Zone Controller

Posting Start Date: 8/13/26

Purpose of the Job

Key Responsibilities

• On time collections by your couriers
• Recheck the sorting of the team’s shipments
• Check that all needed materials are available in the courier’s bins and/or baskets, including stickers; doorknobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last ground courier (of his team) leaves the station
• Provide feedback on route and load distributions to help the ground operations supervisor update the route on the system
• Decide on the skeleton staff
• Arrange courier’s vacations in coordination with the ground operations supervisor
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles Job Description

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Collections

• Auto-generate collection sheets for the relevant courier(s) and confirm collections allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor.

Deliveries

• Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
• Notify the Senior Supervisor of any late deliveries and reason for such delivery
• Check to ensure that all Pods are received back and correspond with run-sheet.
• Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made.
• Report any damages and endorsements of w/bills to the Senior Supervisor.
• Debrief of delivery sheets as per procedure.

Vehicles

• Check on cleanliness of vehicles, inside and out.
• Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to Sean (Fleet Controller)
• Check for any Pod’s, run sheets or other documentation left in the vehicle
• Ensure that all accidents are reported, ensure accident report completed
• Ensure daily that all two-way radios are in good working order
• Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.

Staff

• Monitor timekeeping of staff and take the correct disciplinary action where required, with due haste after investigation.
• Monitor the personal appearance of your staff and take action when required
• All documentation relating to leave, sick notes etc. to be completed daily and handed to the Senior Supervisor.
• Assisting the Senior Supervisor in quarterly performance appraisals.
• Seeking ways to assist the staff member in his/her personal problems.
• Counselling of staff members when required.
• Ensure that all staff is well equipped to perform the duties and tasks required.

Security

• Responsible for the safety of their couriers and vehicles
• Ensure that any vehicle departing base has a communication tool e.g. radio/cell.
• Ensuring that all cargo dispatched is accounted for and are scanned out.
• Ensure that your vehicles all have padlocks where required.
• Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
• Not leaving the base at night until all vehicles and staff are accounted for.
• Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation Job Requirements - Experience and Education

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• Matric (Grade 12) or similar qualification and/or experience
• Must have a valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP)
• 3 years’ experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-years’ experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency Leadership Behaviors

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Building Outstanding Teams Setting a clear direction Collaborate & break silos Execution & Accountability InnovationSkills

Growth Mindset Innovation Leadership Professional Responsibility