QA Agent

International Call Group

Other,

Salary not listedFull-time · Posted Today

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

WE ARE HIRING – QUALITY ASSURANCE (QA) AGENT

International Call Group

Key Responsibilities:

Monitor and evaluate agent calls for quality and compliance.
Ensure adherence to campaign scripts, processes, and company standards.
Identify areas for improvement and provide constructive feedback.
Complete quality assessments accurately and within deadlines.
Track agent performance and report quality trends.
Assist with coaching and development initiatives.
Maintain detailed records of evaluations and quality scores.

Requirements:

Previous call centre qa experience
Strong listening and analytical skills.
Excellent communication and attention to detail.
Ability to work independently and meet targets.
Computer literacy and report-writing skills.
Knowledge of quality assurance processes is advantageous.

How to Apply:
Email: recruitment@icallgroup.com
WhatsApp: 063 153 8097

Work Location: In person

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Other?

Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Today