IT Support Assistant

Fugro

Cape Town, Western Cape

Salary not listedFull-time · Posted 6 days ago

IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Job description

Location+ Cape Town, South Africa

Stage Entry Level Time Full time Type Employee

Job Description* Record and classify received Incidents and service requests

Log all Incident/Service Request details, allocating categorization and prioritization codes
Keep users informed about their Incidents’ status at agreed intervals
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Investigate and diagnose of all Incidents and Service Requests
Verify resolution with users and resolve Incidents in ITSM tool
Determines if an incident needs to be escalated according to priority and severity of the issue.
Supports Fugro employees with knowledge sharing and guidance where required and applicable.

Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated**.**

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This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

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Found on Indeed · Posted 6 days ago