Sale Administrator

OryxAlign is a trusted Managed Services Provider delivering technology solutions and support to businesses across multiple sectors. We pride ourselves on building strong client relationships, driving operational excellence, and empowering our people to succeed.

Role Overview

We are seeking a highly organised professional Sales Administrator to provide effective administrative and operational support to the Sales team. The role will be responsible for coordinating sales activities, maintaining accurate records, managing documentation, and supporting effective communication with clients and internal stakeholders, and account managing our Tier 3 clients.

Key Responsibilities

• Provide day-to-day administrative support to the Sales team to ensure the smooth execution of sales activities.
• Maintain accurate and up-to-date customer records, sales data, and CRM information, ensuring opportunities, contacts, contracts and sales activities are recorded and tracked effectively.
• Prepare quotations, proposals, contracts, and other sales-related documentation in a timely and professional manner.
• Support the preparation, administration and maintenance of customer contracts and commercial documentation, ensuring records remain accurate and up to date.
• Support the end-to-end sales order administration process, ensuring sales orders are processed accurately, relevant systems are updated, and documentation is maintained throughout the sales lifecycle.
• Coordinate meetings, appointments, and follow-up activities with clients and internal stakeholders.
• Act as the primary point of contact for Tier 3 clients, providing account management support, coordinating client queries, and ensuring agreed follow-up actions are progressed in a timely manner.
• Monitor and manage sales-related correspondence, ensuring enquiries are responded to or escalated appropriately.
• Manage incoming sales enquiries, ensuring prompt responses, effective coordination with the Sales team, and timely follow-up with clients.
• Support pipeline management by tracking opportunities and maintaining accurate sales records.
• Generate and distribute sales reports, dashboards, and performance metrics as required.
• Ensure all sales documentation is maintained and managed in accordance with company procedures and standards.
• Collaborate with internal departments to support order processing, customer satisfaction, and service delivery objectives.
• Identify and recommend opportunities to enhance administrative processes and improve operational efficiency.

Required Skills & Experience

• Excellent organisational and administrative skills with a strong attention to detail.
• Strong verbal and written communication skills.
• Ability to effectively manage multiple priorities and meet deadlines in a dynamic environment.
• Professional, customer-focused approach with strong interpersonal skills.
• Confident in building and maintaining positive client relationships, with the ability to provide responsive account management support for Tier 3 clients.
• Strong problem-solving, planning, and coordination abilities.
• Ability to work independently while maintaining effective collaboration with team members.
• Good analytical and numerical skills with the ability to produce accurate reports.
• Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.

Desirable Skills & Qualifications

• Previous experience in Sales Administration, Customer Service, Business Support, or administrative role.
• Experience working with CRM systems is advantageous.
• Understanding sales processes and customer relationship management principles is beneficial.
• Experience supporting client account management or managing customer relationships would be advantageous.
• Experience supporting sales order processing, customer contract administration, or sales operations activities would be advantageous.
• Relevant qualifications in Business Administration, Sales, Marketing, or a related field would be advantageous.

What OryxAlign Offers

Along with competitive salary and training and development you will receive leave entitlement of 15 days plus one volunteer day, medical aid allowance, retirement annuity allowance with - 4% employer contribution.

Other benefits include:

• Social events throughout the year
• Technology Loans
• Wellbeing initiatives
• Long service leave
• Reward and recognition awards
• Lunches on All-In Office Days

Equal Opportunities

OryxAlign is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all employees are treated with fairness, dignity, and respect. In accordance with the Employment Equity Act of South Africa, we promote equal opportunities for all individuals regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law.

We encourage applications from individuals who will contribute to the diversity of our workforce, particularly candidates from historically disadvantaged groups.