Triton Express: Branch Manager

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.

The position of a Branch Manager has become available at Triton Express in Middelburg.

RESPONSIBILITIES:

Developing new business by

• Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling
• Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types etc.)
• Typing client quotations and scheduling meetings
• Formally presenting the business proposal
• Conducting follow-up and progress calls
• Obtaining client proposal acceptances
• Preparing / submitting weekly new business reports / sales filters
• Gathering market intelligence / information in terms of freight service opportunities, competitor activities and reports, accordingly
• Monitoring credit applications submitted for approval and expediting same

Achieving branch sales results by

• Understanding sales expectations, monitoring own performance and correcting where needed
• Identifying target markets / sales opportunities and routes
• Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates
• Obtaining approval for new client proposals
• Monitoring, investigating, administering and approving client claims

Maintaining client services and sales volumes by

• Handling client enquiries, queries and problems and facilitating resolutions
• Conducting monthly and weekly service call visitations
• Identifying and capitalizing on service / sale extension opportunities
• Advising rate increases and processing procedural changes
• Building client relationships at all levels
• Scheduling and maintaining client visitation roster
• Preparing weekly visitation reports
• Identifying client sales volume declines and implementing corrective action

Determining branch strategies by

• Gathering pertinent business freight service and operational information
• Identifying and evaluating trends and opportunities
• Determining sales / operational strategies, defining objectives and evaluating the outcome

Achieving operational results by

• Monitoring / enforcing the application of Branch inbound / outbound procedures and service standards
• Reviewing operations performance via Freightware and management reports in terms of damages, claims, productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
• Monitoring fleet needs, maintenance costing and sub-contractor service levels
• Handling major customer complaints and problems
• Conducting route re-engineering, as indicated
• Recommending new operations policy / procedures and methods

Maintaining branch administration and financial control by

• Reviewing and authorising creditors’ payments / reconciliations
• Reviewing / authorising petty cash expenditure and reconciliation
• Authorising branch expenditure within agreed limits
• Reviewing and authorising staff change documentation including engagements, terminations, salary / wage adjustments, transfers, promotions etc
• Monitoring the application of all administrative procedures and take action with regard to deviations, including banking, vehicle and tyre maintenance, vehicle logs, etc
• Reviewing branch profit and loss accounts, taking and maintaining appropriate action
• Monitoring outstanding debts and implementing collections, as indicated
• Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset register or freight holding reports
• Ensuring the maintenance and Integrity of the branch IT and communication systems

Maintaining staffing levels, identifying training and development needs within branch by

• Recruiting and selecting branch staff
• Ensuring the orientation of all new and promoted employees
• Developing / ensuring implementation of branch training and development plans
• Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
• Developing succession and EE plans and personal growth opportunities
• Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards
• Ensuring compliance with all HR policies, practices and administrative procedures

REQUIREMENTS:

Education

• Grade 12 Minimum (Matric)

Experience

• Approximately 3 to 4 years in Transport or freight related environment

Technical Knowledge

• Basic knowledge on Managerial / people management principles
• Sales budgeting knowledge
• Strategic Management
• In depth understanding of freight processes, including freightware and similar management systems
• Basic understanding of road transport and traffic ordinances in SA
• Basic understanding of all organisational discipline (Marketing, HR, finance and info technology etc.)
• Financial interpretation

Computer Literacy

• Computer operation, Basic MS Word, Intermediate Excel, PowerPoint

Skills & Competencies

• Formal presentation and group facilitation
• Problem solving skills
• Excellent interpersonal skills
• Ability to communicate on all levels – both internally and externally
• Ability to handle customer queries and complaints – taking the necessary correct action as and when required
• Ability to communicate job expectations to direct reports
• Excellent time management and administrative skills

Work-Related Requirements

• Ability to work under pressure and to meet deadlines the majority of the time
• Ability to work unsociable hours as and when required
• Ability to work unsupervised the majority of the time
• Ability to work as a team player

Licenses & Transport

• In possession of a valid unendorsed driver’s license (Code 08)
• Own transport to and from work

Personal Attributes

• Assertive
• Self-motivated
• Reliable
• A high degree of integrity required
• Presentable and of a professional manner