Browse live call centre jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience. The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.**Minimum Qualification and Experience**
Minimum Qualification

 * Grade 12 / Standard 10 / NQF 4
* RE5 Certificate
* Fully FAIS Accredited (As per Dofa date)

  


**Minimum Experience**
* Experience of more than 2 years in telesales environment
**Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sales Outbound Agent : HOE

Back to listings
   

  

 Booking Agent
   

  

 A
 **Booking Agent** 
 is our first line of contact with potential clients.
   

  

 Application deadline
   

  

 August 31, 2026
   

  

 Capital Legacy Solutions
   

  

 Employment type
   

  

 Full time
   

  

 Location
   

  

 Johannesburg
   

  

 1 position open
   

  

 Roles and responsibilities
   

  

* Outbound calling of 200\+ clients per day
* Schedule appointments in line with assigned allocation requirements daily
* Maintain turnaround time of less than 10 minutes
* Respond to and answering emails and incoming calls
* Complete all daily calls
* Meet daily bookings targets
* Perform general administrative duties
* Hot and cold calling
* Educate clients on company and appointment expectations
* Provide product and service information to clients
* Keep call logs and reports up to date


 What we look for in our ideal candidate
   

  

**Education And Experience Requirements**
* Matric


 Key skills
   

  

* Teamwork
* Proficient in MS\-Office
* Customer\-service orientated
* Good telephone manner
* Knowledge of client service practices and principles
* Excellent data entry and typing skills


 Personal attributes
   

  

* Highly organised
* Attention to detail
* Articulate, clear, confident speaking voice
* Administration skills
* Hard working
* Team player
* Ability to focus and remain attentive in a busy office environment
* Ability to multitask


 Remuneration
   

  

* Market related


 Apply now
   

  

 Couldn’t find the role you were looking for?
   

  

 Submit your CV and we will be in touch when a position that meets your criteria opens up.
   

  

 Submit application

Booking Agent

**Listing reference:** cartr\_000869
**Listing status:** Online
**Apply by:** 30 September 2026
##### **Position summary**


**Industry:** Insurances
**Job category:** Sales and Purchasing
**Location:** Johannesburg
**Contract:** Permanent
**Remuneration:** Basic benefits commission
**EE position:** No
##### **Introduction**


Are you a go\-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world\-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, and we’re looking for Sales Agents to join our Call Centre team in Rosebank.
##### **Job description**


* **Role Description**


The Telesales Agent is a full\-time on\-site role located in Rosebank. As a Telesales Agent you will be responsible for reaching out to potential customers to present the company's products and services, identify their needs, provide support and assistance, and conduct follow\-up activities. You will use potential leads and existing customers' information to contact them via phone, email, and online platforms. This is an excellent opportunity for individuals with strong communication skills and sales experience to join a dynamic and innovative team.


**Qualifications**


	+ Prior experience as a telesales agent, with a track record of achieving and exceeding targets
	+ Excellent persuasive communication and negotiation skills, with the ability to listen actively and communicate effectively
	+ High level of customer service orientation, with the ability to build and maintain long\-lasting customer relationships
	+ Self\-motivated, resilient, and driven to succeed in a fast\-paced and ambitious environment
	+ Ability to manage multiple tasks and priorities, to work both independently and as part of a team
	+ Fluency in English and at least one additional language to communicate with customers at a professional leve
	+ Strong computer skills, with proficiency in relevant software, databases, and online platforms
	+ High school diploma or equivalent, with preference given to candidates with relevant tertiary education
##### **Minimum requirements**


* 2 years Outbound Sales experience, gained in a Call Centre environment
* Must be able to sell to key decision makers (B2C sells to consumer market)
* Completed Grade 12
* Fluent in English
* Strong and professional telephonic communication skills

Send your Updated CV to nomfundo.masina@cartrack.com

Telesales Agent

**THE JOB AT A GLANCE**
 As the Junior Contact Centre Agent, you will be reporting to the Team Leader: Contact Centre. You will be required to render client service by responding, processing, and resolving customer requests and queries via telephone and email. You will be required to provide clients with information regarding RMA products and reduce risk through adhering to internal processes. You will also be required to deliver a consistent, quality client experience by providing service and support to existing clients.
   

