Help Desk IT Support Technician

Job Summary

We are looking for a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.

Key Responsibilities

· Respond to user queries via ticketing system, email, or phone in a timely and professional manner.

· Diagnose and resolve hardware, software, network, and application issues.

· Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.

· Manage user accounts, permissions, and system access in Active Directory and company systems.

· Escalate unresolved issues to appropriate technical teams.

· Document incidents, solutions, and updates in the help desk system.

· Support remote users and ensure secure connectivity (e.g., VPN, remote desktop).

· Maintain IT inventory and ensure assets are properly tracked.

· Contribute to improving internal IT processes and user support documentation.

Requirements

· Proven experience in a Help Desk or IT Support role.

· Strong knowledge of Windows and/or macOS operating systems.

· Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.

· Good understanding of IT security principles and user access controls.

· Excellent communication, problem-solving, and customer service skills.

· Ability to prioritize tasks and work independently in a fast-paced environment.

· Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.