Browse live call centre jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Job Purpose The HR Co-Ordinator is responsible for providing comprehensive administrative support to the Human Resources department, with a primary focus on recruitment and talent acquisition activities. The role ensures efficient coordination of hiring processes, accurate HR record management, employee documentation, filing systems, and general HR administration to support business objectives and compliance requirements. Key Responsibilities Recruitment Administration (Primary Focus) Advertise…

Hr Coordinator Durban

The primary responsibility of this role is to retain existing policyholders acquired through telemarketing efforts by addressing their concerns, resolving issues, and promoting the value of our insurance products.


This role plays a critical part in maintaining customer satisfaction and minimizing policy cancellations.


  
Qualifications: ·  

  

 Matric (Grade 12\) is essential.  

A minimum of two years’ telesales experience as an agent within an outbound call centre environment. (internal)  

1–2 years of experience in a customer retention role, preferably within the insurance or financial services industry  

  

Demonstrated bilingual verbal and written communication skills required  

  

Certifications (Advantageous): RE5 Certification / FAIS Accreditation  
* Familiarity with industry regulations including FSB Compliance, Code of Conduct, POPI Act, and the National Credit Act (NCA).

  
Responsibilities: Handle inbound and outbound calls related to customer complaints, cancellation requests, and escalations with professionalism and empathy.  

Effectively communicate the benefits of insurance policies and utilize approved retention tools and techniques to persuade customers to maintain their coverage.  

Respond promptly to cancellation requests, investigate underlying concerns, and offer tailored solutions to retain the customer.  

Ensure all cancellation processes are completed within the required 30\-day timeframe to avoid regulatory fines and penalties.  
* Strive to resolve customer issues in a timely and satisfactory manner, contributing to overall customer loyalty and retention metrics.

Retentions Agent Insurance Call Centre Mr Price Money

**Team Leader: Contact Centre**

Location: Nedbank Park Square, 9 Park Avenue, Umhlanga Rocks, Durban.**Closing Date**

20 August 2026**Career Stream**
Operations**Leadership Pipeline**
Manage Others**FAIS Affected**
FAIS Affected \- Yes**Job Purpose**
To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department**Job Responsibilities**
* Minimise expenses by using cost effective processes and staying within the operational budget
* Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
* Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
* Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
* Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
* Ensure client satisfaction by understanding and meeting their required needs
* Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
* Manage quality of work by performing quality checks and taking corrective action where necessary
* Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
* Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
* Drive operational improvement by identifying and implementing appropriate solutions
* Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
* Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
* Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
* Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
* Contribute to team effectiveness by following the recruitment process when recruiting talent.
* Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
* Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re\-enforcing values during meetings.
* Manage the on boarding process of new employees by ensuring execution of preparations according to the on\-boarding check\-list.
* Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
* Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
* Address issues raised in culture surveys by participating in the development and implementation of action plans.
* Create a client service culture through various required interventions.
* Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
* Encourage team to generate innovative ideas and share knowledge.
**Minimum Experience Level**

2 years or more Team Leader / Leadership experience within a banking / insurance environment.**Essential Qualifications \- NQF Level**
* Matric / Grade 12 / National Senior Certificate
**Essential Certifications**

NQF level 5 FAIS qualification

RE 1 Certificate**Technical / Professional Knowledge**
* Business administration and management
* Client service management
* Communication Strategies
* Diversity management
* Financial Accounting Principles
* Governance, Risk and Controls
* Operations planning
* Principles of project management
* Relevant regulatory knowledge
* Service level agreements
**Behavioural Competencies**
* Coaching
* Customer Focus
* Decision Making
* Building talent
* Influencing
* Planning and Organizing

\-
***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Team Leader: Contact Centre

Position OverviewRole: Call Center Agent (Sales Consultant)Employment Type: PermanentLocation: Office-based in Mount Edgecombe, DurbanTraining: 1 full month of comprehensive training providedCompensation & BenefitsBasic Salary: R6,500 per monthSettling-in Allowance: R2,500 per month for the first 3 monthsEarning Potential: Uncapped commissionMandatory Benefits: Medical Aid and Provident FundRequirementsEducation: Matric / Grade 12 or SAQA-accredited equivalent (Essential)Experience: Minimum 1 y…

Call Center Agent (Sales Consultant)

**Business Unit:** DCM Distribution
**Function:** Call Center / Contact Center
**Date:** 14 Aug 2026
**About Discovery Connect**  

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest\-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.  


