Ocean Imports Controller

Job Purpose

We have an exciting opportunity for an Imports Controller who understands clients requirements and facilitate their requirements in ensuring OTIFNE for each of their Import shipments. Building a trusting relationship and adding value to our clients consistently.

Qualifications & Experience

Qualifications:

• Matric.
• Relevant Shipping tertiary qualification essential.

Experience:

• Previous experience as a Ocean Import Controller beneficial, with a good working knowledge of all aspects of Ocean Imports, including the Customs and related EDI processes.
• 3-5 years experience within Imports Ocean freight department, with a proven track record of effective communication skills.
• CW knowledge will be an advantage.

Key Responsibilities

• Ensure close liaison with clients in that they are continuously updated telephonic or electronic feedback on the status of their clearances and delivery of their cargo.
• Responsible for regular client visits/calls thereby soliciting information on clients business requirements, understanding client's potential problem areas, investigating competitor activities and networking.
• Ensure close liaison and correspondence with Vessel Agents, groupage agents, TNPA, TPT, TFR, unpack depots, container parks and other third parties as and when necessary.
• Regular monitoring of the status of import shipments to ensure that there are no delays in the clearance process - from time of receipt of documents to time of invoicing and delivery. Where delays occur, ensure the necessary action is undertaken to resolve with applicable department or staff concerned and the reasons for the delays are noted on the file in our operating system. (Internal work/accounting notes) NB. Relevant tools available, BI Dashboard.
• To back up the Senior and other Controllers as required.
• Ensure all reconciliation, debtors , creditors and other Ocean import related queries are actioned as per department standard.
• Being pro-active in looking after clients’ interests by ensuring we limit extraneous costs to our clients as well as limiting our liability by taking an interest in all matters pertaining to the clients’ dealings with BIL.
• Attending client functions and luncheons together with regular client visits to ensure we have a full understanding of their special requirements as well as continuously building long-term relationships.
• Upon receipt of documents, Quality Check to ensure all necessary documentation received to effect Customs Clearance & Final releases.
• Ensure strict adherence to BCS (Business Compliance System).
• Ensure adequate feedback in respect of any operational or service related issues at departmental meetings.
• Support the Import Assistant controllers and Controllers with advice and actions (as a team leader).
• All pertinent instructions and key issues to be noted on the file in our operating system. (internal work/accounting notes).
• Assist business with possible new or existing sale leads - For Business Growth
• Manage all Shipments as per BIL processes and KPI's.
• Log all Claims Timeously on the claims app and ensure follow ups until claim is closed.
• All Smartsure Incidents to be logged, investigate and closed off timeously.