Part-Time Coordinating Doctor

Overall, Purpose of the Position

Facilitate professional, high standard international assistance services pertaining to international travelers and

expatriates overseas for International SOS (Intl.SOS) clients globally. As a key member of the Assistance Team, and

professional knowledge to provide appropriate solutions to Intl. SOS members.

Key responsibilities

A. Case Coordination (Assistance)

• Receive calls from various international locations relating to requests for assistance abroad and ascertain the assistance requirements of Intl.SOS clients.
• Arrange assistance through referrals to approved service providers abroad.
• Gather and organize relevant information from international sources and collate updates for Intl.SOS clients.
• Professionally communicate verbally and/or in writing to relevant parties/clients at various international locations the progress of assistance cases.
• Provide guidance regarding the operational planning and progress of international assistance cases.
• Maintain the Intl.SOS transportation standards in facilitating the logistical arrangements of international transportation to and from overseas locations.
• Escalate as per protocol to the senior management and where required the Corporate Assistance Department (CAD).

B. Client Support & Promotion

• Participate, under the direction of the General Manager/Marketing Manager, in appropriate business development activities, explaining and promoting Intl.SOS’ services to prospective and existing clients.
• Assist in explaining International SOS services to prospective and existing clients as requested.

C. Network Assistance Development

• Collate information and conduct intermittent review of international service providers to enhance the Intl.SOS network of service providers and provide this to the GAN department.
• Conduct provider visits and assessments as needed.

D. Training & Health Education

• Participate under the direction of the General Manager of Country and in consultation with the Marketing Manager in performing for Clients and potential Clients:
• Educational sessions and promotional talks
• Providing Talks for Client Events Job Profile Required Qualification

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• Medical Graduate with strong clinical experience in ER, ICU and Flight Medicine
• ACLS & PALS
• Basic Computer literacy

Required Competencies (Critical behaviors necessary to successfully perform the job)

• Good communication & organizational skills
• Ability to provide direction as a team member.
• Responsible & self-disciplined
• Able to do on-call duties.

Required Languages (Brief description of the language skills needed to perform the job)

• Strong English Command

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

• As required