**Job Description**  



The successful candidate will be expected to lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.  


**Key purpose**  



To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.  


**Key Outputs**  



The successful candidate will be expected, but not limited to perform the following key outputs:  


* Leading and managing a team of 10 – 12 telesales agents
* Performance Management, coaching and developing team.
* Drive staff to achieve required targets and is accountability for teams overall sales targets
* Assessment of consultants calls \- QA.
* Assisting with interviews \& Role plays.
* Dealing with elevated queries/problems.
* Managing the ongoing relationship between brokers.
* Ensuring continual communication between management and staff.


* Adhere to and enforce internal policies.


* Inspire, motivate and support team.


* Able to work overtime from time to time, which may include weekends.

  


**Personal attributes and skills**  


* Excellent verbal and numeric communication skills


* Sales Orientated


* Quality driven


* People\-focused


* Quality driven


* Attention to detail


* Strong Interpersonal Skills


* Strong Leadership skills


* Problem solving skills


* Decision making skills


* Stress tolerance


* Excellent time management skills
* Organizational awareness


* Ability to work within a team and drive team culture


**Qualification \& Experience**  


* Grade 12 – essential


* 4 years outbound/ Inbound experience – essential


* 3 years Team Leader/leadership experience – Non negotiable


* Proficient in English – essential (writing, reading, speaking)


* Bi\-lingual – advantage (writing, reading, speaking)

  


**Advantangeous**  


* Computer literate \- MS Office, especially Excel – essential


* Regulatory Exam and NQF 5 FAIS credits


* BCOMM or related degree will be advantageous

  


EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Connect - Vitality -Team Leader Telesales - DBN

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.  



Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  



Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company. **Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

The Business Affiliate plays a key role in supporting MiWay’s affiliate distribution channel. The position focuses on building and maintaining relationships with affiliate partners, converting affiliate‑generated leads into sales, and delivering a seamless customer experience across multiple communication channels. This role requires a strong sales background, excellent customer service skills, and a solid understanding of regulatory requirements within the financial services industry.May provide customers with essential information regarding products and services. Provides quality service to external and internal customers by ensuring accuracy in recording of data.**Minimum Requirements****Minimum Qualification**  

* Grade 12/Standard 10/ NQF 4
* RE5 Certificate (As per DOFA date)
* Fully FAIS Accredited (As per DOFA date)
  


**Minimum Experience**  

* Minimum of more than 1 year Call Centre experience
* Minimum 1\-3 years in the STI environment and client services experience
**Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Business Affiliates: Sales Agent

We are an authorised Financial Services Provider seeking ambitious, driven, and career-focused individuals to join our growing Sales & Marketing team.This opportunity is ideal for someone who is passionate about sales, enjoys working in a target-driven environment, and wants to build a long-term career with genuine growth opportunities, backed by the security of guaranteed monthly earnings and an uncapped commission structure that rewards success. Duties & ResponsibilitiesPromote and sell our f…

Outbound Call Centre Sales Agent

**Overview**
**Health Unit Coordinator, Neuroscience Unit**
**Full Time, 72 Hours Per Pay Period, Day Shift**
**Fort Sanders Regional Overview**
 Fort Sanders Regional Medical Center is a 444\-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading\-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.
   

  

 Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “ Top 150 Places to Work in Healthcare .” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.
   

