Finance Systems Support Analyst

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

Reporting into the Finance Systems Manager you will be ensuring the systems are fit for purpose with a focus on efficiency, accuracy, reliability, timeliness and ease of use - whilst keeping a continual eye on opportunities for improvement to evolve the systems tools to meet the growing needs of the organisation.

Key Responsibilities

• Managing the day-to-day operations of the organisations ERP (D365 F&O) system and other key business systems – including monitoring integrations, managing the operational health of systems (e.g. provision of access, managing permissions, backups, performance and trouble-shooting, capacity monitoring).
• Providing guidance, training and technical support to users.
• Coordinating with internal stakeholders, vendors and consultants to implement business changes and to implement new functionality within the ERP toolset/other business systems.
• Planning and implementing system upgrades and changes – including working with stakeholders to gather requirements, testing changes, and deploying them to the system.
• Securing the ERP system and other Business systems. This includes implementing security measures to protect the system from unauthorized access, data breaches, and other threats.
• Monitoring system performance and capacity. This includes identifying and resolving performance bottlenecks and ensuring that the system has enough capacity to meet the needs of the business.
• Keeping up with the latest ERP and other business systems trends and technologies - including staying informed of new features and functionality, as well as new security threats.
• Developing and maintaining system documentation.
• Analysing system logs and data.
• Preparing status reports and presentations for senior management.
• Understanding the business and improving / developing IT solutions to support insight and efficiency.

Knowledge, skills and experience required

• Expert knowledge of Microsoft D365 F&O essential, min 3 years experience.
• Experience of SQL and database schema as well as Python
• Microsoft accredited ERP Certification desirable but not essential.
• Strong MS Office skills, especially Excel & Power BI
• Experience of succeeding in a deadline driven environment Experience of multi-currency environments — advantageous
• Experience of high-volume businesses
• Able to communicate confidently and effectively at all levels within an organisation.
• High level of accuracy
• Strong attention to detail

Person Specification

• Demonstrates strong organizational skills, working to strict deadlines
• Commercially aware, delivers results and can identify opportunities for cost saving and efficiencies.
• Excellent communication, interpersonal, and collaboration skills
• Demonstrates excellent technical skills
• Good Team player, able to work with wide variety of stakeholders
• Excellent problem solver,
• Demonstrates good written communication skills, including documentation and correspondence
• Demonstrates ability to be flexible and adaptable
• Ability to work in a dynamic and fast paced environment

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).