Outbound Shift Manager

takealot.com, South Africa's leading online retailer, is looking for a highly talented Outbound Shift Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the DC Outbound Manager.

Purpose of the role: The Inbound/Outbound Shift Manager has complete responsibility for Inbound/Outbound functional processes within the fulfillment centre, managing all aspects of stock handling from receipt from suppliers to filing the stock in inventory locations. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with TAKEALOT explosive growth while motivating others to meet the challenges of an extremely deadline-driven and fast-moving environment of E-commerce

Your responsibilities will include:

• Overall management and coordination of all warehousing functions
• Oversee Outbound/Inbound operations – manage entire the process within Outbound/Inbound during their shift.
• Responsible for efficiently managing all aspects of stock handling from receipt from suppliers.
• To dispatch to customers including the returns department
• Ensure daily, weekly and monthly planning is done for all warehousing operations and
• manage adherence to plan.
• 5S Adherence & Safety compliance - Effective management of housekeeping and ensure all safety protocols are followed.
• Management of resource to be effective and efficient at lowest cost and according to changing needs
• Staff Management – Supervise department staff and
• Effective leadership and direction for the operation team through involvement.
• Cross-department co-ordination – communication with Dispatch, Inbound, Inventory and TES service teams to deliver on the relevant key business drivers.
• Manage customer liaison process and ensure that warehouse queries are resolved timeously.
• and exception trends are addressed.
• Ensure that warehouse space, equipment and warehouse flow is optimized and that future.
• warehouse requirements are planned.
• Ensure stock accuracy through disciplined stock control and implement stock accuracy; Ensure reduced pack fails and Inbound Exceptions SOP are followed and all exceptions are collected on time with accuracy.
• improvement initiatives
• Measure and manage staff performance through formal staff appraisals, development,
• coaching and disciplinary procedures
• Ensure that all business processes, procedures and job profiles are documented and updated
• Performance Monitoring - Management reporting in terms of operational performance, productivity, stock control and
• budgets
• Manage projects according to stipulated time frames.
• Liaising with suppliers

Qualification & Experience:

• Grade 12
• Relevant tertiary education.
• 5+ years' experience in directly and indirectly managing people to deliver continuous improvement

Attributes Required:

• Strong communications skills.
• A structured and disciplined management style.
• Ability to motivate and inspire others a must.
• Strong problem-solving skills.
• Self-starter with high energy levels a must.
• Well-developed business and operational acumen.
• Analytically minded and able to find and use data to inform decision making.
• Ability to work under pressure with strict deadlines.
• Good attention to detail
• Strong Customer Service Orientation Goal orientated and motivated to succeed;
• Dynamic individual with proven experience in delivering change and innovative solutions.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.