Quality Assurance Coordinator

Consolidate and assist with Quality Assurance administration and reports

• Consolidate the statistics and reports received from the cash centres and submit to relevant stakeholders.
• Assist in facilitating Quality Assurance training and document reviews for Cash Processing and Logistics
• Contribute and assist with the development of the Quality Management System according to the ISO 9001 2015 standards.
• Inspect and report on compliance to published SOP at the cash centres as required.
• Assist in the review and validation of mapped workflow processes and SOPs.
• Consolidate the quality inspection reports from cash centres and provide to the Quality Assurance Managers weekly and monthly.
• Engage Senior Management, consolidate inputs from relevant stakeholders into the Board Report.
• Edit and cleanup of the Board Report before final submission to Head Operations.
• Update and consolidate the Quality Division KPI information and submit it to the Quality Divisional Manager monthly.
• Report, compile and distribute minutes of Quality Assurance MANCOs, SARB Penalty Meetings and other Quality Assurance Meetings.
• Load Fraxion requests for the Quality Division (e.g. data request, phone upgrades, Credit Card).
• Consolidate SARB BI dashboard, identify data anomalies, compile report and distribute on request.
• Provide support to the Quality Assurance Managers and the Process Change Specialist with regards to ISO awareness and the BMS navigation initiatives.
• Assist the Process Change Specialist with quality checks on documents (SOPs, GI’s, mapped processes, policies and templates) before publishing.
• Maintain and update the storage of Quality documents according to Quality Management System Requirements as outlined by ISO 9001: 2015 standards.
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Provide support to Project Management

• Consolidate SARB Phase 2 material packaging errors, monitor trends weekly and distribute the consolidated information to the QAM for Industry discussions.
• Consolidate and report on Daily Stats relating to Fit/Unfit yields and Transactional data from cash centres participating in the Currency Integrity Industry Testing.
• Update and share the project dashboards to the relevant stakeholders.

Assist with Quality Assurance process and systems management

• Perform ad-hoc quality assurance inspections, as directed by the Quality Assurance Manager relating to processes, final products and identify deviations from quality standards.
• Identify quality checks that are not compliant against the set standards and follow up with the relevant departments until findings are closed.
• Guide the Quality & Loss Officers and relevant stakeholders to conduct and report quality assessments accurately.
• Capture Logistics, Cash Processing and POPI Clean desk inspection checklists from Cash Centres, consolidate and submit the information to the Quality Assurance Managers
• Assist Centres with Root Cause Analysis of incidents, findings and non-conformance when required.
• Log non-conformance and findings on the relevant template and follow up on pending or overdue investigations with the applicable Centres.
• Track receipt of audit inspections, other checklists and reports from Cash Centres and escalate as required to the Quality Assurance Managers.
• Monitor and capture settings received from Centres. Report on Note Sorting Machine threshold settings and escalate to relevant stakeholders.

Assist with the monitoring of Compliance to Regulatory Bodies

• Collate and provide reporting on SARB regulatory and SARB Inspection
• Assist where required with SARB Inspections

Live the organisation culture within one’s centre

• Live the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission

Provide leadership to employees within the organisation, creating a winning culture and high morale Lead as an Ambassador and executor of Change

• Act as a change Champion in periods of change to ensure continuity to operations

Work Experience

• 2 Years’ experience in Quality Control or Quality Assurance.

Education

• Diploma in Quality Management or similar: Advantageous
• Knowledge of ISO9001