Warehouse Supervisor

The Role (or your chance to run the engine room of Montego’s exports)

As our Export Warehouse Supervisor, you’ll own the day-to-day running of the export warehouse in Graaff-Reinet — making sure export orders are received, stored, picked, packed and dispatched safely, accurately and on time. You’ll be the person who keeps stock honest, keeps documentation watertight, and keeps every load meeting the customer and country-specific requirements it needs to.

You’ll also lead a team — general workers and forklift operators — bringing out their best through clear direction, training and a good dose of Montego culture. When it comes to service, quality and productivity targets, the buck stops with you (and you wouldn’t have it any other way).

What you’ll be doing (besides being brilliant)

Inventory Control

• Accurately record stock movement between locations on the ERP system

• Monitor FIFO / FEFO rotation and keep batch and expiry-date control spot on

• Investigate inventory variances and feed back to the Warehouse Manager

• Keep stock accurate through regular cycle counts

• Investigate and resolve discrepancies, and report damaged, expired or non-conforming stock

Warehouse Operations

• Supervise all daily export warehouse activity and allocate work across the team

• Make sure export orders are picked, packed and dispatched accurately and on time

• Supervise the loading of containers and trucks, confirming quantities and accuracy against the load list

• Maintain high housekeeping standards (5S)

Distribution & Receiving

• Supervise picking to ensure stock is available per loading instructions, flagging shortages to the Warehouse Manager and the relevant teams

• Pick accurately against the load list and work on the scanner

• Supervise truck loading to correct procedures to prevent damages and shortages, confirming quantities via the load list report

• Check loads are in “Loading” status on the ERP system

• Seal trucks per safety procedures and capture the load details on FNO

• Check description, quantities, labels and batch codes before receiving finished products into the warehouse

• Organise sufficient pallets and consumables for receiving, and make sure all the admin is completed

Export Compliance & Documentation

• Make sure every export order meets customer and country-specific requirements

• Verify export documentation before dispatch

• Ensure products are labelled and packed to export specifications

• Maintain traceability records

Health, Safety, Food Safety & Housekeeping

• Adhere to Occupational Health and Safety (OHS) and Food Safety (FSSC 22000) standards

• Identify hazards, put corrective and preventative measures in place, and report risks to Management

• Keep to personal hygiene standards and maintain a clean, tidy work area at all times

• Check pest control measures are in place

• Keep equipment clean and in good order — including the forklift — with checklists maintained and safe forklift practices upheld

• Keep the warehouse and loading bay clean and tidy

People Management

• Manage the attendance and performance of your team against expected standards

• Offer guidance and support day to day — and, where needed, appropriate disciplinary action alongside the Warehouse Manager

• Grow your people through on-the-job training and honest feedback

• Play your part in selecting and appointing new team members

• Hold regular meetings and keep communication open and ongoing

• Submit team leave to the Warehouse Manager and manage overtime where applicable

• Live and demonstrate the Company Culture, bringing its six themes into the workplace

What you’ll need to bring

• Grade 12 (Matric / NQF Level 4)

• A Diploma or Certificate in Warehousing, Logistics or Supply Chain Management — advantageous

• 3–5 years of warehouse supervisory experience, including export warehouse operations

• Computer literacy — MS Office and Warehouse Management Systems (WMS)

• A valid forklift licence (counter-balanced lift truck) - advantageous

• Knowledge of export processes and documentation, food safety systems (HACCP / GMP) and stock rotation (FIFO / FEFO)

Skills that make things happen

• Leadership and people management

• Planning and organising

• Problem solving and decision making

• Clear communication and conflict resolution

• Numerical and analytical ability

And the behaviours that make it stick

• Integrity and accountability

• Genuine customer focus

• A reliable team player

• Adaptable and results driven

A note on the fine print: this is a hands-on warehouse role involving regular standing, walking and lifting of heavy items. During peak export periods you may be asked to work overtime, weekends and public holidays, and from time to time to take on tasks beyond the day-to-day as operational needs require. You’ll also be authorised to allocate work, stop unsafe practices, reject non-compliant activity, escalate quality and safety concerns, and recommend disciplinary action where needed.

About Montego

Montego Pet Nutrition, a family business established in 2000 in the Karoo region of South Africa, is a well-loved and innovative pet care brand committed to establishing Africa as an important player in the global pet industry. For 26 years, our genuine love of pets has been at the heart of our business and supports our promise of “Better Every Day”. Today, pet owners in more than 39 countries across multiple continents trust us to produce world-class products with the health and wellbeing of pets in mind.