  

**What You Will Do**
**Handle customer inquiries both telephonically and by email:**
* Answer calls and respond to emails
* Maintain desk SLA through adherence to schedules, defined processes and workplan
* Follow\-up on customer calls where necessary
* Document all call information according to standard operating procedures
* Complete call logs and issue reference numbers to customers
* Manage and resolve customer complaints
* Provide customers with accurate product and service information in an efficient manner
* Verify/authenticate client details
* Adhere to compliance and regulatory requirements
* Research required information using available resources
* Update existing customer personal information
* Assist clients to submit claims electronically and complete relevant applications forms.


**Identification, Escalation And/or Referral Of Queries**
* Identify and escalate priority issues
* Identify, escalate and refer queries/calls to the relevant department for action
* Route calls to appropriate resource.


**System Assistance**
* Assist clients with any system related queries (i.e. navigation issues, system defects/error/account locked etc.) and refer where necessary
* Assist clients with how to upload documents onto the system
* Assist with password reset queries for online services
* Assisting clients with how to navigate through the online portal, register for online service and how to submit their declaration of earnings.


**Ad Hoc Workflow Assistance**
* Support the Contact Centre team by providing any assistance on client queries as and when necessary.


**What You'll Bring To The Table**
* Grade 12/Matric qualification (Required)
* 1 year experience working in a Contact Centre environment – in a customer service role
* Experience within a medical aid or insurance servicing environment (added advantage)
* Computer literate – Intermediate \- MS Office Suite
* Knowledge of customer service principles and practices
* Data\-entry experience and good typing skills
* Experience in Contact Centre telephony and technology


**What You Will Get In Return**
 We offer great opportunities for personal and professional development in a stable company that is 133 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.
   

  

**Turnaround time**
 The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.
   

  

**Closing date: 17th August 2026**
**Our Commitment To Transformation**
*In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under\-represented designated groups.*

Junior Contact Centre Agent

Calling all contact centre agents that are willing to work night shift US hours. Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency). Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction). Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency). Use of common…

Collections Agents

Key Responsibilities Contact warm leads and promote products and services Build customer relationships Achieve sales targets in a KPI-driven environment

Onsite Call Center Sales Agent

Customer Support Specialist Part-Time to start, with room to grow | Remote Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network About the company Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate. As they open new locations this year, they're bu…

Customer Support Specialist

Applications are invited for the above\-mentioned position in Supply Chain, Customer Services \& Logistics based in Tygervalley. The successful incumbent will report to the Telesales Team Leader.



The purpose of this position:



The Telesales Agent is responsible for driving revenue growth through proactive outbound and inbound sales activities, delivering exceptional customer experience while identifying cross\-sell and upsell opportunities. The role focuses on ensuring alignment with the Sales Teams and building customer relationships, understanding customer needs, and promoting value\-based solutions that align with commercial objectives and business performance targets.



Key responsibilities:


* Conduct proactive outbound sales calls to generate revenue and achieve sales targets.
* Identify and maximise cross\-sell and upsell opportunities by matching products and services to customer needs.


• Apply consultative selling techniques to understand customer requirements and recommend tailored solutions.• Deliver persuasive and value\-based sales pitches that promote product benefits and brand value.• Manage customer objections professionally using structured objection\-handling techniques to secure sales outcomes.  

* Maintain accurate and up\-to\-date customer records within Salesforce.
* Take ownership of personal sales performance, KPIs, conversion rates, and revenue targets and collaborate closely with Sales Rep to ensure achievement of shared KPIs.
* Prioritise high\-value sales opportunities and manage pipeline activities effectively to optimise results.
* Represent the brand positively during all customer interactions, building trust and strengthening customer relationships.
* Perform Sales Rep relief and customer retention calls
* Adhere to contact centre operational standards, including productivity targets, quality assurance requirements, call handling standard
* Continuously analyse performance gaps and sales challenges using problem\-solving techniques such as the TPM 5 WHY methodology to improve outcomes and drive continuous improvement.



