Real Estate Operations Coordinator

Real Estate Operations Coordinator (Property Management, Leasing & Tenant Coordination) – Remote | U.S. Hours****Position Type: Full-Time, Remote

Working Hours: U.S. Client Business Hours (flexibility required for leasing cycles, rent collections, and maintenance coordination)

About the Role At Pavago, one of our clients is hiring a Real Estate Operations Coordinator to support the day-to-day operations of residential and commercial property portfolios.

This is a fast-moving, operations-focused role where you’ll help keep:

• Tenant communication organized
• Leasing processes compliant
• Maintenance workflows running smoothly
• Property records accurate and up to date

You will act as the operational hub between:

• Tenants
• Property owners
• Vendors
• Internal property management teams

If you are:

• Highly organized
• Detail-oriented
• Strong with tenant communication and coordination
• Experienced with property management systems

This role is a strong fit.

*What You’ll Own**Tenant Communication & Support Respond to tenant inquiries related to:

• • Rent payments
    • Lease terms
    • Maintenance requests
    • Property policies
• Track and log all communication within:
• • Yardi
    • AppFolio
    • Buildium
    • Similar property management systems
• Send reminders for:
• • Rent due dates
    • Lease renewals
    • Compliance notices

Leasing & Documentation* Process:

• • Lease agreements
    • Renewals
    • Tenant onboarding documentation
• Maintain organized and compliant tenant files including:
• • Applications
    • Identification
    • Inspection reports
    • Signed agreements
• Support property marketing through:
• • Zillow
    • Apartments.com
    • MLS listings

Property Management Systems* Maintain accurate records across property management platforms

• Track:
• • Rent collections
    • Delinquencies
    • Occupancy updates
    • Late fees
• Generate operational reports including:
• • Rent rolls
    • Occupancy reports
    • Delinquency tracking

Maintenance Coordination* Create and assign vendor work orders

• Track maintenance tickets from creation through completion
• Follow up with tenants and vendors to ensure timely resolution
• Verify vendor invoices against completed work orders

Owner Reporting & Operational Support* Prepare:

• • Owner statements
    • Cash flow summaries
    • Vacancy and occupancy reports
• Provide updates on:
• • Rent collection status
    • Maintenance progress
    • Vacancies and leasing activity
• Ensure reporting is accurate and delivered on time

Compliance & Quality Control* Ensure all documentation complies with:

• • Landlord-tenant regulations
    • Fair Housing standards
    • Internal operational procedures
• Maintain audit-ready records and organized documentation systems

What Success Looks Like* Tenant inquiries are handled quickly and professionally

• Leasing documentation is accurate and compliant
• Maintenance issues are tracked and resolved efficiently
• Property records remain clean and organized
• Owners receive timely, accurate operational reporting

What Makes You a Strong Fit* Strong communicator with tenants, vendors, and property owners

• Highly organized and capable of managing multiple workflows simultaneously
• Detail-oriented with strong follow-through
• Comfortable working in fast-paced property management environments
• Solutions-focused with strong operational judgment

**Requirements (Must-Have)*Experience 2+ years of experience in:

• • Property management
    • Leasing coordination
    • Real estate operations
    • Property administration

Core Skills* Hands-on experience with:

• • Yardi
    • AppFolio
    • Buildium
    • Similar property management platforms
• Strong Microsoft Office / Google Workspace skills
• Familiarity with:
• • Lease documentation
    • Tenant communication workflows
    • Rent collection tracking
• Strong written and verbal English communication
• Ability to stay organized in high-volume operational environments

Nice to Have* Experience managing portfolios of 100+ units

• Multi-state property management exposure
• Familiarity with:
• • Owner statements
    • Trust accounting
    • Security deposit workflows
• Experience in:
• • Residential property management
    • Commercial real estate
    • Mixed-use portfolios

What a Typical Day Looks Like* Respond to tenant inquiries and maintenance requests

• Process leases, renewals, and compliance documentation
• Update rent payments and occupancy records in property systems
• Coordinate with vendors and track maintenance tickets
• Prepare operational and owner reporting
• Ensure records remain organized and audit-ready

In short:

You keep property operations organized, responsive, compliant, and running smoothly across tenants, vendors, and ownership groups.

Key Metrics (KPIs)* Rent collection percentage

• Vacancy fill time
• Maintenance resolution turnaround
• Accuracy of tenant and lease documentation
• Owner satisfaction with reporting and communication
• System and operational accuracy

Why This Role Stands Out* High operational ownership across property workflows

• Direct impact on tenant experience and portfolio performance
• Exposure to leasing, maintenance, reporting, and compliance operations
• Opportunity to grow into:
• • Property Manager
    • Operations Manager
    • Portfolio Coordinator roles

Interview Process* Initial Phone Screen

• Video Interview with Pavago Recruiter
• Practical Task (lease processing or owner reporting scenario)
• Client Interview
• Offer & Background Verification

Apply Now If you:

• Thrive in organized, operations-heavy environments
• Enjoy coordinating property workflows and tenant communication
• Can manage multiple moving parts without losing accuracy
• Want to grow within real estate and property operations

This is a strong opportunity to join a fast-moving property management environment and play a key role in daily portfolio operations.