Work Order Administrator

About Us

Tsebo Facilities Solutions is looking for a Work Order Administrator to provide comprehensive financial and work order administration support for the contract by ensuring accurate processing, compliance with Tsebo and client standards, timely reporting, and excellent service delivery.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

1. Financial Administration

• Process purchase orders, quotations, and invoices accurately on OnKey.
• Monitor daily work orders and track costs.
• Prepare monthly invoicing templates and adhere to all financial cut-off deadlines.
• Maintain supplier reconciliations, contract documentation, and audit-ready records.

2. Work Order & Operational Administration

• Log, update, and monitor work orders on OnKey.
• Assign calls to service providers, track progress, and ensure SLA compliance.
• Release, track, and close PPMs monthly.
• Follow up on open calls, escalate delays, and support contractor performance monitoring

3. Customer Service & Client Engagement

• Respond to client queries professionally and promptly.
• Provide ongoing updates on work order status and ensure client satisfaction.
• Resolve issues or escalate when needed.

4. Reporting & Compliance

• Prepare daily, weekly, and monthly reports covering financials, work orders, POs, and PPMs.
• Compile monthly variance reports and provide accurate data for internal and client reporting.
• Maintain accurate records and ensure adherence to Tsebo and client compliance frameworks.
• Compile monthly diesel usage reports for client reporting
• To compile any specialized reports as per client requirement

Skills and Competencies

Skills:

• Financial and business acumen
• Knowledge of facilities management, SLAs, helpdesk systems
• Excellent communication and organizational skills
• Analytical, problem-solving abilities with strong attention to detail
• Proficiency in English; additional languages advantageous

Behavioral Competencies:

• Emotional intelligence, resilience, ability to work under pressure
• Customer-centric mindset
• Ability to work independently and in a team
• Confidentiality and discretion

Tsebo Values Alignment:

• Integrity: Ensure accurate and ethical administrative processes
• Customer Focus: Provide timely and professional service delivery
• Innovation: Use systems effectively and improve workflow efficiency

Qualifications

• Grade 12
• Bookkeeping/Accounting Certification or equivalent
• Computer literacy: MS Office, OnKey
• 2–3 years frontline customer service experience (advantageous)