  

**Position Summary**
 Provide clerical and secretarial services to the nursing unit.
   

  

**Responsibilities**
* Performs clerical duties related to procedures such as admission, discharge, transfer, and death.
* Ensures STAT orders are brought to the attention of licensed nursing personnel.
* Transcribes physician’s orders accurately and in a timely manner and notifies consults as ordered.
* Requisitions supplies and equipment, maintenance and repair services, and prepares related forms. Keeps unit stock and equipment inventories at appropriate levels.
* Answers telephone and intercoms; relays and documents messages. Helps to ensure that follow\-up to patients request is timely.
* Assists physicians in obtaining reports from lab, radiology, etc.
* Schedules patient tests, diagnostic procedures, and doctors appointments for patients as requested.
* Organizes patient charts in proper sequence. Labels and replenishes all necessary forms.
* Obtains patient records from other facilities.
* Manages patient flow via flowboard if applicable.
* Assures appropriate discharge disposition in electronic medical records
* Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
* Performs other duties as assigned.


**Qualifications**
**Minimum Education:**
 None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
   

  

**Minimum Experience**
 None
   

  

**Licensure Requirement**
 None

HUC I

**Parts Incorporated Africa** is searching for a **Inbound Supervisor** to join the team at the **Riverhorse** branch.The purpose of this position is to Supervise complete Inbound process (receive products, process documents and efficient put away/ binning as per Company Standard Operating Procedure (SOP).  

  

**Key Performance Indicators includes, but not limited to:**  

* Consolidate exercises to ensure stock is kept together and maximize space utilization.
* Hourly tracking of relevant KPI metrics to support the overall productivity of the Warehouse and detailed investigation of missed targets and discrepancies.
* Work closely with local suppliers to ensure that deliveries are done on time.
* Assist with stock counting programmes and ensure inventory integrity is always maintained.
* Responsible for handling and effective control of pallets.
* Ensure all Material Handling Equipment are properly maintained in accordance with company procedures.
* Ensure all activities are performed as per SOP’s and all non\-conformances tracked and measured accordingly.
* Ensure general housekeeping levels are maintained at optimum levels, whilst promoting a safe working environment.
* Train and develop subordinates.

**Required** **Competencies, Knowledge, and Skills**  

* Minimum Grade 12 qualification.
* Previous WMS and Picking experience.
* At least 3\-5 years’ experience in warehousing.
* Must be able to work under pressure.
* Adaptability.
* Teamwork.
* Decision Making.
* Flexibility.
* Work overtime when required.
* Show ability to understand and grasp issues that may arise in the warehouse and to be able to come up with solutions that meet the Warehouse Manager expectations.
* Excellent problem solving and analytical skills.
* Ability to perform operational ad hoc responsibilities as and when required.
* Responsible for employee’s well\-being.

Inbound Supervisor

**Job Description**
**Be the Voice That Delivers Exceptional Customer Experiences !!!**
 Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
   

  

**What You’ll Be Doing**
* Assisting customers who need help with their online orders and general inquiries.
* Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
* There are no follow\-ups, so it’s all about resolving the issue during the call
* Navigate multiple systems to research order details, resolve issues, and provide accurate, up\-to\-date information.
* Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
* Stay focused and positive while handling back\-to\-back calls, maintaining accuracy and strong documentation throughout .
* Participate in regular coaching sessions and apply feedback to improve customer service skills


**What We’re Looking For**
* Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
* Minimum of One\-year international customer service experience on an Omni channel campaign dealing with end\-to\-end queries.
* USA or Australian campaign experience is advantageous
* Ability to navigate approximately 15\-20 systems/tools


**Work Times**
**US hours (must be flexible to work rotational shifts aligned to US time zones)**
**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

Customer Service Advisor (USA) - Durban

We are seeking enthusiastic and customer\-oriented Call Centre Agents to join our growing team. If you have 3–5 months of call centre or customer service experience and excellent communication skills, we'd love to hear from you.

