Last Mile Operations Supervisor, ZA Transportation

DESCRIPTION

Amazon strives to be Earth's most customer-centric company, where customers can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon will achieve its vision of being South Africa's most loved store.

We are looking for a hands-on operations professional to join our Last Mile Operations team. Based in one of our delivery stations, you'll be at the heart of the customer experience, ensuring packages move efficiently from fulfillment centers to customers doorsteps. You'll support both under-the-roof and on-the-road to ensure operational excellence and drive continuous improvement.

This is not "keep the lights on" position, it's a "build the machine" role. You'll have outsized impact, the chance to learn how a world-class operations engine runs, and the opportunity to shape the future of last mile e-commerce delivery in South Africa, requiring invention, grit, and local ingenuity.

Key job responsibilities

You'll be based in our delivery stations, working with our delivery partners across both under the roof (UTR) and on the road (OTR) operations to ensure packages move seamlessly from dock to doorstep.

On any given day, you'll manage inbound package flow, drive sortation accuracy, and coordinate staging for dispatch. You'll help to plan and adjust labour deployment against volume forecasts, resolve bottlenecks in real time, and uphold safety and quality standards across the floor. Once packages leave the building, you'll track and action metrics including delivery success rate, concessions, and on-time performance.

You'll be expected to:

• Own daily stand-ups and operational reporting
• Partner with transportation planning teams on capacity and demand alignment
• Contribute to peak readiness, contingency planning, and new process launches

This is a role where you'll context-switch often, move between the floor and a laptop, and balance immediate firefighting with longer-term process improvement.

The role operates to the rhythm of the delivery station. There will be times where you'll need to adjust your working schedule to match operational priorities, in particular during launch and peak periods when our customers need us most.

About the team

Amazon.co.za launched just two years ago, and we're still in build mode. Our Operations team in South Africa isn't maintaining a legacy network we're creating one from scratch. Every process, every route, every partnership is being designed, tested, and scaled by a small team with outsized ambition. Our mission is simple: get every package to every customer, on time, every time, whilst supporting rapid growth and expansion. From fulfillment centre to front door, our team owns the full customer delivery experience. We move with the speed and scrappiness of a startup, backed by the infrastructure, tooling, and customer obsession of one of the world's largest logistics networks.BASIC QUALIFICATIONS

• Proficiency in data and with analytics tools; comfort learning new systems quickly

PREFERRED QUALIFICATIONS

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.