Receptionist

Receptionist and Front Desk Administrator

Epicentre | Observatory, Cape Town | Full-time, on-site

Monthly Salary of R11K - R13k

About us

Epicentre is a private walk-in pathology laboratory. Patients come to us directly, without a doctor's referral, for sexual health screening, general wellness testing and specialised functional health panels. Many of them arrive unsure of what they need and slightly nervous about asking. The person at our front desk is the one who puts them at ease, helps them work out which tests actually answer their question, and gets them booked in and paid for.

We are looking for that person for our Cape Town branch.

What you'll be doing

• Welcoming walk-in patients, registering them and booking them in for testing
• Talking patients through the test menu: understanding what they're worried about, explaining the options and pricing, and helping them choose sensibly rather than over-testing
• Capturing patient and billing details accurately on our practice management system
• Handling payments, daily cash-ups, reconciliations and basic accounts admin
• Answering patient enquiries on WhatsApp and email through our Respond.io platform, alongside phone and in-person queries
• Managing the flow of the reception area, results queries and general branch administration
• Keeping patient information confidential and handling it in line with POPIA

What we're looking for

Essential

• Matric, with at least two years in a reception, front-of-house or client-facing administrative role
• Strong financial admin skills: comfortable with payments, cash-ups, reconciliations and invoicing, and accurate with numbers
• Genuinely tech savvy: you pick up new software quickly, work confidently across several systems at once and don't need to be walked through a new platform twice
• Excellent written English for messaging patients, with a warm and professional tone
• A calm, discreet and non-judgemental manner: a good part of our work is sexual health testing, and patients need to feel comfortable
• Well organised, able to prioritise under pressure and happy working independently

Advantageous

• GoodX practice management experience
• Experience with Respond.io, or with any WhatsApp or CRM messaging platform
• Previous work in a medical, laboratory or allied health environment
• Afrikaans or isiXhosa in addition to English

What we offer

• A varied role with real responsibility rather than a script to follow
• Full training on our systems, tests and processes
• A small, capable team where good work is noticed