The successful candidate must have the following experience/skills:


* Matric
* Minimum 2–3 years’ experience in a telesales, contact centre, or customer sales environment.


• Proven track record of achieving or exceeding sales targets, conversion rates, and revenue\-related KPIs.• Experience in cross\-selling, upselling, and consultative selling within a customer\-facing environment.• Experience using CRM systems and sales performance tools to manage customer interactions, pipelines, and reporting.

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.**What will you do?**

Under direct supervision as an Affiliate Agent you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate\-generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agents you will be handling multi\-channel communication, support policy queries, and contribute to sales and service excellence**Minimum Qualification and Experience**
**Qualification**
* Grade 12/Standard 10/ NQF 4
* RE5 Certificate (As per DOFA date)
* Fully FAIS Accredited (As per DOFA date)

  


**Minimum Experience**
* Minimum 2 years sales experience in a Call Centre Environment.
* Short\-Term insurance experience would be advantageous.
 **Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sales Affiliate Agent : HOE

**Join Jem as a Senior Product Engineer**

 **Jem is looking for our next 10x engineer \- someone who’s hungry to build, smart enough to figure things out fast, and bold enough to ship AI\-assisted features that genuinely move the needle.**

  


Jem is one of the fastest\-growing startups in South Africa. We’re backed by top investors, and our product is redefining HR, payroll, and benefits for deskless teams across the continent. If you’re curious, ambitious, and want to be part of a world\-class team that’s building for impact, this could be the role that changes everything.

  

**About Jem:**

  


We’re building the HR and financial wellness platform for South Africa’s 18 million deskless workers \- think retail staff, security guards, call centre agents. These are the people who keep the country running, but they’ve been left behind by traditional systems. We’re changing that.

  


We build tools that give them access, dignity, and control \- starting with payslips, medical aid, financial education, and employer benefits.

  


We’re proudly AI\-first: we use AI to build faster, work smarter, and help humans do what they do best.

 **Role Overview:**

  


You’ll use AI coding agents to accelerate delivery \- and step in with serious engineering firepower when they hit their limits. You’ll own your work end\-to\-end, from first problem statement to post\-launch iteration, working closely with our product team to deliver exceptional value to our customers.

  

**️ About the Role:**


* **AI\-First Development**
	+ Master the deployment and supervision of AI coding agents (e.g. Claude Code, Windsurf, Devin) for routine development tasks
	+ Intervene with direct engineering work only when AI capabilities reach their limits
	+ Continuously improve AI agent effectiveness through prompt engineering and workflow optimisation
* **Product Development \& Ownership**
	+ Drive features from roadmap prioritisation through launch and post\-launch optimisation
	+ Own and improve key business metrics for your features
	+ Collaborate with the product team on continuous discovery and roadmap refinement
* **Customer \& Stakeholder Engagement**
	+ Conduct customer interviews and usability testing to validate solutions
	+ Lead beta trials and gather user feedback to shape technical priorities
	+ Present technical solutions and progress to stakeholders
* **Enterprise Integration**
	+ Design and implement robust integrations with enterprise systems (CRM, ERP, payroll)
	+ Develop and maintain integrations using Flowgear

  

  



**Requirements:**


* **Technical Skills**
	+ Strong proficiency in TypeScript
	+ Expertise in at least one of: Java, Python, C\#, Go, or Rust
	+ Experience with AI tooling and automation in development workflows
	+ Proven track record of enterprise system integration
* **Product Engineering Skills**
	+ Experience taking features from concept through post\-launch optimization
	+ Strong track record of improving business metrics through technical solutions
	+ Demonstrated ability to balance technical debt with business needs
* **Soft Skills**
	+ Excellent communication skills for customer interviews and stakeholder management
	+ Strong analytical and problem\-solving capabilities
	+ Ability to mentor others in AI\-assisted development practices

