Technical Report Writer Global Grade 09

Position outputs

• Gather relevant data to support failure / condition reports

• Compile failure / condition reports to conform to BRC quality standards

• Create SIMS reports for all repairs

• Provide technical representatives with sufficient information to complete the root cause analysis process

• Drive Individual Development action plan

• Utilise appropriate technology to develop own competence e.g. Cat DPC, etc.

• Perform root cause analysis of failed components and parts

• Advise and assist in failure analysis outcomes

• Develop expertise in analysing failures by coaching

• Analyse and record failures and final results captured in database

• Compile informative failure analysis reports and feedback to all relevant parties

• Provide expert technical support for Warranty resolution

• Ensure proper implementation and using of parts reusability guidelines

• Ensure effective self-management and performance ownership

• Maintain a high level of productivity in booking recoveries

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic / Heavy Equipment Mechanic)]

• >3 years post qualification experience in field service, workshop or component rebuild environment

• Minimum of 2 years’ experience in rebuilding of transmissions, drivetrain and hydraulic components.

• Troubleshooting experience will be an added advantage.

• Computer literacy (MS Office and applicable Caterpillar Software, e.g. SIS, ET, VIMS, Scrap Barrel Analysis, etc. )

• Completion of applied failure analysis courses

• SOS interpretation will be an added advantage