German speaking Customer Support agent in uMhlanga

The Bench

Umhlanga, KwaZulu-Natal

Salary not listedFull-time · Posted 4 weeks ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

German-Speaking Customer Service Representative

uMhlanga, South Africa (On-site)

24/7 Rotational Shifts

Salary + benefits

Join a Dynamic International Team

An exciting opportunity awaits a fluent German speaker to become part of a thriving online retail support team based in Umhlanga. If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, this role is for you.

Your Role

As a Customer Service Representative, you'll be the voice of the brand—providing professional, friendly, and efficient support to customers across multiple channels. Your goal: resolve queries quickly while ensuring a seamless and positive customer journey.

What You'll Do

Handle customer inquiries via phone, email, and live chat (in German)
Assist with product details, order tracking, and issue resolution
Accurately log all interactions in internal systems
Deliver timely, high-quality service with a customer-first mindset
Work closely with internal teams to ensure customer satisfaction
Thrive in a fast-moving, service-driven environment

What You Bring

Fluency in German (C1–C2, written and spoken)
Good command of English for internal communication
Matric / Grade 12 qualification
Previous customer service or call centre experience (preferred)
Retail experience is a plus
Strong communication, problem-solving, and computer skills
Flexibility to work rotational shifts, including weekends

What's on Offer

Competitive salary
Attractive benefits package
1x local flight to Durban prior to your start date
20 nights of accommodation provided at a Concentrix-selected location
Opportunity to work on-site in a vibrant, international environment

What You'll Need to Apply

Updated CV
Proof of German proficiency (for non-native speakers)
Matric / Grade 12 certificate
Availability for rotational shifts

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Umhlanga?

Many call centre roles in Umhlanga are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted 4 weeks ago