Human Capital Ops Associate

Introduction Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Visit us at www.momentummetropolitan.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose To provide operational and administrative Human Capital support across the employee lifecycle while enabling the effective coordination, tracking, and execution of Human Capital initiatives, projects, and business priorities.

Requirements****Qualifications, Knowledge & Experience:

• 3–5 years’ experience in Human Capital administration, coordination, or operational support.

• Exposure to financial services industry is preferred.

• Bachelor’s degree or equivalent qualification in Human Resource Management, Industrial Psychology, or a related field is preferred.

• Advantageous exposure includes experience working with recruitment systems, HC dashboards/reporting, workflow tackers, and relevant workplace people system.

Skills:

• Foundational understanding of HC processes and labour legislation.

• Reporting, data management, and quality checking capability.

• Microsoft Excel, PowerPoint, and reporting skills.

• Attention to detail and governance orientation.

• Stakeholder engagement and communication skills.

• Excellent verbal and written communication skills.

Duties & Responsibilities****Process:

• Coordinate and administer operational HC processes across the employee lifecycle, including recruitment, onboarding, performance management, engagement, and offboarding.

• Maintain accurate HC records, reporting inputs, trackers, and system updates across relevant HC platforms.

• Support the preparation and administration of HC documentation, communications, presentations, and governance records.

• Ensure operational tasks and requests are completed accurately, professionally, and within agreed timelines.

• Assist with scheduling, logistics, and coordination of HC practice touchpoints across the value chain.

• Support the administration of employee relations processes through coordination of documentation, scheduling, and case tracking.

• Ensure all documentation and HC records remain audit-ready and aligned to governance requirements.

• Support the execution and rollout of HC projects and initiatives through planning coordination, scheduling, communication management, and progress tracking (where applicable).

• Escalate risks, delays, dependencies, and operational blockers to the relevant stakeholders for intervention.

• Act as a reliable administration, coordination and support partner to line managers, employees, and HC team.

• Support communication and engagement between the HC team and business stakeholders to ensure alignment and visibility of HC activities.

• Provide first-line support and guidance on HC processes, systems, templates, and administrative requirements.

• Build effective working relationships with relevant stakeholders to support smooth operational delivery.

• Ensure stakeholder queries are tracked, managed, and resolved or escalated appropriately.

• Monitor operational metrics, turnaround times, and progress against agreed deliverables and highlight risks or delays proactively.

• Conduct first-line quality checks on data, trackers, and reporting inputs to ensure accuracy and completeness.

• Assist in identifying operational inefficiencies and opportunities to improve administrative and coordination processes.

Competencies

• Managing Tasks

• Following Procedures

• Checking Things

• Providing Insights

• Team Working

• Meeting Timescales

• Adopting Practical Approaches

• Taking Action

• Upholding Standards