Verification Agent

Closing Date 2026/06/17

Reference Number SHO260610-4

Job Title Verification Agent

Job Type Permanent

Location - Country South Africa

Location - Province Gauteng

Location - Town or City Randburg

Purpose of the Job The Verification Agent is responsible for identifying, assessing, and escalating potential fraud risks to protect the organisation from financial loss and operational exposure. The role ensures accurate monitoring of transactions, timely reporting of suspicious activity, and effective blocking or reinstatement of affected accounts. By maintaining precise records, using multiple fraud-detection systems, and recognising emerging fraud patterns, the Verification Agent supports the integrity of customer information, strengthens fraud-prevention processes, and contributes to a secure and well-controlled operating environment

Job Advert Details

Job Category Customer Service

Job Objectives* Report early signs of fraud to ensure risks are identified quickly and escalated to prevent financial loss or further exposure.

• Flag all fraud-related transactions for interval-based reports, keeping information accurate and up to date so management has a clear view of emerging risks.
• Blacklist credit cards or block financial services accounts involved in fraudulent activity to prevent further misuse and reduce repeat offences.
• Alert management on new fraud trends or updates, ensuring timely communication that supports quick decision-making.
• Reinstate fraudulent accounts once verification checks and investigations are completed, maintaining accurate records and service continuity.
• Complete all administrative tasks related to fraud reporting, including capturing information, updating system records, and documenting actions taken.
• Ensure all information communicated or captured is accurate, supporting data integrity and effective fraud-management processes.
• Interpret and use all relevant systems and reports across the Computicket and Shoprite platforms, applying insights to identify and prevent fraudulent activity.
• Work on Freshdesk, Helix, and Eccentric to manage cases, track activity, and support both internal workflows and customer-related fraud queries.
• Identify fraud indicators by recognising unusual patterns, inconsistencies, or behaviours and taking appropriate steps to address them.

Qualifications* Grade 12 (Matric) - (essential).

Experience* 1 years' experience as a call centre agent or similar role - (essential).

• Experience working on Freshdesk, Helix, and Eccentric - (preferred).

Knowledge and Skills* Proficient in Microsoft Suite - (essential).

• Good understand of Customer and Compliance needs - (essential).

Policy Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.