Junior Operation Manager

Job Context

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Junior Operations Manager to join a team based at our Head Office. This role reports directly to Branch Manager, in the Cleaning Business Unit.

Minimum Requirements

Matric / Grade 12 or equivalent

Business Management or related field will be advantageous.

Minimum of 3–5 years' experience in the contract cleaning or facilities management industry.

At least 2 years' experience in a supervisory or junior management role.

Experience managing multiple cleaning sites and supervising large teams.

Sound knowledge of contract cleaning operations, cleaning methodologies, chemicals, equipment, and consumables.

Experience managing client relationships and ensuring Service Level Agreement (SLA) compliance.

Strong people management skills, including performance management, coaching, disciplinary processes.

Experience in workforce planning, scheduling, and rostering.

Good financial acumen, including budgeting, cost control, and stock management.

Computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook).

Valid Code B driver's licence with willingness to travel between client sites.

Duties & Responsibilities

Develop and maintain systems to ensure client service level agreement is adhered to at all times.

Develop and maintain relationship with client

Establish and monitor a cleaning work schedule for each building in accordance with the service level agreements.

Conduct site visits of allocated sites and report on activities, results and recommendations.

Manage delivery of cleaning chemicals and consumables to sites.

Manage availability and condition of site equipment.

Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.

Control and management of company assets and full knowledge of insurance requirements related thereto.

Manage area performance against agreed targets and budgets, and within policies and standards.

Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.

Achieve monthly non contractual revenue targets and maintain existing customer base and ensure up selling on existing contracts.

Manage all staff reporting to this position to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.

Manage Industrial relations and staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.

Implement cleaner work schedules and evaluate and manage performance.

Adhere to company policy, procedures and Servest Group values.