Monitoring Center Agent

Federal Group

Other, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

Federal Group is seeking a reliable, disciplined and alert Monitoring Centre Agent to oversee and respond to security alerts, incidents and client communication from our control room.

LOCATION

Centurion, Gauteng

STARTING DATE

As soon as possible

SHIFT WORK

Required

MINIMUM REQUIREMENTS

Previous monitoring centre or control room experience will be advantageous
Strong communication and telephone etiquette
Computer literacy
Ability to work shifts, weekends and public holidays
Good observation and incident reporting skills
Ability to remain calm under pressure
Grade 12 qualification
South African ID
No criminal record
Reliable transport will be advantageous

KEY RESPONSIBILITIES

Monitor CCTV systems and alarm signals
Receive and process incidents and emergency calls
Dispatch security response or relevant personnel when required
Keep accurate occurrence books and incident reports
Escalate incidents to management and clients promptly
Maintain professional communication with clients and security staff
Record all events accurately and timeously
Ensure all monitoring procedures are followed at all times

TO APPLY

Send your CV, certified ID and relevant qualifications to:

HR@federalgroup.co.za

Subject line: MONITORING CENTRE AGENT APPLICATION

Only shortlisted applicants will be contacted. Applicants who do not meet the minimum requirements will not be considered.

PROFESSIONALISM DISCIPLINE PROTECTION

Pay: R6 600,00 - R13 000,00 per month

Work Location: In person

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Other?

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Found on Indeed · Posted 1 weeks ago