Inbound Manager

Role Purpose

To lead and manage all inbound warehouse operations, ensuring the safe, accurate, and timely receipt of inventory

into the Distribution Centre. The Inbound Manager is responsible for coordinating inbound deliveries, managing

receiving activities in Kerridge ERP and Scale Manhattan WMS, including Yard Management, Pre-Advice (ASNs),

receiving work queues, and receiving exceptions. The role ensures inventory accuracy, efficient stock flow from

receipt to staging areas, optimal dock utilisation, compliance with company procedures, and the achievement of

operational lead times and service levels.

Reporting Structure

 Group Logistics Manger

 DC Manager

 Assistant DC Manager

 Inbound Manger

Primary Objective

1. Oversee inventory control by maintaining high stock accuracy and ensuring all receipts are correctly

processed in Kerridge ERP and Manhattan Scale WMS.

2. Manage, lead, coach, and develop the Inbound team to achieve operational targets while fostering a culture

of accountability, teamwork, and continuous improvement.

3. Ensure compliance with company policies, warehouse procedures, quality standards, and health and safety

regulations.

4. Drive operational excellence by monitoring and improving inbound productivity, receiving turnaround times,

and inventory accuracy.

5. Ensure stock is received, checked, and made available for put away within agreed service level agreements

(SLAs).

6. Investigate and resolve receiving discrepancies, damaged stock, shortages, overages, and other inboundrelated

issues promptly.

Major Task Headings / Key Performance Areas

1. Communication & Stakeholder Management

2. Efficient Receipt

3. Inventory Management

4. Team Supervision & Performance Management

5. Compliance, Health & Safety

6. Inbound Planning & Resource Management

7. Yard, Dock & Material Handling Equipment Management

8. Continuous Improvement

1. Communication & Stakeholder Management

 Represent the company in all forms of communication, maintaining good working relationships and

networks with internal and external stakeholders, external suppliers, and clients.

 Respond to and follow up on all enquiries by email, telephone and personal visits as required.

 Responsibility for building and maintaining positive relationships with internal and external stakeholders.

 Demonstrate a strong customer service focus and quality communication and output in all interactions with

key stakeholders and external contacts.

 Prepare and submit operational reports as required by management.

2.Measures of Effectiveness / Success

 All query requests are responded to within 24 hours.

 Communication with all stakeholders is professional.

 Management feedback.

 All internal and external reports are accurate and delivered by the deadline.

 Timely and accurate communication with relevant departments.

3. Receiving Operations & System Management

 Coordinate the receiving process, including scheduling and prioritizing shipments.

 Inspect incoming goods for quality and quantity and document discrepancies.

 Plan and organize receiving areas for efficient product flow.

 Manage Yard Management activities, including monitoring inbound vehicles, assigning dock doors and

coordinating trailer movements.

 Create, monitor and complete pre-Advice (ASNs) and ensure expected deliveries are processed within

agreed lead times.

 Coordinate dock scheduling to maximise dock utilisation and minimise vehicle turnaround times.

 Utilize ERP and WMS systems to track shipments and maintain records.

4.Measures of Effectiveness / Success

 Timely and accurate communication with relevant departments.

 Receiving completed within agreed lead times.

 Accurate system receipting.

 Low number of receiving discrepancies.

 Accurate receiving documentation.

 Minimal receiving backlog.

5. Inventory Management

 Maintain high inventory accuracy through effective receiving controls.

 Investigate and resolve stock discrepancies immediately.

 Conduct inventory reconciliations and support cycle counts.

 Ensure stock is staged correctly for put-away.

 Monitor damaged, quarantined and returned stock.

 Ensure inventory transactions are accurately processed in Kerridge and Manhattan Scale.

6.Measures of Effectiveness / Success

 Inventory accuracy maintained above target.

REF: Inbound Manager

 Reduction in inventory discrepancies.

 Timely resolution of stock variances.

 Improved stock availability for picking.

7. Team Supervision

 Recruit, train, and supervise receiving team members.

 Set performance goals, conduct evaluations, and provide feedback.

 Monitor productivity and quality standards.

 Train team members on receiving processes and safety protocols.

 Ensure compliance with attendance and disciplinary procedures.

 Foster a positive work environment

8.Measures of Effectiveness / Success

 Team productivity targets achieved.

 Individual performance improvements.

 Reduced absenteeism and disciplinary issues.

 Positive employee engagement.

 Training completed as planned.

9. Operational Planning & Continuous Improvement

 Ensure compliance with company policies, SOPs and warehouse procedures.

 Monitor inbound KPIs and receiving performance.

 Identify process improvement opportunities to reduce receiving and put-away lead times.

 Optimise receiving layouts and material flow.

 Ensure effective utilisation of forklifts, PPTs, pallet jacks, rolltainers and Libins.

 Support warehouse projects and system improvements relating to inbound operations.

10.Measures of Effectiveness / Success

 Receiving and put-away lead times achieved.

 Improved operational productivity.

 Better utilisation of warehouse space and equipment.

 Continuous improvement initiatives implemented.

11. Compliance and Safety

 Ensure compliance with company policies, SOPs and warehouse procedures.

 Ensure safe operation of forklifts, PPTs, pallet jacks, rolltainers and Libins.

 Conduct regular safety inspections and toolbox talks.

 Maintain good housekeeping within the receiving and marshalling areas.

 Investigate safety incidents and implement corrective actions.

 Ensure compliance with all quality, safety and audit requirements.

 Implement and maintain safety protocols within the receiving department.

12.Measures of Effectiveness / Success

 Zero or reduced safety incidents.

 Positive audit results.

 High housekeeping standards.

 Corrective actions implemented on time.

 Full compliance with operational procedures.

Minimum Qualifications Required for the Position

 Bachelor’s degree in logistics, supply chain management, or a related field (preferred).

Minimum Experience and Competencies for the Position

 Minimum of 5 years' experience in warehouse, logistics, or distribution center operations.

 Minimum of 3 years' experience in a supervisory or management role within a high-volume warehouse

environment.

 Experience using Kerridge ERP and Manhattan Scale WMS (or a similar Warehouse Management System).

 Proven experience in logistics and receiving operations.

 Strong knowledge of inventory management and control.

 Familiarity with relevant safety regulations and protocols.

 Excellent communication and leadership skills.

 Proficiency in using inventory management software and tools.

 Ability to lift and move heavy objects as required.

 Certification in logistics or supply chain management (e.g., CSCP, CPIM) is a plus.

Attributes

 Strong analytical and problem-solving skills.

 Leadership and Team Management skills.

 Excellent planning, organising, and decision-making skills.

 Strong leadership, coaching, and people management abilities.

 Excellent communication and stakeholder management skills.

 Proficiency in Microsoft Office, particularly Excel and Outlook.

 Knowledge of Health, Safety, and warehouse