**️ What We Offer:**

  

* **Continuous Learning:** Work at the frontier of AI\-assisted development, solving real\-world problems in HR tech. You’ll learn fast, build fast, and work alongside some of the smartest engineers in SA.
* **Career Growth:** We move quickly and reward impact. You’ll have the opportunity to take on big ownership, grow with the team, and shape your path as Jem scales.
* **Flexible Work Culture:** We’re hybrid, with a minimum of two in\-office days a week in either Cape Town or Johannesburg.
* **Competitive Package:** You’ll get a competitive salary, comprehensive benefits, 22 days leave
  


**Who is This For:**

  

You’re probably not right for this role if you just want a steady 9–5 and some tickets on Jira. You might be right if:


* You write clean, thoughtful code in TypeScript and at least one other language (Java, Go, Python, etc.)
* You’ve worked with enterprise integrations before and don’t get overwhelmed by complexity
* You’ve shipped real products — and optimised them after launch.
* You’re excited (not intimidated) by AI tools and want to be at the frontier of how they reshape engineering
* You care about code quality, business impact, and your own growth — in that order.
* You’re based in Cape Town or Johannesburg, and happy to work in\-office 2\+ days/week.

  


*If this excites and scares you in equal measure, you’re probably our kind of engineer.*

Senior Product Engineer

Who are we?


MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.



MiWayLife’s vision is to establish a world\-class direct financial service business that seeks to:


* offer its clients excellent service, superior value products, and fair treatment always;
* be an employer of choice; and
* play a meaningful role in the transformation of the Financial Services industry.

  



MiWayLife’s culture is values\-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free\-thinkers, constantly looking to innovate and disrupt.

**What will you do?**

This is an administration position that reports to the Team Leader: Customer Service. The role is responsible to provide customer centric service engagement (both inbound and outbound) for MWL policyholders.


This responsibilities for this role are:

  


* Policy Changes/amendments
* Premium changes
* General queries
* Billing/collection changes
* Claims notifications
* Cuddle calls
* Persal mandates
* Debi check mandates
* Complex account and/or escalated queries
* Online client support
* Multi\-tenant support
* QAC
* Recaptures
* Cover increases
* Special projects
* Wills campaign
**What will make you successful in this role?**
**Qualification \& experience**  


* Grade 12 or equivalent
* 4 \-5 years’ experience in a client service or sales serving role (preferably in long term insurance)
* A proven track record in QA (minimum average of 85%)
* Experience with the financial services environment

  


**Knowledge and skills**  


**IT:**  


* MS: Office (Excel, Word, Outlook)
* MS: Teams
* Ntinga
* Google Docs

  


**Business:**  


* Financial services industry knowledge (intermediate)
* Financial services product knowledge (intermediate)
* Policy/contract knowledge (intermediate)
* Billing and collections (incl. Persal/Debitec) (intermediate)
* Claims and underwriting processes (intermediate)
* Client centricity/experience practices (basic/intermediate)
* Sales processes/calls (intermediate)
* Call centre operations knowledge (intermediate)
* SLA (intermediate)
* Underwriting processes (intermediate)
* Quality assurance processes and practices (intermediate)

  


**Personal attributes**  


* Client service and centricity orientation
* Relationship builder
* Good communicator (phone and written)
* Quality orientation/attention to detail
* Problem solver
* Able to deal with conflict/difficult people in a professional manner
* Planning and organising orientation
* Action orientated
**Qualification and Experience**
Grade 12 with 3 to 4 years related experience.**Knowledge and Skills**
Services Knowledge
Reporting and Administration
Business Processes
Customer Service
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Drives results \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently**Turnaround time**
**Due date for applications**  



If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is **14th August 2026\.**Note though that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.  


**Turnaround times**  



The time taken to complete this process depend on how far you progress and the availability of managers.**Our commitment to transformation**

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

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