Operations Manager: Customer Experience Centre

Confidential

Johannesburg, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

Job description (preview)

Job Description: Inspire, guide, and develop a multi-functional team to achieve performance targets Foster a positive, accountable, and high-energy team culture Manage the day-to-day performance of the contact centre to ensure seamless operations Monitor workflows, staffing levels, and scheduling to meet demand fluctuations Ensure consistent delivery of high-quality customer service across all touchpoints Handle complex escalations and implement root-cause solutions Track key performance indica…

This is a short preview from Adzuna. Tap below to read the full description, requirements and how to apply on the original listing.

Read full ad & apply on Adzuna Share

Good to know

How do I apply for this job?

Tap "Apply on Adzuna" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Adzuna · Posted 1 weeks ago