IT Helpdesk Agent

Remote Recruitment

Other,

Salary not listedFull-time · Posted Yesterday

IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Job description

Remote Recruitment is looking for an IT Helpdesk Agent to join a UK-based employer, working fully remotely from South Africa. You will be the first friendly voice people reach when something is not working, helping staff get back on track quickly and calmly. If you enjoy solving problems and explaining things in plain language, this one is for you.

Key responsibilities

Respond to IT support requests by email, chat and phone
Troubleshoot common hardware, software and login issues
Log tickets clearly and keep users updated on progress
Escalate trickier problems to senior technicians
Help set up accounts, devices and access for new staff
Write simple how-to notes for recurring questions

What you'll need

Experience with IT support or a strong interest in starting one
Familiarity with Windows, common office software and basic networking
A patient, helpful manner with non-technical users
Clear written and spoken English
A reliable home internet connection and quiet workspace

What's on offer

Salary of R15,000-R18,000 per month, paid in ZAR
A fully remote role — work from anywhere in South Africa
Standard hours of 09:00-17:00 UK time (11:00-19:00 SAST)
A friendly Remote Recruitment team behind you and a stable, long-term UK client

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Good to know

What does this it job pay?

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Do I need experience for it jobs in Other?

This it role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.

How do I apply for this job?

Tap "Apply on Linkedin" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Linkedin · Posted Yesterday