(LDC) Analyst - Quality Assurance. Supersonic
MTN
Roodepoort, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Mission/ Core purpose of the Job:
The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating and improving the quality of operational processes and customer interactions across the business. The role supports operational excellence by ensuring compliance with quality standards, identifying improvement opportunities, providing coaching and feedback, and delivering insights that enhance customer experience, operational efficiency and business performance.
The QA Analyst works closely with operational teams to promote consistent service delivery, drive quality improvements and support a culture of continuous improvement.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Roodepoort?
Many customer service roles in Roodepoort are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 weeks ago