Minimum Requirements

✔ Grade 12 / Matric Certificate  
✔ 3–5 months call centre, telesales, or customer service experience  
✔ Excellent verbal and written communication skills  
✔ Strong customer service orientation  
✔ Basic computer literacy and data\-capturing skills  
✔ Ability to work in a fast\-paced environment  
✔ Reliable, punctual, and target\-driven

What We Offer

* Agent retainer up to R 5 000
* Incentives and performance bonuses
* Ongoing training and development
* Career growth opportunities
* Friendly and supportive work environment

To apply send your CV to ndlamini@mdalisu.co.za

Pay: R3 000,00 \- R16 000,00 per month

Work Location: In person

call center agent

**PURPOSE OF THE ROLE** 
  





 We are seeking a Customer Service Specialist to deliver exceptional service through voice channels. The successful candidate will act as a brand ambassador, resolving customer queries efficiently while ensuring professional, empathetic, and compliant customer experience aligned with UK service standards.
   




 This role is ideal for individuals with strong English communication skills, high attention to detail, and the ability to manage multiple customer interactions efficiently.
   

  

  


**RESPONSIBILITIES OF THE ROLE** 
  




* Provide timely and accurate customer support via voice channels (calls) while occasionally supporting live chat, email, or other digital channels as required
* Handle customer enquiries, complaints, and service requests in line with UK customer service expectations
* Maintain a high standard of spoken English, including tone, clarity, and professionalism
* Resolve issues efficiently on first contact where possible, escalating complex cases to the appropriate teams
* Navigate multiple systems and tools simultaneously to retrieve and update customer information
* Adhere to SLAs, KPIs, quality standards, and compliance requirements
* Accurately document all customer interactions and outcomes
* Demonstrate empathy and professionalism when dealing with sensitive or escalated cases
* Contribute to continuous improvement by identifying trends, issues, or process gaps


 Requirements
   

  


**QUALIFICATIONS/EDUCATION and EXPERIENCE:** 
  




* Matric or Equivalent qualification
* Minimum 1 year’s Customer Service or Call Centre Experience
* International Campaign experiences is advantageous
* Ability to work in UK hours and weekends.
* Reliable transport for late shifts



**CORE SKILLS AND COMPETENCIES** 
  




* Excellent spoken English communication skills (clarity, tone, and pronunciation)
* Strong customer\-centric mindset with a problem\-solving approach
* Ability to manage multiple conversations efficiently
* High attention to detail and accuracy
* Strong time management and organizational skills
* Resilient, adaptable, and able to work under pressure
* Tech\-savvy with the ability to learn new systems quickly


 Benefits
   

  

* Competitive Salary
* Attendance bonus
* Performance\-based Incentives
* Career progression and promotion opportunities
* Group Life Plan (Life Cover, Disability Benefit and Dread Disease and Funeral Cover)

Customer Service Specialist

WE ARE HIRING – CALL CENTRE SALES AGENTS Are you confident, motivated, and ready to Join our growing team today! ✅ Minimum 6 Months Call Centre Experience Required ✅ Paid Training Provided ✅ Must Be Computer Literate We need energetic individuals who are ready to grow and build a successful future with us. Contact me on 0311098394 During working hours. Or email me on farah.d3h@gmail.com Working hours from 8am to 5pm. Secure your interview today and start training immediately! Please bring your cv. We are based in Phoenix once you contact us we will send you the work location.

Work Location: In person

Call Centre Sales Agent

The position of call center agent outbound telemarketing and sales consists of using cold calling techniques on prospects and persuading potential customers to purchase a product or service.

Tasks:

Adjust sales script to better targets the needs and interest of specific individuals; Deliver prepared sales talks, reading from scripts that describes products or services , in order to persuade potential customers to purchase a product; Explain product and prizes and answer questions from customers.

Requirements:

Minimum 6 months experience; Ability to give full attention to what other people are saying and to actively look for ways to help people.

If you would like to apply contact to Laura on \- 076 507 4546 (Please send a personal introduction of yourself as a voice note to this number)

Job Type: Full\-time

Pay: From R4 000,00 per month

Ability to commute/relocate:

* Phoenix, KwaZulu\-Natal 4068: Reliably commute or planning to relocate before starting work (Required)

Experience:

* call center: 1 year (Preferred)

Work Location: In person

Call Centre Jobs in Durban - Page 2

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