Quality Assurance Facilitator

PLP Group

Randburg, Gauteng

Salary not listedContract · Posted 3 weeks ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description (preview)

The role of a Quality Assurance Facilitator at PLP involves ensuring that all call center operations meet the highest standards of quality. The candidate will be expected to monitor, evaluate, and guide call center agents to ensure compliance with company policies and exemplary customer service. Conduct thorough call monitoring and analyze trend data to report back to managerial staff. Verify calls for adherence to scripts, product knowledge, and customer service skills. Ensure call center agen…

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What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Randburg?

Many call centre roles in Randburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Adzuna · Posted 3 weeks ago