Team Leader
Fidelity Services Group
Other, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
FCS
Reporting to the Branch Manager / Operations Manager
The above position is vacant at our Worcester Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Valid driver’s license is advantageous
- Own transport is advantageous
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
- Assisting with daily operational requirements
- Ensure security and manage movement of CIT schedules during transit
- Driving of the CIT vehicle when needed (if applicable)
- Accident prevention and reporting
- Maintain contact with the controllers
- Carryout Security drills and maintain security awareness
- Take preventative actions towards any reported suspicious activity
- Liaise with clients and all staff - specifically Management
- Complete documentation and administration e.g. daily roster and reports to be submitted to management
- Report all delays to the Operation Manager immediately
- Risk Management and compliance
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality Assurance
- Planning and organising skills
- Alertness
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 1 weeks ago