Shift Supervisor

Overall Purpose of the Position:

The Shift Supervisor (SS) is responsible for leading a team during a specific shift to ensure

operational excellence, customer satisfaction, and adherence to Company standards. This

role supports the Restaurant General Manager (RGM) by leading and coordinating day-to

day shift activities, coaching team members, and driving performance to achieve business

results. Additionally, the SS promotes a positive employee experience through engagement,inclusion, fair and consistent treatment, and effective delegation of tasks, ensuring accountability.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Build People Capability

• Facilitating on-the-job training and onboarding to ensure operational standards are understood and executed.
• Providing real-time coaching, recognition, and encourage open communication and feedback during shifts.
• Maintaining a positive, structured and inclusive team environment; address performance and IR issues promptly and fairly.
• Promoting teamwork and motivating staff to achieve shift objectives.
• Assigning tasks based on operational priorities and business needs, ensuring effective utilization of team resources; monitoring completion and providing constructive feedback.

Performance Indicators:

• Training completion and compliance.
• Team engagement and morale.
• Disciplinary issues and compliance.
• Employee feedback and inclusion scores
• Deliver a Consistent Customer Experience
• Ensuring CHAMPS and brand standards are consistently met, including food safety, cleanliness, and product quality.
• Resolving customer complaints promptly and professionally, applying the LAST approach.
• Driving marketing initiatives and encouraging suggestive selling.
• Maintaining safety and security protocols.

Performance Indicators (Operations):

• CHAMPS/ROCC audits.
• Customer satisfaction and complaint resolution.
• Operational Routine Compliance.

Grow the Brand, Sales and Profits

• Managing shift-level controllable costs (staffing, food, and paper).
• Ensuring accurate cash handling and stock control.
• Allocating staff effectively using the roster and scheduling tools.
• Driving sales efforts through upselling and promotional execution.
• Reporting shift performance and variances to the RGM.

Performance Indicators (Strategic):

• Sales performance vs. shift targets.
• Labour and cost control compliance.
• Accurate shift reporting and cash reconciliation.

Ideal Requirements

• Minimum: Grade 12 / Matric
• Essential: 1–2 years supervisory experience in QSR, retail, or hospitality.
• Excellent leadership, communication, and problem-solving skills; ability to coach and motivate teams.
• Familiarity with POS systems and basic MS Office
• South African citizen with a valid identity document and clear criminal record.
• Willingness to work shifts, evenings, weekends and public holidays in line with business needs.

Key Personal Inherent Characteristics

• Customer-focused mindset.
• Confidence and decisiveness under pressure.
• Strong organizational and time management skills.
• Ability to build relationships and foster teamwork.

Please indicate in your application that you are applying for the above-mentioned position.

Send applications to vacancies@tradeonsa.co.za

If you have not received a response within one month, your application was most likely unsuccessful.

TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.

Meeting our employment equity goals will be acknowledged during the recruitment process.

Job Type: Permanent

Application Question(s):

• What is your notice period?
• What is your salary expectation?

Education:

• High School (matric) (Preferred)

Work Location: In person