing team of Patient Advisors.
* Manage daily operations, workforce planning and team performance.
* Monitor KPIs including service levels, appointment conversion rates, quality scores and customer satisfaction.
* Coach and develop team members through regular one\-to\-one meetings and performance reviews.
* Develop training programmes, operating procedures and quality standards.
* Ensure compliance with UK healthcare regulations and data protection requirements.
* Work closely with the UK leadership team to continuously improve the patient journey.
* Produce weekly and monthly operational reports.
* Create a positive, motivated and high\-performance culture.

About You

You are an experienced contact centre leader with a proven track record of managing UK customer service or sales operations.

Essential

* Minimum of 5 years' experience managing a contact centre operation.
* Experience managing UK\-based customer service or sales campaigns.
* Proven experience recruiting, developing and leading customer service teams.
* Strong leadership, coaching and performance management skills.
* Excellent spoken and written English.
* Strong analytical, reporting and organisational skills.
* Experience using CRM systems and cloud\-based contact centre platforms.
* Ability to work independently while collaborating with UK stakeholders.

Desirable

* Healthcare, dental or medical services experience.
* Experience launching or scaling a new contact centre.
* Knowledge of UK GDPR and South African POPIA.
* Experience managing hybrid or remote teams.

What We Offer

* **Starting salary from R65,000 per month**, with higher salaries available depending on experience.
* **Quarterly performance bonus** based on achieving agreed operational and business KPIs.
* **Annual performance bonus** linked to individual and company performance.
* **20–25 days of annual leave**, plus South African public holidays.
* Opportunity to build and lead a new international operation from its inception.
* Genuine career progression as the UK business expands, with the potential to grow into a senior leadership role.
* Direct access to the UK leadership team and the opportunity to influence the future direction of the business.
* Ongoing professional development and leadership training.
* A collaborative, supportive and ambitious working environment.

If you are passionate about building high\-performing teams, delivering outstanding customer experiences and shaping the future of an international healthcare business, we would love to hear from you.

Let me know you are interested or please send your CV to **Joannesmartdental@gmail.com**

Work Location: In person

Operations Manager – UK Healthcare Contact Centre

**Company Description**  

WNS, part of Capgemini, is an Agentic AI\-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence \- WNS’ core differentiator \- with AI\-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human\-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

 **Job Description**  

Step into the fast lane of travel where every call is a new adventure. Join a fun, high\-energy environment where you’ll be at the heart of the action, chatting with passengers and travel agents, solving their challenges, and adding a little sunshine to their journey.


As the friendly voice behind the airline, you’ll handle inbound calls like a pro, turning questions into smooth take\-offs, turbulence into calm skies and every interaction into a first\-class experience. If you love helping people, thinking on your feet, and bringing good vibes to every conversation, this is your boarding call.

**What You’ll Be Doing:**

* Deliver exceptional customer service to passengers by assisting with a wide range of travel\-related enquiries, including bookings, changes, upgrades, baggage queries, and general flight information.
* Confidently manage and resolve disruptions such as cancellations, delays, rebookings and turning challenging situations into positive customer experiences.
* Act as a knowledgeable expert across airline reservation systems and travel platforms, providing proactive support to customers and travel partners.
* Use strong communication skills to de\-escalate concerns, resolve conflicts, and build trust while delivering a calm and professional service in a fast\-paced environment.
* Identify and promote additional services and upgrades, using sound judgment to enhance the customer journey while supporting revenue growth.
* Accurately capture and maintain passenger information and interaction records to ensure a seamless travel experience.
* Take on additional duties as required, contributing to a collaborative, safety\-focused, and high\-performing airline team.

**What You Bring to the Role:**

* A passion for excellent customer service and creating positive customer experiences.
* Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
* Solid numerical and analytical abilities to confidently assist with billing\-related queries.
* Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real\-time.
* Previous customer service or call centre experience is a must.


If you thrive in a fast\-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.

**What Makes the Role Exciting:**

* Career growth opportunities
* Training and development support
* Exposure to international clients \& systems
* Fast\-paced, fun team culture

  

**Qualifications**  

* Grade 12 / Matric certificate
* At least 1 year of experience in a contact centre environment or 12 months customer service experience (preferably within the airline industry)
* International contact centre experience will be advantageous
* Strong command of written and spoken English is essential
* Must have a clear credit and criminal record

  

**Additional Information**  

* Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
* Be part of a team that keeps things running, even on South African public holidays
* Our operating sites are based in Century City \& Observatory

Call Centre Agent (Senior Associate) - Airlines Night Shift

Minimum requirements: Experience working Standard Bank Collections would be preferred Experience working with CACS would be ideal Consultant: Elaine Braysher - Dante Personnel Pretoria Faerie Glen https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1296407-Job-Search-06-04-2026-04-34-04-AM.asp?sid=gumtree

Call Centre Agent

RecruiterThe Skills MineJob Ref4150336927Date postedThursday, June 11, 2026LocationCape Town, South AfricaSUMMARYPOSITION INFORequirements : Matric qualification is required. A minimum of 2–5 years’ experience in sales is required. Banking services experience is advantageous. Proven experience in outbound sales applications is essential. Understanding of compliance and KYC principles is advantageous. Proficiency in Microsoft Office, with strong Excel skills. Responsibilities : Meet the set stan…

Sales Call Centre Agent

Job Title: Call Centre AgentLocation:132 Fox Street Mathomo mall Marshalltown Johannesburg 2001About the RoleWe are looking for motivated and customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and providing excellent customer service.Key Responsibilities* Answer incoming customer calls professionally and efficiently.* Make outbound calls when requir…

Jobs Call Centre

This is your time to shine.All experience call center agent especially in Debt Review - Debt Review Removal and Debt Mediation, is a huge plus, we offer a good Salary and massive Commission based on experience, If this is you and you have 6 months and more experience please contact Sherman on 061 877 9750 or Email HR at info@capitallegal.co.za only required CV will be called first.We don't work:Weekends and Public HolidaysMon - Thur 9 am - 5 pm Fri 9 am - 4 pmNo calls will be accept after 5 pm …

Jobs Call Center

The ideal candidate should be passionate about the online entertainment environment, be committed and driven to achieve great performance results within the work environment. This dynamic, energetic, and young environment will suit those applicants that enjoy interaction on all levels through their strong interpersonal skills! Only those candidates who meet with all the below minimum requirements will be considered for pre-interviews. Minimum Requirements: Matric or equivalent Qualification Rel…

Inbound Support Agent |iGaming (Remote)

Requirements:Fluent in French and English (spoken and written)Minimum Grade 12 / MatricStrong communication and problem-solving skillsCustomer service experience is advantageousPrevious inbound/outbound contact centre experience preferredAbility to work in a fast-paced environmentâ?¨ If you are customer-centric, detail-oriented, and ready to be part of an exciting team, we would love to hear from you https://www.jobplacements.com/Jobs/F/French-Customer-Service-Agent-1296852-Job-Search-06-05-202…

Call Centre Jobs in Midrand - Page 2

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